I sold this dealership my Jeep, and worked with Jordan and Tyler. They were transparent through the entire process and made everything smooth and seemless. I felt they gave me a fair price. I have also used this location's service department in the past work was prompt. Staff was polite. They were honest about what needed servicing -- though the rates seemed on the high side compared to some other mechanics. I'd do business with them again.

The staff here are super friendly , professional and helpful 10 stars ⭐️

Had a service appt on 8/8 at 7am. Advisor told me the car diagnosis would be done by 2pm. Didn’t hear back, called the next day & was told it was assigned to a tech. No update. Day 3 was told it was finally being looked at. Was finally determined 1 of 2 issues was covered under warranty. Took 2 more days to acquire a rental car. Communication was horrible. Finally got the car back after 9 days for an A/C leak and found tools left in my car. Puncture and damage to leather seats and dash. Will not take my car back. *** Follow up Review*** After leaving the above review, the Service Manager, Kevin reached regarding my concerns. He was genuinely concerned about my experience. He listened to my concerns and offered solutions and not a single excuse. He went above and beyond to make sure we were happy and I have to say this level of customer service is rare in this world now. Although we should never have gotten to this point, he made sure it was a rarity. In the end we are pleased with the outcome and how Kevin and his staff took care of us.

Everyone at AutoNation Chrysler Jeep West were very friendly from the salespeople (Chris) to upper management. We had a problem with our 2020 Yukon the first hour bring it home the water pump went out in my driveway as we pulled in. I called Chris, within 2 hours she had a tow truck at my house picking it up and took it to the shop to get it repaired. It was repaired the next day we needed it for a trip the following day, so all worked out for us with little to no problem. Return from 2,000-mile trip with no other problems. It was a little heart breaking to buy a new car and to have things go wrong the first hour after we picked it up but thanks to Chris all is well.

The family had an easy purchasing experience. We were helped quickly and respectfully. Roberto was great. Myself, my wife. And my teenage son were able to test drive the car of our choice which made our decision easier. Paperwork took a little while but buying a used car these days is a very busy proposition! They were able to get us done with financing in a couple of hours.

Great fast service.

At least the fifth Jeep we have purchased from Auto Nation Jeep Golden. Always a great experience.

Great service! Great people!

These guys were great! Very friendly and worked to get us the price/payment we were looking for. Buy and trade was made very easy. LOVE my new ride! Would highly recommend

I had such a great experience with this dealership, i wasn't even there for that long and they got me the payment I wanted and the warranty I needed it. I got the car I wanted, very happy with my experience.

By far the most easiest car buying experience ever. Nick was awesome along with all the finance guys. They made it happen when I was in a really bad jam. Thank you all.

Excellent experience. We stopped by 4 months ago to get something off the lot, but since we were not in hurry our salesman, Nicky helped us order exactly the Wrangler we wanted. Throughout the ordering, waiting, and financing we experienced nothing but top notch professionalism. They were respectful of our time and our pocketbook. I highly recommend getting a Jeep here. Also, I have to say with regards to the Wrangler, we are stunned at the smooth, quiet ride and features of this trail rated vehicle. Thanks Nicky, Alex, Darcy, and Taylor!

Austyn was incredible to work with! The finance department was extremely knowledgeable and helped me every step of the way! I love my new baby!

Everybody was really nice and seemed sincere and willing to answer any questions I had. It was a good experience.

Buying our new vehicle was enjoyable at this dealership. There was no pressure and they truly cared for us to be satisfied with everything.

Roberto Aguilar was great. He made the process simple. When I looked at the used car I purchased the air conditioning system did not work (you need to understand the car came to them the night before), Roberto promise to get that fixed. So I continued to purchase the car that day and drove it home. He lived up to his promise. It took a week for a new compressor to come in. Once the part was in stock he contacted me and I took it in to their mechanics. They got the system working.

I am a first time buyer and my experience was absolutely amazing ! Roberto at Jeep west walked me through the whole process seamlessly , No pressure, huge inventory, professional and his sense of humor made the whole buying experience a loyal customer for life! I will tell my family and friends to go to Jeep west and ask for Roberto! Thank you

This is for the service department. We called ahead to report a warranty issue for a new car that we bought from them. We were told to just bring it in and they will take a look. We paid for the towing and when we got there, we were then told that they are backed up and will try to squeeze us in. The car sat there for almost a week untouched. No clarity when they can look at it despite daily follow up. By the way, we also bought their autonation warranty as well. At first we were told that it will take a long time because we have a lot of modifications on our Jeep. Well, we had electrical issues and the only mod we had was a rooftop tent. When we asked how a roof top tent would cause electrical issues, that’s when they said that they are 3 weeks behind. As we urgently need the car back, we arranged to pay for another tow and move the car to Boulder to get it looked at. A day later the car was diagnosed, parts ordered. Two day later we have our car back. I understand that everyone is behind with the current labor shortage. I just wish that they were up front with us on the phone. Very disappointed with the lack of clarity and communication.

Fast, friendly, and employees have respect for cliental property

Great and knowledgeable team! This is my fourth Jeep purchase from them! They got the payment I needed and the cat I wanted! Thanks Steve and Jen!

My husband and I both remarked about how much the cat business has changed since we bought my last car 10 years ago. Now it felt like the sales pitch was you either want it or you don’t, and if you don’t it’s fine because someone else will. So whatever. I did find the sales guy at Jeep West WAY more knowledgeable about Jeeps than that the woman we’d seen previously at Land Rover, and in a way the incredibly low pressure we felt was nice. All in all we’re very happy with our new car. I do want to say a special thank you to Debbie, who handles registration and titles for used cars. It’s taken a really long time for us to get our title processed, and she’s been really helpful in making sure we got new temporary plates while we wait.

I came in to test drive some of the wagoners after trying test drive other vehicles down the street. The inventory and knowledge of the staff was outstanding and far superior to the other competitors. Nate specifically was so helpful in answering all of my questions and was patient when I needed to get my families opinion on the purchase. They offered a fair price for my trade in vehicle and I was off the lot in hours with a new vehicle. So happy with my purchase and the service I received.

Kind of wish I had never bought the car from this dealership, had a warranty issue that took more than a year and an argument with the service manager to get it fixed. Their service department hasn’t left a good impression.

I had my vehicle in for service. I waited for it. They took care of the service in a timely manner. I have taken my vehicle here since I bought it and have never had any problems. Courtesy was genuine.

I worked with Paul and John. They were both extremely helpful for maintenance issues and new tires. The whole team I dealt with were friendly and answered everything I needed to know.

Great place and awesome service. Everybody is extremely helpful as soon as you walk in. Roberto and Brain are very easy to talk to and are always looking for the best interest of the buyer. They give it to you straight with no BS. Very much appreciated. Highly recommend Autonation Chrysler Jeep West!

Roberto is one of the best guy in autonation is the best place to go to for your new truck or car this place will always be the place I go to get one!!! He helped us more than I have ever experienced!! He treated me like a family member!!!

PLEASE!!! This place is amazing I got my first truck here!! I had Roberto for services he treated me like his own kid helped me every way he could plus some! He helped me understand everything that I was signing and made me feel 1000% comfortable I highly recommend coming here for your own truck/car! He works at the automation Chrysler jeep west!!! PLEASE COME get your new vehicle here!!!

Roberto was able to help me find my dream car at automation Jeep West . He was very patient and helpful. His sense of humor and relaxed attitude made this experience amazing and I will return for all my car needs there. All my friends and family will be referred to Roberto at Jeep west.

Its really no wonder car salesmen have such a bad rep. I ended up with a super RAW deal! Sold me a 2015 jeep cherokee for $29,000!!!! I traded in a vehicle and was upside down on the loan about $2000 from their trade in offer but they ended up adding about $13000.00 more to the price of the Jeep. I got robbed, my fault - buyer BEWARE

Engine light came on due to contamination is the gas I just put at peerless. Saw me with out an appointment and mitigated the issues with additives. Michael was awesome to work with I’ll be back

Brian, my Sales rep was awesome to work with he took great care in explaining the gladiator and all it's options. Thanks Brian.

Good knowledgeable sales people. The finance team stayed late on a Saturday night to close out the deal. If you are looking for a Jeep, great place to go in Denver.

It was great experience getting a new car! Super fast and professional

My experience was quick, efficient and no-haggle. Alec understood my timeline and my need and met that with transparency. Finance had me in and out without all the back and forth or hidden fees. Highly recommend this location!

Bought a 2015 Jeep Cherokee Trail-hawk and worked with Roberto Aguilar. The process was quick and easy and painless as far as car purchases go. After a few weeks the car had overheated twice. The second time my son was stuck in Denver. He was able to drive the car back to the dealership. Roberto immediately took care of him and the car and handled it very professionally. Kudos to the dealership and Roberto...

We had a recent issue with our 2021 Jeep Grand Cherokee where the start button would not engage, seemingly from the brake pedal being stuck in a depressed position, causing the car not recognize the signal to start. Paul in the service department was beyond professional -- although we had to have our car towed on a Monday, with a 6 week backlog of service appointments, he very graciously kept us informed daily to ensure we knew that he was trying to squeeze our car in for service that week. Although it took until the following Monday to properly diagnose and fix the problem (which turned out to be a fuse that shorted!), we were very happy with the communication and ultimate service. Although we did not purchase our Jeep from this dealership, we will start using Autonation for all our service needs going forward.

I have worked with Auto Nation Jeep West for years and they have literally never let me down. Had another amazing experience the other day when my 21-year-old niece and her (2) 20 year old girl friends we’re taking their first cross-country road trip from New York to Colorado to visit. When they’re 2011 Jeep Liberty began to act up. Several other dealerships and mechanics either tried to blow off the ladies or take advantage of them with silly alleged mechanical issues and outrageous repair bills. Matt Click and his service team was able to work them in within hours of the ladies reaching out for help. The service team at Auto Nation jeep west was able to fully diagnose the young ladies car and for $85 had them back on the road. They made it safely back to New York (The Jeep is running perfectly as well) The Auto Nation jeep team really went above and beyond to take care of their customers. At the end of the day I’m sure my niece and her friends will remember what a great trip they had seeing the mountains, the laughter the fun of their first road trip… and probably forget about the car issues. However I assure you I won’t forget how Matt Click and the entire Auto Nation Jeep West team took care of my family and friends.

Jeep West is one of the best dealers I have visited, there are really nice people, a bunch of cars, everything you may want, good prices, thanks Roberto for everything (he speaks Spanish).

Great communication and very friendly staff! Autonation is always my first choice in dealerships!

Steve Kerns team is the absolute best! We were greeted by Jesus who showed us some of the new Jeeps. We then went to pick up our Jeep that was being serviced for an oil change and Danny was wonderful. I wouldn't buy or have my car serviced anywhere else!

Update 2: They replaced CV Axle free of charge, awesome customer service. I recommend it, though would bring a mechanic to check out their as-is used vehicles to be safe. Update: They'll be replacing the cv axle in the end. Great customer service. They didn't do their used car inspection very well, came off the lot with a bad CV Axle. Now their warranty wont even cover the replacement.

Brandon was great, everything went smoothly. I recommend Brandon and the dealership.

Paul at Auto Nation Jeep, in the service department, was great. He was very helpful and made constructive suggestions. I will ask for him in the future when needed.

Very helpful service department.

Daniel and everyone in the Service Department were great! The customer service and communication was amazing from day one. They kept me updated on when my parts would be in, and gave me realistic and honest time frames. I could not have asked for a better experience!

Paul Hebert was super nice and very professional.

Me and my wife had the best sales experience with Ryan,Alex and Marco,We look forward to doing business with you guys in the future. Thanks

I have leased two Jeep Wranglers through this dealership and over the years they have been amazing all around. Reliable, convenient and very helpful. Always great, timely and friendly service!

Jake Dunn was my sales advisor and he did an incredible job. He was kind and patient, not many people have those kind of characteristics anymore. I’m very glad I met him, not only did I gain a car but I gained a friend as well. Thank you Jake for selling me my 2016 Chevy Trax!

The dealership is top notch. Quick service from pleasant employees and a warm friendly environment all over. My salesperson, Jesus Tarin was great to work with. It was a very pleasant and stress free experience. So, I bought the car!

I don’t know if your mechanics are overworked, lazy, or simply on drugs but I have you guys $250 to do a diagnostic and you returned my car WITHOUT A COOLANT CAP. Ever since I’ve had overheating issues and as winter comes around my heat doesn’t work anymore. So my question is, how do I get you guys to pay for a replacement engine or which one of you guys should I sue?

i appreciate the quality of getting my oil change at a dealership, however, it was $170. to $325. but thats ok - I did need a filter and the other thing i guess. I didnt get a sticker this time on window but i didn't notice it until i was already pulling in my driveway

Fast, efficient, courteous. Made my purchase very easy and offered good financing options

Marek is simply an amazing service manager. He has helped us with our 2016 Jeep Cherokee for 3 years. He is always friendly and helpful, even when I may be frustrated. He does his best to get our car into service promptly which is amazing given the huge volume of customers at Autonation Jeep. He has helped arrange for towing when my car was stranded on the freeway in a snowstorm and again has helped recognize when my car needed towing to the shop to avoid possible damage. I feel I have a friend I can rely on in Marek. We are in love with our Jeep, and no small part of that is the service we get when we work with Marek. Marek continues to be a great person to work with- kind, informative, reliable, friendly, prompt. We feel we have a friend to help us.

Although I did have a bit of a run around in the beginning Darcy in Sales and Danielle in Service have been amazing. I can count on these ladies to help if I have questions and Danielle is great about communicating details regarding my Jeep when it's getting serviced.

ANCJ West sold and mounted 5 all terrain tires at a very reasonable price.

Awful. Their customer service is a joke.

I recently bought a used car from AutoNation. There were a few minor issues that needed attention. I contacted my sales associate Roberto, and the sales manager Alex, and both did everything possible to correct the issues and make the situation right. Thanks for the great customer services! I truly appreciate the professional follow thru from you both.

Had a service appt on 8/8 at 7am. Advisor told me the car diagnosis would be done by 2pm. Didn’t hear back, called the next day & was told it was assigned to a tech. No update. Day 3 was told it was finally being looked at. Was finally determined 1 of 2 issues was covered under warranty. Took 2 more days to acquire a rental car. Communication was horrible. Finally got the car back after 9 days for an A/C leak and found tools left in my car. Puncture and damage to leather seats and dash. Will not take my car back.

It was an easy car buying experience. Gray, our salesperson, was a great help and answered everything we could think of. This is the second car we have bought from them and I would go back for sure.

