Autonation Chrysler in Golden CO sold my son-in-law a defective 2007 Jeep. Within days of purchasing it vehicle went bad. Bad 4 days after purchase and they want him to use the warranty he bought on the vehicle and further pay for additional cost. Made him contact the warranty company when the dealer had not yet even processed the warranty paperwork. Colorado has laws that protect the consumers from these types of deceptive practices. We will take our case to the BBB, Colorado Attorney General, and Auto industry division for further follow up. I would request that someone above the GM reach out to us . As a business your are not above the law and should not be taking advantage of people!!

Excellent customer service prompt and polite

The vehicle purchase process totally painless! Upon delivery a minor issue with the vehicle was immediately handled . Couldn’t ask for more. Stellar people .

I service my 2014 Jeep Grand Cherokee on a regular basis at AutoNation Chrysler Jeep West. Craig and his colleagues have always done a great job for me. Their service is always efficient and thorough, and on the very few occasions when a repair has been necessary, they accurately identify the problem and correct it.

Marek and team were prompt and courteous. Had a recall that was handled efficiently.

We found a car we just loved and Steve the general manager, Jeb our sales manager and Kristin the leasing agent did everything to make our deal work. Ali our finance person was quick and through. Leaving they had given us some extra goodies for the car that was so nice and appreciated. The people and staff were considerate with mask and social distancing as well as possible. We have been going to AUTONATION West since 2012 and will continue to do so. 😊

Kevin Ramer and his team at Autonation Jeep always provides amazing service. We had some electrical issues with the new Jeep when we bought it in 2018 and he diligently worked to get everything fixed under warranty for us including doing battle with Jeep Corporate. His communication is top notch.

Buying a new car and trading in my old car was a quick and painless experience. I was happy with the service and price.

Great experience in the service department. Craig took me right in, got my oil changed and my tires rotated. So happy I've chosen this as my "home" dealership!!

Recall fix done in 36 minutes. Was supposed to take 3 hours. Good job! Very nice people in the Service Department.

I had to update my review for bad reasons and it saddens me because the sales team was great and friendly. I bought my first car here. Never will go there again. They sold me a car with bad struts. Two months later, my car breaks down. Insurance and warranty won’t cover the struts because it was due to wear and tear. Nice to know they care enough to sell messed up cars to a new car buyer. Please don’t waste your time if you’re a first time car buyer.

I always take my Jeep here and have always had a positive experience. On my last visit, I told Matt that I was short on time and hoped he could get my routine maintenance done quickly. He more than delivered and had me in and out in 30 minutes!! This service typically takes one-hour so I was so pleased with how quick they worked!! Kudos to Matt for his stellar service!!

Bumped this up from 3/5 stars because the sales folks (Ryan K and Darcy G) were a pleasure to work with, being straightforward and getting me pricing locked in ahead of me going to site, and the finance manager did follow-up with me on the deposit after I had the chance to forget about it. The finance manager also wasn't annoying trying to shove add-ons down our throats like some others in the past, so that was a positive. Overall the car shopping experience through dealership, especially with FCA, is still at best a 3/5 star experience overall, and here's why: - Advance negotiations on pricing were around 0% - 36 month financing, which we didn't find out until 1.5hrs+ on-site into paperwork I don't actually qualify for through Chrysler Financing. This is because Chrysler Finance requires you to have solid 36 months+ of prior car loan payment history, and I've always paid off early. This is clearly a caveat that could be made obvious to the buyer in advance, it's not like this is the first time the dealership has had to deal with this, but I get it, they want the foot in the door first. - Having to sit around at the dealership for 3 hours when the price has been agreed upon, offer sheet signed, deposit placed just because some forms need "hard signature" is ludicrous, and in 2020 it's time the process gets improved past this nonsense. Some of that might be out of the dealerships' hands, but that's not a free pass on it being so bad.

So I recently bought a car, my first car from a dealership and I feel very uneasy now that everything is done and final. I went in with $5000 down and a trade in (another $2000) so I thought I was ready to buy a car. The car salesman (McDonald) was super nice but not very informative. Before I go on, let me say that I don’t know much about cars and I didn’t know what questions to ask. I also don’t know anything about the finance part. I wanted to leave out the door with a certain amount and well thAt did happen, I ended up feeling really confused. I take the blame in the aspect that I should have asked more questions but I didn’t. I left not knowing how most of the features worked or what features the car came with. I left not knowing much about the car at all. Again, I should have asked more questions but I didn’t know what questions I should be asking. I was so nervous inside because I wasn’t expecting to even leave that day with a car but I have a weird thing about me where I can’t say no. He wasn’t pushy at all, again super nice but all of the Jeep Grand Cherokees he showed me had tiny outdated screens and I honestly thought that was normal and big screens came with newer cars. I got a 2017 btw. I found out after, even as old as a 2014 had bigger nicer screens. I’m a tech girl so that made me feel super bummed. I left not knowing anything about the bank or how I make my payments, maybe they figured, I’d figure it out through the paperwork. I was blinded by how nice everyone was and didn’t notice how little of information I was given. I take a lot of responsibility for that because I should have asked WAY more questions but I feel like after telling them, “this is my first dealership purchase” they should have thrown information at me. My husband does work at Toyota down the street and I mentioned that so maybe they assumed I’d have the same or a lot of car knowledge too. He was the one who overloaded me with questions I didn’t have the answers too. To be honest, I almost took the car back because Toyota was ready to roll the red carpet out for me. In the end I stayed with Jeep because I like the look and they offered new tires for me to stay, which was a plus on their part but mainly because I didn’t want to go through that 6 hour process again. To be honest, I didn’t even think I’d get approved, I was only supposed to be pricing out lol. I was shocked when I did get approved and by then, I felt like I was too deep in. That’s why my husband wasn’t with me, if you were wondering why’d I’d go to buy a car without him. I thought they’d tell me I’d need a co signer and I’d have to come back, things obviously didn’t happen that way. To sum it up, the car is nice, the people were nice but they should really give people more info without them having to specifically ask. I’m a super shy person, I even had my husband do all the talking when I got home.

Auto Nation was so great! Rosendo made the process so easy and got me the BEST deal!!! I recommend him to anyone looking to upgrade their car!! Thanks so much!!!

Worst dealership to get a lease from they will lie about warranties your buying and well as never answer your calls or get anything fixed for you if needin . Very sad and disapointing when spending over 90,000 dollars on vehicles. Thanks jeep west

I brought our 2020 Chrysler Pacifica in for service, I worked with Danny. Some of the service was routine maintenance and some took a lot of diagnosing. Danny called me to keep me informed of the progress, the repairs were done correctly. I was very impressed by his level of professionalism and courtesy. I highly recommend AutoNation Chrysler Jeep West.

Could not have been an easier new car purchase. Steve and Tyler were fantastic!!!

Matt was fantastic! He got me in and the guys got my oil change, brakes, and a tune up done in no time!

We did not appreciate the service writers attitude. Acted rude and was rude explaining the repairs. We will not be returning to this dealership. Thats twice , when buying the vehicle from your dealership and now servicing. We bought the vehicle from another Autonation dealer and also serviced there ungil this recent service.

I visited Jeep West looking for a vehicle that suits my needs. Amazingly I was helped by Roberto who was awesome and very friendly. He listened to my price range and was able to find me and amazing deal! We were in and out! Thank you Roberto for everything!

I recently purchased a vehicle from autonation Chrysler Jeep West and my experience as a customer was horrible. After a long but normal negotiation period of maybe 4-5 days I was finally delivered the car. When I received the car it was not washed or vacuumed out, not even wiped down. (Which obviously means not sanitized) The engine bay was covered in dirt and a complete mess. The vehicle had nearly bald tires and a headlight was out. The drivers side window they had claimed to fix would not close correctly and I could hear wind noise at all times while driving. Brakes were squeaking while in reverse. I also received the vehicle with almost no gas in the tank. I work at a dealership and I never knew this could even fly when delivering a newly purchased vehicle. I ended up using my 5 day money back because I could not believe they would let a vehicle in this condition be sold. Also to note, the hatch lining was broken and falling off completely when I first opened it and the inside mirrors for driver and passenger sides were installed backwards to have the mirrors facing the windshield. Careless is the only word I have for this.

Roberto at Jeep West was great. Great customer serious and got my used car from him.

Easy to schedule on-line, drop off and pick up quick, and friendly staff

Excellent service - sales and service

Daniel was so very personal and very helpful He was able to answer all of my questions and more very good people person

Good service

Excellent service, I highly recommend!

Tyler was great to work with. Knowledgeable without pressure to make a sale. Worked to find the right vehicle for the right fit.

It was the best time of my life! Thank you so much to Autonation and Roberto Aguilar, the sales person, for the patient with me and my family. Happy with my new car.

I was working with Mikey up at AutoNation, he was very accommodating and did everything in his power to make sure that I got the car that I wanted and the deal that I expected. For young man he’s exceptional and his delivery and consideration. It was a great experience, and I will go there again when my lease is up do you have a purchase this car or get a new one.

THANK YOU FOR EXCELLENT SERVICE.

GET WRITTEN, DETAILED ASSESSMENTS FROM A MECHANIC BEFORE YOU BUY! I bought a 2017 Nissan Pathfinder Platinum from this dealership in late May. Our salesperson was great. I really like the vehicle (now) The unsavory part came during the paperwork, to make a long story short we got points lowered on the interest for buying a warranty on the vehicle we would not have purchased otherwise. I was annoyed, but there is no doubt that less then a month after purchase I was extremely relieved to have the warranty we did. My car started making a strange noise. Turned out it needed $2k in engine repairs, had two outstanding recalls and that the manufacturers warranty we were told was in place still had expired in Jan of 2020. I was stunned a car I hadn’t even made a payment on and had 30k in miles needed this scope of work. I drove a 2005 Acura into the ground we traded that never needed that level of repair. Thankfully the warranty we reluctantly purchased covered the work, sans $200 but the service department at Autonation was extremely unhelpful when I reached out. Buy a Jeep from them , but I would not advise to buy a vehicle outside of their umbrella because they don’t really care, they just want to move cars.

We had been to another dealership with a bit of run around. We called and were immediately connected with Mikey. He not only had the vehicle we wanted but had it pulled, detailed and waiting for us in front of the main doors before we even arrived. The entire experience was 1st class! We were treated like we were the only ones there (even though many other deals were on going with the same level of expertise) I have never been treated so well in any buying experience. You must ask for Mikey if you are looking for a vehicle but from what I witnessed every one of their staff was just as impressive.

Service dept was great as always. Danny was my service advisor. Very nice & helpful. Everyone in the shop wearing masks except for the guys to the left of the door to the lounge. All customers wearing masks. Went to pay, and the lady that helped me at the counter - not wearing a mask. There was a plexiglass barrier, but it was still open completely at the bottom.

My husband (who owns a Jeep) and I (who own a Pacifica) have always had mixed experiences at this service department. The customer service rep who checks us in at 10am is always really helpful and professional. And then.... The service rep calls 6 hours later to say he needs to keep the car over the weekend if I want them to evaluate the problem I was having. All they can actually do that Friday At 4:00 is my oil change. It feels like a bait-and-switch. The service they do has always been fine, but the service reps never seem to get to what I need them to get to, and are a bit cranky on the phone.

After a rough day at work I discovered my front passenger tire was flat with a nice piece of metal sticking out of it. As I begin to switch the tire I realize I don’t have the wheel lock key. I called the service department and Matt picked up. He made sure I could get the car to him safely and worked to get my tire fixed. He was a savior that day! I had my car back by mid morning the following day! Anytime you need service done to your Jeep or Chrysler he is your guy! Thanks Matt!

service advisor steve is the best will take care of your needs.

My husband (who owns a Jeep) and I (who own a Pacifica) have always had mixed experiences at this service department. The customer service rep who checks us in at 10am is always really helpful and professional. And then.... The service rep calls 6 hours later to say he needs to keep the car over the weekend if I want them to evaluate the problem I was having. All they can actually do that Friday At 4:00 is my oil change. It feels like a bait-and-switch. The service they do has always been fine, but the service reps never seem to get to what I need them to get to, and are a bit cranky on the phone.

Great experience buying our used Hyundai Santa Fe from Brian and the team. This was our first time buying a car from Autonation and it was a great experience! Great car at a fair price from friendly and inviting people.

Roberto @ Autonation Chrysler Jeep West helped us purchase our pre-owned Forester. He was super freindly, answered all of our questions and never put any pressure on us to purchase. He was great with our kids and we will definetly look to Roberto for our next car.

Came to Jeep West on 7/17/20, The sales associate Roberto Aguilar was super nice, responsible and super realistic person, today because of him I bought my dream car. Thank Jeep West and thank you Roberto Aguilar.

I was looking for a Jeep Cherokee within a specific price range and car payment and Roberto over at AutoNation Chrysler Jeep West did everything he could to make sure that I got what I was looking for. Great Service and made sure that I left satisfied.

Worked with Tyler this week to get me into a new Jeep Compass. After spending about a week with another dealership in the Denver area trying to find the right price, I went on down to AutoNation to see if I might have better luck. Tyler was kind, knowledgable, and got me in and out on the road in about two hours time. Highly recommend!

I had been talking with Steve, the GM, for a couple days about a specific Jeep Grand Cherokee I had found on cars.com. I came in after work this week to look at the Jeep and ended up working with Rosendo. I got to test drive it and of course fell in love. Once I was back Rosendo immediately asked how I liked it and started crunching some numbers for me. He was very helpful and gave me his honest opinion about everything! I didn’t once feel pressured like I have in the past when purchasing a vehicle. I ended up purchasing the Jeep, and worked with Rachel in finance! Even the people I wasn’t working with asked how I was doing and what I thought of the Jeep! They made me feel special. Everyone ended up staying late to really give the best experience! Best car buying experience thus far! Oh and I love the new Jeep!!!

The people are very friendly, and efficient in auto nation, very good service. especially craig.

I highly recommend purchasing a car from Jeep Chrysler West! Roberto was so helpful in finding me the perfect car that fits my needs and budget. I had to come in two different occasions due to personal reasons but each time he was very informative and not a pressuring salesman. I would recommend this AutoNation and ask for Roberto!

