I worked with Jesus at AutoNation Chrysler Jeep West. From our first conversation on the phone, Jesus was focused on helping me find the car that I wanted. During the first visit to the dealership, he walked me through the different trim levels of the new Jeep Grand Cherokee. The test drive was easy, and his communication was clear, honest, and straight forward which I appreciated. Thanks for making the car buying experience so easy!

Outstanding dealership. Purchasing my new Jeep Gladiator Rubicon was painless and actually enjoyable. The truck is awesome, everyone there treated me very professionally. They are the real deal!

Nice facility, but they didn't have the part we were looking for.

Paul was extremely helpful, kind and he listened. He explained everything and even got me a quote for new tires. Thank you Paul! Best service I've ever received.

Daniel , jason, kevin and Steve are incredibly smart and they fix everything fast great service

We ordered the Jeep 4xe at the end of March and we’re told that it would take 4-5 months, it came way earlier than expected which was so awesome! Our sales rep, Nate, was super helpful and kept us updated every step of the way! He was awesome to work with. The whole experience overall was extremely smooth and easy!

Quick easy and friendly service. No games or BS. Traded in my vehicle for a fair price quickly and painlessly.

Really lovely personnel. They did a great job with my car and very quick turnaround.

I had a few issues with my car. I did a panic review. Since Edmund doesn’t allow to delete reviews I wanted to let everyone know that management will work with you to fix issues and concerns. I am happy and can’t wait to see my car again. Thank you!

Jeb is absolutely incredible and I would highly recommend him to anyone looking for a new car. Very friendly and NON pushy! I told him exactly what I wanted in the price point I was looking to spend and he made it happen! Great experience.

Jeb is absolutely incredible and I would highly recommend him to anyone looking for a new car. Very friendly and NON pushy! I told him exactly what I wanted in the price point I was looking to spend and he made it happen! Great experience.

Terrible experience. I decided to begin my vehicle search at this dealership last week and I did not feel welcomed from the moment we arrived. The salesman “helping” us was very stand-off ish wasn’t enthusiastic at all about any of the cars I test drove, he came along for the test drive and I noticed he was on his phone the whole time not involved at all. Later when my boyfriend and I decided we wanted to talk numbers about a car we liked, his manager came over and was just very disrespectful. His facial expressions about our desires & things we were looking for in the car were not friendly at all and told us it would be impossible to find what we wanted. He even had the audacity to tell us to go to Facebook marketplace and Craigslist to look for a car because we were not going to find what we were looking for in any dealership (which if he reads this, I found the exact car that I was looking for) if I wanted to look for a car on Facebook or Craigslist I wouldn’t be at a dealership in the first place why would a manager think it’s okay to say that? We left that dealer very disappointed in the way we were treated. If I could give 0 stars I would. Terrible costumer service.

Absolutely LOVE the service department at AutoNation Chrysler Jeep West. Whenever I’ve gone in with my JGC they’ve taken any of my issues with the car very seriously. When necessary, they have politely given customer education and more importantly, where there were issues, they dealt with them professionally, efficiently and successfully. Such a refreshing contrast to a number of other garages where I was treated like a female bimbo! My car is now running better than it ever before. Thank you!

Daniel is a great service adviser, he contacted me everyday that my jeep was there to update me on the progress. He then included an oil change and an alignment with my tires. He was also able to beat the price of an unnamed chain tire shop. I have been critical of Jeep west's service department in the past, but things seem to be changing here, Daniel exceeded my expectations in everyway.

From messaging about availability to driving home in the vehicle was the easiest vehicle purchase I have ever made! Chen was phenomenal! And Marco made the financing piece completely stress free! We will be repeat customers, and we live almost 200 miles away!

Ordered my new Jeep Grand Cherokee L about 10 weeks ago and picked it up two days ago. Sales person Nicky was fantastic and kept me updated weekly, with the status of my order. The whole process, including financing was very smooth and non time consuming!

