Recent Reviews from AutoNation Chrysler Jeep West

Leased a new 2018 Hybrid Pacifica in April. Love the vehicle but experience was less than acceptable. We did go in at end of day so I tried to be understanding long day people were ready to leave. However we were rushed through finance so fast we ended up having to ask to go back as all options and info not properly presented. On top of that once we saw car in day light we realized this brand new Pacifica was filthy inside. Looked like pop in cup holder and a layer of dust inside all windows like it had been left windows open for days. Also a small hornet nest in under back hatch. Called and arranged to go back go back over finance and have properly washed. Again at night we ended up sitting for around 3 hours or more. Once we got back on our way realized inside barley touched. Well we were there we were told down the road we would get a free wash and tank of fuel for the three hour wait. I will come back to that. Called and complained after wait still filthy. Use could see where we wrote dirty in dirt on inside sunroof. Arranged to have them pick up and clean. Which this time they did and topped off understanding a future wash and tank. This took a lot of complaining and time to get to this point to have a brand new vehicle that was clean. With in the last few months a recall was called and I took in for service. Texted sales guy to let him know I was ready for that wash and tank of gas. Came in for service appointment which was a pain to make as I kept getting stuck in phone loop and had to ask sales guy to have them call me to make appointment. So yesterday went in for appointment which I was told would be about an hour so far one of the few promises kept. But I stood fort person in line had one service person grumble one minute well two others spoke to each other. Another customer walks in one of the service people gets up to help customer he seemed to know told me we will be right with you big guy. Than a few minutes later someone helped me he seemed confused about me waiting for it so I said they said about an hour right? He states I don’t know about Pacifica’s so I will let the Know your here. I had to say ok where should I wait to be directed to lobby. Never heard back from sales guys about gas and wash until today when he states that was what they did at Delivery which they did but promised another for trouble. So buyers beware!!

David DeMott Jul 26, 2018

The only reason they get 1 star is because Yelp won't allow me to give them a zero! You might have read my previous review last March when this dealership told us they could no longer service the vehicle they sold us even though it was still under the manufacturer warranty. Well, things have gotten worse. We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ***. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you [non-permissible content removed] kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

pinksuede27 Apr 10, 2018

Absolutely the best experience I have had at a dealership. I researched vehicles on the Auto Nation site, as I knew what I was shopping for and had found the vehicle I wanted that was located at AutoNation Chrysler Jeep West. I scheduled my test drive appointment and has received an immediate call from Jake Dunn, who the Sales Associate that would be assisting. Mr. Dunn was wonderful, especially accommodating me when I needed to move up my appointment by a day. There was no sales pressure as again I already knew what I wanted in a vehicle and was there to test drive and check out the one I was set on. I drove the vehicle and was impressed with the cleanliest and performance. My mind was set this vehicle was going home with me that night. Again, still no pressure from Mr. Dunn as we returned back to the dealership to do the paperwork and financing docs. We did up the contract and Mr. Dunn moved on to the Finance Department where I was introduced to Jeri Salazar, this lady was absolutely fantastic in working with me on the warranties and getting the best financing options available. Ms. Salazar, like Mr. Dunn, was not only professional, but was friendly, caring and explained in detail all transactions. They both answered all of my questions and then some. I received all paperwork on the vehicle to include the car fax, dealer full inspection of the vehicle and a repair sheet of repairs and services Chrysler Jeep West had performed on this vehicle. These two individuals for sure make a great team and would highly recommend them to any of my friends/family who would be interested in purchasing a vehicle from AutoNation Chrysler Jeep West. Not to mention the fact that it took less than 2 hours for the whole process from test drive to finance completion. Great job to all the staff at AutoNation Chrysler Jeep West as other staff members were very pleasant as well asking if there was anything they could accommodate me with while I had short wait inter-voles. I am extremely pleased and have had my vehicle now for two weeks and enjoy my 2012 Ford Edge Limited. Great price for this vehicle that was well maintained and had less than 40,000 miles. Thank you Jake Dunn and Jeri Salazar for such a wonderful experience with my purchase. Again, you both as well as the staff of AutoNation Chrysler Jeep West are fabulous people.