I wanted to give Craig in the service department a special thank you for going above and beyond to make sure my Jeep was taken care of. He worked around my odd timing with bringing my vehicle in with a spare to make sure the proper diagnosis was done and I was comfortable with the results. I truly appreciate this level of customer service during these difficult and trying times.

Huge thanks to Craig for going above and beyond fighting tooth and nail with my aftermarket warranty company to get a $3800 repair covered with just my $100 deductible! He told me to trust him and so that's exactly what I did and he came through! I am normally anti dealership if at all possible, but Craig in the service department has been awesome!

I had been talking with Steve, the GM, for a couple of days about a Jeep Grand Cherokee that I found on cars.com. I ended up coming in to see it after work this week. Rosendo was very helpful, got the car pulled up and ready to be test driven. Once I was back from test driving not only did Rosendo ask how it was, but so did so many other people! Rosendo then started crunching numbers and giving me his honest opinion when I needed it! I didn’t once feel pressured during the buying process like I have in the past at other places. I then started working with Rachel who was great at making sure I had everything I needed. Everyone was so nice and even ended up staying a little late to make sure the best experience was given! Best car buying process thus far! Oh and I absolutely love the new Jeep!!!

I worked with Ryan while purchasing my Jeep Compass! He was very knowledgeable about the cars and helped me find a car to best fit my needs (and budget)! I would absolutely buy another car from this dealership and especially Ryan! Overall, an excellent experience!

I worked with Rosendo and Rachel on purchasing a new Jeep Grand Cherokee and this was by far the best buying process I have ever experienced! I never once felt pressured like I had in the past when buying a car. Everyone was super attentive and helpful!

What an exceptional experience at Jeep west purchasing a car. Roberto excellent customer service skills and pleasant personality made the entire process smooth, fast, efficient and easy to drive home the car I wanted. Thanks Roberto, Jeep autonation west.

Craig was a great help. He took good care of our truck and had it back to me in a timely manner. It's so mice to know i can always trust him to take care of our vehicles.

My jeep was on it's last leg and I was apprehensive about taking it to a shop because they tend to overcharge and treat women as though we're second class citizens. Mike at AutoNation Chrysler Jeep West never made me feel that way at all. He listened to my concerns without dismissing me nor patronizing me, maintained clear communication throughout the process, and they did a fantastic job at fixing the issues in a timely but thorough manner. Though this is nowhere near where I live, I'll continue to commute to this shop.

As a woman, I am always looking for companies that treat me with respect and take great care of me. This is one of the BEST! My Service Advisor Scott makes me feel important and I always come out with a smile knowing that my vehicle is running great! To top it off, the Service Manager, Kevin always takes the time to come out and make sure that everything went well! I love this place!

I have a high mileage 2009 Jeep Wrangler. The friendly staff has always gone above and beyond! Love it here!

I bought my first vehicle from this dealership and the staff first gave me issues with getting my title. I called them and they told me multiple times my specific county would have my title. The dealership mailed it to me weeks after I spoke with them. Now I am trying to get my license plates and was told by my county that the dealership should have provided additional information for me in the mail, which I never received. Due to having these complications, I would not buy a vehicle from this dealer again.

HIGHLY HIGHLY HIGHLY recommend this autonation. I received such great service especially from Aaron Mithcell. He made sure all my questions were answered and all my needs were taken care of before I left the lot with my new car! They filled my tank and gave me a voucher to get my emissions done. I couldnt be more satisfied with my experience with Aaron the the team at Autonation Chrysler Jeep West. Definitely will be purchasing another vehicle from them sometime in the future.

There are many other dealerships out there - you certainly don't need to go here unless you simply want to test drive something and the dealership is close to you. The sales staff are extremely arrogant and will lose interest in you if you're not immediately ready to buy right now. Save your time. Avoid the headache. Go somewhere else.

Great experience! Robert Aguilar went above and beyond and was a pleasure to work with! Ive been doing business with AutoNation Chrysler Jeep West on past my two vehicles and will be sure to return for the next.

Great experience today with Roberto! Kind, no pressure, got us exactly what we needed. Highly recommend visiting this auto nation and requesting to work with Roberto!

Chrysler Jeep West went above and beyond to ensure I had the Jeep of my dreams. They were happy to spend time finding the perfect features and worked with me for pricing and lease agreement that fit my budget. Roberto was very friendly, made the process easy, and worked magic so I walked away very happy. I definitely suggest requesting him!

Jeep West was great with everything, Roberto was incredibly helpful with every question we had and even helped us get more for our trade in which helped us make our purchase. Definitely recommend this dealership and ask for Roberto

I had an opportunity to have my Jeep serviced at AutoNation Chrysler Jeep West and I was very impressed with the quality of work and the professionalism shown by all of the service department employees.

I'm very much enjoying my Jeep. When you get the staff's attention, they are very friendly and helpful. It is sometimes difficulties to get their attention as it seems either they have too much to do or are not very efficient.

Tried to work a deal on a new jeep and they would hardly budge from sticker price

You can buy a Jeep here at this location but you cannot get it serviced or fixed here because the service department does not answer telephones in timely manner, are under-staffed, and have a rude attitude. They do not care about customer service regarding maintenance. Sales department picks up phones right way and are ready to sell. After the sale is made, you become an abandoned Jeep owner and victim to a arrogant staff. Unfortunately, since Auto Nation is a monopoly[y in the Denser area market, all their outlets exhibit the same lousy customer service behavior.

'20 4D JL Rubicon; loaded. Found her online and was put in contact with Brian Lourcey who went well above and beyond to help me navigate buying a car during the COVID-19 lockdowns and sensitivities. Took photos for me when she arrived on lot just a few days later. Brian was a great asset, super responsive over text and email; day or night. I was looking for a very specific configuration and had to change things up half way through purchase. Brian didn't blink on the changeups and even drove my new JL up to Boulder for delivery well above and beyond expectations. He even did a good job of calming me down over some internal AutoNation/Chrysler administrivia which could have delayed delivery.

Excellent service, fast n easy less than an hour. Snuck me in last minute and got it done. Thank guys

Roberto totally took care of us at AutoNation Jeep West. Car was perfectly clean and ready for a test drive when we arrived an hour later. Super friendly and efficient. Contact Roberto and let him hook you up.

Tyler Sanchez worked his [BLEEP] off to help me get this car. I've never seen a sales associate work that hard. They treated me like family and were extremely professional at the same time. The vehicle is absolutely perfect... we love it! Thank so very much!

Daniel handled the repairs to my Jeep Wrangler from start to finish. When it looked like it would take longer to finish than expected, he arranged a loaner vehicle until the job was complete. I really appreciate the professionalism shown by AutoNation Chrysler Jeep West, and especially by Daniel Rubio. A++.

I have been a loyal customer since 2009! They take great care of me and my son's Jeeps, I highly recommend getting the life time warranty when purchasing, it has saved us thousands of dollars. Mike in customer service is the best and Angie in the warranty department is awesome. I highly recommend them!

Mike the parts guy is super awesome he took great care of my needs with my Chrysler crossfire!!! I will always go see them at AutoNation for all my mopar needs!!!

This is the 3rd vehicle I've purchased through AutoNation Chrysler Jeep West. Everyone is usually so nice to work with. I usually do research before I go in and buy and it usually helps speed up the process. I would give 5 stars but it takes usually 2 to 3 hours to buy a vehicle. With todays access to information one would think it could be a little quicker. However everyone is always great to work with and very nice. Thank you

It is a very busy place. They were professional and did the job in the time frame they said they would.

Very helpful in identifying and addressing the issue. I will definitely be back and appreciate the service team's knowledge, attitude, and work done.

I cannot thank AutoNation is Golden enough. Both Kiu and Marcus hoped me in purchasing my first car and they couldn't of made the process easier. They were extremely accomodating and kind to work with making this a fun process! Excited to be apart of the Jeep family and can't wait for all the adventures to come in my new car!! Thank you to both of you for ALL your help!!!!

Great service as always. The service folks treat us like family!

If I could give 10 Stars for a review of the Service Department at AutoNation Chrysler Jeep West I would. This is the BEST service department I have ever dealt with. (And I've owned Audi, BMW and Infinity in the past.) This service department is run like no other. Service Manager Kevin Ramer is truly exceptional. The Service writers are all stars. Polite and professional. The work done right the first time. I could go on. In short, use this service department!

Our salesperson, Jake McDonald, was absolutely top notch. I don't think I've ever had such an easy time buying a car. Take the COVID world we live in now into account and it's even more impressive how seamless he made the while process. Unfortunately, the woman who "helped" us with our financing didn't have half the interpersonal skills that Jake has and nearly backed us out of the sale. This location really only deserves 3 stars at most because of her. I'm only giving 5 stars because Jake deserves the excellent rating.

Roberto at AutoNation Chrysler Jeep West was a pleasure to work with and made our recent car purchase a seamless experience. Thank you, Roberto!

Poor customer services, felt very "used care salesman". Said what they had to say to get you in and out the door. Not impressed at all. Will not be buying another vehicle from this lot.

I will never buy a vehicle from this autonation

Roberto is the best at AutoNation Jeep West! He has confidence. It was such an easy and fun experience helping my friend buy a car.

Roberto is amazing! He will help you haggle, hook you up with swag, and let you play with the puppy. Oh and they have Jeeps.

Had a great experience at Chrystler Jeep West with Roberto.

Excellent working with Roberto. Helped us find the vehicle we wanted, and let us play with one of the puppies they have at this location! Awesome dealership.

The service department was very quick, efficient, and very welcoming. Craig in the service department was excellent in not only his customer service but also servicing my car! What an easy and good experience thanks to Craig! Great communication

The AC in my car was broken, they had the part I needed and what would of been a 5hr job took less than two hours because they pulled 3 guys to get it done

Craig provides excellent service, is very professional and makes sure things are completed in a timely manner.

I was able to get an appointment right away that was convenient for me. Danny the service tech was courteous, helpful and explained everything that was done. The location was clean and Covid conscious. I always have a good experience here.

AutoNation Jeep Golden Service Department was excellent. Customer Service is top notch there. They got me an appt quickly and was greeted as soon as I pulled in the service department. I was given a rental car and my car issues were taken care of in a few hours. I will definitely be back to this service department!

I had an amazing experience buying my new Jeep Wrangler from Auto Nation Chrysler Jeep West. Roberto made this a personable and special experience, I will be coming here for all future purchases!

We loved our experience here! They were very helpful and patient with us. Roberto was our salesman and he was very personable! We bought from the Jeep West location in Golden and we highly recommend it!

AutoNation Jeep West always takes the best care of me! Felt like I was being treated like family and will always shop for my Jeeps here:) if you can, ask for Roberto as your salesman! The absolute BEST!

Worked with Chris Collins and she was awesome! All the staff there was very friendly. Felt like I got a great deal and love my new car. I highly recommend this dealer.

I was there over the weekend. I have been car shopping for the past few months and have left many dealerships disappointed. Working with Chris Collins was absolutely amazing. This person went above and beyond for me. She answered all my questions, helped me with any doubts and just did anything possible to make sure I felt comfortable and happy with my purchase. It was very pleasant experience and would highly recommend anyone to go with her. She’s amazing!

Very enjoyable and easy to work with. Very trustworthy. Had a great experience with them. Highly recommend!

Warning do not do business with these people. Every time I drop my car with these people and have issues with my car the literally hold onto it for a week and then give it back saying nothing is wrong. This has happened on multiple occasions. One one instance my transmission was not shifting at high speeds and would stall and slam into gear which felt like the transmission fell out of my car. I had to bring this car back four or five separate times where each time they told me to I need to do a test drive with the mechanic to get the car to get the car to duplicate the problem it was having. After five times of brining it back they finally read the codes on the computer and had enough evidence that something was wrong and did the job. Thankfully. This time however was the last straw when I once again left my car there to be looked at as I was having issues with the front end axels of my car which any time I would drive over any bumps at high or low speeds would knock my car into a violent shake and need to slam on my breakers to stop the vibrations. Likely tire rods. Once again a guy named Craig took my car in. Didn?t call me Once over the week to tell me anything on it and then finally when I called he once again said there?s nothing wrong with my car and told me I needed to duplicate the issue with a tech in it. This was the straw that broke the camels back. I took it for trade in up at Arapahoe Toyota where in 15 min of an inspection came back and told me there was an issue with the axel or something along the lines in the front of the car. I laughed as I knew that these guys likely once again didn?t look at my car at the golden location and gave it back to me like I?m crazy. They claimed their master technician had driven it around all that week and couldn?t find an issue. This place is a joke and has never done right by me u less it was forced upon them. I highly recommend going anywhere but this place. Also if you deal with a condescending know it all like Craig you already lost your battle. He will not do anything for you.

Auto Nation Jeep Service Team are the best.

Roberto is great. Roberto sold me a great car at good price and got a warranty added to my car. He let my pitbull come on test drive and come in the store.

Matt Click always takes good care of me and my car. Job is done right the first time.

I purchased this 2014 Jeep Grand Cherokee Summit over a month ago. I finally got it back from the dealer after $3600.00 worth of repairs were done on it yesterday. It spent three weeks total at the dealer waiting on approval for warranty repairs and for the repairs to be made. A new transfer case and actuators were the repairs that were made. I paid $200 in deductibles. It started showing symptoms of mechanical problems about 300 miles after I originally took possession of the vehicle. I also had to buy new floor mats and get new owners manuals because the dealership lost the originals. I checked the oil the day after I brought it home and had to add three quarts to bring it up to the minimun mark on the dip stick. It hasn't used any more oil since. I am fortunate that these things occured during the warranty period that Autonation offers, but feel that the dealer should have caught these problems before reselling the vehicle. It is running well at this moment, but I'll be holding my breath for awhile and am considering trading it in again to get out from under a vehicle I do not yet trust.

Today I came in to Auto Nation Jeep Chrysler and was Amediately greeted by Roberto which was so helpful. He got into the car i wanted. Always ask for Roberto and thank you.

Ive been searching to upgrade my car for a loooong time and I officially did it. I came here and got the Salesman Tyler Sanchez and he was amazing. The prices were honest prices and unlike other dealerships there wasn't any price negotiations or them trying to up sale me on things i did need. Tyler went above and beyond for us and made sure we were takin care if! If i ever need another car i know where i am coming!

