Recent Reviews from AutoNation Chrysler Jeep West

The only reason they get 1 star is because google won't allow me to give them a zero! You might have read my previous review last March when this dealership told us they could no longer service the vehicle they sold us even though it was still under the manufacturer warranty. Well, things have gotten worse. We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ass. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you f'ing kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

Erica Miller Apr 10, 2018

The only reason they get 1 star is because FB won't allow me to give them a zero! We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ass. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you f'ing kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

Erica Miller Apr 10, 2018

The only reason they get 1 star is because Yelp won't allow me to give them a zero! You might have read my previous review last March when this dealership told us they could no longer service the vehicle they sold us even though it was still under the manufacturer warranty. Well, things have gotten worse. We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ***. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you [non-permissible content removed] kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

pinksuede27 Apr 10, 2018

To start, I would NOT recommend buying a vehicle from AutoNation Chrysler Jeep West.    We began shopping for a new Jeep back in the beginning of September. My wife wanted a very specific Jeep that unfortunately, we couldn’t find at any of the dealerships in Texas where we live.   We finally located one at AutoNation Chrysler Jeep West, so we started the process. Right off the bat we were informed by our salesman, Jeb, that the vehicle had been damaged during a hailstorm in May, but had been completely repaired. Now this put the brakes on for me at first, but it was a very attractive price, so we continued the process and asked for Out The Door pricing.   Once we received the OTD price, Jeb did let me know that there were still a few dings in the chrome trim around the windows. I asked him to send me a few photos, which he did, and it was noticeable but not terrible. I asked for another $1,000 off, which was immediately shot down.    We decided we still wanted the vehicle, so I called to put my deposit down. Before giving my info, I asked Jeb to take one final walk around the vehicle to look for any other damage that might have been missed. He said the only damage was to the trim, which he had sent photos of.   So we booked our flights and let him know we’ll be there Friday at 7pm to pick up the car.    We arrived promptly at 7pm for our appointment with Jeb. After waiting for someone to track him down, he greeted us and said he was working with another customer but gave us the keys and said it was out front and we were welcome to test drive it while we waited for him.   The exterior of the car was quite dirty but after my first walk around, I quickly discovered some significant damage that was never mentioned to me. There was a broken piece of plastic that was a hole about 4 inches long and 2 inches wide below the windshield wipers, 3 places about an 1inch wide had a terrible paint replacement from hail dings, and there were several paint chips on the doors.   When I confronted Jeb, he said he must have missed them and this is why the dealership doesn’t like to sell out of state (which seemed like a terrible excuse). Long story short, we finally talked with the sales manager and got another $500 off the vehicle.   We agreed to purchase and then waited for 2 1/2 hours to speak with their finance person. After another hour, we finally leave the dealership around 11pm and start the drive home to Texas.   Now comes the next hurdle. Come October when we begin the process of registering the car in Texas, we find that the dealership never sent the title and tax information to the Texas Tax Office. After about 5 voicemails, I finally get ahold of their finance person and she said that their title team would reach out the next morning. I didn’t hear from anyone for a week and half and was leaving a voicemail every other day. After two weeks, and 45 minutes on the phone, I finally got in touch with the right person and they sent the requested documents.   By this time, I was past the registration period in Texas and had to pay $223.73 in penalties.     All in all, I will never purchase a vehicle from this dealership again. That was my experience and I hope it helps in your decision of where to buy your next car.

Garrett Long Oct 27, 2017

To start, I would NOT recommend buying a vehicle from AutoNation Chrysler Jeep West. ¿¿We began shopping for a new Jeep back in the beginning of September. My wife wanted a very specific Jeep that unfortunately, we couldn’t find at any of the dealerships in Texas where we live. ¿¿We finally located one at AutoNation Chrysler Jeep West, so we started the process. Right off the bat we were informed by our salesman, Jeb, that the vehicle had been damaged during a hailstorm in May, but had been completely repaired. Now this put the brakes on for me at first, but it was a very attractive price, so we continued the process and asked for Out The Door pricing. ¿¿Once we received the OTD price, Jeb did let me know that there were still a few dings in the chrome trim around the windows. I asked him to send me a few photos, which he did, and it was noticeable but not terrible. I asked for another $1,000 off, which was immediately shot down. ¿¿ We decided we still wanted the vehicle, so I called to put my deposit down. Before giving my info, I asked Jeb to take one final walk around the vehicle to look for any other damage that might have been missed. He said the only damage was to the trim, which he had sent photos of. ¿¿So we booked our flights and let him know we’ll be there Friday at 7pm to pick up the car. ¿¿ We arrived promptly at 7pm for our appointment with Jeb. After waiting for someone to track him down, he greeted us and said he was working with another customer but gave us the keys and said it was out front and we were welcome to test drive it while we waited for him. ¿¿The exterior of the car was quite dirty but after my first walk around, I quickly discovered some significant damage that was never mentioned to me. There was a broken piece of plastic that was a hole about 4 inches long and 2 inches wide below the windshield wipers, 3 places about an 1inch wide had a terrible paint replacement from hail dings, and there were several paint chips on the doors. ¿¿When I confronted Jeb, he said he must have missed them and this is why the dealership doesn’t like to sell out of state (which seemed like a terrible excuse). Long story short, we finally talked with the sales manager and got another $500 off the vehicle. ¿¿We agreed to purchase and then waited for 2 1/2 hours to speak with their finance person. After another hour, we finally leave the dealership around 11pm and start the drive home to Texas. ¿¿Now comes the next hurdle. Come October when we begin the process of registering the car in Texas, we find that the dealership never sent the title and tax information to the Texas Tax Office. After about 5 voicemails, I finally get ahold of their finance person and she said that their title team would reach out the next morning. I didn’t hear from anyone for a week and half and was leaving a voicemail every other day. After two weeks, and 45 minutes on the phone, I finally got in touch with the right person and they sent the requested documents. ¿¿By this time, I was past the registration period in Texas and had to pay $223.73 in penalties. ¿¿¿¿All in all, I will never purchase a vehicle from this dealership again. That was my experience and I hope it helps in your decision of where to buy your next car.

