13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Autonation Chrysler Jeep West Difference

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Recent Reviews from AutoNation Chrysler Jeep West

Fourth Review A quick visit for a recall/software upgrade was completed in less than an hour. As always, efficient, professional, and friendly service. Thank You! Third Review Once again, AutoNation Chrysler Jeep in Golden has come through!. I called and made an appointment for an oil change and some maintenance items. I had an appointment the next day (my request), and was in-and-out in under two hours. Kevin, Steve, and the entire team there are great. Great service and great value! Second Review AutoNation Chrysler Jeep in Golden Colorado is now my preferred auto dealer. I buy new vehicles and have them dealer-serviced whenever possible. After three bad experiences at another local dealer, I gave AutoNation an opportunity and I am glad that I did. Service Director Kevin Ramer , and his entire team, are professional, experienced, skilled, patient, and VERY customer service oriented. They take time to answer my questions, find the best value for me, and do the job right the first time. AutoNation Chrysler Jeep Golden has fixed another dealer’s mistake, performed my 50,000 mile service, provided a new set of tires (I am very particular), and addressed an engine warning light issue for me in the last few months – and I am completely satisfied. I have found my Colorado Jeep dealer for service items, and I intend to buy my next Jeep from them, and have it serviced at their facility (which I drive 45 minutes to use). I highly recommend Kevin, his team, and AutoNation Jeep Chrysler Golden. They have earned my business and my trust. First Review After 3 bad experiences at another Jeep dealer, I drove an hour to Autonation Jeep in Golden. I am very glad that I made the trip. Service Director Kevin Ramer and Service Advisor Daniel Rubio answered my questions and addressed my concerns. My recall repair and 50,000 mile service were completed with thoroughness and attention to detail. AutoNation Jeep offered great value and excellent service. I am grateful for their efforts. I have found my new Jeep dealer, and I will make the trip again when I need service or sales in the future. Thanks!

Robert Cacace Jun 1, 2021

My experience with the W Colfax Autonation was the worst I have ever encountered. To start, there are multiple signs before entering the dealership that masks are required. The biggest thing that stuck out to me was a very loud, old white haired man not wearing a mask the entire time- he was later identified as the manager. It was wildly uncomfortable how wreckless the manager and multiple employees were regarding their lack of respect for the customers coming in the the building. The lobby is a open concept and countless employees were not wearing masks. As a nurse who has worked in the covid ICU for the past year, this was extremely offensive. Aaron the associate who sold me the used 4Runner was polite, patient, and respectful. He was not knowledgeable about the 4Runner which I guess should be expected given it was a Chrysler Jeep dealership but looking at their lot- they had quite the range of cars. When pointing out some of my concerns about the 4Runner, I was told point blank “well you are buying a used car”. I understand I am purchasing a used car but I am still spending 30k at your dealership and I’d like my concerns to be taken with consideration and not be belittled because I am not buying a 80k brand new Jeep off their lot. I essentially bought the car because it’s the car I wanted- I drove off that lot knowing what I knew about the car because I had done my own research. When moving forward with the finance aspect, I had initially wanted to finance through a credit union the I have used for multiple car loans and one that I am well established at. This situation became complex because it was a credit union in Florida. I had already been pre-approved with a great rate, this information had been provided to Aaron prior to my arrival. Aaron began to explain that using an out of state credit union might be tricky and brought a gentleman from financing over. This guy was aggressive, rude, and unhelpful. He began the conversation with- “how is this bank going to pay us?”. The guy who’s job it is to help people finance car is asking the customer. I said well this is your job expertise, aren’t you here to help me through this. He explained rudely the process of using their own personal credit union and pitched how it’d be easier for them as a whole. I showed him the email of my pre-approval with the rate and he said that their local credit union would run a credit check and that I’d “get what I get with whatever rate they provided”. As a female, entering a car dealership by yourself it is already a vulnerable situation and the fear of being taken advantage of is at a record high. This man truly made me consider waking away from this car all together. There was also issues obtaining my car title which was electronic and under the DMV in Florida- nobody knew how to help me through this. I spent a solid hour at the desk googling and figuring out how to navigate this process by myself. The positive to this situation was a different finance specialist who I signed the paperwork with. He took the time to explain my finance and warranty options. He explained the process of refinancing through my credit union of choice further down the road. I am thankful for his help. I do not have his first name but his last name was Valles. Looking back at this entire situation, overall I am happy that I got the 4Runner. If I was to go through this scenario again; I would of walked away from this situation and went to another dealership because I felt so uncomfortable. I would not recommend this autonation location to friends/family. 4runners are common in Colorado and I’m confident I could of found a better fit at a different dealership. The people at this dealership do not care about you.