I asked the dealer to flash the pcm to activate an option it did not come with from the factory. I had already installed the necessary parts and harnesses for it to work. This was a non-typical request requiring them to do some homework on their end. They were able to get it done.

The whole AutoNation team did a great and timely job of getting us out of an old Cherokee and into a 2020 Grand Cherokee. Our sales person was Chris Collins, Internet Sales Manager/Sales Representative. She did a wonderful job of communicating and closing this sales event. We had a delay in departing with the new vehicle due to an unforseen maintenance event. Chris was there all the way in keeping us informed as to the time delay and eventual departure. All in all, an A+ expeience.

After I completed all paperwork on a $36,000+ vehicle and a $10,000 down payment on the vehicle to be transferred from another AutoNation dealership (so I had already purchased the vehicle) I'm told the vehicle needed $5,500 worth of repairs (a lie) and that if would be sold at auction instead of being sold to me. They would not tell me where it would be auctioned so I could bid on the vehicle. They wouldn't tell me what repairs were needed. I would bet that someone offered more than asking price after I had already completed the purchase. I will be watching for VIN# 1C4BJWFG2FL741738 to be titled or put up for sale/auction. At this point I really think I should get a lawyer and the BBB involved.

Great job on oil change. But, because I used a prepaid oil change, does not excuse them from performing normal services, like the multipoint inspection, and top off of fluids, which they unfortunately didn't do.

After I completed all paperwork on a $36,000+ vehicle and a $10,000 down payment on a vehicle to be transferred from another AutoNation dealership I'm told the vehicle needed $5,500 worth of repairs and would be sold at auction instead of being sold to me. They would not tell me where it would be auctioned so I could bid on the vehicle. They wouldn't tell me what repairs were needed. I would bet that someone offered more than asking price after I had bought it.

Worst dishonest service department I've ever experienced. Gave my daughter a $195 estimate to repair an ABS sensor, then demanded additional $240 when she called to check on it. She couldn't afford that so went to pick it up and they wouldn't give back her Jeep unless she paid $195 "diagnostic fee" even though no repair work was done. Her initials were added to make it look like she'd approved the charge. She went to Golden Auto Clinic and got the repair done for under $150. Stay away from autonation if you don't want to be ripped off!

Roberto was very friendly, honest and helpful. I was able to get the vehicle I needed and in a timely manner. I appreciated his advice and honesty.

Very efficient, professional and easy. Marek is the best!

Aaron at AutoNation helped us get into our ideal family car so easily! He was very friendly and professional from beginning to end and made the whole car buying experience such a breeze! 10 out of 10 customer service! Will be recommending him to the rest of out family!

Aaron at AutoNation helped us get into our ideal family car so easily! He was very friendly and professional from beginning to end and made the whole car buying experience such a breeze! 10 out of 10 customer service! Will be recommending him to the rest of out family!

Mike and the team in Service have always been exceptional to deal with. Prompt, professional, and always willing to help answer any questions.

I was greeted right away when entering their clean and organized facility. They were taking proper social distancing precautions with seating available inside and outside and staff was wearing masks as well. They offered me bottled water as I waited for my inquiry and the salesmen Nate and financial advisor Jake were beyond polite and very personable. I got to test drive 3 different vehicles and they were tentative to find me my perfect vehicle. I left that day smiling, driving away in my dream Jeep for a great price! I would highly recommend visiting them the next time you are shopping!

Steve was helpful and seemed genuinely interested in finding the problem. Would’ve been nice if they washed my Jeep before pickup. Free coffee!

Overall happy with the purchase of my vehicle however I am not happy with the fact that it was never communicated to me that my trade in was being appraised with the stereo system I had in it. I didn’t think aftermarket parts such as stereo systems were apart of the appraisal and had it of been communicated to me before the deal was done I would of reconsidered my options due to the fact I still owe on that stereo system. I had spoken to a manager about it after looking at the pictures posted on there website of the vehicle with out the stereo system inside of it. I was offered a free tank of gas for the inconveniences but I still am feeling uneasy about the situation due to the fact that the vehicle (2015 Dodge Dart) is not being sold with that stereo system I OWE money on. With that being said I probably won’t do business with them in the future and would not recommend them to anybody.

Just purchased my first car with Roberto’s help! It was stress free and I am so glad I came to Chrysler Jeep West! With my family being past customers, I felt at home! Such a great experience!

Great experience! Taylor is the greatest sales guy! Only problem is the detailing of the cars could be better.

Service was professional and Honest

Doesn't keep to their word.

I couldn't be happier with my experience at AutoNation Jeep West. I desperately needed a new vehicle and, being a young woman, was extremely nervous and standoffish about negotiating myself a deal. Jake McDonald was the most helpful, patient and kind person that could've possibly helped me. His knowledge and kindness was the sole reason I came back to this location despite having visited 7 other car dealerships. I knew next to nothing about Jeeps other than my naive desire to have something sexy and fun to drive through the mountains. I honestly was not expecting him to be as patient as he was. He answered every question (there were a thousand) and ultimately guided me to my dream Jeep!! My future car purchases will be through Jake, personally. No matter where he works! Thanks so much, Jake. Your kindness truly makes a difference!

The service department is great. Steve always takes care of me when I go. I really appreciate their customer service, attention to detail and care. I highly recommend using AutoNation Chrysler Jeep West.

The guys at AutoNation Golden were very helpful when looking for a second vehicle. They were knowledgeable and friendly. I would highly recommend them to my friends who are looking for a new or preowned vehicle.

We purchased a new vehicle from them yesterday and I have to say this was literally the easiest car buying experience we have ever had! It went so smooth and so fast that we were shocked at the end and left feeling so excited! They were professional and not pushy at all! Thank you to all of the team who helped us yesterday! I don’t think we could’ve had a better experience! When we are ever in the market again, we will definitely be back to you guys!

👍🏼👍🏼 Facility was clean & respectful of my space & time. Drop off and pick up was a breeze. Thank you.

treated with respect kindness

Excellent Service! There is no better service department anywhere. Service Manager Kevin Ramer is the absolute best person you will ever deal with.

Alex helped me with evaluating my car and provided excellent, highly professional service.

Brian was fantastic and helped me get the car ive always wanted. Will definitely be recommending to everyone!

Went to Larry H. Miller Chrysler Dodge Jeep Ram 104th, to review Gas Cap Error message on dashboard. They first rest error code, next time selling me a new gas cap, and after further two services finally wanted an additional $750 to replace fuel line. Also, while waiting and looking atJeeps and TRucks, they are have EXTREMELY arrogant finance managers - I will not purchase a vehicle form this location, as there are MANY alternatives to purchase a vehicle. Went to AutoNation West who stated error code is simply a software update, charging only for the oil change - Brilliant!

Just bought a Jeep and took it in for service because of a few concerns I had. Danny in service took care of me and looked at everything I asked for. I will buy another Jeep when it is time just due to the service I have had. Thank you!

Sales Staff pleasant and easy to work with

Nothing but a good experience all around.

Good experience. Professional individuals with the exception of ladies yell across the main open area.

I'll never take my Jeep anywhere else. They always provide top notch professionalism and service.

We drive from Broomfield to get our Jeeps serviced here. Always a good experience. The service team are always detail oriented and have great customer service.

Worked with Service Advisor Danny and couldn’t have been happier. Dropped off vehicle unable to turnover, picked it up running and sounding better than ever thanks to Danny and his technician diagnosing and fixing the fuel pump relay AND identifying and fixing an exhaust leak! All work completed within 3 days and now getting 2 more miles per gallon. Great work!

Highly recommend. Jacob did a great job at getting us the car my wife always dreamed about for a great price. Be honest and straight forward and they will work with you.

Jeb and Andre were really good salesman and lots of help

My experience buying a used car at AutoNation Chrysler Jeep West was expeditious, transparent, and convenient. The salesman I worked with, Brandon Gibson, was the highlight of my experience! He was clear on all terms of buying the car, he was pleasant to interact with, and he made sure that the gas tank was full and the car was clean when I drove it off the lot. He answered all of my questions promptly and was a pleasure to work with. I would give Brandon, as a salesman, 5 stars, he was great. The dealership is only getting 4 stars, however, because I felt that it was far too crowded with people the day I bought the car (early May 2020). Because COVID-19 is still an issue, I did not feel very comfortable sitting in the dealership for an hour while my sale was finalized when there were more than ten people in that space. If the dealership had limited the amount of people inside, I would have given them 5 stars.

I bought my Jeep here in 2017 and the salesman was so helpful. I finally just needed my first repairs and what a great experience. When it’s time to trade in my Jeep for a truck I will only use this place. Thank you!

Excellent group, Andre Terry, the 3 Jakes, Jake in Finance, Jake Mcdonald. Jake Dunn, Autonation is blessed to have this team of guys

I thought my lane sensor was not working because the YouTube demo showed a demonstration of features that do not actually exist. My service tech Micheal was patient with me after my returning to get a road training. 2019 I Love my Grand Cherokee summit. (3rd one)

Customer for 10 years and for life.

They lied to us. They stole money from us and a manager Andre Terry called me with threats and berated me because we backed out of a deal when we had enough. Salesman Jeb was horrible and lazy. STAY AWAY! Go anywhere than here!!!

Kevin, the service team, and the driver for exceptionally kind, courteous and friendly. I received red carpet treatment from beginning to end. Needed an oil change during the COVID pandemic- hands down to Auto Nation! Not only did they take extreme measures to demonstrate their concern and safety for their customers, they also made me feel welcomed and comfortable. I will never buy another vehicle or use any other service shop, they are home, my auto family if you will! Thanks again, for all you do!! Tell Jeb hello! If you need to buy a vehicle, he is the best!

Very professional and kind. The service staff examined my whole vehicle and found that there was nothing wrong with it, even though the transmission had appeared to be struggling with mountain passes. They offered thorough explanation as to the reasons behind it and sent me off with good piece of mind!

Process was easy and hassle free. Due to Covid-19 things were weird and the showroom wasn't open, but overall they did a decent job at making sure everything was smooth.

I was updated on the status of my vehicle. The issue was resolved. That is all I ask and exactly what I got.

Autonation always performs great hassle free service for our Jeep Wrangler. I recommmed this dealership. Alan

Best experience ever

I had been looking for a used car for a few weeks and I came across a car I absolutely loved. With this being my first car purchase through a dealership I didnt have the best idea of how it was going to happen. I was in contact with Taylor in sales and he did everything and then some to make this deal happen. It was a very quick process and gave me alot of options to help me and my situation. Him and a few other employees answered all of my questions thoroughly and made me feel very comfortable going through them. Most definitely will be recommending and coming back for business in the future !

Brian Lourcey and the team were outstanding under any conditions but even more so under COVID! Thanks all for making my purchase of my new Jeep Rubicon Recon easy!

Great customer service! Everyone was very nice and courteous from start to finish. Fast and efficient for an oil change and tire rotation.

all the staff . I really like my GMC it is everything I wanted.

Love taking my Jeep here! Everyone is always friendly, informative and always keeps me updated.

Did a good job as always, but added extra services without asking and expected me to pay, until I complained. I might have happily paid for it if they were up front with me.

These guys worked with me to get me the money I needed for my trade and it was hassle free!

All of the Staff; Service; & Parts personnel have for over 25 Years continued to meet all of the needs that I've had with my vehicles. I just want to say thanks to everyone and keep up the great work.

Steve is always so helpful, kind, does what he can to help me benefit most from my warranty and all else. He's been my go-to person a Jeep for years. For the past or so, others have helped me instead of Steve and when I went in the other day Steve was the person who had my work order and I was so happy to see him again, it was friendly between us and familiar and I appreciated that very much, especially during this odd time in our lives with COVID-19. He also helps me get the most benefit from my warranty, which I also really appreciate.

PERFECTION! PANDEMIC PMCS (Preventive Maintenance Checks and Services) Kevin and his team rock! These guys are the best for anything you need on your Jeep, not just new Jeeps but any Jeep. They are all proud of what they do and make sure your pleased before you leave!! AND still no extra charge for a 5 TIRE ROTATION!!! This place ROCKS! Best place for service 5 TIRE ROTATIONS ON A 4X4! That is getting so hard to find and they do it with no extra charge. Oil changes on time and done right. Just had an alignment done at a fantastic price. Better price than most shops in town. Jeep always comes back clean and serviced correctly. The absolute best service from a dealer I have ever had. BEST service period I have had!

Very nice employees. Very helpful. My appointment went very quickly. Nice waiting room with tv. Vending machines. Plenty of tables to do work if needed.

Well earned 5 stars! I've always had any repairs or services on my 2014 Jeep Cherokee done at dealerships because of the outstanding quality and reliability of service. That was't my first experience here in Denver when I brought my vehicle into local dealership. They had my vehicle for over a month. It would take an average of 30-45 minutes on hold to get a hold of anyone there, and often the call would go to the wrong extension or voice box. After all that, the issue was not fixed! However, AutoNation Chrysler Jeep West in Golden, Colorado was totally the opposite. They quickly identified the issue, keep me in the loop with the repairs needed, and completed the service within a couple days. Steven is very professional and attentive. I feel good about recommending AutoNation in Golden, Colorado and will definitely use them again!

Outstanding service and communication! Marek Kozlowski (Assistant Service Mgr) has handled the service on my Jeep since I have been going to this location. Marek is super approachable, professional and really knows everything about my vehicle. I would strongly suggest service at this Dealership.

fast and friendly service. Marek is the best - always takes great care and explains things really well. Calls and gives updates and is a good communicator of the process and what ever is happening or needed on your car.

Horrible experience... The submitted the wrong information to the bank, vehicle was filthy even after they "detailed it", had to take the truck to a different location to get fixed for issues and I was asked to lie to the funding company in order for funding an warranty to go through... I have texts to prove this claim. All this happened in a 2.5 week period.

Ryan and Jake were fantastic to work with, got me in the truck I wanted at the price I wanted!