Garrett Oct 27, 2017

Absolutely the best experience I have had at a dealership. I researched vehicles on the Auto Nation site, as I knew what I was shopping for and had found the vehicle I wanted that was located at AutoNation Chrysler Jeep West. I scheduled my test drive appointment and has received an immediate call from Jake Dunn, who the Sales Associate that would be assisting. Mr. Dunn was wonderful, especially accommodating me when I needed to move up my appointment by a day. There was no sales pressure as again I already knew what I wanted in a vehicle and was there to test drive and check out the one I was set on. I drove the vehicle and was impressed with the cleanliest and performance. My mind was set this vehicle was going home with me that night. Again, still no pressure from Mr. Dunn as we returned back to the dealership to do the paperwork and financing docs. We did up the contract and Mr. Dunn moved on to the Finance Department where I was introduced to Jeri Salazar, this lady was absolutely fantastic in working with me on the warranties and getting the best financing options available. Ms. Salazar, like Mr. Dunn, was not only professional, but was friendly, caring and explained in detail all transactions. They both answered all of my questions and then some. I received all paperwork on the vehicle to include the car fax, dealer full inspection of the vehicle and a repair sheet of repairs and services Chrysler Jeep West had performed on this vehicle. These two individuals for sure make a great team and would highly recommend them to any of my friends/family who would be interested in purchasing a vehicle from AutoNation Chrysler Jeep West. Not to mention the fact that it took less than 2 hours for the whole process from test drive to finance completion. Great job to all the staff at AutoNation Chrysler Jeep West as other staff members were very pleasant as well asking if there was anything they could accommodate me with while I had short wait inter-voles. I am extremely pleased and have had my vehicle now for two weeks and enjoy my 2012 Ford Edge Limited. Great price for this vehicle that was well maintained and had less than 40,000 miles. Thank you Jake Dunn and Jeri Salazar for such a wonderful experience with my purchase. Again, you both as well as the staff of AutoNation Chrysler Jeep West are fabulous people.

Patricia Ann Sep 29, 2017

I'd give them zero stars if I was able to. I bought my car during the hail sale over Memorial Day weekend. At first I was excited to be getting a great price on the vehicle. We cut our deal and went on our way. The next day they called me and asked to verify the VIN number on the vehicle I had. It turns out they had done all my contract work with the wrong number. They told me to come back in and we would get it squared away. I had no idea what I was in for. When we made it back to the dealership I was told the vehicle I had in my possession was $1500 more than the one that they did the paperwork in so I need to pay that or take the other car. First, I had never driven or even seen this other car they were trying to push off on to me. Second, no one told me on the initial phone call for this issue that I was going to renegotiate everything. Third, the vehicle they were trying to push on me was not the trim package I had requested. I do not feel like it's shocking that I passed on the car they had done the paperwork in. After a few hours of back and forth with the sales team we reached a deal and I did end up paying $750 more than I was originally told the vehicle would cost. I found the whole process incredibly off putting. The manager on duty told me I was "trying to take advantage of the situation" whereas I feel I was told the price for the car and it is what I should have paid for it. I understand that mistakes happen but it was not my mistake and the sales team did not need to be rude to me. Fast forward two months later, the temporary tags on my car are about to expire so I go into the DMV to get it registered only to discover that Autonation has yet to send in the paperwork for the car so I can't. I ended up having to pay for a temporary tag extension. For about the next two weeks I called the dealership multiple times and left messages for the title department. No one ever answered the phone or returned my calls. Eventually, a postcard from the DMV came stating they had received the paperwork so I could go register. I am happy they at least are checking their messages but at the very least a phone call or even an email to the email on file could've been sent so I knew things were being taken care of. I would never recommend this dealership to anyone. Mistakes and blame are abound at this location. I took my Jeep into a different autonation closer to my home and literally had an employee there apologize that I had bought my Jeep at Autonation West and I had not even told him any of the above things.

