12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Jeep West

This was a hugely disappointing experience for me. I drove almost an hour to have my Wrangler serviced for an oil leak because I was told that I would be dealing with the best Jeep service department in the region. Things started off by pulling into the service bay and seeing at least half a dozen service writers who were all sitting at their desks - not looking up to direct me where to go or offer assistance. So I wondered over to someone who looked helpful and he was. He informed me that he was not my service writer, but that he could get things started for me. Great. Once the person who was handling my file walked over, things really got frustrating. I bought by used Wrangler two months ago and it already has an oil leak - which somehow wasn't found in the super duper certified inspection, fine - but I discovered that the jack in the back of the car had rusted inside it's compartment and I couldn't get it out. The two men helping me informed me that I just needed to pull it hard enough - so that's what they went and did....yeah, it was stuck and didn't come out. Shocking. So they take my phone number and tell me that someone will call when it's done. I kindly let him know that since I live so far away, that I would at least be waiting until they had a diagnosis on my vehicle before I got a ride home. The response I got (with wide eyes and a tone that made be feel like a complete imbecile) was " you're gonna wait on an oil leak?!" I said"well, yeah. I came pretty far out of my way and I'm hoping this is minor and will only take a couple hours. I didn't want to drive that much in the snow if I didn't have to. " His response" well, you're going to need to be very patient with us. The lounge is through there. " Now, doesn't seem that bad....the tone was terrible, but the kind thing to do might have been to explain why it was so crazy to think I could wait on an oil leak. I'm not a mechanic. I'm not the expert. And I was in No way sending a vibe that said I would not be interested in having them educate me. That would have been great. Turns out, I was actually only at the dealership for about 3.5 hours. I worked the entire time I was there, they offered great Wi-Fi, I never asked if they were done yet or made a single peep. I was ready to be there for the day and didn't need to be treated that way by the first people I talked to when I for there. Time will tell if the workmanship was worth all that. If you buy a car from this dealer, ignore the service department pitch. So far, I haven't experienced anything exceptional about them. Oh, and it's a good thing that I bought the extended warranty. That's what they used to fix the oil leak. Shocking since I just got the car, but at least I had it. They made a claim on the jack but it was denied. So they sprayed some release in there and got it out. They left it sitting in the back of the car. Rust and all.

shannon morgan Mar 21, 2020

Third Review Once again, AutoNation Chrysler Jeep in Golden has come through!. I called and made an appointment for an oil change and some maintenance items. I had an appointment the next day (my request), and was in-and-out in under two hours. Kevin, Steve, and the entire team there are great. Great service and great value! Second Review AutoNation Chrysler Jeep in Golden Colorado is now my preferred auto dealer. I buy new vehicles and have them dealer-serviced whenever possible. After three bad experiences at another local dealer, I gave AutoNation an opportunity and I am glad that I did. Service Director Kevin Ramer , and his entire team, are professional, experienced, skilled, patient, and VERY customer service oriented. They take time to answer my questions, find the best value for me, and do the job right the first time. AutoNation Chrysler Jeep Golden has fixed another dealer’s mistake, performed my 50,000 mile service, provided a new set of tires (I am very particular), and addressed an engine warning light issue for me in the last few months – and I am completely satisfied. I have found my Colorado Jeep dealer for service items, and I intend to buy my next Jeep from them, and have it serviced at their facility (which I drive 45 minutes to use). I highly recommend Kevin, his team, and AutoNation Jeep Chrysler Golden. They have earned my business and my trust. First Review After 3 bad experiences at another Jeep dealer, I drove an hour to Autonation Jeep in Golden. I am very glad that I made the trip. Service Director Kevin Ramer and Service Advisor Daniel Rubio answered my questions and addressed my concerns. My recall repair and 50,000 mile service were completed with thoroughness and attention to detail. AutoNation Jeep offered great value and excellent service. I am grateful for their efforts. I have found my new Jeep dealer, and I will make the trip again when I need service or sales in the future. Thanks!