Financed a 2016 Jeep Wrangler. Sales person was great. When we took the car for a test drive we noticed the radio didn’t work. I was told it will be no issue to get fixed and the guy that does electric work is only there on Thursdays and they would contact me to schedule. 2 weeks go by and never heard anything. Called back to set an appointment and was told they will call me back. Again never happened. Within 2 weeks the engine light came on as well. Finally got the car back to the dealership today to be told by management that this might or might not be covered even though we only had the vehicle less than a month. I was told they will need to have the car for a day or 2 maybe more. When I asked for a car to use in the meantime to get back and fourth I was told they don’t have any cars available in a major car dealership….a ride back home using Lyft or Uber costs $50 one way. I asked if they can cover those charges since they had no vehicles to use since my car is being worked on. My last car dealership did that for their customers. I was told that they cannot do that. So not only do I have to worry about out of pocket expenses for a car I just got now so have to pay for Lyft or Uber to get back home and back to the dealership. Not to mention I had plans this weekend that will probably not happen anymore since this wasn’t taken care of when they said it will be scheduled the week we got the car. For a well known dealership it’s very poor customer service not to try to do ANYTHING to help out a customer that just made a purchase with them.

My car purchase at AutoNation Chrysler Jeep West was a great experience! Michael Monge (Mikey) was my salesman. He was very personable and professional! He made sure I was well taken care of and answered all of my questions. Even after my purchase he checked in to make sure that I was still happy with my Jeep and wanted to see if I had any new questions. He went out of his way to help me get a lift installed at another AutoNation and he made sure that everything was done properly. If you’re in the market for a new vehicle, go to AutoNation Chrysler Jeep West and ask for Mikey Monge to be your salesman!

Second car that we have bought there…..Austin …bar none was the best car salesman we have ever had….and we have bought a lot of cars through the years…….he knew everything that we needed answers for and went out of his way to help us….so so Impressed…..we loved the car we bought but i tell you if we hadn‘t had Austin helping us that day….we might not have done the deal…..he was AWESOME……..

My car purchase at AutoNation Chrysler Jeep West was a great experience! Michael Monge (Mikey) was my salesman. He was very personable and professional! He made sure I was well taken care of and answered all of my questions. Even after my purchase he checked in to make sure that I was still happy with my Jeep and wanted to see if I had any new questions. He went out of his way to help me get a lift installed at another AutoNation and he made sure that everything was done properly. If you’re in the market for a new vehicle, go to AutoNation Chrysler Jeep West and ask for Mikey Monge to be your salesman!

I was really hesitant to go back to another AutoNation after my experience at the one in Englewood. But this AutoNation had the Jeep that I wanted. I have to say hands-down one of the best experiences I’ve had buying a car! They made it simple & easy! did most of it over the phone and Internet so I didn’t have to go in and wait. Had the car ready for me, explained everything thoroughly, never thought any question was stupid and genuinely made me feel like I was welcome and I appreciated my business. First time in a long time I didn’t feel like just another number buying a car! Thanks to Nate and Marco for a great experience.. I’ll be sending all my peeps to them! Oh and they have the best service people! They handled our other Jeep after our terrible experience at the other dealership!

Always doing that little bit more. My family is in a bit of a mess with a medical accident that happened. Having to travel to and from the hospital every day is a must. Kevin, Steve and all of the people at AutoNation took care of us and have been fantastic. They got my jeep serviced and back VERY fast, my oldest needed a used car and they went way out of there way to help us get this accomplished quickly and easily. At a time when we need to be concerned about a family member they stepped up and help us handle the things you have to do to keep everything else moving forward. I cant say enough about everyone at this facility. This is a good place. And they even cleaned my jeep up for me! Thanks Guys It is more like spending time with friends then getting your car serviced. This is the place to go! And AGAIN!!!!! These guys are on it and my Truck “Jeep” always seems to come back better than I left it. Can’t praise these guys enough PERFECTION! PANDEMIC PMCS (Preventive Maintenance Checks and Services) Kevin and his team rock! These guys are the best for anything you need on your Jeep, not just new Jeeps but any Jeep. They are all proud of what they do and make sure your pleased before you leave!! AND still no extra charge for a 5 TIRE ROTATION!!! This place ROCKS! Best place for service 5 TIRE ROTATIONS ON A 4X4! That is getting so hard to find and they do it with no extra charge. Oil changes on time and done right. Just had an alignment done at a fantastic price. Better price than most shops in town. Jeep always comes back clean and serviced correctly. The absolute best service from a dealer I have ever had. BEST service period I have had!

Paul was fantastic - responsive, called back when he said he would and stayed on top of a recall that has taken me years to get someone to complete completely. He definitely provided the best customer service experience that I’ve received from a Jeep dealership in the metro area.