I cannot say enough good things about this dealership. The staff is friendly, polite, and professional. I worked with Q when purchasing my Grand Cherokee in 2018. Q was kind, patient, and never pushy. He worked hard to get me into my dream car and made the buying process quick and easy. Since purchasing my Jeep, I have only brought it to this dealership to be serviced, because Kevin Ramer and the rest of the service department are phenomenal and always go above and beyond to take care of my Jeep. Kevin is knowledgeable, professional, and attentive. It gives me peace of mind knowing my car is in great hands. Overall, this dealership is exceptional. I refer all of my friends here and would recommend to anyone.

Quick, reliable and good pricing for their service. I called nearby shop to get a quote for the same service and was quoted about 25% higher. Why go to a shop when the dealership uses OEM products, for a better price?

I cannot say enough good things about this dealership. The staff is friendly, polite, and professional. I worked with Q when purchasing my Grand Cherokee in 2018. Q was kind, patient, and never pushy. He worked hard to get me into my dream car and made the buying process quick and easy. Since purchasing my Jeep, I have only brought it to this dealership to be serviced, because Kevin Ramer and the rest of the service department are phenomenal and always go above and beyond to take care of my Jeep. Kevin is knowledgeable, professional, and attentive. It gives me peace of mind knowing my car is in great hands. Overall, this dealership is exceptional. I refer all of my friends here and would recommend to anyone.

Very professional. I have taken my Jeep there since I bought it. Always have had a good experience

Just bought 2nd Jeep in past 3 years from Jeb. Best car sales staff I’ve ever worked with. Attentive, helpful, and no-pressure process from start to finish. Managers Andre, Steve, and James are all very willing to work for best price and vehicle for the customer. Highly recommend them.

Can't recommend these guys highly enough. I had been bringing my Liberty here since I moved to the area; they were always professional, super helpful, efficient and all-around pleasant to deal with! When I needed to get in to a new vehicle on short notice, they moved mountains to get me in to a new Gladiator right away. I am so appreciative! The professionalism of this place is outstanding, and they take great care of their customers.

As soon as I arrived at dealership I was greated right away. My service writer listened to what I was saying. Not trying to push me through they process. From start t finish it was the best dealership experience I have ever had

Always happy with the dealership quality of repairs here. I have tried the independents. I only trust the experts with my Jeep. I would not go anywhere else.

Can't recommend these guys highly enough. I had been bringing my Liberty here since I moved to the area; they were always professional, super helpful, efficient and all-around pleasant to deal with! When I needed to get in to a new vehicle on short notice, they moved mountains to get me in to a new Gladiator right away. I am so appreciative! The professionalism of this place is outstanding, and they take great care of their customers.

Great service! They explained what they would do and they made sure it was done with no extra selling and the work was finished the same day.

Aaron Mitchel was very helpful and made the process of selling my vehicle as simple as possible. While we waited for our check he even brought out a Jeep for us to test drive. I filled out the form online on Tuesday to start the process then had the check in my hand on Wednesday. Can’t beat that.

Daniel (in service) is the man to contact if you are needing service on your vehicle!! I had a radiator leak on my Wrangler and he got me in, in 1 day, had the trouble diagnosed and radiator replaced in about 5 hours... I've never had a service repair with such good communication (between service department and the customer) or such a fast turn around time for repairs. 5 stars + especially for my guy Daniel and his crew at AutoNation West!! Thank you guys! If I need any more work done from the dealership, this will be the place I take my Jeep!

Matt Click always takes great care of my car. The work that is preformed is correct and done right. The care is always ready by the time that Matt promises.

Kevin and his team in service are outstanding and doing great with COVID precautions

I’ve consistently worked with Dave in parts and Steve in service and they have always taken care of me and my Rubicon.

Great help and no hassle on price for new jeep. Bryan and Nate were very helpful and covered everything about the new vehicle.

Excellent service and their staff is professional, courteous and very helpful! I would recommend this dealership and their service/parts department to anyone needing work performed on their vehicle.

We want to give a huge THANK YOU to Autonation for graciously helping us out in this truly difficult time. We appreciate you all so very much! Danny, you are a miracle worker! Thank you so very much.

I worked with THE absolute best people in the world to get my car! From start to finish it was nothing but the best experience for me and with everything in the world going on they did not once compromise my safety! THE best place to get your cars! What a great experience and people! Shoutout to Steve for giving me a dream of a lifetime!

Autonation Jeep west in Golden, CO has, as always, surpassed my expectations. Especially in the current time of all this upheaval. The professionals at Autonation provided great service. Answered any and all questions I had in a timely manner, called me with any information I asked for. The facility was clean. The service writer even cleaned my keys before giving them back to me. The repairs were clean and correct and I have had no further issues with the vehicle. I would recommend that anyone looking for a great service department go see the professionals at Autonation Jeep west.

I felt I should be able to trust this dealer, we've bought 3 cars from them. Needed an oil change wanted to get tire pressure sensor checked along with a light that keeps shorting out. Vehicle is past it's warranty; however all items began having issues long before the expiration. These are noted and available to the dealer yet they decided to "diagnose" the issue again and charge me for it. I will not be utilizing them ever again. very disappointed.

I couldn't have been more grateful to have the best people I did while going through the process of purchasing my Jeep! ALL of the people I worked with were incredible during my whole experience. They did not once compromise my safety during the crisis and still provided me with the best care and service! Shoutout to Steve for being so great and helping me a ton!!!

Great people and no-haggle pricing.

Jake and the team took great care of me and delivered my new Gladiator on time! Worked hard to get me there right financing I needed to get this deal done. Could't me happier!

AutoNation Chrysler Jeep West is the only dealership I will buy from! They take care of you all around! I have bought my last two vehicles from them and I do all my servicing through them as well. Their service department is the best and they always take good care of me and my vehicle!

We had to quickly shop for and purchase a new vehicle as we were unexpectedly out of our “reliable” car. We were between two cars at two different dealerships and honestly what made this biggest difference was how amazing the customer service was at this dealership. We worked with Alex and Aaron and they were both absolutely wonderful! They were both super helpful and kind throughout the entire process. We love our new vehicle - thank you again!!! Definitely go here for your next car!

Purchased a new Jeep at the time we were all getting used to social distancing and stay at home orders. We needed to replace our car, and did most of the buying through email and texts. Showed up and signed papers in the parking lot. A little unusual, but these are unusual times. Special thanks to Mikey and Steve for the personable and professional transaction.

This place is chauch. My great GRANDFATHER taught me a man is as good as his word... So this place is no good at keeping their word. .Not even at small things like oil changes.

Thanks for the 2 "free" oil changes you promised to get me to buy a car from you! Your service department is terrible at social distancing too!

Don't promise 2 free oil changes if you aren't going to follow through with it.

Bought a vehicle from there and it was supposed to come with free oil changes. I went to get my first one and they wouldnt honor it. Any company that goes back on their word and lies to get sales is trash in my book. I would not recommend. Also doing some research and realized I am far from the first one they have done this too. Theres tons of dealerships... pick a different one.

Promise people free iolt change and not do it

Went in for an oil change and tire rotation yesterday. This morning took a look at my tires and rims. While they did rotate them, they DID NOT do it carefully at all and scraped/took chunks of paint off on my black rims around where the lug nuts are. I have been going here for years. You would think they would take better care and precautions when servicing vehicles. Last time I use Autonation for anything. Only reason this gets two stars is because the woman who takes payments was, and always has been, super nice.

I'm a college student in Golden and I bought a 2-door Jeep Wrangler from this location ~1 year ago. Let me start out by saying, I have never met someone with more car issues than I have with the Jeep I bought from AutoNation. The soft top had major holes in it, the jack was rusted to the inside and completely ruined, there was a random lock on the hitch, the car beeps every time you turn it on because the tire pressure sensors were removed, and I came to find out the tires on the jeep they sold me were too small/unsafe to be on it in the first place. None of this was included in the "200 point" inspection they did before selling it to me. Really embarrassing for the premium price you pay for an AutoNation vehicle. Either they were taking advantage of a young college student buying their first car or they have absolutely no idea how to maintain Jeeps. Stay away.

I went in planning on just an oil change, but they reminded me that it was due for its 60k maintenance. I live in Fraser, so I wasn't keen to sit there all day, but it needed done, so I said ok. I was only there for 3 hrs! They got me in and out and did it all with a smile! My car sounds so much better and I feel great about the service I received! Thank you so much for such high quality service!

Wonderful experience anytime I have visited I love the jeep renegade I purchased and the wonderful customer service when I take mine in for oil changes and tire rotations

you sale cars that unsafe and repairs are not free and service sucks

It may have taken me some time to finally write this review, however I owe it to "these guys". Especially due to the fact that they have MLK continuously help (especially) after the sale and OUT OF STATE (GA). Daniel kept in constant contact with me over the phone, via text AND email to make sure I was informed. He honestly realizes that he is working for his dollar! Alex and the rest of the TEAM here are awesome! Again, had an issue out of state and this TEAM still stood behind their product and promises. Thank you all very much and as hard as it may be, I will always refer to you! Gabriel A Tushim

I've spent 10+ years in the automotive industry as a master technician and as a mechanical engineer in manufacturing, including product quality. It is no surprise that Jeep ranks 26th of all automotive manufacturers in the 2020 JD Power Vehicle Dependability Study. The study shows that, in the first three years of ownership, you can expect 159 mechanical issues for every 100 cars produced. My recent experience with my Jeep vehicle is in line with this data. All other manufacturers that I have worked with, professionally and personally, have stood behind the quality of their vehicles by honoring their warranties. I have even witnessed other manufacturers cover issues outside of the scope of a warranty out of good will. This is not the case with FCA US. Further, I have never worked with an automotive manufacturer that does not consider their differential and driveline components to be part of the vehicle powertrain. As a result of Jeep's interpretation of their powertrain warranty, I am expected to bear the cost of a $500 powertrain repair when the vehicle is still well within the powertrain warranty. To make matters worse, the root cause of the issue is known and understood by FCA US, as evidenced by their release of a Technical Service Bulletin. In my experience, automotive manufacturers release a TSB when their market quality team has detected a high occurrence rate of an issue. As such, I would recommend anyone considering the purchase of a new or used Jeep product to be fully aware of the lack of protection offered by Jeep's "warranty" and the dependability of the vehicle you are considering purchasing.

Brandon at Autonation in Golden came highly recommended from my buddies at Core Off Road and I was not disappointed. Brandon and his manager Josh got my in the 2020 JLU Rubicon I wanted and also gave me a solid deal on my trade in! Thanks guys for being awesome!

Brandon at Autonation in Golden came highly recommended from my buddies at Core Off Road and I was not disappointed. Brandon and his manager Josh got my in the 2020 JLU Rubicon I wanted and also gave me a solid deal on my trade in! Thanks guys for being awesome!

Jake was so helpful, friendly, and efficient; I could not have found a better person to help me with my transaction.

Brandon at Autonation in Golden came highly recommended from my buddies at Core Off Road and I was not disappointed. Brandon and his manager Josh got my in the 2020 JLU Rubicon I wanted and also gave me a solid deal on my trade in! Thanks guys for being awesome!

I would recommend AutoNation Chrysler Jeep West to anyone without a doubt! Very professional and reliable. The best customer service and reasonable prices. My go to auto shop from now on!!!

I would recommend AutoNation Chrysler Jeep West to anyone without a doubt! Very professional and reliable. The best customer service and reasonable prices. My go to auto shop from now on!!!

Above and beyond experience with this dealership! Danny and Steve are awesome! I arrive at 3pm when they closed at 4pm. I was having horrible death wobbles from Venice California to Denver while I was making my way to Minneapolis, I never had them before and they figured out the reason within a minute. I was scared to be stuck in Denver until they opened back up Monday. They got my car in service while under staffed and replaced the steering damper that Santa Monica Jeep put on backwards... I was now able to drive normal and finish out my trip! Thank you so much! You guys rock!

This was a hugely disappointing experience for me. I drove almost an hour to have my Wrangler serviced for an oil leak because I was told that I would be dealing with the best Jeep service department in the region. Things started off by pulling into the service bay and seeing at least half a dozen service writers who were all sitting at their desks - not looking up to direct me where to go or offer assistance. So I wondered over to someone who looked helpful and he was. He informed me that he was not my service writer, but that he could get things started for me. Great. Once the person who was handling my file walked over, things really got frustrating. I bought by used Wrangler two months ago and it already has an oil leak - which somehow wasn't found in the super duper certified inspection, fine - but I discovered that the jack in the back of the car had rusted inside it's compartment and I couldn't get it out. The two men helping me informed me that I just needed to pull it hard enough - so that's what they went and did....yeah, it was stuck and didn't come out. Shocking. So they take my phone number and tell me that someone will call when it's done. I kindly let him know that since I live so far away, that I would at least be waiting until they had a diagnosis on my vehicle before I got a ride home. The response I got (with wide eyes and a tone that made be feel like a complete imbecile) was " you're gonna wait on an oil leak?!" I said"well, yeah. I came pretty far out of my way and I'm hoping this is minor and will only take a couple hours. I didn't want to drive that much in the snow if I didn't have to. " His response" well, you're going to need to be very patient with us. The lounge is through there. " Now, doesn't seem that bad....the tone was terrible, but the kind thing to do might have been to explain why it was so crazy to think I could wait on an oil leak. I'm not a mechanic. I'm not the expert. And I was in No way sending a vibe that said I would not be interested in having them educate me. That would have been great. Turns out, I was actually only at the dealership for about 3.5 hours. I worked the entire time I was there, they offered great Wi-Fi, I never asked if they were done yet or made a single peep. I was ready to be there for the day and didn't need to be treated that way by the first people I talked to when I for there. Time will tell if the workmanship was worth all that. If you buy a car from this dealer, ignore the service department pitch. So far, I haven't experienced anything exceptional about them. Oh, and it's a good thing that I bought the extended warranty. That's what they used to fix the oil leak. Shocking since I just got the car, but at least I had it. They made a claim on the jack but it was denied. So they sprayed some release in there and got it out. They left it sitting in the back of the car. Rust and all.

Awesome customer service with our recent oil change! Thank you so much!