I made a 10:30AM appointment for an oil change and tire rotation for my Ram 1500. I also have a warranty issue with a door not aligning with the truck body. Waited 2 hours before my truck made it into the garage bay. Took another hour to finish. I wasn't notified the truck was ready. I saw my truck parked so I assumed the job was done. I asked the customer service associate and he said "all done, sorry about the wait". I understand being short staffed but I had an appointment and I saw, at most, 2 other customers waiting. The door issue was waived off to a body shop issue.....staff was friendly though and they were doing the best he could.

Nicky was great!

Tried to work a deal on a new jeep and they would hardly budge from sticker price

Gray helped me find the car I wanted, was a fast and easy process. Everyone there was super helpful & nice.

Amazing staff! Always very prompt to get any issue fixed right away. Highly recommend getting a car from AutoNation Jeep west in Golden!

Aaron made the process seem less and was great to work with.

Gray was easy to work with, answered our questions honestly, and was never pushy.

Been with them since 2016. Their Service Dept. is great.

Very excellent service. No matter which Asst Service Manager helps you, they honestly care. Most of them have been there for years, and their great attitude and customer focus shows it. Although you pay dealer service prices, which are obviously more than your average garage mechanic, it is worth it. They get it right the first time. Since 2011 when we got our Jeep Liberty, we have never needed to return to have an item re-fixed. That brings a great deal of comfort to us. We are glad they are there.

I made the mistake of clicking on a "credit check " email I received. I filled out the info and was immediately contacted 3 different ways a call, txt and email. This is predatory marketing at its worst. Shame on you all. I'd rather walk then buy a car from here .

Why is it when I call the service department, it sounds like someone answers the phone (repeatedly, 4 times in my case) places me on hold, then hangs up? It seems this should not be an issue, considering all the answering tech available. = poor customer experience and service. It's confirmed, I will not be purchasing a Chrysler vehicle again.

My experience in AutoNation Golden was definitely a 5 star! Roberto Aguilar helped me as soon as I walked in. He helped me get everything ready for our appointment that way I was ready to drive my new car that same day. Lo mejor de todo que fue en mi idioma.

I don't know how anyone could feel ok about being sold a 16k vehicle for 29K !!! Buyer Beware - they only care about making a profit! I will NEVER go back or recommend anyone purchase a vehicle here. I traded in another vehicle for a 2015 Jeep Cherokee - they offered me good trade-in value and said I owed about $2000.00 more than the trade in value so they would add it to the loan - that somehow turned into inflating the price of the vehicle about $13K more to $29K !

Very helpful and professional No pressure or manipulation

Roberto is AMAZING at Jeep West! He was so helpful and understanding with my purchase of a Jeep Wrangler! If you're looking for a Jeep, Roberto is your guy!

Roberto Aguilar and the Manager Meskinyar helped me buy my first jeep and I loved it, very attentive staff. Hablan español.

helpful and professional, without pressure or manipulation

Thank you everyone that helped me with my purchase. Roberto was amazing to work with, his professionalism is beyond words.

Marek Kozlowski provides outstanding customer service. I take my 2011 Jeep Grand Cherokee to Autonation Jeep West for all my warranty work and complex repairs. They get it done right the first time. 5 star service IMO. I've been a customer of this service department since 1993.

Purchased a new Jeep Compass recently and was very pleased with the service and process at Autonation Jeep, Golden, Colorado. The price and trade-in numbers were better than expected so we traded and took home the new Compass. I would definitely do business there again.

The sales rep was very professional and helpful and Management Christian Collings was awesome person,I would recommend going to Auto Nation Chrysler Jeep West Wonderful staff.

It was a great experience! Everything was made simple, fast , explained well !!! Jesus did a Great job!

The service department is very quick and efficient. The reps are considerate of the customers time and need. Danielle at Autonation West has been great! Thanks Gary

Service dept was ACES!!!! They were so quick to fix my issue plus the parts that were not available were ordered. And they did extra work to keep me happy. I would definitely recommend.

Love the maintenance plan that pays for oil changes and more! Last time I was in they gave me the heads up my tires’ tread was getting low which was great because then I had time to plan for getting new ones! Danielle is great with communication too which makes everything better!

The sales people were great. Nice. Easy work with. Smooth process until financing. Partially my fault as my bank will only allow a certain amount per day on debit card. Would take two different days to withdraw enough to cover cost of vehicle. Finance wouldn't give me another day to withdraw it out my account. I would have to finance instead. And without a physical address (no p.o. box) I couldn't acquire financing. A check wasn't sufficient to pay balance. (Money was in ck acct). A friend had drive there an write ck from her cking acct. . To cover balance due. The finance dept. Wasn't knowledgeable enough to provide an acceptable solution. This process took all day to complete. Had finance allowed me return next day to pay remainder of cost could have ben run thru debit card. Simple. I signed I received car fax for vehicle. I have not gotten car fax on vehicle I purchased. This being said, I still would HIGHLY recommend buying any vehicle from them. Very professional. Straight forward, knowledgable , friendly group.

Great service on my 2015 Jeep Cherokee. The only problem was that no one could figure out how to get the warranty to cover the repair. Seriously, I bought the vehicle used from Auto Nation and was told at the time of sale that it was covered under a 90 day 4000 mile warranty. When I pointed this out to the service team they could find no record of the vehicle being warrantied So apparently its Auto Nation's policy to tell you stuff and then blatantly not follow through with it. The service team was great and got the repairs done in a timely manner but the warranty situation was ridiculous. Maybe I could have worked it out with 25 more hours on the phone but I don't have time for that nonsense and I suspect AutoNation knows that so they just transfer you around until you give up and pay for the repairs yourself. So...that's what you get when you ask me for a review!! Sincerely, Eric Brownson

Working with Mikey and Alex has been an absolute pleasure. I have never experienced such a high level of customer service and they have definitely earned my business from here on out. I love my Tundra and appreciate how painless the process was!

great place to buy a car, friendly people.

Alec helped us find the perfect 4runner and everyone in the dealership was so friendly and made sure we were taken care of. We've sold one vehicle and purchased with this AutoNation and will be back for future car needs!

It was Great! When we got there the car was upfront ready for us to look at a test drive. Our salesman Jesus was very informative and polite and showed us everything we needed to know. The finance officer Mo was very helpful and diligent on getting what we needed to finance the car

I hate working with dealerships after buying a few Tesla's over the years and realizing that their car buying experience is 100x better than any dealer out there. With that said, Autonation is the best dealer I have ever worked with and I have purchased over 20 cars in my lifetime so far, so I've dealt with a lot of dealers. Alec Creasey (Sales) and Steve Kern (GM) should be commended for their dedication to customer service.

The service department was amazing!!! Got me in and out very quickly and they're always so pleasant to deal with.

Marek is an awesome service representative! I used to have very challenging experiences at this dealership. Marek has made a huge difference in my opinion of this place. He goes above and beyond to make sure things are done correctly and even communicates updates. Thank you Marek!

The entire experience was amazing. Love this dealership. Service is great too. Even when getting maintenance on car. The car is in and out quick and you can be on with your day. I would highly recommend to anyone who is buying a car to toe with this dealership you won’t be disappointed

Extremely happy with the service I receive from AutoNation Chrysler Jeep West. I found Jeep West on the recommendation of a friend, and he certainly didn’t steer me wrong. I purchased my first Jeep from another dealership in town back in 2012, and after multiple poor experiences, I found the service team at Jeep West in 2016, and have been working exclusively with Marek K. in the Service Dept. since then. I’m on Jeep #2 now, and continue to get excellent service from Marek and team. I will be coming up in Jeep #3 here pretty soon I think, and when it comes time to get my next vehicle, I will return to AutoNation Jeep West and will seek out my favorite salesperson there, Roberto. Jeep West, Marek and Roberto are a winning continuation!

I brought my Jeep in for a similar issue that I had experienced previously. Danny checked me in and flagged it as a priority. He went on PTO and Kevin kept me looped in on the status. The battery was bad and they replaced it. Kevin also recommended the 15k service since it was close and they had the Jeep. As a follow up- just did my 20k service. Danny and the service team was excellent and impressed me with their communication and professionalism. Once again, I am thankful for the great service and team work from AutoNation Golden Jeep!

I ordered my 2022 Jeep Wrangler 392 from Nick Marklowitz and it was a great experience from beginning to delivery. Nick was very helpful and kept me informed along the way. I don't plan on replacing this beast any time soon, but wouldn't hesitate working with Nick and the entire AutoNation Chrysler Jeep West team again!

Danielle was great to work with on my Jeep Wrangler, she was upfront about the cost and what was needed to be done on my Jeep. My Jeep is all fixed and it runs great and I can now listen to music...Yay! Would recommend this place if you need work done on your Jeep.

AutoNation Jeep, did some service on my Jeep Gladiator. They were kind, quick and extremely knowledgeable.

Mike Doht and his Team are amazing, reliable, stick to their words and help in every way the can!

Paul in the "Service" department is horrible. Doesn't know the details of warranty services from Jeep, and is condescending in his wrong explanations. I am shocked by someone turning away service customers in the current environment. I would expect they would like more customers right now, but apparently not. So many non-warranty things to be earned by simply taking care of a warranty issue on a new car.

You should take the EXACT advice the head of Jeep Service at Golden gave me: "I recommend you tow your Jeep 50 miles to another Jeep dealer for service." My oil pump failed for the 3rd time preventing me from driving faster than 45mph uphill. Stopped here since they performed the original repair. Was told it would be 3 weeks to diagnose let alone fix. When I suggested prioritizing a check engine light over routine work, I was admonished for "directing them on how to conduct their business." Seriously you deserve better treatment from your dealer. UPDATE: If the GM is serious about resolving the matter, his service department has my number and he is welcome to reach out.

We had an amazing experience with AutoNation Jeep West. From the moment we contacted Nick through to financing, they were professional, courteous, responsive and always willing to answer any questions. They gave us a great deal on our trade in, too! We greatly appreciate their support through the car buying process.

They are certainly happy enough to sell you a car but should you need anything after you drive the car off the lot (even if it is under warranty) don’t expect any help at all… not even a return phone call - after several attempts. Very disappointed

Brought vehicle in for services and some other concerns contacted right away what I need done to repair all this when they were obviously very busy, yet took the time to explain all the repairs supplying photos to show what and why I needed them. Felt like I had been there a hundred times. Felt valued for being there.

This place is awesome. They really helped me get into a car. I had no money to put down, because I wasn't planning on buying a car. I would come back here, if I need a new one..

The place was a bit too hectic and I was left sitting with no sales interaction for pretty long stints the times that I visited - even when I was there to sign for the car. Overall the experience was solid and easy and I would go there again for a car in the future.

The transaction was quick and easy.

I bought a used Jeep Wrangler from them and it already had oil leaks underneath transmission and low coolant and oil around oil filter! As they say always “ we inspected all” but apparently they didn’t! I had to take it in again to fix them and they did fix them under warranty! Thanks to Alex. Sales department is terrible though Honestly had the worst experience buying a car

Very helpful and friendly staff! Definitely brining my Jeep back for future services! The staff are very knowledgeable and not pushy at all.

Staff is very knowledgeable, helpful and not pushy at all!

Everyone should know the truth about this dealership. If you want to deal with a person/dealership that will stand behind what they sell you, AutoNation Chrysler Jeep West is not the place to purchase your vehicle. They do not stand behind what they sell you then this is not the location to purchase your next vehicle. Read your fine print and make sure that you get ALL of your original copies of signed paperwork and not be handed copies of the covers heat. Dishonest people, from what I have experienced so far thisis a decietfuldealership and at this point t it goes up to the GM S identified over the phone. I was even threatened with the statement of I didn't know who I was dealing with. Very aggressive when you ask them to stand behind what recieve is lip ser s sol to you. Excuses is all yourvoing to

Driving to Denver from Phoenix on vacation we had a check engine light come on. I called the dealership and their soonest appointment was over two weeks out. I contacted Paul in service and explained my situation and he got us repaired the next day. I can’t say enough about the professionalism we received. Thanks to all.

They do not stand behind warranties purchased and give iffy reasons why they don't stand behind what they sell. My personal recommendation is to not purchase a vehicle from this dealership. Myself I will avoid all autonation dealers in the future based entirely on my dealings with this one.

This dealership was extremely helpful when servicing my Jeep. Thank you to Paul for your high level of communication and customer service!

Fast service! However, they should improve their financing system. They prefer to be paid by paper check than wire/ACH transfer!

This was the easiest, most amazing car buying experience I have ever had! Nate and Alex his manager were very helpful and accommodating. They actually let me take the car for a few hours to test drive on my own and have my brother look it over. And the finance guy Marco was fast, friendly and efficient. And they gave me a good price on my trade-in! In the past I had a horrible car buying experience at another dealership with the sales and finance people being pushy and not at all efficient. These guys at AutoNation were the best and didn't do any of that! I HIGHLY recommend this dealership.

AutoNation Chrysler Jeep West took great care of me even though I was coming to buy my Nissan Rogue. From the manager to my personal dealer Chen Liang . I felt comfortable and got the deal I wanted. Thanks!

Christine is amazing! She is extremely knowledgeable and takes the time to understand exactly what you are looking for. Will always go back. Thank you Christine!

Customer service is great and the paperwork process was quick and easy. I would recommend to anybody looking for a new jeep to come here

I have been buying Jeeps here for the last 20 yrs. I have always gotten excellent service. Jeb is my go to guy when getting a new Jeep. He is not the high pressure type of guy. He tells you what you need to know and lets you make your choice. Steve Johnson is my service guy. He goes way above when it comes to helping a person. This is the place to go when buying a Jeep.

Marek Kozlowski is the best! Very knowledgeable, honest and a strong customer advocate. I will keep coming back as long as Marek is there.

I Bought a brand new Jeep Gladiator Rubicon 2022, at 2000 miles the engine needs to be opened up due to Valve seat didnt set on the #6 valve and it misfires. so waiting for parts. Called several times over 3 days to see if i get a rental, might get one today 07/13. This is a leased vehicle that already has issues not happy with a "rebuilt" new jeep. what other issues will i have with a rebuilt motor in a brand new jeep? the stress is it worth it? by the way this is my 12th jeep over 20 years. Concerned loyal customer

Roberto took AMAZING care of me and my family I was in a desperate need of a vehicle. We went in and Roberto instantly took care of us and got us going with a great deal. I wouldn’t choose to buy a vehicle from anywhere besides this dealership and Roberto!!

I had a great experience with Autonation Chrysler jeep west. The service team was friendly, and completed the work on my vehicle in a timely way. I would recommend them to friends and plan to continue servicing my vehicle there.

Best sales experience I’ve ever had. Gray Thompson was a true professional. He made my experience easy and stress free the way buying a car should be! l Will definitely go back and buy another car from him. Thanks Gray!