Alex, Jacob, and the entire team made my purchase experience pleasant and seamless!! I could not have asked for better experience or the customer service I was provided. I definitely recommend them based on my amazing experience.

I’ve purchased many vehicles before and this was one of the best experiences I’ve had! Gray was professional, knowledgeable, and responsive to my questions and concerns. I look forward to doing business with AutoNation, as well as Gray, again.

Mikey was awesome! Wouldn’t go to anyone else

Very pelite and helpful. Went in the wrong day and they still manage to do an oil change for me. Great service!

We had a good experience overall. Our sales person Alec was Great!! Alec has a great personality and was super easy to work with. My wife and I are enjoying our Jeep Wrangler! Thanks Alec!

Communication could've been better, but AutoNation assures me it was just a bad day. Van running great since service. Thank you.

Steve in service is best in customer serv outstanding

Nick and Nicky took great care of me and I love my new Jeep Gladiator Ecodiesel!

Communication could've been better, but AutoNation assures me it was just a bad day. Van running great since service. Thank you.

Where do I begin. My sales guy Mikey was awesome. This is the 3rd car I've bought from Autonation and the 2nd from Autonation Chrysler Jeep West and I will continue to buy from them in the future. Thanks for the great experience.

Roberto was genuinely kind since the minute we browsed around the lot. He was very knowledgeable and ethical while he guided us through out the process of purchasing a vehicle. Highly recommended.

Got talk to Chris Collins. She was wonderful. She wasn't pushy, wasn't trying to sell me anything. She just listened and ansnwered my questions. The most stress free car buying experience. I will buy from ber again, if I ever need too.

Excellent communication and service, no pressure at all, just a smooth transaction

After getting my car broken into with the lock and ignition drilled out, I went through absolute hell with trying to find a "chosen dealer" to fix the car. I finally just said, send it to AutoNation! Best.Decision.Ever! They fixed it quickly, even changed the oil and did the alignment without a charge. Buying the car was a bit rocky, but this experience after the fact was absolutely awesome!

Always have got my service done here. My 08 was bought and only serviced here and they have always been amazing! They were pretty booked up and were able to get me much sooner. Always a good experience!

We took a jeep in that needed a new oil cooler. These are on back order till june. The service advisor was able to have one rebuilt as a temp fix so that we would not be out of a car for that long. Great service!

I have been reluctant to buy a vehicle at a dealership, based on my last experience 15 years ago. Having purchased vehicles from individuals since then has not been a good experience either. We lost a vehicle on a family trip in March and needed to replace that vehicle as soon as possible, so I put my vehicle specs on a couple of different sites to see what was out there. I got a lot of return emails on various cars from various places, however the one that stood out was from AutoNation in Golden Colorado. When I started communications via email with a salesperson named Chris, I was pleasantly surprised at how easy it was to speak with her. She was very flexible and helpful, without being pushy or overly enthusiastic, which is usually is a red flag for disingenuousness. Once my daughter and I arrived to test drive the vehicle and look at it in person, which is exceedingly important to me, we were treated with kindness and accommodated with anything that we needed. The test drive was enjoyable. I got to just get in the car and listen to it, and feel how it felt on the road without constant communication from the salesperson. When I asked a question it was answered without a bunch of extras to distract me from the driving experience. The car a GMC, (a make I had never driven before) was very nice to drive, and the pictures of it online where accurate. I wanted to purchase the car after the test drive. Financing is a frustrating experience in any situation, especially if you're recovering your credit from the pandemic. Chris worked very hard with the financing person to find the best option for us. We were approved, and we got to drive the car off the lot that day. I have had more conversations with Chris, who I felt truly wanted us, regardless of whether we chose that car or not, to be happy and return as future customers. I also felt I could trust her, which is not something I say lightly, I am a salesperson myself and value one that isn't manipulative and pushy. Chris was neither of those things. Our purchase is still very new, and I don't have a long relationship with this dealership, but based on this purchase at this time, I would highly recommend AutoNation in Golden, Colorado.

This is by far the best dealership!

Great service, Danny was so helpful. They got me in the same day and were easy to work with.

We just purchased our 6th Jeep from this dealership with again, a great experience. Our salesman was Aaron Mitchel, he respected our time and did a great job getting us the car we wanted. We also use the service department, appreciate the staff starting with Kevin Ramer and Steve Johnson.