Angela Grose May 10, 2021

Angie G May 10, 2021

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only positive interaction I had since driving off the lot. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

Tanner Maino Feb 26, 2021

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only reason this interaction is getting 2 stars instead of 1. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

Tanner M. Feb 26, 2021

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only reason this interaction is getting 2 stars instead of 1. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

Tanner Maino Feb 26, 2021

In late August of 2020, I had scheduled a standard vehicle service for an oil change, and a few loose ends that my Jeep was experiencing. When I contacted Auto Jeep West of Golden to schedule a date and time I was relieved to hear that they had convenient availability that worked with my schedule. The experience working with the staff on the phone was delightful and very helpful to me at pin-pointing out what services I needed based on my deceptions. The staff seemed well familiar and informed when it came to helping their customers and I was satisfied with the service and customer experience they provided for me. On the day of my service, I by accident arrived a day too early. However, by the second their doors opened on time at 7 AM the service team I could tell was ready and prepared to help me the second I took one step out of my Jeep. I was immediately impressed with the speed-fast service and communication between the team at Jeep Auto West and they were able to accommodate fitting my Jeep in for service that day; I was thankful and again satisfied for my mishap. However, when I was passed down to their senior service representative Craig Lasenbery I was immediately made aware and unsettled upon first impressions with how impersonal he was towards me and unwilling to connect with me during my experience at Auto Nation Jeep West, but as my experience was just beginning with Craig, my time working with him would only get worse from that very moment. Once I was in Craig's hands, he had made a comment on the milage of my jeep. Craig suggested that I look into additional services based on the 30K + miles I had. However, he did not connect with me in a human-centered fashion or provide me the guidance that I needed as a customer. I did not feel that Craig had my best interest at heart for me and he completely failed and had me leaving very confused, lost, and alone on what I needed to do for my vehicle. In which Craig commented to me "I have 26 years of experience" and was not self-aware of the experience he was providing me. After I left Auto Nation Jeep West to continue my day, on September 1st at 7:18 AM I immediately emailed Craig who gave me his business card. I had forgotten to mention if the additional vizor and passenger seat would be covered under warranty and I was really looking for some reasurance from him. In addition, to requesting more understanding regarding the additional services he recommended for my Jeep. I was shocked to have never received a reply from Craig still to this date on my inquiries that he was unaware of satisfying. due to his inability to connect and go in-depth with understanding his customer. Not receiving a response, I decided to call Craig later that afternoon, and immediately once I connected to him. He was very defensive and took charge of protecting his "experience" "knowledge" and "reputation" in a way that made me feel that he thought I was attacking him and trying to be difficult. It was completely unsettling for me that Craig was treating me this way; again I felt completely unsupported with the help I needed for my vehicle. After being taken back I was able to collect my thoughts and realized that my customer experience is unacceptable and I felt completely disrespected. After my pointless attempt to connect with Craig. I emailed him once more, with a list of the suggested services that was directed by Craig unwillingly like he didn't have the time to go through each point that I was implying more information about. Instead, I had to take the time out of my schedule to locate the services needed from your website which took me some time as I am unaware of where to locate what I needed, but I eventually found what I needed, screenshot and pasted the services in an email to Craig which went ignored still to this day. All I wanted was what was best for my vehicle; that's it. Later that day, Craig called me and said that my vehicle was ready. In which I picked it up that next morning on September 2nd. However, once I picked up my car I was still unclear what I needed to do for my passenger seat, and still, all Craig could provide me was " I told you" which was completely disingenuous and demeaning. On September 3rd, 2020, around 5 PM I had to return my Jeep due to an "Oil Change" message that appeared on my dashboard. So looking out for my vehicle and wanting to prevent any damages I returned and one of your associates promptly helped me before I took one step out of my car again and helped me right away he was amazing, but I don't remember his name. He later then connect me back with Craig who seemed unenthused to see me and I again asked about my car seat in which he replied in a fashion that made him look completely self-centered and that he only values looking out for himself. I had commented that " one of your friends had helped me" in which Craig replied, "I don't have any friends" in which I then replied, " well I will be your friend" in which Craig replied, "I don't need any" which really devastated me to think that Auto Nation Jeep West must have a very negative unfriendly, and supportive team environment and culture. Customer service is the number one important factor for me when choosing a company to do business with such as I did at Auto Nation Jeep West. However, my experience with Craig really made me frustrated and feeling insignificant and unimportant which overall damaged my overall very first impression and experience that started positively.