Love this place. Everyone here is super nice and there seems to be good team culture. I brought my Jeep in a couple of times as it was under warranty and I was concerned about the AC. Steve in the service department helped me and has always been so nice, patient and communicative! I would definitely come here again when shopping for a new vehicle.

The whole process was very easy and I received a good price for my truck. I would particularly like to recognize the literal "extra miles" effort by Chris Collins, who made the whole thing a pleasure. When I need help with selling (or buying) another vehicle, she will be my first call.

Not sure what a couple of these other so called "customers" are saying but I have been going here for years. They have the BEST Service! They are honest and do what they say they're gonna do. You get what you pay for. What else do you want? If you can't afford the Dealer then stay away. You just may be the customer the Dealer should "Review". Not every business is perfect and not every customer is either. We are all human and you just might find that if you don't make unruly demands (like your car should go in front of everyone else's) treat the employees there the way you would want to be treated they will bend over backwards for you! I have witnessed this myself. Furthermore, the reason they are "weeks out" on scheduling is because THEY ARE THE BEST! Get real and quit leaving negative reviews towards businesses that are actually the definition of GREAT Customer Service !

Everyone was very helpful and kept the process simple and fast. Nicky did a great job!

The staff here are very helpful and professional. They go above and beyond to make sure I am taken care of. Each time I come in it's such a great experience!! Great job!

Excellent experience at We were out in Colorado for a wedding and had issue with our wranglers They got us in and repaired the clockspring under warranty Was really impressed with everyone in their service dept Top notch people

Chen was great helping me get everything done quickly and I didn’t have to spend all day at the dealership!

Charge you for service that they claim they did." Did more damage than fixing. I took my car here to change the tires and get new lug nuts because one was damaged. First they took 3 hours (even with an appointment), then they broke my hubcap and blamed me. I found that to be rude but they ordered new ones for me anyway. Then I check my wheels and see that they further destroyed my other lug nuts and didnt even replace the broken ones I paid for. Will never go back there. They called me today to threaten that if I didnt remove my review that I will never be welcome back. I promise you guys I will never be back, nor will I ever buy a chrysler again.

Steve took great care of my vehicle and concerns. It ended up being a warranty issue. He ordered the parts needed, told me how long it would take and told me I was ok to drive it till the parts got in. Only bad feedback is they don’t have loaner vehicles for customers. The repair will more than likely take 2 days.

Great experience with Aaron and pre-ordering our custom 2022 Grand Cherokee!

Everyone there was amazing! They were helpful and fun - expressed excitement for us AND everyone remembered our names each time we came in. Special thanks to Chris who came in on her day off to finish the deal!

You should take the EXACT advice the head of Jeep Service at Golden gave me: "I recommend you tow your Jeep 50 miles to another Jeep dealer for service." My oil pump failed for the 3rd time preventing me from driving faster than 45mph uphill. Stopped here since they performed the original repair. Was told it would be 3 weeks to diagnose let alone fix. When I suggested prioritizing a check engine light over routine work, I was admonished for "directing them on how to conduct their business

Had EXCELLENT SERVICE, and found a car I loved! Thanks Roberto!

If you want to be treated and respected as a customer, Autonation Jeep West is the place to buy your next vehicle. They want what's best for you and your family not just to sell you something.

The service team was helpful, polite, and completed the job in a timely manner. I highly recommend using this dealership for any of your car repairs.

Do not buy from them if you need to finance out your car. They have the worst finance company's available. They financed me through GM financial which is literally the worst company to have financed through.

Work was done quickly. Team was courteous. Diagnosis and repair were excellent.

The attention was good from the moment I arrived at the dealer. They gave me all the information and helped me get my jeep car. I recommend it, the staff that work there are very friendly

What did they do to my car

Food for thought: never let them inspect your car without being present. Right after I left this place where they evaluated my vehicle my car died merging onto i-70 in a very dangerous location. Turns out someone moved this (see picture) causing it to dead short the entire electrical system in my car.

This was the best car buying experience that my wife and I have been a part of. We were looking for a used Fiat EV and found one at this location. I reached out online and Brian Lourcey got back to me very quickly, he communicated in a timely manner (i.e., sending photos of the car, sharing details about the vehicle, scheduling a test drive) and was very flexible. The test drive and car buying experience was very professional, no pressure of buying the car same day, we slept on it and made a decision the next day. Brian worked with us all the way through the car buying process, it was easy and quick. Both Brian and the GM followed up with us a few days later to ask how the car was going. I would definitely recommend this team, there is a good culture here.

I have to say the GM and my sales person and the finance manager went above and beyond to make sure this experience was nothing less then spectacular. I am glad I decided to stop in and I will absolutely buy from them again in the future.

We had an amazing customer service from this dealer. They went above and beyond and promptly took care of everything. Would definitely buy from them again!

As a first time buyer the experience was very interesting and amazing any and all type of questions I asked they answered with honesty. I felt as if they weren't trying to sell me the car just so they can make commission I feel like they were trying to sell me a car that can be mine forever and I greatly appreciate that. not only that but they weren't trying to hide anything they would always tell you straight up how much you'll be paying monthly how much will be the interest and that if you have any questions about it they're more than happy to hear your question and will do everything in their power to help you get the best price possible if it is possible. So I do highly recommend going there for any first time buyer but make sure you bring someone who has experience in buying cars or trucks with you maybe a father or an older brother or someone that you trust. And don't be scared to ask him questions or to ask him to lower the price a little bit or try to come up with a deal they will work with you and that's what I liked about it and you recommend AutoNation

Beware! I purchased a used vehicle here. On my way home, I noticed something off with the suspension. I told my salesman that night of this issue and he told me he would have a service person call to make an appointment. Couldn’t get the car in until the following week, which was after the 5-day return policy. Once the suspension issue was diagnosed from the codes pulled from the vehicle, they wanted $1,200 to fix the car, since it fell outside the warranty. They would rather pocket $1,200 and lose customer loyalty than preserve a happy, repeat customer by selling a defective vehicle.

My fiancé and I had one of the best experience car shopping with them, the whole team at AutoNation Chrysler Jeep west were amazing! our salesman Alec was outstanding and kept great communication with us through the whole experience of purchasing our vehicle we are very happy we chose them to purchase our vehicle and to also sell my car with them. The service team did a great job making sure our vehicle was in great condition for us I cannot say enough about everyone we are very happy thank you! We definitely recommend them and will sure visit them in the future again!

Best car buying experience ever, our salesman, Brian, is extremely knowledgeable about the cars and got us into the perfect vehicle for my family's need.

Everyone was clear and diligent when it came to the work being done on my car. They also cared about when I needed it back and I got it in a timely manor!

It was a good experience while buying car from a Autonation Chrysler Jeep West Golden. They explained all the details and answered all my queries about the car and buying experience. They provided all the documentation required. Mikey and Marco are quite friendly and would be happy to deal with them in future also.

My Jeep had an electrical issue which put it out of service. Although this Jeep service center is really busy, they worked me in, and found the problem, fixed it, within an hour or so of looking at it. They did not overcharge, or find things to fix that were not broken. I trust these people.

This was the easiest experience we've ever had at an auto dealership! The General Manager, Steve, and I were communicating about what we were looking for, and our trade-in, for a few days prior to us scheduling a test drive. He assured us that they would make the process easy and he stood by his word! We were in and out within three hours. We got a great deal on our new Cherokee Latitude LUX and a very fair price on our trade-in. Our sales associate, Jesus, was very informative about our new vehicle and treated us like VIPs. The finance associate, Marco, was very helpful and assisted us in customizing our warranties. We highly recommend AutoNation Chrysler Jeep West!

Overall, I had a great overall experience and I am very happy with AutoNation Chrysler Jeep West. My sales associate, Nick Burgener, was very helpful and I would recommend connecting with Nick if you’re looking for a car.

Great service, professional and friendly staff, Matt took great care of me, I always feel at ease when I bring my Jeep into AutoNation Jeep West.

TOOK CAR IN FOR RECALL AND TO GET NEW KEY FOB PROGRAMED TO THE CAR, THESE GUYS CANT PROGRAM FOB BECAUSE OF SENSOR ISSUE AND STILL CHARGE A 100 DOLLARS FOR NOTHING. ANOTHER GREAT REASON TO AVIOD THE DEALERSHIPS TO GET ANY WORK DONE.

Jake was amazing in his help with finding me ny perfect jeep!!! I was having problems with another location and he stepped up and helped right away. Love my jeep!!

Sales, finance, and service team are always helpful and a pleasure to work with.

We visited Autonation Jeep West this week to start our search for our first vehicle purchase in 10 years. With the low inventory across town/nation we had no idea what we would find and were also scared about what we would get for our trade. However we were able to test drive multiple cars that we were interested in and once we sat down with our awesome sales guy Alec Creasey our fears and questions were addressed and answered. Our trade in was valued properly and there was no pressure at any level. We couldn’t be happier with our new Jeep and the overall experience. If you can, ask for Alec. He will take great care of you!!! Thank you!

BEST SERVICE CENTER IN ALL OF DENVER! Great staff with consistent communication to make sure you get the best service in a timely manner. highly recommend!

I was able to take my time and didn’t feel a ton of pressure- I was able to control the process. Communication from the dealership about the process and what is needed could have been better.

Great customer service friendly and meant my needs!!

When I went to the dealer I had a very specific goal in mind and I knew I wasn’t going to leave with anything from their lot. However I did want to try out a two door wrangler. When I first I was greeted by this sales guy Alec which is a very friendly guy. He helped me check the lot for what I was looking for and off we went. After the test drive I was very much decided that my goal of custom ordering a two door willys jeep was the right move. He spent a good hour or longer helping build the jeep out and triple check everything was correct. I ended up leaving a deposit and ordered a manual two door willys with a manual gear box. Unfortunately when I got home and spoke with my lady about the build she preferred we get an automatic which I didn’t really consider originally. So I messaged Alex regarding this and he went above and beyond to help get the ordered jeep swapped for an automatic. They originally estimated 4-6 months build and delivery time which I understood given today’s climate with production delays due to microchip shortages. However jeep cranked out mine with delivery within like 5-6 weeks which super awesome and got me out to the trails right before summer really started. Once it came to financing it I choose to work with dealer versus using a bank because it’s much more smooth a process. The finance guy was extremely friendly and advised me on ten year warranty which I bought since it’s my first new car and I plan to own it a long time. The best part is automation is a haggle free dealer so the price is the price which I very much prefer. I’ve had a dealer in the past try to add clear coat to the jeep that I didn’t want because it didn’t make any sense. Automation jeep in Golden isn’t pushy nor tried to selling me anything I didn’t want. I would highly recommend them to my friends and family.

I put in an online info request Memorial Day weekend, thinking someone wouldn’t get back to me until after the holiday. Jake called me about 10 minutes after my submission & gave me a bunch of info on the vehicle I had been searching for. I’m due to have my 4th child at the end of the month & needed a bigger car to fit everyone. Jake gave us some great options & walked us through the whole process flawlessly! He was so helpful in the process, even after my bank kept giving me the run around regarding my funds. After about 2 days, I was driving off the lot in my brand new 2022 Jeep Wagoneer. I drove all the way from Aurora to this location & I am so happy I did. Thanks Jake & team, you guys are the best!

I put in my info request online & Jake called me about 10 minutes later with a bunch of info. About 3 days later, I was driving off the lot with my brand new 2022 Jeep Wagoneer. All thanks to Jake & his great service, I’m in love with my new car. Go see this location & ask for him. He won’t disappoint!

Friendly people - great selection - fast and smooth transaction with my pre-approved loan. They explained every detail clear and precise - provided all documentation at my request - followed up after the sale. Highly recommend - when this one is paid off, I'll be seeing them again!

I had a very positive experience at Autonation. Everyone was very welcoming and completed my service needs with no hassle.

Kevin, the great service manager @ Jeep West set me up with Jake for the sales part, & both Marco and Xavier for the Finance portion. All went very smoothly, in & out quickly. Everyone in the process assisted on answering all questions quickly. No issues at all. I highly recommend this team of professionals to everyone out there considering purchasing a vehicle @ Jeep West. Well done !

Mike in the service department is great! I've been a customer for over 20 years and continue to appreciate their customer service in that department.

The Service Department is totally amazing! We have two Jeeps that we bring in for regular maintenance and we are always treated like family.

Chris was great. Jeep was waiting for us. Had some hiccups on financing older vehicle. Ended working out. Purchase was for 16yr old first vehicle. Thanks Chris for the help. Michael Winters

the staff is good at diagnosing and fixing issues. I recently went in for an oil change, and also was wondering about my tires, the staff was able to figure out that I needed new tires and were able to get them put on for me that same day. Steve Johnson was a big help and a big reason why my family comes here

I’ve taken my car into service 2 times in the last 6 months. The first time Service squeezed me in for an emergency gasket issue, for the health of the car and as a kindness to 2 fellow Texans. The 2nd time, they didn’t have the part in stock - the back glass for my jeep. The Sales manager offered to call around and find the part because of the impending rain coming soon. He found the part and fixed it as soon as possible and the transaction was very quick. I continue to be impressed by the unprompted kindness shown to me from this dealership.

It has been nearly impossible to speak with someone in the Service Dept lately. I have been calling for several days now and have never made it through to anyone.

Honest and hardworking sales team that listens to your needs and ensures you have the best possible experience. Looking forward to a long standing relationship, and service experience with the auto nation team!

My first experience with a dealership and it was amazing! I worked with a female sales rep named Chris and she was very pleasant and informative. My paperwork was processed by Xavier and he was equally pleasant and informative. I would highly recommend AutoNation Chrysler Jeep West and will definitely purchase vehicles here again if I am in the market.

I have always bought by vehicles from a private party. I had an amazing experience with this dealership. My sales person was a female named Chris and our underwriter was Xavier. They were both so friendly and informative. I highly recommend this business and will be going back here myself!

I had an awesome experience working with Nicky, Gray and the finance team when purchasing my Jeep Grand Cherokee L this past month! They helped me get the exact model and options I wanted and it was delivered to Golden over two weeks earlier than expected. They were helpful every step of the way and I would definitely recommend AutoNation Jeep West for anyone looking for a new Jeep. - Nick

I worked with Jake done. It was a very easy process. I had my two children with me, everyone was very accommodating in making the process simple and quick. Finance was a breeze and a good % rate. I say we’ll done. Thanks!

Very knowledgeable team and chill environment.

Nicky and the used car manager did everything they could to earn our business and put my son in his first car. They delivered on everything we asked for and did it with a smile. Other lots tried upselling me to twice what I said I was willing to spend or were just not very friendly.