Alec was awesome. Made our process so enjoyable and easy. Took care of us, definitely coming here. Everyone will take care of you

The salesman and the finance gentleman were very helpful in getting us the best possible deal.

Last week I went to 6 different dealers trying to finance a car. I have 0 credit score and ITIN number, Nick Marklowits and Gray Thompson gave me the best attention and service of all of that 6 dealers in visited, they helped me to get a really nice SUV for my family for a fair price, there is a lot of dealers around Colorado but here they make the thing little different, they care the costumer. La semana pasada visite 6 dealers de los mas conocidos en Colorado, aqui me dieror las mejores opciones y precios, no pierda su tiempo visitando otros lugares. Excelente servicio.

Just bought my 4th vehicle from Roberto. Xavier, Andre and Roberto are the best ever! Got my dream jeep 2022 Willys Wrangler all blacked out. I am in love!

Oh my goodness! This was by far the BEST experience ever with a dealership! Aaron Mitchell was an excellent salesman and delightful to work with. From the time we ordered until delivery he communicated with us, never tried to upsell or pressure us. We have nothing but good things to say about Tyler Thedorff, Financial Services Manager as well. I highly recommend AutoNation and suggest you ask for Aaron.

The service center is very attentive to our needs and they make sure to continuously check in on the vehicles status. They work very hard and quickly. The whole dealership has just been amazing to work with.

Jeep West has always been a great experience for me. From purchase to service, they have been awesome! Steve Kern and his team run a tight ship and truly value their customers.

Worked with Austin to purchase a pre-owned Toyota Tacoma. He was very easy to work with, professional, and answered all of my questions. Also was able to secure a very low interest rate through one of their financial institutions. I had a wonderful experience working with him and AutoNation in Golden. Highly recommend!

Excellent experience all the way through from my salesperson Aaron, to the finance department, to the delivery of my Jeep Gladiator Mojave...

Finally a car buying experience that was great! Every aspect of purchasing my vehicle was efficient, productive & pleasant. Great customer service. This was the best auto dealership I've visited and would definitely recommend.

Our car buying experience at jeep west was simply awesome and smooth. Our friend Roberto helped our family to get our dream car. Definitely 10 out of 10 costumer service!

Efficient and Quality Service

The sales person we worked with Rosendo was amazing he was always available by phone when needed and autonation finance team did everything to get us approved. We are very happy with our purchase and will gladly do more business with them in the future .

Daniel in service is the best!!! We have bought all our Jeeps at this location. We never brought our Jeep's back for scheduled service as we have our own mechanic but we started to and get the best service. The gladiator was in for scheduled maintenance and recall with 4wheel drive alignment. Got it back quickly with no issues!! We highly recommend going to Auto Nation even for your tires!!!! This location in Golden is one of the best!!!

Alec did a great job with a complicated deal. Everyone over there was a pleasure to work with. I LOVE MY NEW OLD JEEP

Marek is amazing!

If I could give no stars I would!! The actual buying experience wasn't bad but.... Dealer needed me to come back to fix the side mirror the back windshield wipper arm and do an alignment ok no problem right! Wrong!! After dropping my car off the 1st time for 5 hours came back to the service department and was told nothing was fixed. Made another appointment. This time the kept my car over the weekend because a day after I got it home it was having starting extended crank issues and the passenger side window wouldn't roll up on the auto setting. After them keeping it over the weekend they had only fixed the side mirror and done the alignment. Had to make another appointment for them to fix the rear wiper arm. Went back dropped my car off another 5 hours later it was finally done but they had only fixed the rear wiper arm and didn't even look into my passenger side window issue. Also was told to make an appointment at a toyota dealership for the extended crank issue. Dropped it off at a toyota dealership the next day. Thankfully that dealership was way better and fixed the starting issue and actually found more issues with the car so they fixed most of those issues as well. So in less than a month of me buying a car here it has been back to the dealership 4 times and more hours than I can count not to mention I live an hour away from this dealership so round trips take a while and waiting for my car to be half way done each time was very frustrating!! I would recommend you avoid this dealership and take your money elsewhere!! I did speak to the GM sales manager who was quick to give apologies and excuses! I dont need either I just needed a car that I bought to be fully functional.

My girlfriend and I are so greatful and blessed. The staff here at autonation are super awesome. This is the second car we have gotten from them. We will continue to be a life long customer.