Patricia Ann Sep 29, 2017

I'd give them zero stars if I was able to. I bought my car during the hail sale over Memorial Day weekend. At first I was excited to be getting a great price on the vehicle. We cut our deal and went on our way. The next day they called me and asked to verify the VIN number on the vehicle I had. It turns out they had done all my contract work with the wrong number. They told me to come back in and we would get it squared away. I had no idea what I was in for. When we made it back to the dealership I was told the vehicle I had in my possession was $1500 more than the one that they did the paperwork in so I need to pay that or take the other car. First, I had never driven or even seen this other car they were trying to push off on to me. Second, no one told me on the initial phone call for this issue that I was going to renegotiate everything. Third, the vehicle they were trying to push on me was not the trim package I had requested. I do not feel like it's shocking that I passed on the car they had done the paperwork in. After a few hours of back and forth with the sales team we reached a deal and I did end up paying $750 more than I was originally told the vehicle would cost. I found the whole process incredibly off putting. The manager on duty told me I was "trying to take advantage of the situation" whereas I feel I was told the price for the car and it is what I should have paid for it. I understand that mistakes happen but it was not my mistake and the sales team did not need to be rude to me. Fast forward two months later, the temporary tags on my car are about to expire so I go into the DMV to get it registered only to discover that Autonation has yet to send in the paperwork for the car so I can't. I ended up having to pay for a temporary tag extension. For about the next two weeks I called the dealership multiple times and left messages for the title department. No one ever answered the phone or returned my calls. Eventually, a postcard from the DMV came stating they had received the paperwork so I could go register. I am happy they at least are checking their messages but at the very least a phone call or even an email to the email on file could've been sent so I knew things were being taken care of. I would never recommend this dealership to anyone. Mistakes and blame are abound at this location. I took my Jeep into a different autonation closer to my home and literally had an employee there apologize that I had bought my Jeep at Autonation West and I had not even told him any of the above things.

Shannon Cahoon Aug 31, 2017

I have to walk you through my experience because it was seriously the best car buying experience I've ever had!! I have been looking for an SUV for a while since I work at the farmers markets and need a lot of cargo space. I had been to a few other dealerships but always felt somewhat neglected or just had a lot more difficulty finding what I wanted and getting the right price. But I called Autonation Chrysler Jeep West and spoke to Javier and immediately knew this place would be different. I drove all the way from Westminster to see he had they had and when I arrived I was shocked to see the incredible amount of cars they had. They were extremely busy since it is memorial day and they had awesome rebates going on! But even without the rebates this place has great deals and a wide range of cars to choose from. As soon as I walked through the front doors I smelt POPCORN!! I was greeted by Javier promptly at the door despite how busy they were. We grabbed some popcorn and head out to the lot. He knew from my phone call that I was interested in a Jeep. So we walked through and he showed me my options and told me the capabilities of them and what they included as well as all the real prices. He made me feel comfortable simply telling me what I needed to know to make an informed decision and not pushing me in any direction. We took a jeep renegade out for a test drive through the mountains since we were so close to them. It was such a beautiful day and the views were just perfect since everything was all green and the rain had just cleared... And of course because it's Colorado so it's just beautiful here... Anyways. We drove for a while in the mountains just testing how it handles the terrain. We chatted like we were two friends on a road trip. When we got back we started ringing up some nnumbers and I continued eating my popcorn. Javier worked extremely hard to get my monthly payments to where I wanted them to be... And during those couple hours he fed me pizza and fruit and yogurt because I was hungry. Javier treated the entire process as if it was him buying the car. Even used the motto "I'm not selling you a car... I'm buying you a car". This was the best car buying experience I've ever had. I've never felt so entertained and comfortable at a car dealership before. Especially at that level of attention. Seriously... I will never go anywhere else for a car and you should feel the same way. If you're looking for a car go to Autonation Chrysler Jeep and ask for Javier!!!

