Recent Reviews from AutoNation Chrysler Jeep West

ANOTHER UPDATE: Ryan the used car sales manager still honored the appraisal I got there during this ordeal so I thank Ryan for being a true businessman and a decent human. I would love to change the entire review but I've yet to receive an apology from Steve who thinks gay people have pity party's when we suffer discrimination. I could give this 5 stars!😪 UPDATE: Spoke with Steve yesterday. Not sure why he called. It seems not understanding something gives you the right to discredit it. According to Steve a gay person that suffers discrimination and then voices that they were discriminated against is nothing more than us having a "pity party" Yes! That's literally what he said to me! The only person I pity is him for being so clearly IGNORANT! His attitude towards the situation leads me to believe it's not plain ignorance it's WILLFULLY IGNORANT! UPDATED May 22, 2019: Recieved this email today in response to my email to Steve Kern the GM that I'm assumming is the same GM that claims on here that he wants people to call him and that he wants to resolve the issue. His response is a slap in the face and just because Mr. Kern has never had the pleasure of facing discrimination for being gay doesn't make him an expert on what it is what it looks like and how it feels when it happens. I will follow through on the treatment I received at this dealership from the salesperson an employee that works in service that I actually had to complain several years ago due to his discriminatory behavior. They assured me that time that it would be dealt with. Apparently and obviously it wasn't dealt with if he's still doing it. This is Steve Kerns response this morning. From the General Manager Jeep Chrysler West Hi Daniel, I called and it just rang. I reviewed the information and It looks like we have a difference of opinion on a trade. It happens! You are not obligated to trade for a figure you aren’t happy with and I’m not obligated to give you what you want for a trade value. It isn’t because you’re gay. You have written reviews that express your opinion. You might have been given more consideration if you had purchased the Renegade here. At this point, I wish you the best. There are 15 Jeep stores in the front range. Trying to force me into a decision is a waste of your time and it’s obvious you aren’t happy with us. I hope you’re able to find what you’re looking for elsewhere. Sincerely, Steve Kern UPDATE: I called to speak with this infamous GM that I see keeps responding to negative reviews claiming to want to make things right or have a happy more satisfied customer. Unfortunately the attitude is basically sorry and that's the way it goes at a car dealership. Really?! Seemed shocked that Roberto was the salesperson because according to him Roberto is one of their best! Once again really?! No resolve whatsoever! They just want people reading these to think they care. DON'T BE FOOLED THEY COULDN'T CARE LESS!!! HORRIBLE Jeep dealership! Actually been a Jeep guy my whole life and they simply don't make them the way they used to. Recently my new Jeep had to be repaired after owning it for only 4 months Unacceptable! Then they have an older Jeep I was very interested in because they made them to last back then but the sales person Roberto that they paired me with is either so busy he can't help or answer simple questions or he simply didn't care about selling a really old Jeep without that much profit for himself and the dealership. I called to try and buy it through another salesperson that might be more attentive and was told they sold the Jeep I was interested in. I plan on selling my Jeep that is a POS and will probably NEVER buy Jeep again! It's a shame when an American company can't still give us quality vehicles with helpful friendly service. Do better Auto Nation Jeep Chrysler West Colfax Golden! I drive for Uber and Lyft and work in 2 restaurants. I will be sharing my less than stellar experience as much as possible with my guests and riders. Buh Bye Jeep it's been fun until it wasn't anymore. Next!

Daniele Ciccone May 29, 2019

Leased a new 2018 Hybrid Pacifica in April. Love the vehicle but experience was less than acceptable. We did go in at end of day so I tried to be understanding long day people were ready to leave. However we were rushed through finance so fast we ended up having to ask to go back as all options and info not properly presented. On top of that once we saw car in day light we realized this brand new Pacifica was filthy inside. Looked like pop in cup holder and a layer of dust inside all windows like it had been left windows open for days. Also a small hornet nest in under back hatch. Called and arranged to go back go back over finance and have properly washed. Again at night we ended up sitting for around 3 hours or more. Once we got back on our way realized inside barley touched. Well we were there we were told down the road we would get a free wash and tank of fuel for the three hour wait. I will come back to that. Called and complained after wait still filthy. Use could see where we wrote dirty in dirt on inside sunroof. Arranged to have them pick up and clean. Which this time they did and topped off understanding a future wash and tank. This took a lot of complaining and time to get to this point to have a brand new vehicle that was clean. With in the last few months a recall was called and I took in for service. Texted sales guy to let him know I was ready for that wash and tank of gas. Came in for service appointment which was a pain to make as I kept getting stuck in phone loop and had to ask sales guy to have them call me to make appointment. So yesterday went in for appointment which I was told would be about an hour so far one of the few promises kept. But I stood fort person in line had one service person grumble one minute well two others spoke to each other. Another customer walks in one of the service people gets up to help customer he seemed to know told me we will be right with you big guy. Than a few minutes later someone helped me he seemed confused about me waiting for it so I said they said about an hour right? He states I don’t know about Pacifica’s so I will let the Know your here. I had to say ok where should I wait to be directed to lobby. Never heard back from sales guys about gas and wash until today when he states that was what they did at Delivery which they did but promised another for trouble. So buyers beware!!