I have bought 3 Jeeps from the Autonation in Golden. The service department definitely charges dealership prices for services but they are always very friendly and transparent. You know what you are paying for and I've never had to come back for the same problem. These are the biggest reasons for my 11yrs of patronage.

We had been shopping for new cars all week and unable to make a deal that we were comfortable with. Finally we found a dealership willing to work with us and got the car we had been searching for.

I had a fantastic experience with Paul in the service department. I originally had to have my car towed there as there was supposed issues with the transmission from a different service provider. Paul was eager to help and was able to get my car reviewed ASAP. He was super communicative and honest about the plan to resolve the issue. I will never use another service provider for my Jeep again.

My alternator burnt out. I brought it in to AutoNation Chrysler Jeep West and worked with Paul Hebert. Paul was really kind, helpful and gave me updates on my Jeep Patriot. He was great to work with throughout the process, from my extended warranty questions to billing inquiries on the cost. Great experience!

My 13 year old Jeep needed some TLC and AutoNation stepped up. They weren't able to take me immediately, but got me in within a week and had all the parts in stock - so once started the work seemed to go smoothly. It was expensive - but it needed a lot of work and feels good to have the vehicle back in a dealership for some knowledgeable "eyes on". I have to bicycle over an hour each way to get the Jeep dropped off and picked back up, but as long as it's fair weather I'll plan to do this ride, and finally have a reliable service center for Jeep maintenance needs.

Can't say enough good things about Aaron Mitchell. Absolutely first class service and communication! Honest and a straight shooter.

Darcy/Jordan/Tyler were great to deal with. Ordered a new Wrangler, they kept me posted regularly and when Jeep provided updates. No need for haggling... they gave me a great deal from the start. Couldn't have asked for an easier experience. After the purchase, still getting general check-in emails making sure I'm happy with my purchase and available to answer any questions. Wouldn't hesitate to purchase again from AutoNation Jeep West.

Very happy with the service department at AutoNation Jeep. Made a commitment to complete the work by a specific time and met that commitment. Great communication. So far, no issues with the work done.

Best car purchasing experience I've ever had. The team was friendly, knowledgeable, and went above and beyond my expectations.

Very happy with the service department at AutoNation Jeep. Made a commitment to complete the work by a specific time and met that commitment. Great communication. So far, no issues with the work done.

My new car had some problems with it right away. It was going to take weeks to get the parts in. They accommodated me with a new car to drive while they worked on it. Once they realized it would take awhile, they just swapped out a new Compass instead. They were so helpful!! I’m happy with my new Compass!! Great service!!

Best customer service experience ever! Service rep Marek Kozlowski goes above and beyond. He does a great job explaining what is needed for any automotive repair, and makes sure that each customer is well taken care of. He is a model of great customer service. Marek is the reason that I keep going back to AutoNation Chrysler Jeep West.

I am happy with their service and their ability to explain any issues that need to be addressed.

Over the course of the past 7 months (starting OCT 2021), I have had issues with my 2020 WIlly's transmission. It started after an oil change at the Southwest Jeep Dealership. I took it to Jeep West to have it looked at separately. They told me it was a software update that needed to be done. I also asked for my driver side window button to be looked at as it had never worked properly. When I go my Jeep back a day later, nothing was fixed. I took my Jeep back and was told because it is a warranty issue, they have steps to go through to fix it. The next step would be to replace some parts in the transmission. I had to leave my jeep for a few days while parts were ordered and installed. Again I asked for my window to be fixed. When I got my Jeep back, the window was not fixed and the transmission was not fixed either. In fact, not a single mile was put on the jeep while at the dealership - showing me they did not even test drive it to verify the repair. I drove less than 3 miles when the transmission light came back on. I immediately returned to the dealership where they told me that they just forgot to reset the light. They assured me it was fixed. Fast forward a couple weeks and my transmission goes into limp mode. I drive it BACK to the dealership again and the tech barely acknowledged my existence. I was told they would get to it when they could and no, a rental/replacement car was not available. I would just have to wait. After a day or two, Paul (the ONLY service advisor who has helped at all) called me with a rental replacement and news that my transmission would have to be completely replaced. It was on order, but would not be in until late April. If it weren't for Paul - and that fact that it's not possible - I would give this a ZERO star rating. I will NEVER recommend or go back to Jeep West on Colfax for ANY of my business. They are rude and condescending. I finally got my Jeep back in late April 2022. It does appear to be fixed, and the window is also fixed. Again, Paul was the ONLY service tech to help me in any fashion. He deserves a raise for doing what every other tech should do. Otherwise, stay away.

While the staff was friendly and treated us as valued customers (all except one), the communication was lacking. We set up a warranty service a month in advance, then upon the day of service, the warranty company was never contacted. Either the wrong phone number was called on the day of service (Saturday), or the warranty company phones we turn off, because they could not be contacted to verify the service. The Assistance Manager told us to either leave the car for 1 week (for a single day repair), or pay up front and get reimbused from the Warranty company. There was a third option (not known to us) of rescheduling the service repair AFTER then re-inspected the problem. Because this was not made known to us, the warranty company declined the service solely based on the phone comments by the Assistance Manager, two days after the repairs. Instead of being out our deductable, we are now out the full cost of the repair! All due to how the Service department handled, or better the lack of handling this issue. The request to speak to management (GM) has gone unheeded. I wouldn't not trust this dealership to keep you informed to make an informed decision.

Did lots of research on the specific vehicle I wanted. When I saw one that fit my parameters "coming soon" I sent an online inquiry. Within 3 hours I had not only discussed details and specs by phone, my dealer Nick M. had also emailed photos to confirm specs and condition of the vehicle. He walked over to the detail shop to find it. I live in a rural mountain area approximately 1.5 hours away. He was able to take a hold deposit by phone until I could be there in person. 4 days later I took a test drive. Suggested test drive was a bit short, but he spoke to me like the vehicle savvy woman I am. I had a slight bank issue, my fault, during final purchase and the finance guy, Canin, I think, was very patient while I made a phone call and we worked out all the options. He also spoke honestly with me about my warranty options. I've never purchased from a "nation-wide retailer" and was pleasantly surprised with my experience. Thank you Nick, Canin, and Jeep Chrysler Autonation of Golden. Dear Autonation, Can I get a purple, blue, or green license plate frame next time? 🤣😉🤓

Mike in the service department, was not very pleasant to deal with. Those working in client facing roles would benefit from being kind to their customers.

While on vacation I was having problems with the front brakes on my 2005 Jeep Liberty. I was 200 miles from the closest dealer and I called AutoNation and told Mike (service mgr) my situation. He said as long as I could get to him by 3PM he had the parts in stock and I could be on my way by 5PM. He could not have been more caring and true to his word we were back on the road by 5PM.----Thank you AutoNation!

Brandon and Taylor were great to work with. They honored the quote we were given without any hesitation when we sold our car. The whole process was very easy and we appreciate not having to haggle over prices.

I bring my Wrangler here for service. Daniel Rubio is absolutely the best. He takes care of me perfectly each and every time.

I worked with Jesus at AutoNation Chrysler Jeep West. From our first conversation on the phone, Jesus was focused on helping me find the car that I wanted. During the first visit to the dealership, he walked me through the different trim levels of the new Jeep Grand Cherokee. The test drive was easy, and his communication was clear, honest, and straight forward which I appreciated. Thanks for making the car buying experience so easy!

Outstanding dealership. Purchasing my new Jeep Gladiator Rubicon was painless and actually enjoyable. The truck is awesome, everyone there treated me very professionally. They are the real deal!

Quick, easy, thorough, and friendly service.

Nice facility, but they didn't have the part we were looking for.

Paul was extremely helpful, kind and he listened. He explained everything and even got me a quote for new tires. Thank you Paul! Best service I've ever received.

Daniel , jason, kevin and Steve are incredibly smart and they fix everything fast great service

We ordered the Jeep 4xe at the end of March and we’re told that it would take 4-5 months, it came way earlier than expected which was so awesome! Our sales rep, Nate, was super helpful and kept us updated every step of the way! He was awesome to work with. The whole experience overall was extremely smooth and easy!

Quick easy and friendly service. No games or BS. Traded in my vehicle for a fair price quickly and painlessly.

Really lovely personnel. They did a great job with my car and very quick turnaround.

I had a few issues with my car. I did a panic review. Since Edmund doesn’t allow to delete reviews I wanted to let everyone know that management will work with you to fix issues and concerns. I am happy and can’t wait to see my car again. Thank you!

Jeb is absolutely incredible and I would highly recommend him to anyone looking for a new car. Very friendly and NON pushy! I told him exactly what I wanted in the price point I was looking to spend and he made it happen! Great experience.

Terrible experience. I decided to begin my vehicle search at this dealership last week and I did not feel welcomed from the moment we arrived. The salesman “helping” us was very stand-off ish wasn’t enthusiastic at all about any of the cars I test drove, he came along for the test drive and I noticed he was on his phone the whole time not involved at all. Later when my boyfriend and I decided we wanted to talk numbers about a car we liked, his manager came over and was just very disrespectful. His facial expressions about our desires & things we were looking for in the car were not friendly at all and told us it would be impossible to find what we wanted. He even had the audacity to tell us to go to Facebook marketplace and Craigslist to look for a car because we were not going to find what we were looking for in any dealership (which if he reads this, I found the exact car that I was looking for) if I wanted to look for a car on Facebook or Craigslist I wouldn’t be at a dealership in the first place why would a manager think it’s okay to say that? We left that dealer very disappointed in the way we were treated. If I could give 0 stars I would. Terrible costumer service.

Absolutely LOVE the service department at AutoNation Chrysler Jeep West. Whenever I’ve gone in with my JGC they’ve taken any of my issues with the car very seriously. When necessary, they have politely given customer education and more importantly, where there were issues, they dealt with them professionally, efficiently and successfully. Such a refreshing contrast to a number of other garages where I was treated like a female bimbo! My car is now running better than it ever before. Thank you!

Daniel is a great service adviser, he contacted me everyday that my jeep was there to update me on the progress. He then included an oil change and an alignment with my tires. He was also able to beat the price of an unnamed chain tire shop. I have been critical of Jeep west's service department in the past, but things seem to be changing here, Daniel exceeded my expectations in everyway.

From messaging about availability to driving home in the vehicle was the easiest vehicle purchase I have ever made! Chen was phenomenal! And Marco made the financing piece completely stress free! We will be repeat customers, and we live almost 200 miles away!

Ordered my new Jeep Grand Cherokee L about 10 weeks ago and picked it up two days ago. Sales person Nicky was fantastic and kept me updated weekly, with the status of my order. The whole process, including financing was very smooth and non time consuming!

Financed a 2016 Jeep Wrangler. Sales person was great. When we took the car for a test drive we noticed the radio didn’t work. I was told it will be no issue to get fixed and the guy that does electric work is only there on Thursdays and they would contact me to schedule. 2 weeks go by and never heard anything. Called back to set an appointment and was told they will call me back. Again never happened. Within 2 weeks the engine light came on as well. Finally got the car back to the dealership today to be told by management that this might or might not be covered even though we only had the vehicle less than a month. I was told they will need to have the car for a day or 2 maybe more. When I asked for a car to use in the meantime to get back and fourth I was told they don’t have any cars available in a major car dealership….a ride back home using Lyft or Uber costs $50 one way. I asked if they can cover those charges since they had no vehicles to use since my car is being worked on. My last car dealership did that for their customers. I was told that they cannot do that. So not only do I have to worry about out of pocket expenses for a car I just got now so have to pay for Lyft or Uber to get back home and back to the dealership. Not to mention I had plans this weekend that will probably not happen anymore since this wasn’t taken care of when they said it will be scheduled the week we got the car. For a well known dealership it’s very poor customer service not to try to do ANYTHING to help out a customer that just made a purchase with them.

My car purchase at AutoNation Chrysler Jeep West was a great experience! Michael Monge (Mikey) was my salesman. He was very personable and professional! He made sure I was well taken care of and answered all of my questions. Even after my purchase he checked in to make sure that I was still happy with my Jeep and wanted to see if I had any new questions. He went out of his way to help me get a lift installed at another AutoNation and he made sure that everything was done properly. If you’re in the market for a new vehicle, go to AutoNation Chrysler Jeep West and ask for Mikey Monge to be your salesman!

Second car that we have bought there…..Austin …bar none was the best car salesman we have ever had….and we have bought a lot of cars through the years…….he knew everything that we needed answers for and went out of his way to help us….so so Impressed…..we loved the car we bought but i tell you if we hadn‘t had Austin helping us that day….we might not have done the deal…..he was AWESOME……..

I was really hesitant to go back to another AutoNation after my experience at the one in Englewood. But this AutoNation had the Jeep that I wanted. I have to say hands-down one of the best experiences I’ve had buying a car! They made it simple & easy! did most of it over the phone and Internet so I didn’t have to go in and wait. Had the car ready for me, explained everything thoroughly, never thought any question was stupid and genuinely made me feel like I was welcome and I appreciated my business. First time in a long time I didn’t feel like just another number buying a car! Thanks to Nate and Marco for a great experience.. I’ll be sending all my peeps to them! Oh and they have the best service people! They handled our other Jeep after our terrible experience at the other dealership!

Always doing that little bit more. My family is in a bit of a mess with a medical accident that happened. Having to travel to and from the hospital every day is a must. Kevin, Steve and all of the people at AutoNation took care of us and have been fantastic. They got my jeep serviced and back VERY fast, my oldest needed a used car and they went way out of there way to help us get this accomplished quickly and easily. At a time when we need to be concerned about a family member they stepped up and help us handle the things you have to do to keep everything else moving forward. I cant say enough about everyone at this facility. This is a good place. And they even cleaned my jeep up for me! Thanks Guys It is more like spending time with friends then getting your car serviced. This is the place to go! And AGAIN!!!!! These guys are on it and my Truck “Jeep” always seems to come back better than I left it. Can’t praise these guys enough PERFECTION! PANDEMIC PMCS (Preventive Maintenance Checks and Services) Kevin and his team rock! These guys are the best for anything you need on your Jeep, not just new Jeeps but any Jeep. They are all proud of what they do and make sure your pleased before you leave!! AND still no extra charge for a 5 TIRE ROTATION!!! This place ROCKS! Best place for service 5 TIRE ROTATIONS ON A 4X4! That is getting so hard to find and they do it with no extra charge. Oil changes on time and done right. Just had an alignment done at a fantastic price. Better price than most shops in town. Jeep always comes back clean and serviced correctly. The absolute best service from a dealer I have ever had. BEST service period I have had!