Shannon Cahoon Aug 31, 2017

Shannon Holt Aug 30, 2017

The wife and I bought a new jeep Cherokee limited and the pricing was perfect. After about a month the A/C stopped working, no biggie I have a warranty. So I take it up there at the earliest appointment and explain what is wrong. I'm greeted by some middle aged mechanics that basically tell me nothing could be wrong with my jeep, even suggested I may not know how to operate the touch screen controls, and they topped it off with freon. I'm 27 and as he says this to me I'm on my IPhone 7 plus thinking this old white guy is an idiot if he thinks a touch screen confuses me. So I leave infuriated but get my keys and get out of there before I snap back to Iraq and start stacking bodies. Well minutes after we leave the A/C craps out. Go figure. I deal with it. 2 months of Colorado summer with no A/C and my jeeps leather smelling like a locker room bench I bite the bullet and schedule another appointment. Dreading the visit again of having to be talked down to because they don't think my vehicles problem exists and refuse to investigate the claims I meet Scott. I'm pretty deaf from being blown up in Iraq so I speak very loudly, as I explain to Scott my problems some old black guy working in the auto bay tells me to quiet down and take that mess outside. Scott could see that angered me even more so he took me aside and I continued to explain my problems and the reason I brought my jeep in. After I explained everything Scott let me know this should of been fixed the first time and the first service tech I got failed me. I also had videos of the jeeps A/C not working incase I ran into "Mr. Maybe the 27 year old can't use touch screen" guy again but Scott didn't want to see them. He believed me. He was upset for me that his peers had failed me, a customer of a $30k vehicle, was denied solid customer service, respect and most importantly a working vehicle. I don't know who hired the two middle aged men with bad attitudes but Scott should be their manager, supervisor, boss etc. Scott should probably be running the entire service department due to him actually caring about the customer and their vehicle. The problem that didn't exist to the first mechanic who was too lazy to look Scott found within the first few hours my vehicle was there. Turns out the compressor was shot and hoses were bad. My warranty covers everything and Scott has called regularly to keep me updated on parts arriving and installation. He's literally stayed on top of this since the minute I turned the keys over to him.

Matt Seablood Aug 3, 2017

If I could give a "0", I would! Worst experience ever! Went to the dealership about 10:30 a.m. knowing what we wanted. We test drove two Jeeps and made our decision quickly. We chose one of a different color that had been just dropped off the truck. Now it was time to talk about the trade in. First, they tried to give us $5,000 less than what our trade-in was worth. Then they gave us $1100 more stating that was their limit because they had to account for new tires. I think they thought we were stupid. Fortunately for us, the incompetent salesman left the company "trade-in haggling sheet" on the table by accident so we could see exactly what they were looking at. Once that was brought to their attention, we were immediately given what it was worth. After that, we quickly agreed upon the bottom line.....Then we were left to sit...and sit...and sit some more. 3+ hrs. we sat. We watched financing directly across from us sit in their offices texting and playing on their phones, one with his feet up on is desk. Our salesman finally came back to the table and apologized for the wait, said we should be next in financing and mentioned that the vehicle still needed to go through inspection and detail. Seriously? In the past 4 hours, they had done nothing with the vehicle and "WOW" we are next considering there is no-one in either of the two offices we have been looking at for the past 3+ hrs. Another hour later and ready to walk away, we finally stopped watching finance play on their phones as we were escorted into the office. The manager came in and apologized after hearing how upset we were about our experience. We were told that, even though It is now 5pm, the vehicle is still untouched on the lot. The manager told us to go get dinner (Since we hadn't eaten ALL day! Don't we feel stupid making fun of the couple who had Jimmy Johns delivered earlier.). We gladly left for dinner, extremely frustrated and hungry. We returned at approximately 6:30 pm. The vehicle is still not ready. I decide to go into their little store. My boyfriend mentioned 6 hours earlier that he was going to surprise me with a set of WeatherTech mats but they told him they were sold out. As I walk into the store, I look right at a full set of WeatherTech mats. I immediately return to my boyfriend and ask him if he was kidding about the mats. He said he wasn't. I let him know there was a full set in the store. We walked back in together. He confirmed I was looking at the right mats. As we were going to purchase them, we were told by the guy behind the counter "yeah, those are on hold for someone". I asked, "Then why are they on the sales floor?" Just a blank stare. So there is obvious incompetency not just on the sales floor, but surrounding us. Finally, at 7:15 pm, we drove away with our new Jeep. Exhausted from this awful experience, we were just happy to be done....so we thought. A week later, we received a message from the dealership financing. They failed to have us sign the Power of Attorney forms. Now we have to drive all the way across town to the dealership to sign the forms. Another week later, we received another message from finance. Someone in finance, for some unknown reason re-processed the credit card we used to pay the first payment and they have now credited the card for the same amount, canceling out the first payment. Why are they messing with our credit card two weeks later from the day they ran it when we initially bought the car? Now they want our credit card number to re-run the card for the first payment again. So if you had it to run the credit without us there, why can't you re-run the payment? I can't wait to see why they call us next week! UNBELIEVABLE! BAD, BAD, BAD CUSTOMER SERVICE! STAY AWAY FROM THIS LOCATION!