Third Review Once again, AutoNation Chrysler Jeep in Golden has come through!. I called and made an appointment for an oil change and some maintenance items. I had an appointment the next day (my request), and was in-and-out in under two hours. Kevin, Steve, and the entire team there are great. Great service and great value! Second Review AutoNation Chrysler Jeep in Golden Colorado is now my preferred auto dealer. I buy new vehicles and have them dealer-serviced whenever possible. After three bad experiences at another local dealer, I gave AutoNation an opportunity and I am glad that I did. Service Director Kevin Ramer , and his entire team, are professional, experienced, skilled, patient, and VERY customer service oriented. They take time to answer my questions, find the best value for me, and do the job right the first time. AutoNation Chrysler Jeep Golden has fixed another dealer’s mistake, performed my 50,000 mile service, provided a new set of tires (I am very particular), and addressed an engine warning light issue for me in the last few months – and I am completely satisfied. I have found my Colorado Jeep dealer for service items, and I intend to buy my next Jeep from them, and have it serviced at their facility (which I drive 45 minutes to use). I highly recommend Kevin, his team, and AutoNation Jeep Chrysler Golden. They have earned my business and my trust. First Review After 3 bad experiences at another Jeep dealer, I drove an hour to Autonation Jeep in Golden. I am very glad that I made the trip. Service Director Kevin Ramer and Service Advisor Daniel Rubio answered my questions and addressed my concerns. My recall repair and 50,000 mile service were completed with thoroughness and attention to detail. AutoNation Jeep offered great value and excellent service. I am grateful for their efforts. I have found my new Jeep dealer, and I will make the trip again when I need service or sales in the future. Thanks!

I came in to Jeep west just hoping to browse through some vehicles, Roberto Aguilar was the salesman working with me and he was more than accommodating and patient with me. Not only did he help me figure out my budget but he also got me into a car that I was very satisfied with. Top quality service and very friendly. I would tell anyone to come in and work with him. 10/10 overall

I came to the dealer to get a routine oil change for my Jeep. There was a long line upon arrival however, I was assisted almost immediately and told it would be an hour to an hour and a half wait time. I waited in the waiting room as another employee was sanitizing all of the tables and chairs. Sure enough my oil change took an hour and a half just as they said. I felt that the employees were welcoming and friendly and gave me a good experience.

Their service department is one of the better dealership service departments I have worked with. Danny kept on top of a difficult and time consuming service issue with the vehicle I purchased here. Frequent updates were provided throughout the process and it felt like he was doing the best he could to get everything taken care of.

My certified pre-owned Renegade's engine blew up at 29k miles (bought with 14k). After lots of troubleshooting and replacing some parts the entire engine was replaced. The vehicle was returned to me with faulty engine mounts so I had to take it back for those to be replaced as well. Through all of this (nearly 2 months) Danny stayed in touch and provided updates despite being continuously busy.

Once again, AutoNation Chrysler Jeep in Golden has come through!. I called and made an appointment for an oil change and some maintenance items. I had an appointment the next day (my request), and was in-and-out in under two hours. Kevin, Steve, and the entire team there are great. Great service and great value!

My certified pre-owned Renegade's engine blew up at 29k miles (bought with 14k). After lots of troubleshooting and replacing some parts the entire engine was replaced. The vehicle was returned to me with faulty engine mounts so I had to take it back for those to be replaced as well. Through all of this (nearly 2 months) Danny stayed in touch and provided updates despite being continuously busy.

I've owned different types of Jeep since 2002 - every single one of them I have serviced at AutoNation Jeep West. They take the absolute BEST care of my Jeeps, and me personally as a customer. I will stay with Jeeps because of the service I receive. A+++ all the way!!

It's a decent dealer ship

Bought a pre owned Volkswagen GTI and worked with Peter and Nick. They did a great job throughout the process. They answered all my questions, were knowledgeable about the car and expidiated the paper work. Thanks again!

The Best service department and Danny is the best. He is the most honest and willing to help service guy. He makes sure the customer is satisfied and taken care of. If you get service done ask for Danny!

Great experience very accommodating, I would highly recommend. Friendly service and looking to help I anyway to get you in a vehicle you want.

I got a great deal. There service is great. The people there are friendly and helpful. I get treated like family. Everyone always takes the time to say hi, ask how my wife and I are doing and how I like my Gladiator. Tyler is so nice and always makes sure I'm treated right. We'll be back for another car.

Just got an oil change. Very quick and very simple and highly satisfied.

Great service center! Fast, detailed and efficient.

Marek kept me posted throughout the service appointment with necessary details.

Chris Collins was the best car salesperson I have ever dealt with. Friendly, knowledgeable and most importantly was patient and never pushy while I decided between 3 different vehicles. Finance manager Rachel was very helpful with the financing and detailed in explaining the warranties available. Lastly, managers Alex and Steve introducded themselves and made sure I was taken care of. Best car buying experience in my life (10th vehicle I have purchased). Thank you Chris and your team for an outstanding experience!

Engine light came on 50 miles after we bought our used jeep. Also keys didn't work properly. Nick our salesperson, fixed the keys and had the engine light diagnosed. Turned out to be problem with the battery. They gave us a new battery. So far I am very happy with their service.

I was told that a certain vehicle was available, so I drove from Parker down to the dealership in Golden just to be told that they gave the car to a customer over the weekend to drive it home and for me to come back that very same evening. The sales guy was going to call me and let me know when the vehicle is back and available and that never happened. Never got a call or email about the vehicle, even though I asked him to let me know if it even sells. So sad that the customer service just doesn't matter any more to any of these guys.

The work was completed as requested and in a very timely fashion.

Chris Collins was the best car salesperson I have ever dealt with. Friendly, knowledgeable and most importantly was patient and never pushy while I decided between 3 vehicles. Finance manager Rachel was very helpful with the financing and detailed in explaining the warranties available. Lastly, managers Alex and Steve introduced themselves and made sure I was taken care of. Best car buying experience in my life (10th vehicle I have purchased). Thank you Chris and your team for an outstanding experience

Excellent services every time special attention to Kevin and his team. Great job! I drive across town because of exemplary customer service.

Chris Collins was the best car salesperson I have ever dealt with. Friendly, knowledgeable and most importantly was patient and never pushy while I decided between 3 vehicles. Finance manager Rachel was very helpful with the financing and detailed in explaining the warranties available. Lastly, managers Alex and Steve introduced themselves and made sure I was taken care of. Best car buying experience in my life (10th vehicle I have purchased). Thank you Chris and your team for an outstanding experience.

From the first response to being walked to the door, my experience was phenomenal. I could not have had a better experience. Well maybe if they gave me gas for a year and free car washes 😉. Just kidding! Taylor was awesome. Evidently I had reached out twice and there were two men who’d received my inquiry and although I was intercepted by someone else first, Taylor picked up where the other guy left off, as I never received contact from the other person and Taylor took me for a test drive promptly upon arrival as the other person must have been busy. Then Jake assisted with my question financing. They were down to earth, and it was a relaxed very positive interaction. Jake assured me it would be a smooth process. I had to leave to pick up kids, so they sent the application to my email and I completed it that night. The next day I was approved quickly, a time was set to sign paperwork (which we all dread, don’t we??), and I headed down there with my daughter as she was buying the s60 I was replacing. I asked them a few times how long it would take since I was recovering from pneumonia. They assured me it wouldn’t take more than 45 minutes to an hour. That is with discussion of the warranty. He was good on his word and it was absolutely the best car buying experience I’ve ever had. Jake joker with us and was so amazing. He filled the tank in the car before I arrived. He made me feel really good about my decision. I believe he went above and beyond for us and I don’t believe that that is uncommon for him. I appreciate the “no haggle” approach. That alone is worth its weight in gold. I will definitely be back when it’s time to help my kids and my brother find their next vehicles. I am so blessed to have this car. It’s exactly what I wanted. Thank you guys. You’re the best.❤️

My experience has been phenomenal. I could not have had a better experience! Then Jake assisted with my question regarding financing. They were down to earth, and it was a relaxed very positive interaction. Jake assured me it would be a smooth process. I had to leave to pick up kids, so they sent the application to my email and I completed it that night. The next day I was approved quickly, a time was set to sign paperwork (which we all dread, don’t we??), and I headed down there with my daughter as she was buying the s60 I was replacing. I asked them a few times how long it would take since I was recovering from pneumonia. They assured me it wouldn’t take more than 45 minutes to an hour. He was good to his word and it was absolutely the best car buying experience I’ve ever had. Jake joked with us and was so amazing. He filled the tank in the car before I arrived. He made me feel really good about my decision. I believe he went above and beyond for us and I don’t believe that that is uncommon for him. I appreciate the “no haggle” approach. That alone is worth its weight in gold. I will definitely be back when it’s time to help my kids and my brother find their next vehicles. I am so blessed to have this car. It’s exactly what I wanted. Thank you guys. You’re the best.❤️

Took my 2018 Wrangler in for service. I had been getting the run-around for other Colorado Jeep service departments. Daniel Ocampo handled my claim professionally, expeditiously, and was genuinely friendly throughout the process. We need more service departments like this. Thanks!

This is the best experience I've ever had!! Seriously, I came into auto nation Chrysler west and I was so scared, I'm a first time buyer with little to no credit and my car guy Roberto is the best!! Hes the man to see!!! Not only did he stay in my budget, he got me into a car!!! Everything that I needed for my family. Truly was the best experience(: Thank you so much Roberto and Chrysler west for making it possible!!

Glenn and I have been with Jeep West for 16 years. We wouldn't go anywhere else.Their service dept. is absolutely wonderful. They are helpful, pleasant, kind,and very good at what they do. Their sales dept is excellent.

The staff is great! They take care of all your needs and explain everything in detail.

First time buyer, and I’ve never had such a breezy experience. There is so much anxiety and intimidation going into a dealership because last thing you want is to be taken advantage of. Roberto from the Autonation West location helped in every way possible. My dream car for a great deal was all because of him. Tell him Mahala sent you because no one else understands your wants, needs, and desires like he does! Thanks again!

My husband and I had put off car buying for a long time because of bad experiences at other dealerships. When we came here, we honestly expected the worst but hoped for the best. This place HIGHLY exceeded our expectations! From the moment we called about the car we wanted, to the moment we walked out w our brand (semi) new car, everyone gave us their VERY VERY best. We worked w the most awesome cute little lady, Chris Collins, and she was phenomenal! She made us feel good about our purchase and walked us through everything w such patience. Jake and Joe were also so awesome in helping w all our paperwork and some bumps along the way. We are soo happy that we came here and look forward to coming back!

Clean, efficient, knowledgeable, car ready when promised, the best.😊😊

I had two things done, I had my wife Jeep Serviced, the Service Writer was great. I also bought another Jeep while I was there and the Staff is very friendly and they had me on the road with a new vehicle in a couple of hours.

I met Roberto at AutoNation Jeep West. We went on 3 test drives. He understood my needs in a vehicle and was willing to go the extra mile to help find it for me. I appreciate his assistance and had a great experience at AutoNation Jeep West. Plus, I love my Jeep.

I have purchased many vehicles in the past, and I must say Taylor Doty made the entire process as smooth and easy as I could imagine. There has always been a sense of anxiety I have always had in making a large purchase, and Autonation are pros! They made it very easy and transparent. I will be back for my next truck.

Our experience at AutoNation and especially working wi Sales Associate, Aaron Mitchell was beyond exemplary. He, along with Service Manager Matt and Sales Manager Darcy, could not have been more helpful in rectifying our particular situation and getting us into a new care as expeditiously as possible. We cannot recommend this dealership and the people working there more!

Chrissy and Darcy are amazing!!! I would recommend them.

Roberto took care of me and my family at Jeep West. If you need a vehicle at a great price go see this man!

Purchased a 2020 Jeep Wrangler Rubicon and it was the best buying experience ever. I inquired about a Jeep they had listed on Auto Trader. I got a quick response back from Chen Liang. The Jeep didn't have everything I wanted, so he found me one. Made me an offer, then took my trade-in information and within a couple hours had an offer, out the door price. Excepted and went the following Saturday to pick it up and sign papers.i was there maybe an hour. Chen showed me all the bells and whistles on the Jeep and I was on my way. Highly recommend them. Best experience ever!!

Danny and Joseph were great to work with. I was in a negative equity situation with my trade and the made things worked and even suggested how to quickly work my way out of the negative equity situation. Check these people out before you by, you won't be disappointed.

Friendly staff went on for a CPS for my jeep. Pricey but worth it if it works

Danny and Joseph were great to work with. I was in a negative equity situation with my trade and the made things worked and even suggested how to quickly work my way out of the negative equity situation. Check these people out before you by, you won't be disappointed.

Danny made sure to fit me in the busy schedule - I appreciate the prompt professional service - I highly recommend them !Thank you!

We work out of state and I was in need of a vehicle we found this place online. Our sells man was Chan he was very nice and accommodating on finding the vehicles that we asked him to look at, we were looking for use. After test driving 3 vehicles we choose a 2013 Mercedes Benz and it' awesome, love it!!! I highly recommend this car dealership.

This was a seamless experience. We found a car on the site, reserved it and Taylor was there as planned. We ultimately bought a different car as it fit our needs better, but Taylor was professional, personable and patient throughout the process. He was easy to work with and was able to answer all of our questions. We would definitely refer others to him.

my name is adrian i went in search of a jeep to autonation west i found very good help with roberto aguilar he helped me find a good price and was very kind

Purchased new car that had an issues with ?check engine? and from the Service Manager Matt, the Sales Manager Darcy, and our Sales Associate Aaron Mitchell, we were taken care of and eventually presented with a different car. Their honesty and diligence in order to rectify our situation was beyond expectations.

Offered a rental and didn?t charge for service. Really cared about the amount of tome I waited.

I thought something was wrong with my transmission so I brought my car in. The team who helped diagnose my car was honest when nothing was wrong and didn't charge me anything. They were very friendly and helpful and I would definitely use them again.

Very good at maintaining my 2017 Jeep Renegade from scheduling to technician's work and advice.

I brought my Jeep to jeep west for service. I notice the had my dream car out front at a great price. I came in and asked for a salesman. I got the most sincere and fantastic sales man - Roberto Aguilar. He made the decision to purchase my dream car very easy. He got the paperwork completed quickly. I could not have asked for a better experience. Please ask for Roberto when you come into Jeep west, you won’t be sorry you did!