Zach Adams Sep 3, 2020

Warning do not do business with these people. Every time I drop my car with these people and have issues with my car the literally hold onto it for a week and then give it back saying nothing is wrong. This has happened on multiple occasions. One one instance my transmission was not shifting at high speeds and would stall and slam into gear which felt like the transmission fell out of my car. I had to bring this car back four or five separate times where each time they told me to I need to do a test drive with the mechanic to get the car to get the car to duplicate the problem it was having. After five times of brining it back they finally read the codes on the computer and had enough evidence that something was wrong and did the job. Thankfully. This time however was the last straw when I once again left my car there to be looked at as I was having issues with the front end axels of my car which any time I would drive over any bumps at high or low speeds would knock my car into a violent shake and need to slam on my breakers to stop the vibrations. Likely tire rods. Once again a guy named Craig took my car in. Didn?t call me Once over the week to tell me anything on it and then finally when I called he once again said there?s nothing wrong with my car and told me I needed to duplicate the issue with a tech in it. This was the straw that broke the camels back. I took it for trade in up at Arapahoe Toyota where in 15 min of an inspection came back and told me there was an issue with the axel or something along the lines in the front of the car. I laughed as I knew that these guys likely once again didn?t look at my car at the golden location and gave it back to me like I?m crazy. They claimed their master technician had driven it around all that week and couldn?t find an issue. This place is a joke and has never done right by me u less it was forced upon them. I highly recommend going anywhere but this place. Also if you deal with a condescending know it all like Craig you already lost your battle. He will not do anything for you.

Jordan Kozie Jun 23, 2020

Leased a new 2018 Hybrid Pacifica in April. Love the vehicle but experience was less than acceptable. We did go in at end of day so I tried to be understanding long day people were ready to leave. However we were rushed through finance so fast we ended up having to ask to go back as all options and info not properly presented. On top of that once we saw car in day light we realized this brand new Pacifica was filthy inside. Looked like pop in cup holder and a layer of dust inside all windows like it had been left windows open for days. Also a small hornet nest in under back hatch. Called and arranged to go back go back over finance and have properly washed. Again at night we ended up sitting for around 3 hours or more. Once we got back on our way realized inside barley touched. Well we were there we were told down the road we would get a free wash and tank of fuel for the three hour wait. I will come back to that. Called and complained after wait still filthy. Use could see where we wrote dirty in dirt on inside sunroof. Arranged to have them pick up and clean. Which this time they did and topped off understanding a future wash and tank. This took a lot of complaining and time to get to this point to have a brand new vehicle that was clean. With in the last few months a recall was called and I took in for service. Texted sales guy to let him know I was ready for that wash and tank of gas. Came in for service appointment which was a pain to make as I kept getting stuck in phone loop and had to ask sales guy to have them call me to make appointment. So yesterday went in for appointment which I was told would be about an hour so far one of the few promises kept. But I stood fort person in line had one service person grumble one minute well two others spoke to each other. Another customer walks in one of the service people gets up to help customer he seemed to know told me we will be right with you big guy. Than a few minutes later someone helped me he seemed confused about me waiting for it so I said they said about an hour right? He states I don’t know about Pacifica’s so I will let the Know your here. I had to say ok where should I wait to be directed to lobby. Never heard back from sales guys about gas and wash until today when he states that was what they did at Delivery which they did but promised another for trouble. So buyers beware!!

David DeMott Jul 26, 2018

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the Autonation Chrysler Jeep West Difference

Recent Reviews from AutoNation Chrysler Jeep West

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