Darlene Vita Jul 26, 2017

This was my first time buying a car, and it will certainly be my last dealing with autonation, specifically jeep chrysler west. I went in to look at the cars that suffered from the May hail storm. I found a subaru they had that was marked down $4k due to hail damage, and I wanted it as soon as I finished my test drive. After doing the paper work on a friday, they needed to replace the back window(broken from hail) before I could leave with it and said it would be done by monday or tuesday, most likely tuesday. I contacted my salesman on monday saying I can come by Tuesday afternoon. He simply responded its looking to be done on Wednesday. So on Tuesday I contacted him again asking if the afternoon is okay to come by for my car that I had already put $7000 down payment on. His response was it is looking like it will be done Thursday. I then asked why there is another delay, and received no response. I called Management first thing in the morning, my information was taken down, and he said give him 20 minutes to call me back. I received no call back the entire day. It is now wednesday and i called management again first thing in the morning and a different manager took my info and finally called back saying it is now looking like Friday, because my glass had to be special ordered. Which i should have been told to begin with, instead I was dragged along day by day being told every different day of the week. At this point i wanted some kind of compensation for being without a car all week, whether it be a loaner car, a window tint, something, and both managers and VP told me they will not do any type of compensation for me since their hands are tied on when the glass gets in, however their hands were not tied when they quoted me a week difference from when i actually got the car. On Friday, now being a week since i signed the papers, I called to see when I could pick my car up, and was then told that the glass has not come in yet, and it will DEFINITELY be done on saturday. Now it being saturday I once again called to see when I could come pick my car up, the manager told me it could take a couple hours or it could take 4 hours, he didnt know when the tech would be in to do it but it WILL be done today(saturday). So i gave them ALL day, from calling first thing at 9AM to calling back at 6PM. The first thing the manager said was Im sorry i forgot to give you a call.....very professional, as if i have not been waiting a week already and being treated like im not even a customer. He asked if i could come on by, so i did, expecting my car to be ready. Well, it was not. I drove all the way down to golden from up north to be handed a key to a rental jeep and told that the Tech never showed up to work to install the glass, so now after 5 days with no car, they FINALLY decided to give me a loaner on a saturday evening, when i did not necessarily need a ride anymore to work since it was the weekend. Go figure. I finally went in monday evening to pick my car up, which once again was supposed to be done first thing in the morning and turned into final hours of the day. I walked around the car to make sure everything was okay, but it was not. The vent insert on the front bumper was now missing, and when i got into the car, the glass from the broken window was still ALL over the back seats and trunk, the car was not cleaned in any way, shape, or form. I walked back to my salesman and told him, and had to wait another hour, before someone could simply vacuum everything out. On top of all that, they had to order my insert, and didnt believe there was one there to begin with until i pulled up their the post for the car and showed them that it was there. It was a $20 piece they wanted to try to get out of..... after waiting a week they put the insert in but it was not painted to the color of my car, and i needed to schedule and appointment to get it painted. That day i recieved a email from my salesman about my sale and if there is anything left he can do, and i responded saying i need to make the appointment to get my insert painted. I still have not received a response from them to set up my appointment, it has been 2 weeks. Now i have bought a new matching insert on the other side, JUST so i do not have to deal with Auto Nation any longer. Never will i recommend this establishment to ANYONE, and i hope no one else has to deal with the absolute lack of customer service that they provided with me as a first time buyer. I am in shock with how terrible this sale has been, and having worked at mercedes benz and kenworth(both dealerships) this is by far the worst business i have ever seen or heard of. I never once had them call me back, it was always me calling them after waiting for a call back. I was pushed off everyday for a week, and even when i received my loaner, i was not made aware that i am driving down there to get a loaner, it was made to sound like my car was ready when it was not. This place is terrible, and i am just happy that i finally do not have to go back to them for anything else.

Casey Dawson Jun 21, 2017

*** Reviewing for a Positive Change *** The Sales Associate: Mr. Hund was very patient and knowledgeable and had a wonderful demeanor – he did an excellent job showing us around the lot, the different options and sales, helped with comparisons and was great explaining the vehicle at time of pick up. Only critiques with Mr. Hund: We had windshield due to be replace on a new 2017 Jeep Grand Cherokee (06/06 purchase date), and from 06/06-06/09 had not received any follow-up calls from Mr. Hund with the date/time that we can pick up the vehicle – myself and my husband have called several times for an update, his voicemail was always full (both work and cell), the receptionist would tell us that he was in but could not be located and to call back in an hour, then when we would call he would be gone for the day. It took us calling the General Manager, Joshua Larsen to get a response. (4 stars for Mr. Hund) The Store: The 1st impression walking into the dealership felt outdated, it has an old school care sales feel, torn chairs, old desks, and the front desk appeared to be disorganized and cluttered with papers, stickers and office items, very dusty and unclean. Not that every showroom should be top of the line to be productive, it's only the impression that I had at first view…totally different than what would be expected from a Jeep dealership, Jeep takes a lot pride in its product and I would think anyone connected with the bran should as well. Also, no one asked us if we needed water, coffee or offered anything while we were there (from 5:45-10:30pm, drove an hour to shop the Golden store). (2 star for the store) The Finance Manager: Matt seemed great at first – friendly, calm energy and professional, however, when we began to ask for the plan documents and more details for the protection plans and adjust our options (to make a fully educated purchase), Matt’s energy changed. The protection plans are not presented clearly and honestly - numbers are bolded in columns on a spreadsheet, as if all of the items are included in the top "bold price", but the items are actually charged a la carte and priced individually within the loan. Ample time to review the terms is not provided at the time of presentation, as a customer we are not provided with all the documents to make a sound educated decision. The level of service and energy changed when more information about the plans and pricing was requested. It left us very uncomfortable with the remainder of the transaction, as he told us that if we did not take any plans that our interest rate would go up and said comments like "new vehicles have mechanical issues" etc.; he said that he would not purchase Chrysler himself. I contacted the credit union directly, the loan office confirmed that our rate was based solely on our credit score and debt, that my credit score was excellent and the rate would remain low. I went to AutoNation to avoid the sales pitches and the feel of being thrown to the wolves or being up sold on products that were unnecessary, and the reviews online seemed average. This was my first “New” vehicle, and I really wish the memory that came along with the experience would have went better. (2 Stars for Finance)