I needed an oil change before taking a trip that had come up suddenly. The service department squeezed me in on short notice, did the work very quickly, and I was on my way sooner than I anticipated. The service rep - I forgot his name - was very friendly and efficient. Thanks, Bob Mohrbacher

I have used this dealership a few times. Every time I do, their service manager is rude. I have spoken to their GM, Steve, who is also rude and unwilling to help. They are always booked out weeks for anything no matter how small the task, including oil changes. And if you need any Jeep warranty work done, good luck getting it handled in under two months. If you call you’ll be hung up on and dismissed. Use a different Jeep dealer if you can.

I was in need. Steve Johnson made it happen! Thanks guys very much appreciated.

I was in need for special service, Steve Johnson made it happen. Thanks for coming through for me.

I just purchased and took delivery of my 4th Jeep - Jeep Wrangler from AutoNation Jeep West. I have done business with this dealership since 1999 - John Elway then) when I purchased my first Jeep Grand Cherokee. My last 3 vehicle purchases have been with Peter Kucharski and Darcy Cadena. Both Peter and Darcy have done a steller job in follow up, getting me the most for my trade and a great deal on my new Jeeps.

Great customer service!! Both sales and finance went out of their way to make sure our needs were met. Found the Jeep we were looking for and will definitely be repeat customers!!

Loved working with Jeb. He was not pushy which I appreciated. He also was very knowledgeable and great to work with

Craig has been our service advisor for years and has always handled our service needs as a professional. We are currently on our third Grand Cherokee with Auto Nation and always felt our needs were met.

Came in traveling cross country, fixed issue in 20 minutes - everyone was professional.

Excellent service as always. The service advisors and vehicle mechanics are the best in the industry.

. The mechanics went out of their way to make sure I was satisfied and taken care of. I've only dealt with a handful of the Mechanics but I want to mention Kevin, Scott and Danny. They have been great and have been in communication with me and really doing all they can to help me with my situation. It's great to have awesome service like this when you're dealing with so much outside of things. Thank you for all of your help and understanding. I will be sending others your way as they cross my path.

David Hantman delivered with respect to finding the vehicle we wanted, meeting our wants from a price and monthly payment, and provided outstanding communication throughout the process.

Our car was serviced, door repaired and detailed inside and out. Looked like it did the day we bought it. It was finished on time with absolutely no hassle!

This service drive is the absolute best! These guys do a great job with any repair!

I brought my jeep in to have 2 open recalls fixed. I also asked if they could look at an electrical issue for me from a fuse that kept popping. They worked on my car for a day 1/2 just looking at the electrical issue itself and needed to to go more into depth with a charge which I declined because it was just for a cigarette lighter to be able to charge my phone. The guy, I believe his name was Danny told me twice that they had all the parts for my reamcalls and they will go ahead and start working on them and will call me once done. I get a phone call the next evening with a voicemail that says everything has been done and my jeep is ready to be picked up at my convenience. We went in on Saturday to get my Jeep and read over the papers on what had been performed. In writing it said, one recall was not performed because they put my parts on another vehicle! After they just told me everything was done and ready to be picked up they left a recall in fixed. No one at the shop was able to explain to me why or look up up any communication notes. They were very unprofessional and did not care about customer satisfaction.

Outstanding very professional and friendly. Tyler and his manager went out there way to make us feel comfortable. Answered are questions about car operations and sale of our trade in.

We have purchased numerous Jeeps from Autonation in Golden and this is because the service ha been exceptional . It is going to be hard to buy anything else.

The customer service to get my car service is 5 star professional and awesome service.

Overall good experience buying a new Jeep from AutoNation Jeep West. Nick C was my sales associate, and was pretty low key without any high pressure sales tactics. He made the sale smooth and seamless.

I had the pleasure of working with Ryan K., and could not be more pleased with my experience. Ryan was knowledgeable and respectfully kept in touch during my month long decision process. All of my questions and concerns were addressed which made the process much easier. Compared to other dealerships I contacted, no games were played at AutoNation West. Also, I must mention that the individual in charge of financing and the dealership manager were friendly and great to work with. Overall my experience with Ryan K. and AutoNation West exceeded my expectations. Thanks Ryan K.!

Jeep guy, but had truck bed needs....Was excited about the Gladiator, but I had a little bit of sticker shock. Eventually I found myself at AutoNation Jeep West were I was treated exceptionally by the GM Josh, and my Salesperson Aaron. I found the Gladiator that I wanted, was treated right in my trade, and found the pricing after incentives to by very affordable!

This autonation is always great in helping to maintain my entire family's cars and are always very friendly. While it is nowhere close to the nearest place we can take our cars, we always take our cars here and wouldn't take them anywhere else. Highly recommend!

Thank you very much for the quick , professional and personalized service.

Kevin was very helpful in scheduling me for my service. It's always a pleasure to speak with someone who really understands the value of customer service. When I arrived, I met with Marek. He was very pleasant to work with and he explained what services my car was due for and we agreed an alignment was probably needed. Even the cashier was friendly. Great experience!

Customer service is fine but problem wasn't fixed. Went in for an oil leak. They replaced my radiator. I still have the same oil leaking in the same spot.

The buying experience was long but the sales staff was great.

Had my Jeep serviced and got home to notice the mechanic he borrowed my wheel lock GRRR. Stopped back to pick it up and Mike the service guy took it upon himself to fill my tank. Great service Mike, you’ll keep me coming back.

Great experience overall. Highly recommend them for your Jeep/Chrysler needs.

I had a great recent experience at Auto Nation Chrysler Jeep West! Jeb did an amazing job helping me trade in my old vehicle and help me lease a new Jeep Grand Cherokee. He patiently walked me through the pros and cons of leasing vs buying, and answered all of the questions I had. Jeb never made me feel pressured and I felt like I got a fair value for my trade-in and also a great deal on my new lease terms! I’d highly recommend Jeb to anyone looking to purchase a vehicle!

The Staff is knowledgeable and friendly- the service manager Kevin is always available to help if need be its a very personable experience. The cashier is so nice. The facility is clean, there is bottle water for guest in the waiting room. We bought both our vehicles there and take them there for all our service needs.

I am having a problem with one tire since my oil change and tire rotation.

Extremely helpful service staff. An exceptional service experience.

When we initially contacted Auto Nation we were told they were two weeks out on appointments. Because it had to do with a radiator they fit us in quickly to their schedule. Now that's customer service!!

I have lifetime free oil changes on my 2017 Jeep Patriot. Purchased my Jeep at Auto Nation. On 1-27-2020 I had a 10:00 am appointment for an oil change. This took until 12:15 pm!! Totally unacceptable!

car repair very fast drop the car off at 2.00 pm and they call at 4 .00 pm and say the car is ready for pick up love this service department than you DAN

AutoNation Chrysler Jeep West is the only dealership I will buy from! They take care of you all around! I have bought my last two vehicles from them and I do all my servicing through them as well. Their service department is the best and they always take good care of me and my vehicle!

I have used this dealership's service for all maintenance and repairs on our current Jeep Grand Cherokee and for a Jeep Wrangler I owned earlier. Our experience has always been excellent. Repairs and routine service have always been done quickly and effectively. The service department staff has always kept us apprised and completed the work on time and as promised.

I was in the market for a used vehicle after getting a new job and not needing a car for a number of years. I?ve been skeptical of AutoNation after a very poor experience several years ago; however, I felt good about this place and was thankful they had something I wanted to purchase. As someone with mediocre credit and anxiety during the purchase, Chrissy made me feel welcome and comfortable. She deserves all the credit that I?m in a car I really enjoy. Kudos to the dealer and to Chrissy specifically.

AutoNation has always taken great care of our vehicles. They are kind and direct and never try to sell us more than what we need. The whole service team is truly amazing!

Been buying Jeeps from this dealership since 2005 (4 jeeps) and have taken them for service and repairs. Great people all around. Service is all first rate and friendly. I would STRONGLY recommence them first if you want a new Jeep or service and repair. New Jeep as for Rob and service as for Craig!

Purchased 4 new Jeeps from Rob since 2005 and have ALWAYS taken them here ALL my service and Repairs (ask for Craig). Great service and no pressure sales. Enjoy going to them.

Just took my Jeep Renegade in for a service and was amazed at the friendliness of the staff and the quality of the work. I will definitely be taking my car here in the future :)

Just bought a new-to-me Forester from Taylor and it was a great laid back experience. There was no hassle or pressure and I got just the car I wanted at a fair price. They even gave me a full tank of gas when I picked it up. It was a smooth transition from start to finish and left with a great car. Thanks again Taylor! Appreciate the great service!

Just bought a used 2013 Forester from Taylor and it was a great experience. Been years since I subjected myself to a dealer but Taylor made it a very laid back and friendly experience. No sales pressure and everything was pretty smooth in the process. Drove home with it that day and so far loving my new-to-me car. Thanks Taylor for the great service!:)

Just bought a new-to-me Forester from Taylor and it was a great laid back experience. There was no hassle or pressure and I got just the car I wanted at a fair price. They even gave me a full tank of gas when I picked it up. It was a smooth transition from start to finish and left with a great car. Thanks again Taylor! Appreciate the great service!

Very good! Communication was very good. Very courteous.

Friendly people and great service! The Facility was clean.

Service department is a waste of time. If you want to sit there for two hours and have no maintenance on your vehicle you’re in the right spot.

if your in the search for a car or a truck you need to go to autonation Chrysler jeep west they will work with you know matter what. very nice people there have a very awesome sales team and Finance. im not just saying this because i work there im saying it because its true i love my truck that i have got from autonation Chrysler jeep west will definitely always be part of the pink plate dealership thank you autonation Chrysler jeep west

They were willing to work with me to earn my business.

I had a very pleasant experience with Auto Nation and with the auto professional who helped me with my purchase. Everyone was very helpful and professional throughout my experience. I am very pleased with the service that I have received and with Taylor Doty who went above and beyond to meet my needs and have me feeling satisfied. Thank you Auto Nation

This process was painless and full of great communicators. Thank you AutoNation for making my new car purchase as easy as possible.

Worked with Nathan Medina, amazing service and willing to help. Highly recommend

Service department ready for me when I arrived. My service rep personally told me my Jeep was ready

Less than a year after purchasing a vehicle from AutoNation Chrysler Jeep West, my Jeep has needed service numerous times. Most recently, during our cold winter, the heat stopped working in the Jeep. After a few days of driving a rental car, I called the shop to find that my service manager was not at work. I spoke with someone else in the department and was quoted a repair cost of $3600. I wrote to the manager to see what sort of assistance he could provide for the repair and never heard back from the manager. I called around and found a shop that will repair the blend door for half the cost I was quoted at the dealership that sold me this piece of crap. I WILL NEVER PURCHASE HERE AGAIN. NEITHER SHOULD YOU.

I am a 1st time buyer, so the buying process was a bit stressful for me. I feel when you take a test drive you should take more then just the highway, there is not enough turns and bumps to go over to make sure things are good with the vehicle and nothing is wrong with it. I found out after I bought it the sway bars needed replaced, but I took it back to the dealer and they replaced them and gave me a rental car until I got my vehicle back. I also enjoy the 3 yr warranty I have, with the road side assistance, car rental until they fix my car, they also will change my oil, rotate my tires, and change my filters under this warranty. It is nice and will help me save money in the long run.

Awesome again. Fit me in for an oil change while they appeared busy. They filled me in when done and they checked out a small concern I had. Peace of mind is back for me. Thanks guys.

I recently needed some repairs to my new Cherokee as well as general maintenance. My tech, Steve, was very courteous and attentive to my needs. He went out of his way to make me feel like a valued customer.

I walked in and was immediately greeted by Roberto Aguilara. This man is amazing. We found a car that suited my car needs and financial needs. He is so personable and funny. We joked around and got business done. Everything went so smoothly. I highly recommend Auto Nation. And definitely ask for Roberto!

We had nothing but a positive experience at Jeep AutoNation. Jacob McDonald, our salesperson, was knowledgeable, attentive and professional. He made the process quick and painless. We definitely did not feel pressured and I would recommend him to family and friends. The entire staff was friendly, welcoming and helpful. We love our new Jeep Cherokee and could not be happier with our purchase and the dealership! Thank you!

We have bought and serviced 3 Jeep Wranglers with ANJW. Steve has been my service advisor for the last 2 of my jeeps. I can not say enough about how thorough Steve is. He is always on ready for my appointment by having items ordered and ready for my arrival. I know I can always drive in and drop my Jeep with him and not have to worry. He has kept me driving worry free for a long time. Thank you Steve! I receive professional service and recommendations that I trust every time I visit.

Only having a Jeep Compass trail hawk for couple months, I?m very happy with the car, but in the 2 times I?ve hade to take it in, my car always comes back with marks on the dash, steering wheel and door covers. It took 3 hours to install 4 pieces of plastic (window deflectors) another 3 hours to fix a rattle on the interior pillar on the drivers side.

Always very professional and courteous staff, extremely pleased with Jeep West.

The sales person was very nice, and very convincing, I'll give them that. I received a a copy of their 125 point inspection. They agreed to fix a small oil leak while I waited. The tires were marginal so they gave me an extra $500 on my trade in. All that was fine. However, 2 days after bringing the car home a faint odor of cigars had grown to a nauseating stench. I finally pulled out the cabin filter myself-one of those "inspected" items on the list. It was filthy and stunk. Clearly it had not been inspected, as no one would look at that and put it back in. I replaced it and the smell began to dissipate. I wondered what else had been overlooked, so I took it to my local and trusted mechanic. Several fluids were noted as low, including the engine oil, which was also noted as dirty. This surprised me, as there was a sticker on the inside of the windshield from the dealership indicating the oil had just been changed. Sure enough, a few days later the oil light came on. I took it to an oil change garage, where they said it was about 2.5 quarts low and "very sludgy." Also in my mechanics inspection, the battery was marginal and I had to replace it. So what else did this dealership miss on their "inspection?" Or perhaps their "Meets Standard" check off means their standards are pretty low. I now have a car I'm not entirely confident in. I will not ever shop at any AutoNation dealership again.