Robert Cacace Mar 19, 2020

While our original experience with purchasing a vehicle from this dealership was generally positive. this was our first visit for maintenance (a minor recall issue) and it was quite poor. We had scheduled an appointment for the work and upon arrival (10 minutes early) the service dept. appeared to be staffed appropriately - an agent spoke to us within moments. He was plesant but said little; he found our file and after examining it merely said, "Ok, this requires just a minor inspection. We should be able to have it finished in just a few minutes. If I can have your key, you can wait in our customer lounge and we'll come get yhou when it's done." After a 90 minute wait, we finally aked for an update and the agent had difficulty finding our file. He asked around and eventually was told the corresponding paperwork was with the department cashier. He merely aaid "Go up these stairs and see the cashier and she can complete things with you." Upon speaking with the cashier, she too could not find the file. After a few moments she said, "Oh yes, here it is. Your behicle has been ready for a while. Return to the original agent and he'll have someone pull it around for you." We spoke again to that person and he rold us to wait out front and someone would bringf the vehicle up in a monent. After waiting 20 minutes, we returned to that same agent to ask where the vehicle is. He made a call and again informed us that it would be brought around and to wait out front. This time within 5 minutes we had out van back. The interior and exterior of the vehicle had not been cleaned even rudimentarily. The driver's seat had been moved and adjusted as though to fit the comfort of whichever service person recently drove it. Even while writing this review I'm reminded of just how bad this experience was, especially when compared to a different, highly-professional dealership I've been working with for over 15 years. I've had general service done on a second vehicle at this other dealership at least 30 times over the lifespan of the vehicle, and their service EVERY time without fail is stellar - absolutely customer-focused, dedicatedly informative and very personal. From the moment you walk in they greet you by name, talk over your needs and concerns, discuss the plan and any possible costs, introduce themselves and give you their business card (highlighting their cell number for direct contact any time) and then walk you too a terrific waitng area and offer free beverage access. They then keep you informed of progress and immediately inform you of any change to the plan or posible cost change before proceeding. When complete, th agent finds you and goes over all aspects and points of the work, providing easy-to-read paperwork and explaining every bit of it and discussing any recommendations. The vehicle is already waiting at that point just outside the door, cleaned inside and out and with no evidence that anyone was ever in it - seat and other adjustable items always in the same exact position you last left them in. From your moment of arrival you are made to feel the center of this business's attention. nearly every customer entering is happy to be there and always in jovial conversation with the service agents and are smiling when they leave. They've always addresed my needs well and have never steered me wrong.I look forward to every visit. The difference between these two service departments is as night and day. AutoNation should know better. They are major players, and this is not hard to do. In fact, getting it right is easy and supremely beneficial to all involved. Getting it wrong...well...I'll never be using them again. As I said, they should know better. Period.

Kathleen Mcbride Sep 9, 2019

Leased a new 2018 Hybrid Pacifica in April. Love the vehicle but experience was less than acceptable. We did go in at end of day so I tried to be understanding long day people were ready to leave. However we were rushed through finance so fast we ended up having to ask to go back as all options and info not properly presented. On top of that once we saw car in day light we realized this brand new Pacifica was filthy inside. Looked like pop in cup holder and a layer of dust inside all windows like it had been left windows open for days. Also a small hornet nest in under back hatch. Called and arranged to go back go back over finance and have properly washed. Again at night we ended up sitting for around 3 hours or more. Once we got back on our way realized inside barley touched. Well we were there we were told down the road we would get a free wash and tank of fuel for the three hour wait. I will come back to that. Called and complained after wait still filthy. Use could see where we wrote dirty in dirt on inside sunroof. Arranged to have them pick up and clean. Which this time they did and topped off understanding a future wash and tank. This took a lot of complaining and time to get to this point to have a brand new vehicle that was clean. With in the last few months a recall was called and I took in for service. Texted sales guy to let him know I was ready for that wash and tank of gas. Came in for service appointment which was a pain to make as I kept getting stuck in phone loop and had to ask sales guy to have them call me to make appointment. So yesterday went in for appointment which I was told would be about an hour so far one of the few promises kept. But I stood fort person in line had one service person grumble one minute well two others spoke to each other. Another customer walks in one of the service people gets up to help customer he seemed to know told me we will be right with you big guy. Than a few minutes later someone helped me he seemed confused about me waiting for it so I said they said about an hour right? He states I don’t know about Pacifica’s so I will let the Know your here. I had to say ok where should I wait to be directed to lobby. Never heard back from sales guys about gas and wash until today when he states that was what they did at Delivery which they did but promised another for trouble. So buyers beware!!