Paul was fantastic - responsive, called back when he said he would and stayed on top of a recall that has taken me years to get someone to complete completely. He definitely provided the best customer service experience that I’ve received from a Jeep dealership in the metro area.

Alex, Jacob, and the entire team made my purchase experience pleasant and seamless!! I could not have asked for better experience or the customer service I was provided. I definitely recommend them based on my amazing experience.

I’ve purchased many vehicles before and this was one of the best experiences I’ve had! Gray was professional, knowledgeable, and responsive to my questions and concerns. I look forward to doing business with AutoNation, as well as Gray, again.

Mikey was awesome! Wouldn’t go to anyone else

Very pelite and helpful. Went in the wrong day and they still manage to do an oil change for me. Great service!

We just purchased our 6th Jeep from this dealership with again, a great experience. Our salesman was Aaron Mitchel, he respected our time and did a great job getting us the car we wanted. We also use the service department, appreciate the staff starting with Kevin Ramer and Steve Johnson.

Just bought my 4th vehicle from Roberto. Xavier, Andre and Roberto are the best ever! Got my dream jeep 2022 Willys Wrangler all blacked out. I am in love!

Chen made it really easy to find and buy the Jeep we wanted. He gave us great updates on shipping and made the buying process easy when it came in. We got a 2022 Jeep Grand Cherokee Summit and couldn’t be happier.

Best dealership Ive been too. Everyone was so friendly and effecient. There was no push/ pull sales haggling or " hard sell". Jesus was freindly/prfessional/ knowledgeable and sooo patient. Would definitely go back to but a car here again!

The gentleman who helped me check out at the service counter was very helpful. He even searched out a coupon that gave me 10% off when the coupon I had would not apply.

great bunch of people i worked with Jake he was up front and took care of everything i will be getting my next car from them..

Autonation Jeep West was wonderful to work with. Unlike the other area Jeep dealerships I visited they called me back, answered all questions, and were fine with me ordering a vehicle rather than pressuring me to look at something that was on the lot.

very nice and efficient! Done in a timely manor.

We had the best experience at this dealership. They were very friendly and personable. The finance manager was amazing. We had a little "hiccup" when we went to sign the loan papers and he went above and beyond to make sure we were happy. I would highly recommend them.

Definitely would by a car here again! Chris collins was amazing and very helpful as well as friendly and fast service!

Love this store! Everyone who works here, in both sales and service, is so kind. I had a great experience when I bought my car here in 2019 and keep coming back for the personalized service.

⭐⭐⭐⭐⭐ The BEST customer service and technical service in the state. Mike Doht and his exceptional service team have (after a year) finally resolved my technical issues I have had with my 2021 Jeep Cherokee Trailhawk since I drove it off the lot (at another Autonation dealership). The whole technical crew at Autonationation west delivered superior customer service. It was worth the hour and 1/2 drive down to get my jeep serviced.

These guys are amazing!!!! They managed to do what no one else could do since October!!! Moe and Chen are your guys! Both very nice, helpful and great at keeping you informed!!! Highly recommended!!!!!

very fast service for oil change and to go thru

I had an appointment for an oil change. It took almost 2 hours and the only reason I got it this fast is that I complained to the Service Manager. When I arrived on time I was told it would take about an hour. The Service Manager said it took so long because they performed a QUALITY oil change. Maybe if I had agreed to pay extra for some useless additive it would have taken longer. I would never return to this dealership and I advise others to avoid it.

Hands down the best car dealership experience I've ever had. I had an amazing experience working with the sales team at Auto Nation Jeep in Golden. They listened with sincerity and I drove off in peace knowing I received a great deal on my new Trailhawk. Their service department was extremely helpful and friendly as well. I look forward to giving them my business for years to come! Thanks Auto Nation!

I bought my car on 12/10. I took my car in for repairs on 12/22. I got my car back on 1/29 with a leaking transmission and non-functioning AC. I bought the car for $17,930 and AutoNation bought it back for $15,500 because my car wasn't 'worth' the $17,000 I paid . They relisted the car for $17,999 - funny it's worth that much when they're selling it (VIN 1C4RJFCT9CC246545). They made money on my trade, money on the jeep, money on the warranty repairs, and a nice 2K buying my car back. This has been the most disappointing car buying experience I've ever had. 1. All AutoNation TV ads say trade-in your car and walk out with a check. I traded in a Ram 2500 (with a lien still on the car). After making it through the process of buying the Jeep, $4,000 and change was still owed to me. I was told when I asked for the check that it would be mailed to me after receipt of my title. We have sold cars to other AutoNation dealerships in the past that have liens on them and always walked out with a check same-day. In fact, they wouldn't even let us leave without taking the check even after requesting it be mailed. Had I not ended up purchasing a car from them that same day, I would have been in trouble. 2. AutoNation guarantees you 5 days/250 miles or money back. This is great if your car explodes in the first 5 days. About 10 days after purchasing my jeep, the transmission and AC went out at the same time. Fantastic! I called my salesperson (Roberto) who told me I had a warranty so bring it back in. They would not take the car back and give me my money back at this point. I drove the Jeep back to the dealership where they began diagnosing the problem. The service team initially tried to repair the transmission with a fluid flush and a new filter. This didn't work. Then they were going to repair the transmission, but the warranty company required an independent inspector to verify that the repair was actually warranted. They ended up ordering a used transmission for the Jeep (a week to get here and a few more days to install). I requested a loaner for the time my Jeep was in the shop (over a month). The service person I was working with said that was out of his hands and that I could ask my salesperson. I emailed Roberto who called me and said they didn't have any loaners available to give me. I followed up via email to Roberto two more times over the following weeks and never heard back. I was told the AC compressor had been replaced because it went out. However, it still doesn't work and makes horrendous vibrating noises when you start the car with the AC powered on. I left a VM on Saturday with my service person and will update this when this is resolved. Mike in the service dept. was able to get me back into get this resolved on 2/9. I requested AutoNation buy my car back for $500-$1000 less than I paid because I'd had the car one week out of the 45 days or so that I'd owned it and things were still broken. I initially received an offer of 14K for the Jeep. I had paid $17,930 after my dealer handling fee. I left a VM with the GM and was called back the next day by the sales manager. He ended up offering me $15,500 (take it or leave it). I had listed my car for sale for $17,100 to attempt to recoup some of this cost. Andre saw my listing and said my price was very high for a car that old because it wasn't worth that much. Funny that it was a 'deal' when I purchased the car in December and was worth more than $17,100 at the time. I was told that they will be listing the car at $17,000 again when they go to sell it. I see now it is listed for 17,999! I took the check to get rid of the Jeep. When we got home I found a big puddle of transmission fluid on my garage floor. If this isn't fixed, whoever buys the Jeep is going to end up with a blown transmission again.

I bought my car on 12/10. I took my car in for repairs on 12/22. I got my car back on 1/29 with a leaking transmission and non-functioning AC. I bought the car for $17,930 and AutoNation bought it back for $15,500 because my car wasn't 'worth' the $17,000 I paid . They relisted the car for $17,999 - funny it's worth that much when they're selling it (VIN 1C4RJFCT9CC246545). They made money on my trade, money on the jeep, money on the warranty repairs, and a nice 2K buying my car back. This has been the most disappointing car buying experience I've ever had. 1. All AutoNation TV ads say trade-in your car and walk out with a check. I traded in a Ram 2500 (with a lien still on the car). After making it through the process of buying the Jeep, $4,000 and change was still owed to me. I was told when I asked for the check that it would be mailed to me after receipt of my title. We have sold cars to other AutoNation dealerships in the past that have liens on them and always walked out with a check same-day. In fact, they wouldn't even let us leave without taking the check even after requesting it be mailed. Had I not ended up purchasing a car from them that same day, I would have been in trouble. 2. AutoNation guarantees you 5 days/250 miles or money back. This is great if your car explodes in the first 5 days. About 10 days after purchasing my jeep, the transmission and AC went out at the same time. Fantastic! I called my salesperson (Roberto) who told me I had a warranty so bring it back in. They would not take the car back and give me my money back at this point. I drove the Jeep back to the dealership where they began diagnosing the problem. The service team initially tried to repair the transmission with a fluid flush and a new filter. This didn't work. Then they were going to repair the transmission, but the warranty company required an independent inspector to verify that the repair was actually warranted. They ended up ordering a used transmission for the Jeep (a week to get here and a few more days to install). I requested a loaner for the time my Jeep was in the shop (over a month). The service person I was working with said that was out of his hands and that I could ask my salesperson. I emailed Roberto who called me and said they didn't have any loaners available to give me. I followed up via email to Roberto two more times over the following weeks and never heard back. I was told the AC compressor had been replaced because it went out. However, it still doesn't work and makes horrendous vibrating noises when you start the car with the AC powered on. I left a VM on Saturday with my service person and will update this when this is resolved. Mike in the service dept. was able to get me back into get this resolved on 2/9. I requested AutoNation buy my car back for $500-$1000 less than I paid because I'd had the car one week out of the 45 days or so that I'd owned it and things were still broken. I initially received an offer of 14K for the Jeep. I had paid $17,930 after my dealer handling fee. I left a VM with the GM and was called back the next day by the sales manager. He ended up offering me $15,500 (take it or leave it). I had listed my car for sale for $17,100 to attempt to recoup some of this cost. Andre saw my listing and said my price was very high for a car that old because it wasn't worth that much. Funny that it was a 'deal' when I purchased the car in December and was worth more than $17,100 at the time. I was told that they will be listing the car at $17,000 again when they go to sell it. I see now it is listed for 17,999! I took the check to get rid of the Jeep. When we got home I found a big puddle of transmission fluid on my garage floor. If this isn't fixed, whoever buys the Jeep is going to end up with a blown transmission again.

I have had an extremely disappointing experience with AutoNation Chrysler Jeep West. I purchased a 2012 Jeep Grand Cherokee Overland from them in the middle of December. This jeep was immaculate on both the exterior and interior so I felt the slightly higher than average cost for the Jeep (per KBB) was justified. 1. All AutoNation TV ads say trade-in your car and walk out with a check. I traded in a Ram 2500 (with a lien still on the car). After making it through the process of buying the Jeep, $4,000 and change was still owed to me. I was told when I asked for the check that it would be mailed to me after receipt of my title. We have sold cars to other AutoNation dealerships in the past that have liens on them and always walked out with a check same-day. In fact, they wouldn't even let us leave without taking the check even after requesting it be mailed. Had I not ended up purchasing a car from them that same day, I would have been in trouble. 2. AutoNation guarantees you 5 days/250 miles or money back. This is great if your car explodes in the first 5 days. About 10 days after purchasing my jeep, the transmission and AC went out at the same time. Fantastic! I called my salesperson (Roberto) who told me I had a warranty so bring it back in. They would not take the car back and give me my money back at this point. I drove the Jeep back to the dealership where they began diagnosing the problem. The service team initially tried to repair the transmission with a fluid flush and a new filter. This didn't work. Then they were going to repair the transmission, but the warranty company required an independent inspector to verify that the repair was actually warranted. They ended up ordering a used transmission for the Jeep (a week to get here and a few more days to install). I requested a loaner for the time my Jeep was in the shop (over a month). The service person I was working with said that was out of his hands and that I could ask my salesperson. I emailed Roberto who called me and said they didn't have any loaners available to give me. I followed up via email to Roberto two more times over the following weeks and never heard back. I was told the AC compressor had been replaced because it went out. However, it still doesn't work and makes horrendous vibrating noises when you start the car with the AC powered on. I left a VM on Saturday with my service person and will update this when this is resolved. I took my car in for repairs on 12/22. I got my car back on 1/29. This has been the most disappointing car buying experience I've ever had.

So Ryan Kelly was wonderful. And the process was really quick. I had a bad experience with Vroom, so having a good experience with AutoNation is a breath of fresh air.

I don't know if they just don't like black woman but the is the worst company ever...Very Racist

Absolutely amazing sales and service department.

Very impressed with sales staff, quality and selection of vehicles. General Manager engaged with customers. Easy process to purchase vehicle! Will definitely go back when I need another vehicle.

Marek was friendly and sincere. Quick to help. I will visit again and again for that.

An incredible experience of purchasing a New/Used vehicle. A great negotiated price, shipment and delivery of our "NEW" Jeep Rubicon. They have not let us down!

I’ve always had excellent service from this dealership. Recently took in my 2020 Cherokee for oil service and asked if they could get me out by a certain time due to another appointment. They finished well ahead of my requested time. The staff is professional, knowledgeable and caring.

https://goo.gl/maps/7sjR9Z8deEwKFpQa7

I've purchased my last two Jeeps from this establishment and drive 20 miles each way to have maintenance done. The service department is always great and timely. No complaints!

I go here for oil changes. for a year now I've had no complaints except this last time they tried to take advantage of me. they said I need my rotors in the rear replaced and it will cost $525. I went and got a second opinion and they said my rotors were completely fine and don't need replacing unless they're damaged, they don't just wear out....I'm really disappointed at this deceit and disrespect. I don't trust them anymore

My husband and I are 60 years old and this was the easiest and best car buying experience of our lives. Ryan the salesman was so friendly and courteous and Moe the finance manager was incredible…. Giving us an awesome deal on our 2021 Jeep Gladiator. If looking for a Jeep Auto Nation in Golden is the place to go…. Even if you have to drive a little, go see Ryan and ask for Moe to do your financing.

stop lying/misleading to service customers.

Ideal location for western slope mountain communities business to come down to the big city and have great selection and service. Friendly staff that showed extreme patience and took extra time to explain every step of the new car buying process. All the departments I dealt with from sales, service, finance and all support staff exceeded all my expectations. Knowledgeable dealership that made getting the exact car you want easy. All star staff members: Chris in sales is tireless in getting you the vehicle you want. Xavier in finance clearly explains all your options. Micah and Dave in the service parts area have all the answers. Darcy seems to handle all the logistics with ease.

Good service, helpful and friendly. Only con is that buying used feels like they don't make you a priority. Business is still business and making someone that is buying a vehicle, weather new or not, that they are important and all of their concerns and needs are valid is important. That being said I would still do business with them

Once again, AutoNation Chrysler Jeep in Golden has come through!. I called and made an appointment for an oil change, with an appointment request. I had an appointment that Friday (my request), and was in-and-out in under two hours. Kevin, Steve, and the entire team there are great. Great service and great value!

Attentive! Service is on top of their game.

Thank goodness for the incredible folks at AutoNation Chrysler Jeep West in Golden, CO! We drove over an hour from our cabin to get parts we unexpectedly needed for our Jeep, that only they had anywhere near us, planning to put it on ourselves - they have gone above and beyond, making this super stressful day a bit lighter for us! Getting us fixed up in the shop as we speak. Didn’t plan for this on our trip (we’re on vacation, from Texas) but they’ve helped us relax a little more being so wonderful to us! Thank you guys!