We are always very satisfied with the service we get at Auto Nation. Mike is a wonderful coordinator of our service needs

Most pleasant and comfortable easy buying experience. Top friendly sales rep fulfilling all my requests and wishes on my new vehicle order. kept me updated on any news about my order. sales process went absolutely smooth and satisfying. top notch.

Everyone?s was friendly and really professional about, explaining everything through the precoces.

Had body damage from fender bender. They handled everything perfectly. The work was beautiful. They handled the insurance company like experts. Diago was a true professional helping with payment from insurance company. Long story there. Insurance company made the payment part more complicated than it needed to be. Diego handled it.

Friendly staff and buying process was quick and easy.

My one complaint is that whoever moves the cars around is not careful when getting in and out. they have scuffed and scratched the threshold. i now tape a towel there. Everyone who checks me in asks why its there but nothing changes.

Friendly, quick and efficient. Got my Jeep in for service last minute and back on the road in less than an hour.

Kevin and Craig are exceptional. I have several Jeep dealership closer to my home but I choose Autonation Jeep West because of their outstanding customer service

mike in the service always does a great job he keeps the cost competitive

The entire service team is very welcoming and helpful.

Great service always . Professional and they get their work done on time as promised.

Thank you so much to Robbie, Josh & Marco for such an easy, relaxed experience. Robbie found us the perfect vehicle, always keeping our budget and wishlist in mind. Josh was extra helpful and kind. Marco was super informative and chill to work with. Overall such a great team! This is our 2nd time purchasing from an AutoNation. They take out the obnoxious price gouging and negotiations and are straightforward and honest. We’ll definitely be coming back when it’s time for us to add another car! Thank you again!

Kevin Ramer service manager at Autonation chrysler jeep west runs an amazing team. My Jeep was not only purchased here (sold by Roberto sales consultant at Jeep west ) but has been well maintained by these fine certified experts. I wouldnt consider purchasing or servicing my vehicle anywhere else! Give them a try whether purchasing, trading in or simply maintenance. You wont be disappointed Guaranteed!

I would love to share a few sentences about my experience. Customer 6040116 Fool me once shame on you... I was ripped off, and lied to, and Autonation Chrysler Jeep West will never see another penny of mine. I was charged almost 1400.00 for a fuel pump replacement and the fuel pump whines like a stuck pig. Mike Doht was the worst. When I would ask a simple question, he had absolutely no time for me and the conversation would escalate to near argument levels. And he replied why does it always come down to this?!? This man obviously hates his customers and probably his job. Heaven forbid a stupid customer might have intimate knowledge about a vehicle I have been driving for 9 years. I was told the noise was the fuel filter that I had just replaced myself that day. So they replaced it and the noise was still there. Then I was told a Jeep representative was there and he said that's just the way those fuel pumps are... I wonder what a Bosch representative might say about that. I wish I could attach an audio recording of the noise, so everyone could hear it. You see, I know this noise. This pump makes the same noise the old one did 2 years ago just before it died. I replaced it myself for about 300.00 back then. The one I put in didn't make this noise. The one thing you could do to improve is to get it right and not lie to your customers. It's really interesting when I go through a drive up window and the person at the window notices the noise and tells me about it. I just say, ya, that's my new fuel pump I got at AutoNation Chrysler Jeep West down the road on west Colfax, and it only cost 1400.00... Never again.

Difficult intermittent engine problem diagnosed and repaired. Thanks. Ron

Had a recall on the car. Came in to have it serviced. People are nice and staff knowledgeable.

Ryan Kelly was awesome! I communicated with him the day before I went in, and he was extremely helpful and did so much for me before I even set foot in the dealer. It was by far the best and fastest car buying experience I've ever had. You guys are awesome!!

AutoNation Chrysler Jeep in Golden Colorado is now my preferred auto dealer. I buy new vehicles and have them dealer-serviced whenever possible. After three bad experiences at another local dealer, I gave AutoNation an opportunity and I am glad that I did. Service Director Kevin Ramer , and his entire team, are professional, experienced, skilled, patient, and VERY customer service oriented. They take time to answer my questions, find the best value for me, and do the job right the first time. AutoNation Chrysler Jeep Golden has fixed another dealer’s mistake, performed my 50,000 mile service, provided a new set of tires (I am very particular), and addressed an engine warning light issue for me in the last few months – and I am completely satisfied. I have found my Colorado Jeep dealer for service items, and I intend to buy my next Jeep from them, and have it serviced at their facility (which I drive 45 minutes to use). I highly recommend Kevin, his team, and AutoNation Jeep Chrysler Golden. They have earned my business and my trust.

Tyler is a great guy! He exceeded all of my expectations.

Buying process was ok, the car seemed ok when I test rode it. When I came back to Golden to pick up the car I loaded it on a trailer to take back to Grand Junction. The next morning I went to unload the car and it would not start. At first I thought I may have left something on, but was not the case. When I open the battery compartment and the positive terminal was all corroded. I had to take it off and do some extensive cleaning before I could put it back on. The car finally started. A couple of days later I went to drive it down to Lakewood for military duty and noticed that the steering wheel was crooked, I called the dealership and talked to service department about having it looked at. They made the recommendation to take it to Auto Nation Ford, don't know why but I did. When I got to Auto Nation Ford they called Auto Nation Jeep West and they stated they would not take care of the alignment which is all the car needed, so I paid for it myself. I also showed a picture of the corroded battery terminal to Tim at Auto Nation Ford, he was like Wow. My sales person at Auto Nation Jeep West said the vehicle had been thoroughly inspected, but obliviously it had not been, I also found trash in the back seat pocket which I showed to the sales guy Robbie. The service department at Auto Nation Ford talked to Adam at Auto Nation Jeep West who said no to the price of the alignment. After that situation, I was very pissed. I can tell you now, I will never recommend going to Auto Nation Jeep West. That was xxxxty customer service. I guess it was easy to sell the car to me, but taking care of the customer afterwards must be asking to much for this dealership.

I love love love my Jeep! Chrissy and Adam worked with me while I was on vacation to close the deal so I would I have my Jeep ready to drive away upon my return. With a few emails Auto Nation was able to get me a better rate than my credit union! Love live love my Jeep! Thank you!

Totally positive experience with Jake! Highly recommend!

At first thay were great. Showing me the car test driving . I told them about the exhaust leak and TPM light being on. Know it was as is but thought thay would fix one of them. Was told thay would check on it . Seem now' no one has the time too call me back. Like your on your own. No family spirit there.

I HAD A 7:30 APPT AT CHRYSLER. DROPPED IT OFF WENT TO GET BREAKFAST CAME BACK AN HOUR AND A HALF LATER AND IT HADNT MOVED. ALL I HAD SET UP TO DO WAS AN OIL CHANGE AND REPLACE MY HOOD LATCH BACK ON THE CABLE NEEDLESS TO SAY I WAS PRETTY UPSET BECAUSE I HAD MADE A SPECIFIC APPT 2 WEEKS EARLIER

Worked with Tyler on finding the perfect car! He was very patient with me as I was back and fourth on a few models. We are happy with our new purchase and would definitely go back to Tyler!

For me, buying cars and dealing with a high-pressure sales staff has never been a positive experience. However, the exact opposite can be said about Chen Liang and his knowledgeable and professional demeanor. Going to Autonation was definitely a pleasant, expedient, and satisfying experience and will recommend friends and family to carshop at Autonation.

For me, buying cars and dealing with a high-pressure sales staff has never been a positive experience. However, the exact opposite can be said about Chen Liang and his knowledgeable and professional demeanor. Going to Autonation was definitely a pleasant, expedient, and satisfying experience and will recommend friends and family to carshop at Autonation.

Thank you for your help with my purchase! Love the Jeep

Jovan Roseboro really helped me out in finding the right car in my price range, and helped me understand everything I needed to know for a first time car buyer. Thanks Jovan!

Chrissy was our Salesperson. She was Awesome to work with. she didnt pressure us at all. in fact she and my wife hit off and were talking like they knew each other 4 ever. They were talking selfies with each other in the car. She will get our repeat business. Chrissy makes you feel important and relaxed. Awesome experience!!

Customer service was extremely great , mike was very efficient, helpful, and a he knew what i need

The salesperson and finance manager was very professional and courteous to me and my wife. They made sure we left satisfied with our selection. I would recommend this place to all of my friends and family!

awesome place to buy a jeep.. great customer service all around..

Avoid! Sold me a car that passed their inspection, check engine light came on within 4 hours, I found a replacement at a different Auto Nation dealer, I signed the quote they sent me and they agreed to get that car transported for me to buy. Other dealer sold the car, they asked if I was interested in lower specification more expensive alternatives, funnily enough I said no. No apology, no response from dealership GM, no attempt at customer service, they get 1 star as they refunded my deposit. Avoid!

Avoid! Sold me a car that passed their inspection, check engine light came on within 4 hours, I found a replacement at a different Auto Nation dealer, I signed the quote they sent me and they agreed to get that car transported for me to buy. Other dealer sold the car, they asked if I was interested in lower specification more expensive alternatives, funnily enough I said no. No apology, no response from dealership GM, no attempt at customer service, they get 1 star as they refunded my deposit. Avoid!

Friendly people that will not pressure you into buying, they only truly wants what's best for you. I was blown away by the customer service! They treated us like we were family. I'll never shop for another car anywhere else. If you want a Jeep talk to Steve Kern or Jeb Shultz you won't be disappointed

Marek Kozlowski, service advisor, has been helping me with service since the early 2000's. He is always cheerful and explains what services are needed, what can be deferred, and what should be expedited. Since 2002, I have bought 4 Jeeps there, had all services performed, never had any problems with warranty coverage, service always on time that is quoted. I keep my cars as long as I can, but expect when the time comes I'll buy my next one here as well. Until then, the service department will keep mine in great shape!

Professional and friendly staff with thorough and reliable service. I've always had a great experience taking my Jeep to the Chrysler Jeep West team and will continue to rely on them in the future.

Easy process. They have a good number of cars available. Salesman Jeb and managers made it happen.

Favorable experience. Treated well from drive up to goodbye. Thank you Jeep west.

First time buying a car and Danny Vallez made sure the proccess was smooth for me a month ago. Had an issue with the car and brought it back for service and once again Danny made sure to make it easy and gave the best customer service. Thank you all at AutoNation!

Salesman was knowledgeable & friendly. We never felt rushed or pressured.

Taylor Doty was very patient with us as we took our time deciding which vehicle would be right for us. We asked many questions and came back again n again. He was a complete gentleman, and we really appreciated his attention to details.

Service was efficient and customer service was good and friendly

Had maintenance done on my jeep and all went well except for a bad squeak in my sunroof. They attempted to fix it and it didn*t work so I will bring it back when the seal comes in. Noy anybodies fault. All was handled very professionally.

We bought a new jeep and it was the easiest process we’ve ever had buying a car! Polite, attentive, no pressure, great price and no surprises. Very happy with our experience!

Amazing facility and easy buying experience!!! Could not be happier with my new Jeep

Everyone was friendly and knowledgeable great place to buy a vehicle would recommend very highly

While our original experience with purchasing a vehicle from this dealership was generally positive. this was our first visit for maintenance (a minor recall issue) and it was quite poor. We had scheduled an appointment for the work and upon arrival (10 minutes early) the service dept. appeared to be staffed appropriately - an agent spoke to us within moments. He was plesant but said little; he found our file and after examining it merely said, "Ok, this requires just a minor inspection. We should be able to have it finished in just a few minutes. If I can have your key, you can wait in our customer lounge and we'll come get yhou when it's done." After a 90 minute wait, we finally aked for an update and the agent had difficulty finding our file. He asked around and eventually was told the corresponding paperwork was with the department cashier. He merely aaid "Go up these stairs and see the cashier and she can complete things with you." Upon speaking with the cashier, she too could not find the file. After a few moments she said, "Oh yes, here it is. Your behicle has been ready for a while. Return to the original agent and he'll have someone pull it around for you." We spoke again to that person and he rold us to wait out front and someone would bringf the vehicle up in a monent. After waiting 20 minutes, we returned to that same agent to ask where the vehicle is. He made a call and again informed us that it would be brought around and to wait out front. This time within 5 minutes we had out van back. The interior and exterior of the vehicle had not been cleaned even rudimentarily. The driver's seat had been moved and adjusted as though to fit the comfort of whichever service person recently drove it. Even while writing this review I'm reminded of just how bad this experience was, especially when compared to a different, highly-professional dealership I've been working with for over 15 years. I've had general service done on a second vehicle at this other dealership at least 30 times over the lifespan of the vehicle, and their service EVERY time without fail is stellar - absolutely customer-focused, dedicatedly informative and very personal. From the moment you walk in they greet you by name, talk over your needs and concerns, discuss the plan and any possible costs, introduce themselves and give you their business card (highlighting their cell number for direct contact any time) and then walk you too a terrific waitng area and offer free beverage access. They then keep you informed of progress and immediately inform you of any change to the plan or posible cost change before proceeding. When complete, th agent finds you and goes over all aspects and points of the work, providing easy-to-read paperwork and explaining every bit of it and discussing any recommendations. The vehicle is already waiting at that point just outside the door, cleaned inside and out and with no evidence that anyone was ever in it - seat and other adjustable items always in the same exact position you last left them in. From your moment of arrival you are made to feel the center of this business's attention. nearly every customer entering is happy to be there and always in jovial conversation with the service agents and are smiling when they leave. They've always addresed my needs well and have never steered me wrong.I look forward to every visit. The difference between these two service departments is as night and day. AutoNation should know better. They are major players, and this is not hard to do. In fact, getting it right is easy and supremely beneficial to all involved. Getting it wrong...well...I'll never be using them again. As I said, they should know better. Period.

Chris Collins and Kathrine Branski made the car buying experience easy and pleasurable.

Great experience with Jeep West. Peter was great and helped us get into the perfect lease. Definitely recommend them for your leasing needs!

Bought a used car from them. Right off the bat it started having issues. Misfiring on 4/8 cylinders, speedometer didn’t work when hot, slipping transmission, passenger seat off the tracks and more. All major safety issues. Went to chat with them about it they tried to get me to use my red shield warranty and not use their 4000 mile warranty. When I got it to the shop they got the tab and refused to fix everything but the passenger seat. Somehow these issues aren’t safety issues to them. Not knowing how fast you’re traveling and not having a properly functioning engine and transmission isn’t any concern of there’s. Guess they missed that in their “safety inspection”. Won’t ever do business with them again and in the works with my attorneys.