Diedra Rae Jun 14, 2017

The Sales Associate: Mr. Hund was very patient and knowledgeable and had a wonderful demeanor ? he did an excellent job showing us around the lot, the different options and sales, helped with comparisons and was great explaining the vehicle at time of pick up. Only critiques with Mr. Hund: We had windshield due to be replace on a new 2017 Jeep Grand Cherokee (06/06 purchase date), and from 06/06-06/09 had not received any follow-up calls from Mr. Hund with the date/time that we can pick up the vehicle ? myself and my husband have called several times for an update, his voicemail was always full (both work and cell), the receptionist would tell us that he was in but could not be located and to call back in an hour, then when we would call he would be gone for the day. It took us calling the General Manager, Joshua Larsen to get a response. (3 stars for Mr. Hund) The Store: The 1st impression walking into the dealership felt outdated, it has an old school care sales feel, torn chairs, old desks, and the front desk appeared to be disorganized and cluttered with papers, stickers and office items, very dusty and unclean. Not that every showroom should be top of the line to be productive, it's only the impression that I had at first view?totally different than what would be expected from a Jeep dealership, Jeep takes a lot pride in its product and I would think anyone connected with the bran should as well. Also, no one asked us if we needed water, coffee or offered anything while we were there (from 5:45-10:30pm, drove an hour to shop the Golden store). (1 star for the store) The Finance Manager: Matt seemed great at first ? friendly, calm energy and professional, however, when we began to ask for documents and more details for the protection plans and adjust our options (to make a fully educated purchase), Matt?s energy completely changed. The protection plans are not presented clearly and honestly - numbers are bolded in columns on a spreadsheet, as if all of the items are included in the top "bold price", but the items are actually charged a la carte and priced individually within the loan. Ample time to review the terms is not provided at the time of presentation, as a customer we are not provided with all the documents to make a sound educated decision. The level of service and energy changed when more information about the plans and pricing was requested. It left us very uncomfortable with the remainder of the transaction, as he told us that if we did not take any plans that our interest rate would go up and said comments like "new vehicles have mechanical issues" etc. in order to scare us into purchasing the plans; he said that he would not purchase Chrysler himself. I contacted the credit union directly, the loan office confirmed that our rate was based solely on our credit score and debt, that my credit score was excellent and the rate would remain low. I went to AutoNation to avoid the sales pitches and the feel of being thrown to the wolves or being up sold on products that were unnecessary, and the reviews online seemed average. This was my first ?New? vehicle, and I really wish the memory that came along with the experience would have went better, I was nervous about the entire finance transaction, and could not trust Matt.

Honest Jun 14, 2017

Just okay customer service until you purchase a car. Customer service after and the days following that may require follow up does not exist. They do not follow through unless you become a pest. Even then it's nearly impossible. Plan on being there for hours after waiting to be helped for nearly an hour while working with someone that rushes off to help another customer while they are working with you and wondering where in Gods name they went. Their "team" communication is nonexistent. Nobody is ever on the same page. Everybody just does their own thing which makes the customer experience even worse. I put money down to see a car and made an actual appointment. When I showed for the appointment, the representative I made it with was not there. I waited approximately 45 minutes to find a representative that could help. The vehicle that I put money down to hold could not be found. The representative then left us to go work with another customer without even telling us what was going on. I finally had to leave and come back another day because it was so late. I paid cash and was still there for over 4 hours while others reported being there for over 7 hours. Not efficient at all. I leave messages with he manager and my sales rep. After purchasing the vehicle to get details about some things that need to be don't with the vehicle and they still have not returned my emails, texts, or phone calls. But the finance dept. had no problem reaching out when they needed me to sign some last minute documents. They said they would leave he documents up at the front counter for us to sign. We showed up to sign the document and they have no idea what we are talking about (going back to the extremely poor communication). Overall a very terrible experience. I only gave them 1 star because there was no option to give them zero. Rigged system I guess. We will see if there is any point in writing this review about our customer experience.

Gary Pierce Jun 1, 2017

I have to walk you through my experience because it was seriously the best car buying experience I've ever had!! I have been looking for an SUV for a while since I work at the farmers markets and need a lot of cargo space. I had been to a few other dealerships but always felt somewhat neglected or just had a lot more difficulty finding what I wanted and getting the right price. But I called Autonation Chrysler Jeep West and spoke to Javier and immediately knew this place would be different. I drove all the way from Westminster to see he had they had and when I arrived I was shocked to see the incredible amount of cars they had. They were extremely busy since it is memorial day and they had awesome rebates going on! But even without the rebates this place has great deals and a wide range of cars to choose from. As soon as I walked through the front doors I smelt POPCORN!! I was greeted by Javier promptly at the door despite how busy they were. We grabbed some popcorn and head out to the lot. He knew from my phone call that I was interested in a Jeep. So we walked through and he showed me my options and told me the capabilities of them and what they included as well as all the real prices. He made me feel comfortable simply telling me what I needed to know to make an informed decision and not pushing me in any direction. We took a jeep renegade out for a test drive through the mountains since we were so close to them. It was such a beautiful day and the views were just perfect since everything was all green and the rain had just cleared... And of course because it's Colorado so it's just beautiful here... Anyways. We drove for a while in the mountains just testing how it handles the terrain. We chatted like we were two friends on a road trip. When we got back we started ringing up some nnumbers and I continued eating my popcorn. Javier worked extremely hard to get my monthly payments to where I wanted them to be... And during those couple hours he fed me pizza and fruit and yogurt because I was hungry. Javier treated the entire process as if it was him buying the car. Even used the motto "I'm not selling you a car... I'm buying you a car". This was the best car buying experience I've ever had. I've never felt so entertained and comfortable at a car dealership before. Especially at that level of attention. Seriously... I will never go anywhere else for a car and you should feel the same way. If you're looking for a car go to Autonation Chrysler Jeep and ask for Javier!!!