Josh the manager was pleasant to work with and made every accommodation to make sure we had the Jeep of our dreams

Jake was awesome. Had a really easy experience. And he knows his Jeep Wranglers!

Quick service, knowledgeable service techs

Great salesman Jake. Very helpful and courteous as was anyone else who assisted us.

Marek is amazing. AutoNation Jeep West service department is extremely busy, but Marek always gets my Jeep in for service and takes the time to answer questions. He is kind, friendly, informative and goes to great lengths to get everything done as fast as possible. I feel like his highest priority although he has many clients each day.

Three years ago, my husband and I had a disappointing & extremely negative experience leasing a Jeep Cherokee at AutoNation Jeep in Golden, CO. When our lease was up, we decided to give them a second chance. As a condition, I requested not to work with the same salesman as last time, and instead requested a female. We are so glad we did because Chris Collins was wonderful. She is kind, honest, understanding, communicative & prompt in response time, has great attention to detail and supportive throughout. A dramatic difference compared to our previous experience and that cannot be overstated. It was such a positive to work with a female car salesperson for the first time ever, I would highly recommend her to anyone looking for a positive experience at a car dealership. I wish there were more people like Chris working at car dealerships across the country. She is truly a gift and a delight in this, unfortunately, male dominated industry.

Bought a 2006 Cherokee, overall a pretty good deal. After driving it foe a few days I discovered the RPMs fluctuate on start and then fails to start 25% of the time. The windshield wipers only work on high, and often fail to keep working, or work intermittently. Lastly, the rear driver tire pressure sensor frequently tells me that I have no air in the tire. I reached out a few times in the last 8-8-9 days and haven?t heard back. I understand it?s used but, the first two issues should have been found during inspection at the dealer (and fixed). The last one, probably not. Waiting to get an answer as to how the dealer will make it right. This survey is asking whether I?d recommend this dealer; honestly not sure at the moment. Probably for a new vehicle.

I took my 2016 Jeep Cherokee in for new tires after having a flat in one of the original equipment tires. The service advisor, Paul, noticed weather cracks in the edges of the tire & recommended new ones. I went with his recommendation and am very pleased with the result. The installation took longer than expected but was finished in a reasonable time.

I do recommend this place if u have any cars

Overall great staff. Always treats customers with respect and takes time to answer questions.

My husband and I highly recommend AutoNation Chrysler Jeep West in Golden, Colorado. We recently leased a Jeep Wrangler and received outstanding customer service. Steven Kern, General Manager; Aaron Mitchell, Sales Associate; and Marco Valles, Customer Financial Service Manager were professional, courteous, knowledgeable, patient and friendly. We had a perfect leasing experience and will return to AutoNation Chrysler Jeep West for our future Jeep needs. Thank you for such an outstanding AutoNation dealership!

Love the guys at the Denver West location. They always service my vehicle with a smile. Always helpful explaining the details of their work. Another satisfied customer!

Excellent service. They clearly commuicate. and do their best to meet our needs.

Price more than advertised.. however, process flawless. Everyone was very professional, helpful and very nice. All future purchases were lol be here. We will not shop anywhere else!

oil change was done promptly, staff also rotated tires and repaired a slow leak

Kevin Raimer was beyond excellent a forever trusted friend

After a bad sales experience at another auto nation I brought my new Jeep here for service and wow! Great customer service even during COVID and kept me up to date on what was going on with my service! They are really great about sticking to the time frame they give you! Haven’t bought a car from there but definitely will when it’s time!

Kevin kept me informed every step of the way! Got my car fixed up in no time!!

Even though we got there 10 minutes before closing - we were treated with kindness and respect and did not feel pressured or rushed. We were given ample time to test drive and to make our decision. Everyone we came in contact with provided excellent customer service.

Timely and thorough completion of oil change, tire rotation and vehicle inspection.

Roberto was absolutely amazing!! He helped me buy my new 2021 Jeep Renegade & he helped my son buy his 1st car. He got a 2019 Jeep Cherokee. Seriously amazing people that work here. I will always go back there.

Great place to purchase a new or used vehicle. Great sales staff, and great selection of cars, trucks and Jeep’s to choose from👍

What a surprisingly awesome experience. I have purchased many cars and trucks, including several BMWs, and never was a process so fast, smooth and fairly priced. The Jeep Salesperson was the best we have ever had (Chen) - listened to my situation, provided exactly what we asked for including options, didn’t try to sell us on anything we didn’t ask for. The when we went to the finance guy (Canin), he was awesome as well - fast, friendly, provided his service packages advantages, but didn’t push unnecessarily. Will continue to do business with these top notch folks.

As usual great care, personal recognition, and above and beyond service! Thank you!

My salesman Ryan was very responsive and ran numbers on a number of Gladiator and Wrangler builds even before I stepped foot in the building. After I arrived I took a number of vehicles for test drives to get a feel for the different drivetrains. Once I picked a vehicle on the lot, we worked on the price and I am extremely happy with my beautiful Hydro Blue Pearl JLU Rubicon Diesel! After the sale, the parts department has been extremely unresponsive thus far even though I am interested in a lift and winch plate. Sales and financing were great, but the rest leaves a lot to be desired.

Very easy buying process. No pressure. Very competent salesman.

My buying experience was exceptional! The entire team was very thorough and fulfilled my needs! I will definitely be back!

I have purchased two Jeep?s from this dealership. They have a great selection and everyone is really nice. Both times I had a positive experience. Q is the best car sales person I?ve ever worked with! My Mom has also bought a car from him. I highly recommend this dealership and Q!

I am over the moon with my jeep! The service we received at AutoNation Chrysler Jeep West is beyond words. Working with Kuimars was honestly the BEST experience I have ever had buying a car. He told us “My job won’t end when you leave the store.” and he meant it! Thank you Kui for getting me my ultimate dream car (jeep)!!!

I am over the moon with my jeep! The service we received at AutoNation Chrysler Jeep West is beyond words. Working with Kuimars was honestly the BEST experience I have ever had buying a car. He told us “My job won’t end when you leave the store.” and he meant it! Thank you Kui for getting me my ultimate dream car (jeep)!!!

I liked my sales guy David. He reached out to me by phone as I was perusing online inventory in a very positive and helpful manner.

As always the guys at Jeep West Service are the best. Always taking great care of all our service needs!

For years Matt and Kevin have taken great care of our Jeep’s! They always are prompt and polite and go above and beyond what we expect.

Mike is great! He always is accommodating and explains everything clearly and thoroughly. There's a reason I've now purchased and serviced 4 vehicles here.

Had a very streamlined pleasant experience at AutoNation Jeep Chrysler West. Jake McDonald was very helpful and made the process go quickly. Thanks for everything! Bonnie E Lakewood

CJW's Service Department is Very Efficient and Helpful. We have Taken our 2008 Jeep Sahara for over 7 years and every time they exceed my expectations.

Autonation West in Golden has such a wonderful and thoughtful team. Danny, Scott and Steve were so incredibly helpful when my wrangler needed to be repaired. They set me up with a rental and had the repair handled in less than 24 hours. Amazing service and people! Thank you!

Autonation West in Golden has such a wonderful and thoughtful team. Danny, Scott and Steve were so incredibly helpful when my wrangler needed to be repaired. They set me up with a rental and had the repair handled in less than 24 hours. Amazing service and people! Thank you!

As usual Matt and his service team did a wonderful job

After 2 weeks of research I wish I would have just walked in to this AutoNation and met salesman Roberto. He was informative and patient. I felt no pressure to buy here, I felt they actually wanted to help me. My finances are not the greatest but they were patient and did everything they could until they got me funded. Incredibly busy here just reassured me of their great service and sales.

Ryan was a great salesman! He was very personable and made the process easy!

Paul, in Golden Colorado, in the service department went above and beyond to make sure that that I got maximum help through my warantees so that I had a minimum amount to pay. He was curtious and helpful all the way through my major repairs. My car was fixed and ready quickly. I will recommend Crystler Jeep Auto Nation to anyone who needs great service. Awesome experience!

This is my fourth Jeep from Autonation. Service is quick, professional and personable. Highly recommended

Our family has now purchased 4 Jeeps from AutoNation West. We can't say enough good things about working with Steve and Brandon in Sales and Kevin and Mike in Service. These people have been honest and great to work with during the purchase process and have always gone above and beyond servicing our Jeeps. 5 out of 5 stars everyday !!!

Our family has now purchased 4 Jeeps from AutoNation West. We can't say enough good things about working with Steve and Brandon in Sales, Tyler in Financing, and Kevin and Mike in Service. These people have been honest and great to work with during the purchase process and have always gone above and beyond servicing our Jeeps. 5 out of 5 stars everyday !!!

The process was super painless, Brandon was awesome and had nearly all of the paperwork prepared when I arrived which reduced the time to wrap up the sale. Four star on facilities because the building is a little old, but is really well maintained and super super CLEAN!

Had appointment for oil change/tire rotation. Told it would be 1- 1 1/2 hrs. Waited in ?Lounge? over 2 hrs

Autonation Chrysler Jeep Denver West is by far the best dealership I have ever experienced! Kevin, Danny, and Dave always treat me like family every time I come in for service. I have recommended this dealership for anyone shopping for a vehicle or service!

I visited the repair shop for my Jeep Renegade. Helpful staff!

Prompt, friendly and informative service. Quick pick up once completed.

Great dealership! Paul was wonderful and I highly recommend taking your Jeep here.

My jeep was dead in the water, they fixed me up and because it was a factory recall, it was all free! So awesome, at a time when I really needed it, thank you Paul and Alex, you are the best!

My experience with the W Colfax Autonation was the worst I have ever encountered. To start, there are multiple signs before entering the dealership that masks are required. The biggest thing that stuck out to me was a very loud, old white haired man not wearing a mask the entire time- he was later identified as the manager. It was wildly uncomfortable how wreckless the manager and multiple employees were regarding their lack of respect for the customers coming in the the building. The lobby is a open concept and countless employees were not wearing masks. As a nurse who has worked in the covid ICU for the past year, this was extremely offensive. Aaron the associate who sold me the used 4Runner was polite, patient, and respectful. He was not knowledgeable about the 4Runner which I guess should be expected given it was a Chrysler Jeep dealership but looking at their lot- they had quite the range of cars. When pointing out some of my concerns about the 4Runner, I was told point blank “well you are buying a used car”. I understand I am purchasing a used car but I am still spending 30k at your dealership and I’d like my concerns to be taken with consideration and not be belittled because I am not buying a 80k brand new Jeep off their lot. I essentially bought the car because it’s the car I wanted- I drove off that lot knowing what I knew about the car because I had done my own research. When moving forward with the finance aspect, I had initially wanted to finance through a credit union the I have used for multiple car loans and one that I am well established at. This situation became complex because it was a credit union in Florida. I had already been pre-approved with a great rate, this information had been provided to Aaron prior to my arrival. Aaron began to explain that using an out of state credit union might be tricky and brought a gentleman from financing over. This guy was aggressive, rude, and unhelpful. He began the conversation with- “how is this bank going to pay us?”. The guy who’s job it is to help people finance car is asking the customer. I said well this is your job expertise, aren’t you here to help me through this. He explained rudely the process of using their own personal credit union and pitched how it’d be easier for them as a whole. I showed him the email of my pre-approval with the rate and he said that their local credit union would run a credit check and that I’d “get what I get with whatever rate they provided”. As a female, entering a car dealership by yourself it is already a vulnerable situation and the fear of being taken advantage of is at a record high. This man truly made me consider waking away from this car all together. There was also issues obtaining my car title which was electronic and under the DMV in Florida- nobody knew how to help me through this. I spent a solid hour at the desk googling and figuring out how to navigate this process by myself. The positive to this situation was a different finance specialist who I signed the paperwork with. He took the time to explain my finance and warranty options. He explained the process of refinancing through my credit union of choice further down the road. I am thankful for his help. I do not have his first name but his last name was Valles. Looking back at this entire situation, overall I am happy that I got the 4Runner. If I was to go through this scenario again; I would of walked away from this situation and went to another dealership because I felt so uncomfortable. I would not recommend this autonation location to friends/family. 4runners are common in Colorado and I’m confident I could of found a better fit at a different dealership. The people at this dealership do not care about you.

We have purchased 4 vehicles 4 on ones now from Auto Nation Chrysler Jeep in Golden, Co and have used David Hantman all 4 times and would recommend him to anyone who wants to purchase a vehicle. He has made our buying experience a good one. He goes out of his way to make sure we get into a vehicle that we like, fits in our budget and will work for us for the long haul. He has a great friendly personality. I hope management recognizes him as a great salesman. He has been the only reason we have been back 4 times.

We have been taking our Jeeps to this dealership for a long time. Steve Johnson in the Service Department has been our main contact. He is awesome to work with and we trust him completely . He always provides outstanding service. Thank you!

Great job, the vehicle started fine then completely stopped working. no power at all. reached out to the dealer and they were able to work me in within a day.

We have traded with Chrysler Jeep West since 1992, when it was Emich. We have been with them through several name changes, John Elway, Go, and AutoNation. It is not the name that keeps us coming back nor is it that we get exceptionally good prices and deals on our vehicles. The reason we return is solely due to the fine Service Department. The work is done correctly, in a timely manner, and is stood behind 100%. The technicians are solid and understand that the customer is trusting them with their lives. The Service Advisors consistantly demonstrate they care for you as a person, a family and not just a name on a work order or log. The Service Manager, Kevin Ramer, has created a team with true care for the customer. They make you feel like part of a family! Why would we think of another dealership? Sure I had to buy a big Chevrolet because Chrysler did not make a competitive size vehicle but that has shown me very well, there is no place like AutoNation Chrysler Jeep West!

Professional service from Nick from Sales and sales manager Darcy, answered all our questions. And delivered our new Sahara 4xE in perfect condition with all the upgrades I asked for. Purchase day went without a hitch. Nick has reached out to us since the sale to see if we have any questions. We are really enjoying our 4xE and running around town on electricity only. It is a perfect compliment as a Toad to our motor home, Also to our new Photovoltaic solar on our house. I am looking forward to our $7500 tax credit making this a better deal yet.

Great service. Very clean and comfortable waiting area.

Very efficient and much less time than expected. Marek is always very kind and helpful.

Dustin Kauffman was tons of help and I’m very thankful to have someone so knowledgeable to assist my wife and I when we need work done with the vehicle.

Excellent. The service department kept me updated on the progress of my car repair and made sure the problem was completely repaired before returning the car to me. Me.