David DeMott Jul 26, 2018

The only reason they get 1 star is because FB won't allow me to give them a zero! We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ass. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you f'ing kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

Erica Miller Apr 10, 2018

The only reason they get 1 star is because Yelp won't allow me to give them a zero! You might have read my previous review last March when this dealership told us they could no longer service the vehicle they sold us even though it was still under the manufacturer warranty. Well, things have gotten worse. We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ***. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you [non-permissible content removed] kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

pinksuede27 Apr 10, 2018

To start, I would NOT recommend buying a vehicle from AutoNation Chrysler Jeep West. ¿¿We began shopping for a new Jeep back in the beginning of September. My wife wanted a very specific Jeep that unfortunately, we couldn’t find at any of the dealerships in Texas where we live. ¿¿We finally located one at AutoNation Chrysler Jeep West, so we started the process. Right off the bat we were informed by our salesman, Jeb, that the vehicle had been damaged during a hailstorm in May, but had been completely repaired. Now this put the brakes on for me at first, but it was a very attractive price, so we continued the process and asked for Out The Door pricing. ¿¿Once we received the OTD price, Jeb did let me know that there were still a few dings in the chrome trim around the windows. I asked him to send me a few photos, which he did, and it was noticeable but not terrible. I asked for another $1,000 off, which was immediately shot down. ¿¿ We decided we still wanted the vehicle, so I called to put my deposit down. Before giving my info, I asked Jeb to take one final walk around the vehicle to look for any other damage that might have been missed. He said the only damage was to the trim, which he had sent photos of. ¿¿So we booked our flights and let him know we’ll be there Friday at 7pm to pick up the car. ¿¿ We arrived promptly at 7pm for our appointment with Jeb. After waiting for someone to track him down, he greeted us and said he was working with another customer but gave us the keys and said it was out front and we were welcome to test drive it while we waited for him. ¿¿The exterior of the car was quite dirty but after my first walk around, I quickly discovered some significant damage that was never mentioned to me. There was a broken piece of plastic that was a hole about 4 inches long and 2 inches wide below the windshield wipers, 3 places about an 1inch wide had a terrible paint replacement from hail dings, and there were several paint chips on the doors. ¿¿When I confronted Jeb, he said he must have missed them and this is why the dealership doesn’t like to sell out of state (which seemed like a terrible excuse). Long story short, we finally talked with the sales manager and got another $500 off the vehicle. ¿¿We agreed to purchase and then waited for 2 1/2 hours to speak with their finance person. After another hour, we finally leave the dealership around 11pm and start the drive home to Texas. ¿¿Now comes the next hurdle. Come October when we begin the process of registering the car in Texas, we find that the dealership never sent the title and tax information to the Texas Tax Office. After about 5 voicemails, I finally get ahold of their finance person and she said that their title team would reach out the next morning. I didn’t hear from anyone for a week and half and was leaving a voicemail every other day. After two weeks, and 45 minutes on the phone, I finally got in touch with the right person and they sent the requested documents. ¿¿By this time, I was past the registration period in Texas and had to pay $223.73 in penalties. ¿¿¿¿All in all, I will never purchase a vehicle from this dealership again. That was my experience and I hope it helps in your decision of where to buy your next car.

Garrett Oct 27, 2017

I have to walk you through my experience because it was seriously the best car buying experience I've ever had!! I have been looking for an SUV for a while since I work at the farmers markets and need a lot of cargo space. I had been to a few other dealerships but always felt somewhat neglected or just had a lot more difficulty finding what I wanted and getting the right price. But I called Autonation Chrysler Jeep West and spoke to Javier and immediately knew this place would be different. I drove all the way from Westminster to see he had they had and when I arrived I was shocked to see the incredible amount of cars they had. They were extremely busy since it is memorial day and they had awesome rebates going on! But even without the rebates this place has great deals and a wide range of cars to choose from. As soon as I walked through the front doors I smelt POPCORN!! I was greeted by Javier promptly at the door despite how busy they were. We grabbed some popcorn and head out to the lot. He knew from my phone call that I was interested in a Jeep. So we walked through and he showed me my options and told me the capabilities of them and what they included as well as all the real prices. He made me feel comfortable simply telling me what I needed to know to make an informed decision and not pushing me in any direction. We took a jeep renegade out for a test drive through the mountains since we were so close to them. It was such a beautiful day and the views were just perfect since everything was all green and the rain had just cleared... And of course because it's Colorado so it's just beautiful here... Anyways. We drove for a while in the mountains just testing how it handles the terrain. We chatted like we were two friends on a road trip. When we got back we started ringing up some nnumbers and I continued eating my popcorn. Javier worked extremely hard to get my monthly payments to where I wanted them to be... And during those couple hours he fed me pizza and fruit and yogurt because I was hungry. Javier treated the entire process as if it was him buying the car. Even used the motto "I'm not selling you a car... I'm buying you a car". This was the best car buying experience I've ever had. I've never felt so entertained and comfortable at a car dealership before. Especially at that level of attention. Seriously... I will never go anywhere else for a car and you should feel the same way. If you're looking for a car go to Autonation Chrysler Jeep and ask for Javier!!!

Sarah Colley May 28, 2017

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Recent Reviews from AutoNation Chrysler Jeep West

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