Sarah Colley May 28, 2017

Headache after Headache. First and foremost. Chen was fantastic! (+1 Star) Amazing salesman, very personable and super helpful with getting my girlfriend into a new 2017 Jeep Wrangler. However once things left Chen's hands it went downhill. We first started the process by going with a lease. When meeting with Chen we got he financials in order and were told our "money factor" was .00185 (roughly 4.44%interest). This was okay with us, we understood how this worked... however this would be the last time we would see this number. We went through the lease process and eventually got home and started to review the paperwork more closely. Come to find out, our Money Factor was .00325, almost DOUBLE! (7.8%). Outraged, we called Chen to see what was going on. We were not okay with is and in fact would rather buy the car than lease it... if we were going to pay that high in "interest" (rent charge). Thankfully, AutoNation was willing to retract the lease and allow us to purchase the vehicle (+1 Star). We talked with our credit union (CUOFCO) and asked them what our interest rate would be for buying the car. They assured us, it would be 2.49%. We were going to get the money from them, but AutoNation said just fill out the paperwork at the dealership because they have a direct relationship without bank. So we agreed. Went to the dealership, did all the paperwork... AutoNation said the interest rate was 2.99%.. (we understand dealerships can negotiate interest rates)... but we assured them it should be 2.49% because we had just talked to the Credit Union. Autonation indeed changed it to 2.49% We waited two months and hadn't seen any paperwork from CUOFCO for the loan. My girlfriend Looked at her credit score and saw there were multiple hard credit checks, and none of them were from our Credit Union. We did see one from BellCo. So we called BellCo and they had no information about the loan at all. We had to call Autonation again to try and get the scoop of what is going on...it took many calls, because no onen would call us back to let us know what was going on. Come to find out, the financing went through a different credit union and not CUOFCO. Not only that, Autonation never sent the information to the Bank until a month later after various calls with the finance department. When asked why the loan went through BellCo instead of CUOFCO like was asked... we weren't given any answer, not even an apology.. all the finance department said was "well, you can ask your credit union to refinance it". All in all, not a great experience with Autonation. Chen was fantastic and I would recommend him to anyone looking to buy a car... it's just unfortunate that the dealership was very dysfunctional after we agreed to purchase the vehicle.

Beau Cameron Feb 13, 2017

If you buy a car from AutoNation Chrysler Jeep West, hope that you never have any issues because they have the worst customer service I have ever experienced at a dealership. My salesman, Aaron Mitchell, was very friendly and helpful until he made the sale, then it was on to the next one for him. There were a few issues with our vehicle that he said he would get scheduled to fix with their service department right away. After numerous phone calls (his voicemail box was full, which I'm assuming is from other unhappy customers) and emails over the next 4 weeks reminding him to schedule our service, he finally responded scheduling us for 8am on Friday, which worked out well since I don't have a job... They don’t have courtesy vehicles and said that they were booked for over a month on Saturdays, giving me no option other than to take time off work. Based on my experience thus far, I had low expectations for their service department and the dealership making good on their transaction with me and they didn’t disappoint. Their service department was generally unhelpful and seemed very disorganized, with everyone we asked a question to responding with “I’ll need to get someone else.” There were some minor cosmetic issues with the Jeep that they did not fix prior to our sale which post-sale they refused to correct, even though Aaron had told me that the dealership would never sell a vehicle with defects (which they sold us). You would have a better change finding a Unicorn then finding someone at AutoNation that was properly trained in customer service. It is probably my fault for trusting my salesman and the dealership thinking that they would do what is right and deliver the product that the customer pays for. I thought that the era of the slick used-car salesman was dead, but it‘s alive and well at AutoNation Chrysler Jeep West. If you still decided to purchase a vehicle here, take your time to thoroughly look over the vehicle, have your mechanic check it out, and plan on never interacting with them again or else you will hate yourself.

Ross Baumgarten Nov 11, 2016

Nice salesman, shady process. We went to Auto Nation Jeep knowing we wanted a new Wrangler Unlimited and what we were able to spend. Our salesman was great and very knowledgeable about the vehicle itself. We were working on getting our funds together, so after driving the Jeep we loved, we decided to wait another week to make the purchase. Before we went down to the dealership we contacted the salesman to make sure he was available, that the Jeep we had been looking at was still there, and that going on the last Saturday of the month was worth the hour drive down. The salesman re-iterated that the last Saturday of the month was a great day to get a great deal and we should hurry down. When we arrived at the dealership we went to check out the Jeep we were wanting to purchase. We had not been informed that there was now hail damage on the Jeep, but we didn't let that sway us and we decided to go forward with the purchase and let the dealership fix the hail damage (they offered a $500 credit or to fix the damage internally within the next 2 weeks). The negotiation process was where they lost us. After being told to come on the last Saturday of the month because there would be "great deals," we were presented with the same offer we had seen the previous time we were there. My husband told the salesman what we were looking to spend and that we were surprised the deal was the same, and the salesman went to see what he could do. While he was gone, I couldn't help but overhear the customer at the table next to us ask her saleswoman if there were any discounts or offers that could be made because it was the last day of the month ---- to which her saleswoman replied "well maybe at the 15th of the month, but not at the end." The contradiction from what our salesman had told us was offputting. When our salesman came back to the table he was happy to show that he was able to reduce the price by $600. Upon closer examination of the offer, we easily saw that the 2 "packages" they tell you you should buy with the Jeep had been removed (one was $199 and the other was $399 for a total of $598, so really they had done nothing but remove the 2 packages they had automatically added on to the vehicle.) When we asked the salesman about it he seemed confused and said he would go ask again. When he returned he had the packages added back onto the Jeep but the original offer we had seen on our previous trip down was now only about $200 less than that. Bottom line: the negotiation was a joke. The "packages" they insist you need consist of things other dealers include for free, and they most likely use those packages as a way to get the price down. I truly believe a less observant person would not have noticed this. Also, the last day of the month quotas mean nothing as far as discounts go. If you want to play games going back and forth over $50 here and there, go to this place. If you want a good deal with honest tactics, go to Prestige Dodge in Longmont. Thanks for reading.