David DeMott Jul 26, 2018

The only reason they get 1 star is because FB won't allow me to give them a zero! We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ass. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you f'ing kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

Erica Miller Apr 10, 2018

The only reason they get 1 star is because Yelp won't allow me to give them a zero! You might have read my previous review last March when this dealership told us they could no longer service the vehicle they sold us even though it was still under the manufacturer warranty. Well, things have gotten worse. We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ***. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you [non-permissible content removed] kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

pinksuede27 Apr 10, 2018

To start, I would NOT recommend buying a vehicle from AutoNation Chrysler Jeep West. ¿¿We began shopping for a new Jeep back in the beginning of September. My wife wanted a very specific Jeep that unfortunately, we couldn’t find at any of the dealerships in Texas where we live. ¿¿We finally located one at AutoNation Chrysler Jeep West, so we started the process. Right off the bat we were informed by our salesman, Jeb, that the vehicle had been damaged during a hailstorm in May, but had been completely repaired. Now this put the brakes on for me at first, but it was a very attractive price, so we continued the process and asked for Out The Door pricing. ¿¿Once we received the OTD price, Jeb did let me know that there were still a few dings in the chrome trim around the windows. I asked him to send me a few photos, which he did, and it was noticeable but not terrible. I asked for another $1,000 off, which was immediately shot down. ¿¿ We decided we still wanted the vehicle, so I called to put my deposit down. Before giving my info, I asked Jeb to take one final walk around the vehicle to look for any other damage that might have been missed. He said the only damage was to the trim, which he had sent photos of. ¿¿So we booked our flights and let him know we’ll be there Friday at 7pm to pick up the car. ¿¿ We arrived promptly at 7pm for our appointment with Jeb. After waiting for someone to track him down, he greeted us and said he was working with another customer but gave us the keys and said it was out front and we were welcome to test drive it while we waited for him. ¿¿The exterior of the car was quite dirty but after my first walk around, I quickly discovered some significant damage that was never mentioned to me. There was a broken piece of plastic that was a hole about 4 inches long and 2 inches wide below the windshield wipers, 3 places about an 1inch wide had a terrible paint replacement from hail dings, and there were several paint chips on the doors. ¿¿When I confronted Jeb, he said he must have missed them and this is why the dealership doesn’t like to sell out of state (which seemed like a terrible excuse). Long story short, we finally talked with the sales manager and got another $500 off the vehicle. ¿¿We agreed to purchase and then waited for 2 1/2 hours to speak with their finance person. After another hour, we finally leave the dealership around 11pm and start the drive home to Texas. ¿¿Now comes the next hurdle. Come October when we begin the process of registering the car in Texas, we find that the dealership never sent the title and tax information to the Texas Tax Office. After about 5 voicemails, I finally get ahold of their finance person and she said that their title team would reach out the next morning. I didn’t hear from anyone for a week and half and was leaving a voicemail every other day. After two weeks, and 45 minutes on the phone, I finally got in touch with the right person and they sent the requested documents. ¿¿By this time, I was past the registration period in Texas and had to pay $223.73 in penalties. ¿¿¿¿All in all, I will never purchase a vehicle from this dealership again. That was my experience and I hope it helps in your decision of where to buy your next car.

Garrett Oct 27, 2017

The Sales Associate: Mr. Hund was very patient and knowledgeable and had a wonderful demeanor ? he did an excellent job showing us around the lot, the different options and sales, helped with comparisons and was great explaining the vehicle at time of pick up. Only critiques with Mr. Hund: We had windshield due to be replace on a new 2017 Jeep Grand Cherokee (06/06 purchase date), and from 06/06-06/09 had not received any follow-up calls from Mr. Hund with the date/time that we can pick up the vehicle ? myself and my husband have called several times for an update, his voicemail was always full (both work and cell), the receptionist would tell us that he was in but could not be located and to call back in an hour, then when we would call he would be gone for the day. It took us calling the General Manager, Joshua Larsen to get a response. (3 stars for Mr. Hund) The Store: The 1st impression walking into the dealership felt outdated, it has an old school care sales feel, torn chairs, old desks, and the front desk appeared to be disorganized and cluttered with papers, stickers and office items, very dusty and unclean. Not that every showroom should be top of the line to be productive, it's only the impression that I had at first view?totally different than what would be expected from a Jeep dealership, Jeep takes a lot pride in its product and I would think anyone connected with the bran should as well. Also, no one asked us if we needed water, coffee or offered anything while we were there (from 5:45-10:30pm, drove an hour to shop the Golden store). (1 star for the store) The Finance Manager: Matt seemed great at first ? friendly, calm energy and professional, however, when we began to ask for documents and more details for the protection plans and adjust our options (to make a fully educated purchase), Matt?s energy completely changed. The protection plans are not presented clearly and honestly - numbers are bolded in columns on a spreadsheet, as if all of the items are included in the top "bold price", but the items are actually charged a la carte and priced individually within the loan. Ample time to review the terms is not provided at the time of presentation, as a customer we are not provided with all the documents to make a sound educated decision. The level of service and energy changed when more information about the plans and pricing was requested. It left us very uncomfortable with the remainder of the transaction, as he told us that if we did not take any plans that our interest rate would go up and said comments like "new vehicles have mechanical issues" etc. in order to scare us into purchasing the plans; he said that he would not purchase Chrysler himself. I contacted the credit union directly, the loan office confirmed that our rate was based solely on our credit score and debt, that my credit score was excellent and the rate would remain low. I went to AutoNation to avoid the sales pitches and the feel of being thrown to the wolves or being up sold on products that were unnecessary, and the reviews online seemed average. This was my first ?New? vehicle, and I really wish the memory that came along with the experience would have went better, I was nervous about the entire finance transaction, and could not trust Matt.