Very organized and very friendly. Gave a time estimate and was on time!

AutoNation Jeep West - Craig in service department : ) - The "Team" there is timely, responsive, calls with updates as needed, delivers as promised. I was never a fan of dealerships until I met this group. This is my 2nd Rubicon from them. Pody Hunnicutt, Colorado

KC was great! really helped me understand everything i needed to know about the car I was getting. The whole experience was great untill I got to the financing guy. I dont remember his name but he ruined my first car buying experience big time. I know salesmen can be pushy but I told him no on the added warranties for 20 minutes and he just kept trying to make me feel as stupid and guilty as he possibly could for not buying the added warranty. Saying things like "Oh, so you just dont care about protecting your car?" No matter how many times i said no he just kept pushing. He gave up eventually but I was seriously close to calling the whole thing off after dealing with him.

yes/no is a tough call..in general the people do a good job. have them a 2 Star on Google Brought in my 2014 Grand Cherokee with a compression/ valve issue....which is apparently well documented on more than one Jeep owner blogs. Service advisor did a nice job of giving me options... One of which was an $8000 engine replacement. Work was done quickly and at a reasonable price.. Having said that it would have been nice to be presented with a washed and vacuumed vehicle after signing for a $4956.68 job.... Mind you I already have had a $6000 insurance job at this dealership....just saying.

Jeb was great! I would recommend to all my friends. Thanks for a great experience.

Kevin & Matt were very kind and knowledgeable. As for the oil change, the wait was too long. I still have 11 more oil changes (according to Kevin per phone call). Oil change was scheduled for 8:15 so, I was there before 8 and didn’t leave until 10:17. Maybe I’m wrong but how long is an oil change? I’ll try it again but if it’s that long again, I’ll go to Jiffy Lube or Grease Monkey. The other thing was for them to check my tire’s air and they were the same numbers as before. 36,38,38, & 34; I was told they would change them all to 45 but it didn’t happen. I realize they are busy but maybe they should schedule quick jobs in one area and longer jobs in another. Other than that the fellas were great! Thanks Kevin and Matt!

Everyone was very knowledgable and friendly! I would definitely recommend them to anyone looking for a great deal on their next car!

Every time I come in the team is on point from the moment I drive in, all the way to the moment i walk out the door from great customer service! Keep up the great work auto nation Jeep team 5 stars hands down!!!

Chris Collins was an excellent sales person. When we were leaving, we made sure to grab her business card so that we could refer friends/family who may be looking for a Jeep in the future. We will be sure to go back to her in the future!

Before even I arrived at the dealership they picked up few cars according to my budget and choice. I didn't feel any kind of sales pressure at all and they helped me to get the car I wanted. Having the car more than I expected, actually dream came true. Every dealership sales cars, but you guys are beyond that, making customer's dreams into reality. So, thank you.

Christine was very helpful in dealing with my trade in, test drive and lease of a new grand Cherokee. Very knowledgeable about the new features of the vehicle. This is my 8th Jeep and 5th from this dealership.

Had a great experience at AutoNation! KD was very respectful of my time and budget, and we ended up with a great deal!

Our car broke down and we needed a new one. The staff at Autonation were extremely helpful in helping us to get one. We had had an emergency and it was wonderful that there was no hassles and everyone bent over backwards to make sure things went as smoothly as possible. Josh, Nate and Rachel were awesome. Thank you!

Xavier made the car buying process easy and enjoyable. I would recommend the dealership to anyone looking for a new jeep and Xavier as a salesperson.

I have nothing but the highest praise for the service department and Steven Johnson in particular. The issue with my Jeep Grand Cherokee was quickly diagnosed and dealt with efficiently. Steve kept me informed and updated and I drove away a happy camper.

I have to say that my overall experience in working with Auto Nation Jeep was a truly satisfying experience. From the salesman who worked with me to the sales manager taking time out of his day to have a 15 minute conversation with me about just life in general. Mr Dunn (our salesman) went way out of his way and above and beyond anything I have ever expected from a salesperson. I will definitely be going back there and I will refer all of my friends and family to buy from Auto Nation Jeep in the future.

Very knowledgeable sales gal and service team. They do a good job throughout the entire process and are always helpful.

Great experience with Mikey and his entire team. Not pushy, very open to what I was looking for and my situation

Facilities could use a facelift The staff is first rate

Jeb and Rachel went well beyond what we expected. I'd give them 11 stars if we could. They not only got us into a newer Jeep, but at a lower, affordable payment. Also, explained and provided the needed coverage that would enhance our experience,ue, windshield coverage, extended coverage, etc.. All this done after we were in an accident earlier and lost the Jeep we had just bought a month earlier. They also did this with us having to have nothing down. They are a great team that definitely did us right. Robert and Mary Conway

They fixed recall issues, and took care of some other things to be addressed in a timely manner.

Great service by Jovan and Rachel!

Chen was so wonderful. He was very informative and took good care for me in the whole process. He knew what was right for me and treated me like family. He offered me water, snacks and was super friendly. They always are so nice to me there, I’m so thankful. While I was waiting to complete the process, which wasn’t long- Cue another salesman, even offered me lunch. 10 star experience all the way. Also, I looovveee my new Jeep!

Love these guys I bought my Jeep there and take it there for all its service needs. The are awesome and affordable. I highly recommend these guys and gals !

My service representative, Marek, went out of the way to make sure that the leak was fixed. He agreed to keep my vehicle overnight, and test it a second time before releasing the vehicle. He also does a great job explaining mechanical issues.

Sales staff was super friendly and extremely helpful!

Car buying is stressful but the team here was amazing. From our sales representative Brandon to the finance team they all were open to what I wanted and needed and found the best way to do just that!!!

Matt in service department was friendly, knowledgeable, and eager to assist me in making decisions for appropriate needs of my Crossfire. My car has received regular maintenance from this dealer for the past 11 years and it’s running strong @ 60K. Thanks very much for being a reliable team player.

Jeb Schultz was very helpful in finding the Cherokee we were looking for my wife was in a wheelchair and we cannot get around very good

Brandon did a terrific job! The sales process was extremely professional.

The salesman, Ryan, was excellent to work with. All of the other personnel I had the privilege to meet were friendly.

they were very nice and willing to help get a vehicle in witch they did.

This is our 4 th New Jeep from Autonation Jeep West. We could not be happier with our New Grand Cherokee. Our salesperson Chris was excellent, and very knowledgeable. Alex, as always got us the best deal ever, as he always does. Thanks Again.

Bought a Jeep Grand Cherokee and we received Excellent customer service. I highly recommend talking to Peter in sales.

In over 50 years of trading in and buying used vehicles, I have ended up with lots of defenses and cynicism about used car sales. So I came in to AutoNation Chrysler Jeep in West Denver ready for more of the same. What I got was a sales person (Aaron) who was willing to answer every one of my questions, follow my process and serve my needs in outstanding ways. And a General Manager (Steve) who took a genuine interest in me as a person as well as work wisely and fairly through the couple issues that arose. A Sales Manager (Andre) who helped the cause. And a Finance Manager (Rachel) who cared about more than the bottom line and paper work. Thanks everyone for making up for some prior car dealing scars, getting me into a vehicle just right for us, showing how a good operation is run, and giving me a dealership I am glad to recommend to family and friends.

I loved our buying experience! Ryan was amazing to work with and honestly made it painless! Josh was great and made the decision easy! We love our Audi and want to thank you all for getting me on the road to Tennessee safe

I recommend it totally, look at other dealerships and none of them found what here, good service, good quality and above all a good deal for my Jeep Grand Cherokee.

Jeff was very knowledgeable and completely answered all of our questions!

Mike made the experience very comforting

Best car buying experience I have ever done! Chen has my deal done before I ever got there. Even the finance guy was super flexible and made my payments exactly where I needed to be! Amazing people and place!!

Amazing customer services in the service department. They always take care of me and explain everything that is going on with my car!!

2 hours for an oil change 4th time to fix that dam auto shade now 4th time you say 165.00 to look at it WELL you looked at 4 times and it still doesn't work so 3 times before you just looked at it. it's still doesn't work. sorry not coming back to see that new Taheo

My fiancé and I purchased a car here this week, our salesman actually listened to us and helped us find what we wanted and needed instead of trying to force us into something....I also appreciate the no haggle pricing, takes those awkward moments out of the sales process...overall great experience

A HUGE thank you to both Danny Valles and Marco for helping me and my husband find our new car! What a memorable experience we had with you guys everything went so smooth didnt get pressured to buy anything they worked hard to find me and my husband the right car and happy to say we found it so thank you guys for everything you guys did would highly recommend working with these two amazing employees! Thank you once again

Very nice experience buying our Jeep Cherokee and great service from Taylor D. and Alex E.

Highly reccomend Roberto Aguilar sales consultant check out his reviews on Autonation chrysler Jeep West! se habla español! 👍

Ryan, Rachel and Andre were AMAZING! I walked in hours after finding out my car was totaled from an accident. Two hours after arriving, my test drive, all negotiations and paperwork were complete on my new Grand Cherokee! These three made this the easiest and best transaction I have ever had when purchasing a new vehicle hands down!!! Thank you again and I will definitely be back!

I have been servicing my Jeep Grand Cherokee here for the last 6 years. Their service is professional and timely and I have had only positive experiences. The lounge area for waiting customers could be much improved but it does not reflect the quality that is delivered by the service department. I will continue to be a loyal customer! Marek is an excellent service technician and he is so very courteous and helpful.

Brandon is my go to guy for a new car. He goes above and beyond searching for the right car in the right price range. Thank you for having such amazing employees working on your sales floor and in your service department.

Great service as always. The service is fast and friendly.

Worst most dishonest service dept I've ever experienced. Gave my daughter a $195 estimate to fix an ABS sensor, then demanded additional $240 when she called to check on it. She couldn't afford that so went to pick it up and they wouldn't give her back her Jeep unless she paid $195 "diagnostic fee"even though no repair work was done. She went to Golden Auto Clinic and got the repair done for under $150. Stay away if you don't want to be ripped off!

My 3rd time in to get the same leak fixed on my 2018 Jeep Wrangler JK. Hopefully 3rd times a charm.

great staff and easy process. no pressure to buy

Great staff and easy process

They took well care of me while I waited for servicing

Always up to date and professional in every way and a great staff

Christin Collins was a great salesperson, she made the buying process easy and made sure to answer all of our questions. AutoNation Jeep West had a large inventory on hand and we were able to test drive both used and new Wranglers. My wife and I were always greeted immediately even though they can get pretty busy on Saturday. Overall I am very happy with what was a low pressure and enjoyable buying experience.

I specifically called in advance for a female sale representative. I wanted to work with someone that would listen to my needs, my concerns and also treat me with respect with my naive auto questions. I was referred to KD (Katherine Branski). She exceeded my expectations. Articulate, knowledgeable, great communicator (even on her off days) and ultimately she found the Jeep and the trim package I wanted. I had time and KD didn’t rush me. I highly recommend KD for anyone that likes to be methodical about their approach, and not in a hurry. Her number is:847 400 4490! Give her a call directly!

Just bought a new Jeep JL from them and it was a really great experience. My family has worked with Josh Ewers in sales over there for a while and would recommend him to anyone. He is very knowledgeable and helps you make an informed decision about a vehicle. The rest of the sales team was very nice as well and made buying a new vehicle very easy.

Our experience at AutoNation Chrysler Jeep West was very positive. Our salesman, Jake McDonald even came in on his day off to accomodate our schedule. Everyone did a good job of explaining all the details and got us out of there in about an hour.

Great experience. Jake Dunn is a phenomenal sales person and guided me throughout the entire process. Highly recommend AutoNation and more importantly, Jake Dunn!

always buy my cars here never had a problem with them planning on getting another jeep soon

I flew to Denver to help my son purchase a jeep and the staff at AutoNation made that experience very easy. A special thanks to Dave and Alex.

Jim and Alex were very helpful in helping me find the car I was looking for at a price a could afford. I had a great experience!

Jake helped us quickly renew our lease with a new car, in just 48 hours! And he delivered the car to us.

I hadThe Best Salesman I have ever had the pleasure of dealing with! Jake was friendly and knowledgeable and I didn't feel pressured at all! The GM came and introduced himself and was so nice! I will definitely purchase my next vehicle with them!

Ordered and purchased a 2019 Jeep Grand Cherokee Summit. Darcy Glascock ordered the car for us, Ryan Medise and Nick Cahow handled the delivery, and Matt Karl handled the financial closing. This was by far the best car buying experience I have EVER experienced, in my 45 years of buying cars. Everyone was so supportive and helpful without being excessive. Everything was totally transparent too. The car was ready exactly when promised and it was perfect. The trade-in process went exactly as promised; totally professional. When I'm ready to buy another car again, it will only be from them.

Brandon Gibson, my sales associate, Was great! I had questions between appointments and he promptly responded and no pressure attitude made it an easy decision. The meeting with financing was frustrating as I has to wait an hour to Meet with him and I was paying cash. He was apologetic and professional but the wait was unnecessary.

Dropped car off at 9 for a recall service. Was told it would be about 2 hrs. and it was done in 1! The wait area was good. It was an ok experience.

Ryan Medise did a great job ordering the exact Jeep I wanted at a great price. Communication was excellent during the time until it arrived.

I had my Jeep Airbag recall done here - they sent reminders for my appointment and the service was outstanding and easy and quick!

Was pleased with how fast they got to my Jeep, but was disappointed in the results. I felt they didn't get to the real problem. The inspector should of talked to me before making his conclusion.

I worked with Roberto Aguilar and would give him 5 stars! He was fantastic to work with along with the staff at AutoNation Chrysler Jeep West! Highly Recommended!

I purchased a used Jeep Liberty. The sales person Jake Dunn was very good at following up with me to see if I was happy with my purchase. I did have a something that did not seem to be working, I was able to make an appointment and get if fixed without charge! Great sales person and great customer service. If you are looking for a used Jeep, Please call Jake Dunn!!

I am treated well, not pushed into a deal. They always have the exact vehicle I want.