Sarah Colley May 28, 2017

Headache after Headache. First and foremost. Chen was fantastic! (+1 Star) Amazing salesman, very personable and super helpful with getting my girlfriend into a new 2017 Jeep Wrangler. However once things left Chen's hands it went downhill. We first started the process by going with a lease. When meeting with Chen we got he financials in order and were told our "money factor" was .00185 (roughly 4.44%interest). This was okay with us, we understood how this worked... however this would be the last time we would see this number. We went through the lease process and eventually got home and started to review the paperwork more closely. Come to find out, our Money Factor was .00325, almost DOUBLE! (7.8%). Outraged, we called Chen to see what was going on. We were not okay with is and in fact would rather buy the car than lease it... if we were going to pay that high in "interest" (rent charge). Thankfully, AutoNation was willing to retract the lease and allow us to purchase the vehicle (+1 Star). We talked with our credit union (CUOFCO) and asked them what our interest rate would be for buying the car. They assured us, it would be 2.49%. We were going to get the money from them, but AutoNation said just fill out the paperwork at the dealership because they have a direct relationship without bank. So we agreed. Went to the dealership, did all the paperwork... AutoNation said the interest rate was 2.99%.. (we understand dealerships can negotiate interest rates)... but we assured them it should be 2.49% because we had just talked to the Credit Union. Autonation indeed changed it to 2.49% We waited two months and hadn't seen any paperwork from CUOFCO for the loan. My girlfriend Looked at her credit score and saw there were multiple hard credit checks, and none of them were from our Credit Union. We did see one from BellCo. So we called BellCo and they had no information about the loan at all. We had to call Autonation again to try and get the scoop of what is going on...it took many calls, because no onen would call us back to let us know what was going on. Come to find out, the financing went through a different credit union and not CUOFCO. Not only that, Autonation never sent the information to the Bank until a month later after various calls with the finance department. When asked why the loan went through BellCo instead of CUOFCO like was asked... we weren't given any answer, not even an apology.. all the finance department said was "well, you can ask your credit union to refinance it". All in all, not a great experience with Autonation. Chen was fantastic and I would recommend him to anyone looking to buy a car... it's just unfortunate that the dealership was very dysfunctional after we agreed to purchase the vehicle.

Beau Cameron Feb 13, 2017

If you buy a car from AutoNation Chrysler Jeep West, hope that you never have any issues because they have the worst customer service I have ever experienced at a dealership. My salesman, Aaron Mitchell, was very friendly and helpful until he made the sale, then it was on to the next one for him. There were a few issues with our vehicle that he said he would get scheduled to fix with their service department right away. After numerous phone calls (his voicemail box was full, which I'm assuming is from other unhappy customers) and emails over the next 4 weeks reminding him to schedule our service, he finally responded scheduling us for 8am on Friday, which worked out well since I don't have a job... They don’t have courtesy vehicles and said that they were booked for over a month on Saturdays, giving me no option other than to take time off work. Based on my experience thus far, I had low expectations for their service department and the dealership making good on their transaction with me and they didn’t disappoint. Their service department was generally unhelpful and seemed very disorganized, with everyone we asked a question to responding with “I’ll need to get someone else.” There were some minor cosmetic issues with the Jeep that they did not fix prior to our sale which post-sale they refused to correct, even though Aaron had told me that the dealership would never sell a vehicle with defects (which they sold us). You would have a better change finding a Unicorn then finding someone at AutoNation that was properly trained in customer service. It is probably my fault for trusting my salesman and the dealership thinking that they would do what is right and deliver the product that the customer pays for. I thought that the era of the slick used-car salesman was dead, but it‘s alive and well at AutoNation Chrysler Jeep West. If you still decided to purchase a vehicle here, take your time to thoroughly look over the vehicle, have your mechanic check it out, and plan on never interacting with them again or else you will hate yourself.

Ross Baumgarten Nov 11, 2016

I have purchased 3 vehicles from this dealership and recommended/helped helped my mother-in-law purchase a used vehicle from here as well. My salesperson Kevin Biekman has gone above and beyond my expectations for what a salesperson should do for a customer during and after the buying process. When the sale is complete he isn't invisible, he follows up afterward to make sure there are no issues with the vehicle etc.. During the process he doesn't hassle or pressure you into anything, in fact the first 2 vehicles I purchased I dragged my feet on since after all, a car is a large investment and I want to be sure it is what I need - during my time making up my mind I was not hassled etc... So both times I returned and purchased a day later. Third time I decided beforehand. Great buying experience. I will not shop elsewhere for a vehicle. When I take my vehicle in for service, my advisor Mike Doht takes care of everything from start to finish and follows up after the service is complete to make sure everything is satisfactory. They are a very busy service department but he still makes time to follow up, document and explain all work done. I have a good deal of mechanical experience myself (so I am normally a customer a service department might not want) and I know they don't just fill out the form saying they have inspected the vehicle etc.. the techs actually do what they put on the form. I have talked to the sales manager Kevin Ramer as he followed up with me as well since I had an unusual situation with my vehicle. It's a drive from Northglenn but worth it, there are other Chrysler dealers much closer but I choose to go here. When I need parts I go here as well. in the past before I purchased my first vehicle here I bought parts from here, they are easy to work with and very knowledgeable. I also purchased accessories for the new ones and I always get a good deal thanks to Micah Dean (parts manager). I thought my experiences might be helpful for anyone looking to purchase a vehicle for a great price or if you need service or parts, seriously GO HERE. No, they didn't pay me to write this, I am doing this to try and help other people out as I have had many bad experiences with other car dealerships and service departments.