Autonation jeep in golden is the only place I let work on my jeep. The customer service is outstanding.

Excellent experience!! I accidentally showed up a week before my scheduled appointment and they were still able to get my car in and repair it that same day! The staff was friendly and knowledgeable

Took Jeep for scheduled maintenance. Staff at front desk was dismissive, even rude. Kind of an ?I?d rather not be here? vibe. Waiting room was jammed with people.

Everything was fine except that it took 2 hours and 15 minutes! I made an appt and was on time. I was there only for a routine oil change and rotation of tires. Kind of annoyed no one talked to me after an hour and half to explain and apologize that it was going to be another 45 minutes!! After 2 hours I had to go ask when it would be done.

My experience servicing my car with Auto Nation Jeep was excellent. I worked with Scott and Kevin through the entire service. They were fast to answer all my questions and suggested I add an additive to my oil due to my mileage and my V8 HEMI engine. Wow! What a huge difference that made. My Grand Cherokee is running like it?s brand new! They made the whole process easy and I left knowing that my vehicle was better than when I drove it in! I would highly recommend working with Auto Nation Service for your vehicle.

Arron was very courteous and timeful The wait time between signing the purchase agreement and going to the finance office to close the contract was not timely it should have been one-half the time

I had my oil changed. Drove up the service people were nice. I came back 2 hours later my car was done. Nice man gave me my receipt and I was out the door.

Overall I had a positive experience at AutoNation Chrysler Jeep West! I finally got into my dream car- a wrangler 😍 Nick M in sales was super helpful and great to work with. Alex- the used car manager, was also very helpful when it came to getting my Jeep situated with some issues and making sure we were taken care of. My Jeep had to go back to the service department pretty quickly after I got it. It was slower and took a lot longer than I would have liked but after all is said and done they did a wonderful job!

Everyone I came across at Jeep West was absolutely fabulous. I was greeted immediately. No pressure sales from Jacob Dunn. He put me it the perfect car. Marco and Xavier in finance were friendly and answered all my questions in a simple manner. It's my 2nd car I have bought from them... it won't be the last.

This was my 6th vehicle from Auto Nation Jeep West. I keep coming back because the sales people are not pushy, are truly there to help you make the right decision and they are very easy to deal with when negotiating the final price, etc. Additionally they have by far the most inventory and selection of vehicles. I?d very much recommend. Thanks!

Steve is always very courteous and friendly. He's always my first call when I have any issues with my Jeep. My windshield wipers were not working because of the last snow storm. I called Steve, he told me to come in and he'd take a look, couldn't guarantee he could fix it the same day based on what was wrong, but said he'd check it out. In less than 5 minutes my wipers were fixed and he also filled up the wiper fluid. Kevin was also there, he always double checks I'm treated well and taken care of. I would never hesitate to recommend these guys to my friends and family.

Josh and Brandon were great. Easy to work with and were genuinely nice guys. This is the second time I've gone straight to Josh for a new Jeep. He came highly recommended from a friend.

The service staff are always helpful. I had my appointment days mixed up and they still got my Jeep in for service. Really easy check out. Won’t go anywhere else.

Let me start by saying we are a Jeep family! Have been coming to this dealership for years. Came in for a routine service with some additional service issues. Matthew our tech went above and beyond to make sure all of our issues were addressed. Absolutely great customer service! Thank you!

Great experience and great people. So glad the buying process is no longer pressured and stressful. Buying a car is actually fun!

I had a minor issue with my used Jeep I had just purchased. The sales manager, Andre, was extremely accommodating and courteous. He took my concerns seriously and facilitated a solution I was very satisfied with.

Worst experience ever! They are so full of it! Nothing but lies and chasing people around at this place. Since I got my car it’s been a living hell

Salesman Jake was polite and patient w/our purchase and w/the help of Andre (sales manager) gave us the exact deal we were looking for. We were in & out quickly w/the exact car I wanted. I am not a fan of the car purchase hassle but they made it quite painless.

Cheng was great to communicate with before we arrived. He had the Jeep ready for us to test drive when we arrived. Friendly and professional. Great experience.

Brian, Moe, and the rest of the Autonation West team were awesome. They were professional and they helped us get a Jeep with everything we needed feature wise after weeks of searching and disappointment. We also got a great deal! I?d definitely buy from them again and refer them to friends and family. Thanks guys

Great service! Kept informed the whole time. Delay parts but this isn?t the dealer more so manufacturing issue. Appreciate the dealer doing there part to get my vehicle back on the road in a timely fashion

Marek, explained the issues with my Jeep and was very patient and accommodating providing me with a loaner auto. Very professional.

Mike in service is great! Got a flat tire and he got me in and got it replaced in about a hour.

Working with Roberto Aguilar was great! He made the process fast and simple.

Oh man how happy am I! I purchased a 2015 Jeep Cherokee from Autonation in Golden, CO. Which of course is Jeep Heaven out here. I saw my dream jeep on Sunday and on Monday I went in looking for it. Turns out they had received it on Saturday and it wasn't fully ready for its new owner. Nick 1 cause I worked with 2 Nicks was super helpful and understanding and willing to let me hang out until I could take it out for a spin. Around noon I was getting hungry so I left to get lunch. Nick 1 called me shortly after and said it was there and ready for me to take it out. I fell in love with the car even more. We got back from the test drive and started the process. This is where Nick 2 came into the picture and he helped us finish the process and make sure the car was ready to go for us. Sadly though I had to leave it behind to get inspected, however Nick 2 pushed the service people and they had it ready for me by Wednesday. I then found a small leak and Taylor the Sales Manager I do believe was available to help me get the leak fixed and reassured me I had made the correct choice on going to Autonation for my new car. They even got me a new battery for one of the Fobs as it was dead. I seriously think these guys are the best and I hope I never have to buy another car, but if I do, I will be coming back to have both Nicks and Taylor help me out. 10/10

Auto Nation West should consider building a new facility.

Service personnel are very friendly and helpful. Jeremy went out of his way to make me feel comfortable. Although, it was my fault to wait for my vehicle Jeremy and the cashier gal really was nice to try to make me feel comfortable. Thank you autonation west. I have bought 2 Chrysler vans from autonation west, a Chrysler Pacifica from autonation south and a new Buick from autonation gmc west.

Excellent! Service by the manager and his team are always the Best. Sometimes it takes awhile to find the problem(s), but they persist and the job gets done! Very knowledgeable, courteous and timely.

Warranty item, Kevin and Mike from the service department always provide exceptional customer service

Chen appeared not to care if I bought or not; had no enthusiasm or relatability; Ryan, who helped when I went in to buy car was completely nice, there to please, responded quickly and knowledgeable

Had bought 5 vehicles there, referred to me as family, then treated me as the crazy uncle. Went halves with them on tire replacement, promised me one for a spare but didn't come through, said they shampooed the seats but didn't, windshield had a chip, they put tape on it so it wouldn't get moisture in and crack, 100 inspection they say they do they missed a few things. Won't go back, only thing they did in a timely manner was get me to the finance department to get my money.

No concerns. Service done well I?m timely manner. A

Good group of folks. Kind and courteous. Highly recommended Auto Nation

Scott was great! He made the process quick and effiecent and is suport friendly.

We needed all new tires for our Jeep Cherokee Latitude 4X4 - tried to go to discount but that didn't have our tires. Extra money for alignment etc....decided to try Jeep. So glad I did!!!! All new tires great price, 4 wheel drive alignment, free tire rotations, 3 year warranty, also got our oil change while we were there. Great service we will go back to dealership for all our jeep needs including Gladiator!!! Jeep Autonation in Golden!!!! Danny is one of the best service guys!!!!

Ryan Medise was fantastic, will go to him next car purchase

Rosendo and Mike were great! We went on a test drive and the entire process was smooth.

I had a great experience with Jesus he treated me great and everyone worked together to help me get into a vehicle. I am so happy with my brand new jeep renegade.

Scott, service tech was absolutely wonderful!! Always professional, honest, and greets you with a friendly smile. He is the reason you have earned my business. Kudos to Scott and team!!! Keep up the good work!

I bought my car in December. A month later my engine light came on. I took it into servicing and they told me they had fix it and it was just the O2 sensor. The next day the light came back on. I tried calling servicing for a week and a half they would put me on hold for long periods of time. I finally got my car in and they said that this time it was the catalytic converter. They gave me a price of $2,600 to fix it because my warranty wouldn?t cover. I was a first time car buyer and the dealership did everything they can to sell me that car and now I know why. I would never recommend anyone to buy a car from this dealership. The company doesn?t care about it their customers, they only care about making sales.

AutoNation gave me quick, reliable service on my battery warranty! The mechanic was outstanding!

Wonderful as always very friendly and my car was done quickly

Exceptional process from start to finish, Brian Lourcey was extraordinarily knowledge, responsive and friendly; never had a better car acquisition experience.

Efficient, friendly, professional, honest, enjoyable, satisfying, fun, gratifying

Lack of communication was frustrating. I had to make 5 calls to get status of car. Checkout was a quick I?m busy pay the bill no quick summary of work performed. Most likely will not be back for service at this location

I bought a 2011 Jeep Grand Cherokee October 2020. The night we were going to drive off and noticed headlight was out and tail light. The salesman said call tomorrow we will get it fixed. I called and after a week of waiting no call back. So I went online and because of the bad review I got a call to bring it in. I did it was fixed and I scheduled an oil change that came with my warranty. January 2021 took it in hot a call saying I have an oil leak. They have to ask if warranty will cover it. I waited a day and luckily it was or it would of been $2,000. Last week my engine light came on so I took it to a reputable mechanic. It was some oil sensor I can’t recall. As they were fixing it they asked me to look at all this oil under my car and that it had no oil bone dry. I explained Auto Nation Jeep West said they fixed an oil gasket. The mechanic I had said take it back to them. I left and went straight over on Monday. I asked god Andre he said to take it to service. Danny said leave it and I got a call next day saying it is not oil gasket it is now a warped oil pan?! I called other mechanic he said if that was so it should of been caught when they did oil gasket. So now I am waiting for the people who control if a warranty is accepted or not to hopefully cover this. I have literally only had this Jeep less than 6 months and this will be second major repair but 3rd in all. I thought that buying a certified used car meant it was not a Leninist I was wrong. I work very hard for my money I am a single woman and I just wanted a safe reliable car. I thought this dealership was trustworthy and honest but right now it isn’t feeling like it. I feel like a number or another review they have to move along. Do not buy a used car from them. Even with a warranty you are at their mercy for them to accept it. Then who knows there might be another repair needed after.

Service advisor Matt made sure the maintenance performed was completed accurately as well as on time. I appreciated being able to wait in the clean customer lounge.

Love this place,Service and sales do amazing job best dealer around

I and out quickly and friendly sales people

My wife and I were undecided on what type of vehicle we were hoping to buy for our next car. When arriving at Autonation Jeep West, we met our new friend Roberto Aguilar. Roberto never pressured us, answered all our questions, and worked on our behalf to get us a great deal on the perfect Grand Cherokee Trailhawk. The whole process was a great experience, and we would recommend Roberto and Autonation to anyone. We also would like to thank Marco Valles for helping us finalize the deal and sign all our paperwork. We appreciate your hospitality and speedy closer.

good price,gave a good price on my trade in and was friendly, straight forward!

Really good dealership, helpful people and professional.

Quality of repairs remains to be seen ... just serviced yesterday... but I have confidence

Autonation Chrysler Jeep West was a fantastic company to deal with! Friendly and knowledgeable staff, no pressured sales and a great inventory. I can't say enough great things about Brandon Gibson and Josh Larsen. I love my new Jeep Wrangler. Thanks, Fellas!

I purchased the vehicle from the dealer in December which had small damage on the latch for the hatchback. I was informed it was a "we-owe-you" service. In February after no contact, I reach out to the salesman who informed me he had contacted service, and the part would be ordered and delivered and I had an appointment 2 weeks out which would take most of the day to complete. I drop the vehicle off in the AM, and service had no clue what I was there for, the paperwork said hood. An hour later I get a call that the parts necessary, although I was told were ordered were in fact not, and they couldn't do anything. Not only was there a breakdown of communication here, I was informed at this point that in fact it wasn't intended to be an all-day fix, because it was only an exploratory service visit (wait, what?!). Now, that's a long-winded complaint. The service personal I interacted with were nothing short of apologetic and professional. Kudos to them for handling an awkward situation well.

I can't say enough good things about this dealership. We got introduced to Marek Kozlowski as our service manager several years ago and since that time Marek and the service team have far surpassed the experience we have received from any dealership in my 50 years of car ownership. Outstanding people!

My wife and I had a fantastic experience at Autonation West! Our sales rep Chris Collins and loan officer Ali Keyani were top notch! Chris was very friendly, VERY knowledgeable, and took the time to explain and help guide us into what made sense for us and our budget. Never did she try to upsell us into anything. Ali then worked with our budget and tailored an extended service plan to stay within our budget while still getting us coverage that was important. We found the perfect Jeep and we're super happy with it. I can't recommend them enough! Thank you so much Chris and Ali for making buying a new vehicle a possible as possible!

Jeb always does a great job in finding out my needs and working to satisfy. He is the primary reason for my return business for years.

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only positive interaction I had since driving off the lot. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only reason this interaction is getting 2 stars instead of 1. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only reason this interaction is getting 2 stars instead of 1. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

I had a great experience with this dealership. The staff was very friendly and really worked with me throughout the entire process. This was my first time buying a car and I was made to feel very comfortable and was given a lot of valuable information. I wasn't planning on buying a car when I went in, I was just mainly looking. However, I ended up buying the car I wanted because the price was right!!! Overall, I had a great experience from beginning to end and the staff checks in on you, even after the purchase to make sure everything is good and to answer any remaining questions.

Very good service. Fast in and out!

Once again the team at AutoNation's Service Department overdelivered. My wife's Grand Cherokee was stuck in 4WD Low so the AutoNation team had me bring it in that same day. I was in and out in less than 30 minutes. Found out my wife spilled diet coke down the switch mechanism between the seats. The AutoNation team had it diagnosed and replaced the part and I was on my way in less than 30 minutes. Thank you AutoNation - you guys are the best in the business.

Quick, communicative and efficient. Kept me informed of costs and returned my car in top form.

Great sales team, Steve was fantastic. Also completed repairs to my other vehicle and overall just an easy and efficient process. Will come back again!

In and out and thorough! Thanks!