Honest Jun 14, 2017

Was not happy with my buying experience and will never go back to this dealer and maybe never another AutoNation. Went to purchase a 2015 Wrangler, however found a 2012 that would suit my needs. The sales person showed me a service record of anything they found wrong and then fixed. That was great, however when we went for a test drive the low tire pressure light was on. I was assured the service department would check this out prior to delivery. I was traveling and had my son take delivery of the car. Low tire pressure light on. Emailed the sales person, however no response. Three weeks later I am returning home so I called. The sales person acted confused and claimed they did not remember me. Then I get an email saying I did not buy an extended warranty, however maybe it is still covered under original warranty. Upon finally seeing my car I realize there are no sensors on the tires. That went totally on deaf ears. Dumb me, I know used cars are sold as is, however I wish I would have been told about the sensors. This was a cash sale. Next issue was trying to get the paper work so I could get it licensed. Temporary is running out so I start calling the used car title clerk. Ten days of calling a leaving messages and no response. I finally explained the issue to the receptionist who after trying to get the used car title clerk to respond found someone who could help. Then it was determined that the title was not being sent to my mailing address. Total frustration. Third issue was after all this, perhaps I should run my CARFAX. They supply them and have them in the vehicle, however mine showed that there is a recall on my vehicle which was issued prior to my purchase. Now I am off to find a reputable dealer to fix the recall and become my service source in the future. I am so soured by this experience, that if I walked into another dealer and this sales person or sales manager were present there, I would turn and head for the door.

daffydowndaisy Feb 26, 2015

If there was a way to give them less than a star, I would. I went here with my boyfriend when he realized his current car was going to cost him too much money in repairs. He still owed money on it, but the KBB value was 1000 over what he had left to pay in trade in value, and 4000 more by private party. This place was very reluctant to even pay off his car loan and was offering him 1500 less than he owed when it was still in perfect condition. He had to haggle for two days for them to even agree to get close to what he owed, and then it was only when we almost left that they agreed to the full amount on the trade-in, and after complaining that they would not make barely any money off of this car. He was very hesitant, because he loved his current car, but decided that he would risk it after being reassured multiple times that he had three days to change his mind. We asked what would happen if his car got sold in those three days, and the saleswoman (Jen) assured us that it would probably be a few days before they were done with the detailing, inspection, and all other procedures needed before it was put on the sales floor and how she had never heard of it happening that a car was sold in the three days someone left it there, but she would still personally make sure that it was delayed a few days. This made him feel better, so he decided to go through with it. One of the cylinders was misfiring on the truck he was buying so we had to wait an extra day to actually go pick it up. When it had been fixed the next day, we went to pick it up and the engine light was no longer on. The passenger side door wouldn't unlock with a key, but they basically refused to fix that. We picked it up with the knowledge that he had three days to change his mind as long as he did not put more than 150 miles on the truck. Jen again reassured us that she would make sure his car would stay in the back until the three days were up. Upon later inspection, after about 60 miles driven, the truck was in terrible shape. There were several leaks in various tubes, and the coolant was disgusting from improper care. It would appear that someone just hosed the bottom of the truck down really well so that it would appear clean for long enough for someone to buy it. The cylinder was also still misfiring despite them claiming it was fixed. Since this was only 24 hours after picking the truck up, we decided to bring the truck back and get his back home. When we showed up, we were told that someone was filling out the paperwork to buy his car at that moment and we would've been too late had we waited another 20 minutes. When confronting the manager, he stated that since the paperwork was signed, it was his car and he could sell it whenever he wanted, which apparently was within 24 hours of the car being brought in. The guy who was going to buy it was also going to pay 6000 more than the dealership gave him as a trade, after they insisted that they barely would make any money off this car. In the 24 hours, there had been enough joyriding test-drivers that they allowed to drive the car to put on over 100 miles. The clutch is now worn down, and the brakes are not working as well. It veers to the right when it had just gotten an alignment. They refused to be held responsible for any of the wear their negligence had caused. In short: DO NOT GO HERE. They will lie to get you to buy a car that is not in as good of shape as they claimed, and will be completely rude to you if you come in with any problems at all.

laurenrawrface Jul 20, 2014

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