Mike Mar 13, 2015

Was not happy with my buying experience and will never go back to this dealer and maybe never another AutoNation. Went to purchase a 2015 Wrangler, however found a 2012 that would suit my needs. The sales person showed me a service record of anything they found wrong and then fixed. That was great, however when we went for a test drive the low tire pressure light was on. I was assured the service department would check this out prior to delivery. I was traveling and had my son take delivery of the car. Low tire pressure light on. Emailed the sales person, however no response. Three weeks later I am returning home so I called. The sales person acted confused and claimed they did not remember me. Then I get an email saying I did not buy an extended warranty, however maybe it is still covered under original warranty. Upon finally seeing my car I realize there are no sensors on the tires. That went totally on deaf ears. Dumb me, I know used cars are sold as is, however I wish I would have been told about the sensors. This was a cash sale. Next issue was trying to get the paper work so I could get it licensed. Temporary is running out so I start calling the used car title clerk. Ten days of calling a leaving messages and no response. I finally explained the issue to the receptionist who after trying to get the used car title clerk to respond found someone who could help. Then it was determined that the title was not being sent to my mailing address. Total frustration. Third issue was after all this, perhaps I should run my CARFAX. They supply them and have them in the vehicle, however mine showed that there is a recall on my vehicle which was issued prior to my purchase. Now I am off to find a reputable dealer to fix the recall and become my service source in the future. I am so soured by this experience, that if I walked into another dealer and this sales person or sales manager were present there, I would turn and head for the door.

daffydowndaisy Feb 26, 2015

If there was a way to give them less than a star, I would. I went here with my boyfriend when he realized his current car was going to cost him too much money in repairs. He still owed money on it, but the KBB value was 1000 over what he had left to pay in trade in value, and 4000 more by private party. This place was very reluctant to even pay off his car loan and was offering him 1500 less than he owed when it was still in perfect condition. He had to haggle for two days for them to even agree to get close to what he owed, and then it was only when we almost left that they agreed to the full amount on the trade-in, and after complaining that they would not make barely any money off of this car. He was very hesitant, because he loved his current car, but decided that he would risk it after being reassured multiple times that he had three days to change his mind. We asked what would happen if his car got sold in those three days, and the saleswoman (Jen) assured us that it would probably be a few days before they were done with the detailing, inspection, and all other procedures needed before it was put on the sales floor and how she had never heard of it happening that a car was sold in the three days someone left it there, but she would still personally make sure that it was delayed a few days. This made him feel better, so he decided to go through with it. One of the cylinders was misfiring on the truck he was buying so we had to wait an extra day to actually go pick it up. When it had been fixed the next day, we went to pick it up and the engine light was no longer on. The passenger side door wouldn't unlock with a key, but they basically refused to fix that. We picked it up with the knowledge that he had three days to change his mind as long as he did not put more than 150 miles on the truck. Jen again reassured us that she would make sure his car would stay in the back until the three days were up. Upon later inspection, after about 60 miles driven, the truck was in terrible shape. There were several leaks in various tubes, and the coolant was disgusting from improper care. It would appear that someone just hosed the bottom of the truck down really well so that it would appear clean for long enough for someone to buy it. The cylinder was also still misfiring despite them claiming it was fixed. Since this was only 24 hours after picking the truck up, we decided to bring the truck back and get his back home. When we showed up, we were told that someone was filling out the paperwork to buy his car at that moment and we would've been too late had we waited another 20 minutes. When confronting the manager, he stated that since the paperwork was signed, it was his car and he could sell it whenever he wanted, which apparently was within 24 hours of the car being brought in. The guy who was going to buy it was also going to pay 6000 more than the dealership gave him as a trade, after they insisted that they barely would make any money off this car. In the 24 hours, there had been enough joyriding test-drivers that they allowed to drive the car to put on over 100 miles. The clutch is now worn down, and the brakes are not working as well. It veers to the right when it had just gotten an alignment. They refused to be held responsible for any of the wear their negligence had caused. In short: DO NOT GO HERE. They will lie to get you to buy a car that is not in as good of shape as they claimed, and will be completely rude to you if you come in with any problems at all.