AUTONATION WEST is the worst. They did me wrong, still waiting to hear how they will correct their awful service department. WARNING!! They lie lie lie. Steven Johnson in the service department VERY unreliable. Been coming here for a couple years, never completely 100% convinced they did what they said they did. And this last time, I was totally let down. Quoting me $7,000+ for rebuilt transmission and after NINE days of virtually no communication on transmission work, I call in on another line to find out the work had not begun! Really? 7k? No transmissions to be found? Advanced Transmission to the rescue!! 💗. They towed my Wrangler around 2 pm on Thursday to their shop and I picked my Jeep up the NEXT day at 6 pm!!! Autonation cost me over $1,000 in car rental expenses. PLEASE ladies, do your research. Don’t let this happen to you.

Nick in sales was great Jeep was delivered in great condition

The price was fair But the way the vehicle was delivered was extremely poor

Made a bit of a mess with my oil change but might it right after I brought it back. Still no car wash though. It’s enough to go elsewhere.

I shopped online, found the car I wanted and called the dealership, Taylor Doty got everything all set up, I went in the next day and did the paperwork. It was very easy. Everyone was very helpful and friendly. There was hail damage on the car I wanted and I was going to have it repaired but when I got there, they had already done the PDR. That was a nice surprise.

Service department is great, very trustworthy and only do what is necessary. Steven Johnson, service advisor, is the best!

Thanks to Kevin at service department always prompt attention and excellent customer service

I purchased a 2021 Trailhawk Jeep Cherokee on Nov. 10, 2021 from Jeep Autonation in Littleton, CO and as soon as I drove it off the lot , the radio/uconnect had issues. This dealership refused to address the issues saying it was a software problem and I would just have to wait till the 1st quarter of 2021 to have an update . They said they were not to replace the radio! After 3 months I finally found an Autonation that identified the problem and will be fixing it. Kudos to Mike Doht, assistant service manager, (he should be manager) who excels in customer service and figured out the issue. The radio needs to be replaced because it was faulty and has internal issues!!!! I appreciate this dealerships honesty and integrity.

I had the best experience! This is my first time buying at a dealer which can be sort of intimidating. Jake Dunn and Ryan Medise both were exceptional. They took the time to answer my questions, and I never felt pressured. Marco Valles was also extremely helpful and explained everything in the financial department. I will definitely be recommending them to friends, family, coworkers, etc. As well as using them in the future!

The customer service! I have been coming for years and will continue to. They have become a family tradition!

I was able to take my time in buying my car. No pressure from my sales rep and after looking at many of the same model, I found exactly what I wanted for a very good price. In the future, I will buy all of my cars from Auto Nation.

Great customer service, friendly staff, quick response time, amazing selection of vehicles. They fulfilled my request for the vehicle I was in the market for very quickly. The process was very hassle free. Thank you to the sales and especially the finance team for your diligence on attaining my dream vehicle. Shout out to Roberto and Mo. They went above and beyond to ensure my experience was seamless and smooth. I highly recommend this dealership!!

Service performed as told by the Service Rep. Wait time and work done as expected.

Always great personalized service! Easy to make appointments with frequent appointment reminders.

I was new to the car buying experience and I was referred to Dave Hantman. He walked me through all my options and always kept an eye out for what I was looking for. He found the perfect used and new models for me which really made my decision easy. Would recommend!

I had the best experience! This is my first time buying at a dealer which can be sort of intimidating. Jake Dunn and Ryan Medise both were exceptional. They took the time to answer my questions, and I never felt pressured. Marco Valles was also extremely helpful and explained everything in the financial department. I will definitely be recommending them to friends, family, coworkers, etc. As well as using them in the future!

Was not happy with my last visit. Having battery problems and was basically told that because I don't drive the car much the battery will go down to 10%. I don't buy that one. Will have to go somewhere else.

I absolutely love this dealership! From the sales department to the parts and service, you cannot go wrong. Every time I work with Craig in parts and service, it’s the best experience. Things are fast and efficient with oil changes and tire rotations. Best customer service! Also, Chen in sales is the guy you want to go to for a new car! He’s the best ! Don’t go anywhere else!

Nick was great. He found exactly what I wanted and kept the entire process casual and easy.

I love these guys. I bought 3 Jeep?s and my daughter bought her first car herself here too. Service is the greatest. They are the best and I feel l get treated so well and trust their opinions. Craig in service is great and so is Kevin, mike. Heck all the team. Jeb in sales is honest and feels like a friend instantly.

Second car from AN this year! They are pleasure to work w and Jeb did a great job! You’ll see me back again

For anyone out there that have a need to get their vehicle serviced, I recommend you get in touch with the Service Department@ AutoNation Chrysler Jeep West. The personnel employed there are exceptional in providing you with the know how to resolve any issues that may come your way. They have kept me coming back to them for over 20 Years.

They did everything they could to help me purchase a vehicle! It was a bumpy ride for me being a first time buyer but they explained everything to me and I went home with my dream car! Especially Jeb :) he rocked !

I’ve purchased/leased many new vehicles over the years and nothing compares to the superior and unmatched service that Aaron Mitchell and Steve Kern provided to my husband and I on our most recent purchase of a 2021 Jeep Grand Cherokee. It was a swift and accurate interaction filled with respect for my husband and I and true unwavering gratitude for us bringing our business to their team. There is NO ONE else and no where else I would rather spend my time or money with on a purchase like this. THANK YOU JEEP TEAM WEST!!

This is the place to go for service! The entire team in the service department is friendly, knowledgable, and helpful. My Jeep required extensive repair, and assistant manager Danny Ocampo went out of his way to keep me in the loop throughout the entire process. The work was done on-time and with exellence, and my Jeep has never run better. I can't recommend highly enough!

Never had so many problems with a car! Never again

Chris was amazing, she always listens to my needs and finds the best options for me. Will always recommend her!

We’ve bought 3 vehicles from them and we’ve been very pleased with their service. No BS from these folks. Highly recommend them!

Salesmen was great and friendly. Buying process not as transparent as they make it seem. Overall was a good negotiation.

Went to trade a very expensive jeep for standard jeep. Sales manager and used car appraiser were a total waste of time and left me just sitting in the lobby for 30 minutes until I got up and asked what's the deal. They were more interested in trying to steal the vehicle back and didn't even add for any options including the One Touch top which jeep charges 4K for! Will go to another jeep dealership that has time for my business and is seriously giving a fair trade. If your looking for a Jeep I warn you don't waste your time at this Golden dealership! I have twice and they have walked me twice!

Went to trade a very expensive jeep for standard jeep. Sales manager and used car appraiser were a total waste of time and left me just sitting in the lobby for 30 minutes until I got up and asked what's the deal. They were more interested in trying to steal the vehicle back and didn't even add for any options including the One Touch top which jeep charges 4K for! Will go to another jeep dealership that has time for my business and is seriously giving a fair trade. If your looking for a Jeep I warn you don't waste your time at this Golden dealership! I have twice and they have walked me twice!

We were lucky that we were able to work with Rosendo Huerta. He was professional, communicated very well and was a pleasure to talk to and work with.

Outstanding performance by the service department at this dealership! The jeep developed a significant "shimmy" in the front end. The onset was not gradual, it was abrupt and appeared just directly after picking it up after service. I turned around and took it back for them to look at. The cause was not obvious. They jumped on it and stayed on it, checking all aspects that could possibly be related to the cause until it was corrected. I could not be more pleased with this dealership and the service rep. (Steve)

The service department is very helpful and knowledgeable.

Purchasing a vehicle has never been easier. Mike was very knowledgeable, he found what we were looking for. Our comfort while waiting for the process to finish was looked after. Nothing but honesty all the way around in the way we were dealt with.

Jake McDonald was awesome. I highly recommend using Jake when looking for a vehicle! He was very knowledgeable and got us in and out quickly with a pain free process.

Excellent service in a timely manner.

I was disappointed that the service manager would not give me any idea of the timeframe involved to do the diagnostic testing on my Jeep Cherokee. When they finally did tell me that the timeframe oils be an additional 6 hours I at least was able prepare for it. Setting appropriate expectations is key to optimizing customer satisfaction.

I could not believe your employee was not wearing a mask. I think she was a receptionist at the front door entrance. I told another employee and he said as long as people are 6 feet apart it should be fine. He did say if it made me feel better he would ask her to put mask on she did. I just finished my chemo last month and I would not have gone in for oil change had I known Auto Nation was not following covid guide lines. There was other employees behind her were wearing masks but were not no 6 feet apart.

I was told you were going to rotate my tires, and the receipt says they did. But my rear passenger tire was lower than the others by 3-5 pounds, and when I get my car back, it is still the rear passenger tire showing low 3-5 pounds. So I think you didn’t rotate my tires. Because I inflated the tire today, and it is still that tire.

Once again, the servicing of my Grand Jeep Cherokee was top notch. I made an appointment and was greeted with a smile by someone interested in making sure my concerns were addressed. I was informed of the approximate cost and was told it would be completed as quickly as possible. And it was. Steve Johnson is an excellent service advisor - a real asset to the company. I cannot recommend them enough. AutoNation Jeep in Golden, Colorado should be everyone?s only stop for buying and servicing their jeep.

I made an appointment for 7:45am. I was told a tech would call me in advance to give me an estimated time for the visit; no one called. I asked the tech upon arrival how long it would take (since I was waiting for the service to be completed); the tech said he couldn't really say since there were 35 cars scheduled for service that morning; he indicated that it would be most likely 2 hours. After 2 hrs 20 mn a tech called me to tell me that they had diagnosed the issue with my headlight, but that they would have to special order the part needed to repair it, at a cost of $1300. I replied that I would need to consider this and let them know if we wanted to go ahead with the repair. He said it would take him about 45-50 mn to get the car "back together". After waiting another 75 mn, I finally went to the customer service window and inquired about my car. She had not been sent the billing, but called to see what was going on. Evidently, the tech had finished with my car, but not sent the paperwork to the customer service desk for payment. URGH! The only good news about the visit was that the customer service rep only charged me half of the $198 standard diagnostic fee since I had waited so long. It is beyond my comprehension that a dealership can not make a customer appointment, knowing that the customer has to wait for the car onsite, and not have a better estimate on the time required. Obviously, many cars were worked on before they even got to my car. Why schedule 35 cars for morning appointments if you cannot service them in a timely manner. I would not go back to this dealership again.

I want to thank Craig for not only taking excellent care of my Jeep and being thorough in my recent service visit but also for his excellent customer service. This is the second Jeep I've purchased from AutoNation and in the past, I have not had the type of customer service I expected. After notifying the General Manager he told me to contact him directly if that ever happened again. That renewed my faith in their dedication to taking care of my needs. Now after bringing my new Jeep in for service and my experience with Craig I am now completely confident in the service department at AutoNation. I am truly grateful!

Everyone that I spoke with at this dealership was extremely knowledgeable. I will always bring my car back to this location for service. Clean, friendly, fast.

Check in and check out were both quick and easy. The routine service was quickly performed, and the care returned to us within an hour.

Have been servicing our vehicles for years. Purchased 3 vehicles from them. Always recommend them for vehicle purchases to friends looking for a new car.

Service Manager Mike Doht scheduled my appointment within the short time frame I had due to upcoming travel. Went in for an oil change and tire rotation, and service was cordial, quick and well-done.

This is the best service center. I've been coming here for 25 years because I'm always treated fairly. They take the time to explain any work that may need to be done. Keep it up.

We purchased a used Lexus from this dealer online from 1300 miles away. Chen Liang (sales) was super professional and answered ALL our questions. We flew to Denver, the dealer paid for our Uber ride and we started the purchase process after completing a test drive. We went back into the building for paperwork and were not comfortable with so many staff unmasked in an enclosed area. We moved outside to a table in the sunshine, signed paperwork, and completed the transaction there. Our time at AutoNation was approximately 90 minutes and we were on the road by 2 PM. No haggling. Great price for us.

Great service! They had me in and out quickly and my vehicle is running smooth!

Excellent experience with Joan and sales person Ryan.

This company runs as smooth as a group of friends! They welcome you in, theyre trusting of your word (after initial proof), and they back eachother up (if your personal rep is on day-off). I absolutely love going in for maintanence and since I have small children, they usually expidite my service to get us on our way before they start getting loud. Dnt worry tho, because Ive put in my share of waiting time when I dont have my kids with me.;)

No wait to check in, reviewed my service needs and made changes based on the long road trip I’m taking next week. Said 2 hours, was ready in one hour. Awesome, professional, nicest guys ever.

Dealership is sorely in need of upgrading its offices, waiting room and interior overall; very dated and shabby.

My mom went into this place in 2018 and put down 15,000 dollars in cash to purchase a vehicle. she bought the longest extended warranty as possible and now that we actually need the warranty they are advising they don't have a copy on file and if we dont have a copy of our warranty papers then that's 2800 dollars down the drain. We bought the warranty for issues like this. I have 3 kids it's Christmas time I don't have 5k laying around to fix this car. Especially when I already paid warranty for this kind of things. The worse part is I brought my car in 3 separate times prior and paid 2k once and smaller amounts the other times. Now come to find out they didn't know I had a warranty the whole time. Well, hopefully I can find the warranty paperwork. I was going to purchase a new car a tax time and it was going to be thru them but now I am absolutely not going to going to go back or refer anyone to Autonation ever they are awful.

I’m absolutely disgusted with the treatment that both of my parents just received from the service department. Andre Perry was the service member and he openly disrespected my mother and my father AND was openly racist. He kept calling my mother Mrs. Rodriguez mocking the fact that her last name was Gallegos and when she corrected him he said “yeah whatever”. My parents lease a 2019 Jeep Cherokee and it had mechanical issues. Per the agreement signed, all service should be free. My dad initially dropped the Jeep off on Monday for an oil change and to get it serviced. They barely got their Jeep back today, it was a hassle to even get a rental, told them to bring the car back another day to get the oil change because they didn’t even do it at first and then proceeded to tell my parents they would need to pay for the rental if they didn’t get the car tonight. This is such an outrage and our legal team will be in contact.

Overall painless, seamless experience. Salesman Jake, did not play games or drag me through the usual dealership BS. Negotiated a great price too. Highly recommend Jake.

N/A Efficient safe minimal interaction due to COVID-19 measures

Honest and helpful. Would definitely recommend this place.

I have been going to this service team for over 20 years. They have always been honest, timely, and supportive of my decisions. They will take the time to explain whats going on, provide various options, and give you time to decide-without pressure or upsell. While I do tend to use Craig or Mike as my setvice advisor more than the others, they are all fantastic. Under their care my last Jeep made it 20.5 years. I look forward to our next 20 with my new one.

Brian Lourcey was great to work with. Very friendly and knowledgeable, helped me find the right vehicle for what i needed.

Absolutely amazing sales and service department. The entire staff is friendly and helpful and experienced.

Craig always takes good care of me here.

Great service and friendly employees