Vanessa K Aug 11, 2016

I have purchased 3 vehicles from this dealership and recommended/helped helped my mother-in-law purchase a used vehicle from here as well. My salesperson Kevin Biekman has gone above and beyond my expectations for what a salesperson should do for a customer during and after the buying process. When the sale is complete he isn't invisible, he follows up afterward to make sure there are no issues with the vehicle etc.. During the process he doesn't hassle or pressure you into anything, in fact the first 2 vehicles I purchased I dragged my feet on since after all, a car is a large investment and I want to be sure it is what I need - during my time making up my mind I was not hassled etc... So both times I returned and purchased a day later. Third time I decided beforehand. Great buying experience. I will not shop elsewhere for a vehicle. When I take my vehicle in for service, my advisor Mike Doht takes care of everything from start to finish and follows up after the service is complete to make sure everything is satisfactory. They are a very busy service department but he still makes time to follow up, document and explain all work done. I have a good deal of mechanical experience myself (so I am normally a customer a service department might not want) and I know they don't just fill out the form saying they have inspected the vehicle etc.. the techs actually do what they put on the form. I have talked to the sales manager Kevin Ramer as he followed up with me as well since I had an unusual situation with my vehicle. It's a drive from Northglenn but worth it, there are other Chrysler dealers much closer but I choose to go here. When I need parts I go here as well. in the past before I purchased my first vehicle here I bought parts from here, they are easy to work with and very knowledgeable. I also purchased accessories for the new ones and I always get a good deal thanks to Micah Dean (parts manager). I thought my experiences might be helpful for anyone looking to purchase a vehicle for a great price or if you need service or parts, seriously GO HERE. No, they didn't pay me to write this, I am doing this to try and help other people out as I have had many bad experiences with other car dealerships and service departments.

Mike Mar 13, 2015

Was not happy with my buying experience and will never go back to this dealer and maybe never another AutoNation. Went to purchase a 2015 Wrangler, however found a 2012 that would suit my needs. The sales person showed me a service record of anything they found wrong and then fixed. That was great, however when we went for a test drive the low tire pressure light was on. I was assured the service department would check this out prior to delivery. I was traveling and had my son take delivery of the car. Low tire pressure light on. Emailed the sales person, however no response. Three weeks later I am returning home so I called. The sales person acted confused and claimed they did not remember me. Then I get an email saying I did not buy an extended warranty, however maybe it is still covered under original warranty. Upon finally seeing my car I realize there are no sensors on the tires. That went totally on deaf ears. Dumb me, I know used cars are sold as is, however I wish I would have been told about the sensors. This was a cash sale. Next issue was trying to get the paper work so I could get it licensed. Temporary is running out so I start calling the used car title clerk. Ten days of calling a leaving messages and no response. I finally explained the issue to the receptionist who after trying to get the used car title clerk to respond found someone who could help. Then it was determined that the title was not being sent to my mailing address. Total frustration. Third issue was after all this, perhaps I should run my CARFAX. They supply them and have them in the vehicle, however mine showed that there is a recall on my vehicle which was issued prior to my purchase. Now I am off to find a reputable dealer to fix the recall and become my service source in the future. I am so soured by this experience, that if I walked into another dealer and this sales person or sales manager were present there, I would turn and head for the door.

daffydowndaisy Feb 26, 2015

If there was a way to give them less than a star, I would. I went here with my boyfriend when he realized his current car was going to cost him too much money in repairs. He still owed money on it, but the KBB value was 1000 over what he had left to pay in trade in value, and 4000 more by private party. This place was very reluctant to even pay off his car loan and was offering him 1500 less than he owed when it was still in perfect condition. He had to haggle for two days for them to even agree to get close to what he owed, and then it was only when we almost left that they agreed to the full amount on the trade-in, and after complaining that they would not make barely any money off of this car. He was very hesitant, because he loved his current car, but decided that he would risk it after being reassured multiple times that he had three days to change his mind. We asked what would happen if his car got sold in those three days, and the saleswoman (Jen) assured us that it would probably be a few days before they were done with the detailing, inspection, and all other procedures needed before it was put on the sales floor and how she had never heard of it happening that a car was sold in the three days someone left it there, but she would still personally make sure that it was delayed a few days. This made him feel better, so he decided to go through with it. One of the cylinders was misfiring on the truck he was buying so we had to wait an extra day to actually go pick it up. When it had been fixed the next day, we went to pick it up and the engine light was no longer on. The passenger side door wouldn't unlock with a key, but they basically refused to fix that. We picked it up with the knowledge that he had three days to change his mind as long as he did not put more than 150 miles on the truck. Jen again reassured us that she would make sure his car would stay in the back until the three days were up. Upon later inspection, after about 60 miles driven, the truck was in terrible shape. There were several leaks in various tubes, and the coolant was disgusting from improper care. It would appear that someone just hosed the bottom of the truck down really well so that it would appear clean for long enough for someone to buy it. The cylinder was also still misfiring despite them claiming it was fixed. Since this was only 24 hours after picking the truck up, we decided to bring the truck back and get his back home. When we showed up, we were told that someone was filling out the paperwork to buy his car at that moment and we would've been too late had we waited another 20 minutes. When confronting the manager, he stated that since the paperwork was signed, it was his car and he could sell it whenever he wanted, which apparently was within 24 hours of the car being brought in. The guy who was going to buy it was also going to pay 6000 more than the dealership gave him as a trade, after they insisted that they barely would make any money off this car. In the 24 hours, there had been enough joyriding test-drivers that they allowed to drive the car to put on over 100 miles. The clutch is now worn down, and the brakes are not working as well. It veers to the right when it had just gotten an alignment. They refused to be held responsible for any of the wear their negligence had caused. In short: DO NOT GO HERE. They will lie to get you to buy a car that is not in as good of shape as they claimed, and will be completely rude to you if you come in with any problems at all.