laurenrawrface Jul 20, 2014

Lauren Jul 20, 2014

So I called the dealer about a 2005 Explorer, I wanted to trade in my 2012 Edge and get rid of our car payment. I explained this to Jeb on the phone and he said he understood what I was trying to accomplish. Great! Told him we'll be down there in a hour and half with our newborn in tow. Drove from Fort Collins to Golden, arrived at the dealership and processed to find Jeb. He told us the Explorer is in the detail shop and it should be just a few more minutes. Ok fair enough, let's look at the Edge and see the trade in value. Jeb takes the keys, opens up my car looks it over, and goes back inside. We (wife, newborn in stroller and me) are standing there as Jeb walks by with some guy, no introduction to who the guy is, and they get in my car. The guy in the tie starts it up they talk for a minute and he backs out and drives off. As he pulls onto the main road he gets on the gas more than I ever have! Then hard on the brakes and turns back into the lots, parks the Edge back around the service dept.. We are standing in front by the used cars and they walk by us without a word. I figure Jeb will be out in a matter of minutes to give me some numbers. So we wait, 15 minutes go by and finally the three of us head inside and find Jeb. Time for bad news, the Explorer won't be done for at least an hour, but we can walk over and look at it, so we do. The Explorer is in sorry shape, and Jeb even makes the comment of "trying to make it something again". Ok, not what I expected but let's go talk numbers. And I tell Jeb, I want to know what the trade in value is and what the final price is on the Explorer. We head back into the showroom and Jeb, shows us his "area" or table with a old coffee cup and papers on it. We sit down, with no offer of water, or even cleaning up someone else's papers and coffee cup. Jeb, heads over to the handlers desk for a honest 15 minutes. At this point I am getting frustrated, Jeb comes back to the table and wants my personal info, address, etc. I won't give him my address, and then he asks what I want to know. Are you kidding me! From the first phone call I've said over and over what I want. The trade in price and the lowest price on the Explorer. I've been here an hour and a half now, our son is getting hungry and starting to cry. Jeb finally gets some numbers and they are a start but not where I want to be, so I tell him where I want to be. He tells me he's just the salesman and it's not really up to him. I said we have to go, I have a hungry son and the Explorer isn't what I expected. As we walk out the door with a crying kid, Jeb introduces us to mystery tie man and he is some manager and now wants to talk about newborns and be our friend. Our experience was a waste of time and a joke. I went there trying to give them my business and it felt like they didn't need my business. Their actions floored me, I couldn't believe how we where treated or should I say ignored.

Jake Y. Jun 14, 2014

I had high hopes for this dealership after reading the excellent reviews posted here at cars.com, but as usual my dealership experience was downright terrible. If you're buying a used vehicle, don't expect respect as a potential paying customer. I called them inquiring about a new listing that they had posted on cars.com to make an appointment to test drive and make an offer. I was looking for a specific vehicle, and this matched what I was looking for. I called at 10:30 in the morning, talked to the used sales department and I was impressed by how polite they were. I made an appointment to see the vehicle at 4:45 and even received a text message confirming that. Throughout the day, I kept checking the ad to show friends what I was looking at, and around 1pm, I noticed the ad had been removed off of the site. I thought that maybe it was a glitch. At 4pm, I left work from SE Aurora, and headed west spending 40 minutes in traffic and burning fuel (this is after I dropped by the bank to get cash to make an offer). I made it to Colfax and I-70 on-time, with about a minute to spare. As I was sitting in the turn lane to turn into the dealership (it's 4:44 - seriously), I receive a phone call and am told "the vehicle just sold, sorry." Nothing else was really said...I was at least expecting a "I did however find you something similar at about the same price" to at least act like they were trying to believe in customer service. Although I understand that it's a dog-eat-dog world when it comes to cars being up for sale (he who pays first, gets said vehicle), I would have at least expected a phone call before I wasted all of that personal time to come and potentially hand over CASH to buy a vehicle. I can't imagine that someone walked in at 4:44, took a test drive, and singed the papers all within seconds without making an appointment, and without saying "I want THAT specific vehicle." I'm guessing there may be a breakdown in internal communication between sales people like every other dealer out there. I was hoping that maybe my opinion of dealerships would be changed. I was hoping that I wouldn't have my time wasted like I have at countless of other dealerships. Yes, I was just buying a used vehicle which doesn't equate to as much of a profit, but I was still willing to pay money. Now I'm just out of 1.5 hours, and $30 in fuel.

John80205 Apr 4, 2014

Show next 5 Reviews

Recent Reviews from AutoNation Chrysler Jeep West

Cars.com

Edmunds

Facebook

Google+

Search New Vehicles

Search By Brand

Shop By Model

Search Pre-Owned Vehicles

Pre-Owned Featured Vehicles

Finance

Vehicle Specials

Model Research

Parts

Service

Our Dealership

Recent Reviews from AutoNation Chrysler Jeep West

Cars.com

Edmunds

Facebook

Google+