Lauren Miller Jul 20, 2014

laurenrawrface Jul 20, 2014

Lauren Jul 20, 2014

So I called the dealer about a 2005 Explorer, I wanted to trade in my 2012 Edge and get rid of our car payment. I explained this to Jeb on the phone and he said he understood what I was trying to accomplish. Great! Told him we'll be down there in a hour and half with our newborn in tow. Drove from Fort Collins to Golden, arrived at the dealership and processed to find Jeb. He told us the Explorer is in the detail shop and it should be just a few more minutes. Ok fair enough, let's look at the Edge and see the trade in value. Jeb takes the keys, opens up my car looks it over, and goes back inside. We (wife, newborn in stroller and me) are standing there as Jeb walks by with some guy, no introduction to who the guy is, and they get in my car. The guy in the tie starts it up they talk for a minute and he backs out and drives off. As he pulls onto the main road he gets on the gas more than I ever have! Then hard on the brakes and turns back into the lots, parks the Edge back around the service dept.. We are standing in front by the used cars and they walk by us without a word. I figure Jeb will be out in a matter of minutes to give me some numbers. So we wait, 15 minutes go by and finally the three of us head inside and find Jeb. Time for bad news, the Explorer won't be done for at least an hour, but we can walk over and look at it, so we do. The Explorer is in sorry shape, and Jeb even makes the comment of "trying to make it something again". Ok, not what I expected but let's go talk numbers. And I tell Jeb, I want to know what the trade in value is and what the final price is on the Explorer. We head back into the showroom and Jeb, shows us his "area" or table with a old coffee cup and papers on it. We sit down, with no offer of water, or even cleaning up someone else's papers and coffee cup. Jeb, heads over to the handlers desk for a honest 15 minutes. At this point I am getting frustrated, Jeb comes back to the table and wants my personal info, address, etc. I won't give him my address, and then he asks what I want to know. Are you kidding me! From the first phone call I've said over and over what I want. The trade in price and the lowest price on the Explorer. I've been here an hour and a half now, our son is getting hungry and starting to cry. Jeb finally gets some numbers and they are a start but not where I want to be, so I tell him where I want to be. He tells me he's just the salesman and it's not really up to him. I said we have to go, I have a hungry son and the Explorer isn't what I expected. As we walk out the door with a crying kid, Jeb introduces us to mystery tie man and he is some manager and now wants to talk about newborns and be our friend. Our experience was a waste of time and a joke. I went there trying to give them my business and it felt like they didn't need my business. Their actions floored me, I couldn't believe how we where treated or should I say ignored.

Jake Y. Jun 14, 2014

I had high hopes for this dealership after reading the excellent reviews posted here at cars.com, but as usual my dealership experience was downright terrible. If you're buying a used vehicle, don't expect respect as a potential paying customer. I called them inquiring about a new listing that they had posted on cars.com to make an appointment to test drive and make an offer. I was looking for a specific vehicle, and this matched what I was looking for. I called at 10:30 in the morning, talked to the used sales department and I was impressed by how polite they were. I made an appointment to see the vehicle at 4:45 and even received a text message confirming that. Throughout the day, I kept checking the ad to show friends what I was looking at, and around 1pm, I noticed the ad had been removed off of the site. I thought that maybe it was a glitch. At 4pm, I left work from SE Aurora, and headed west spending 40 minutes in traffic and burning fuel (this is after I dropped by the bank to get cash to make an offer). I made it to Colfax and I-70 on-time, with about a minute to spare. As I was sitting in the turn lane to turn into the dealership (it's 4:44 - seriously), I receive a phone call and am told "the vehicle just sold, sorry." Nothing else was really said...I was at least expecting a "I did however find you something similar at about the same price" to at least act like they were trying to believe in customer service. Although I understand that it's a dog-eat-dog world when it comes to cars being up for sale (he who pays first, gets said vehicle), I would have at least expected a phone call before I wasted all of that personal time to come and potentially hand over CASH to buy a vehicle. I can't imagine that someone walked in at 4:44, took a test drive, and singed the papers all within seconds without making an appointment, and without saying "I want THAT specific vehicle." I'm guessing there may be a breakdown in internal communication between sales people like every other dealer out there. I was hoping that maybe my opinion of dealerships would be changed. I was hoping that I wouldn't have my time wasted like I have at countless of other dealerships. Yes, I was just buying a used vehicle which doesn't equate to as much of a profit, but I was still willing to pay money. Now I'm just out of 1.5 hours, and $30 in fuel.

John80205 Apr 4, 2014

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