I purchased a 2021 Jeep Sarah 4Xe and found out the charging cable did not work, I called Alex, and He immediately said he’d take care of me. When I went in to pick it up, Alex was out and the gentleman who helped me Went out of his way to go to parts and see what he could do. Thank you for making my hybrid complete. This is how customer service is done.

Had a service this morning on my Pacifica and experience was outstanding. This is why I drive 40 minutes from Thornton to keep my service with the dealership I purchased from. Scott is the best, literally, he is top notch. Service, flexibility and competence, he was great. I told him I want to work with him and only he touch my car moving forward. Lol. He is fantastic to work with and I work in wholesale supplies so I know what great service looks like. Scott is great, I hope he’s my service tech every time although I don’t know Service Tech is appropriate title for him. He seemed to know how do everything in the Service Department including fixing my car. I appreciate all you did for me today Scott.

Great Experience! Thankful!

Ryan and Jacob took great care of us. I would highly recommend them and AutoNation Jeep in Golden. And.... Danny on the service team is amazing. We will continue to buy from AutoNation because of the service alone!

Chen made it really easy to find and buy the Jeep we wanted. He gave us great updates on shipping and made the buying process easy when it came in. We got a 2022 Jeep Grand Cherokee Summit and couldn’t be happier.

Such friendly knowledgeable staff.Jesus was so patient with my many questions ,as was the finance dept. No hard pitch sales talk or back and forth with pricing. Lived my experience...so happy!

Best dealership Ive been too. Everyone was so friendly and effecient. There was no push/ pull sales haggling or " hard sell". Jesus was freindly/prfessional/ knowledgeable and sooo patient. Would definitely go back to but a car here again!

Took a while to get in, but well worth the wait. Daniel and the service tech went above and beyond to diagnose the problem with my car. They kept me informed every step of the way. Kind, courteous, and respectful. Would highly recommend.

The gentleman who helped me check out at the service counter was very helpful. He even searched out a coupon that gave me 10% off when the coupon I had would not apply.

Fantastic dealership, this was the second Jeep that we have bought through them. They make the car buying experience easy and painless. I will be buying my next Jeep through them.

I was on my way to test drive cars when my car ironically broke down on the highway close to the dealership. Luckily for me Opi and another service tech were driving by test driving a new car and stopped to help. They offered to drive me to the dealership and go get my car from the side of the highway where it broke down. From there we were helped by the service manager, sales manager and Jesus. They were all very kind and incredibly helpful. I was able to purchase a new Jeep Wrangler that day! I’d recommend Autonation to anyone looking to buy a car!

I love this dealership, the only thing that I was disappointed in was it hadn't been detailed and I asked an elderly salesman outside who said that's as good as it gets since they charge you guys 300 bucks to detail. I was cleaning it and my grandson wanted to vacuum it however when he reached under driver's side seat I heard him say OUCH and his finger was bleeding from alot of broken glass from a broken window that didn't get cleaned up after being replaced prior to me purchasing. I suggest taking a better look next time. Thanks Bev Stickle

Very good and speedy service. Steve one of the service managers was there to welcome me and performed the service check as soon as I got in the door. I waited for the service (oil change and tire rotation) in the customer area and enjoyed the free wi-fi and coffee. Service was performed rapidly and I was on my way within two hours. I forgot that a parking light was burned out but Steve had that repaired for me. Steve even gave me a discount on repairs.

Really nice location. Came in the see Jake. He was very helpful. Helped my wife and I get the vehicle we came in to see. Would recommend this location to friends and/or family.

I had a wonderful experience working with Mikey to buy my new Jeep Grand Cherokee. He was very professional and helpful! I would definitely recommend going to Auto Nation and working with Mikey!

Alec Creasey was amazing! He took the time to listen to my needs and was patient with me while I spent time looking at car after car. He is knowledgeable in the card on the lot and knows what he is selling. He went above and beyond to make sure I was a satisfied costumer. I’ll never buy a car from anyone else.

The team at AutoNation Chrysler Jeep West is first class in my book. My wife and I have leased, purchased, and maintained multiple vehicles with AutoNation Chrysler Jeep West over the years and have been well taken care of on every end of the spectrum thanks to their team and commitment to us as the customer.

Great place to get your vehicle. Awesome sales associates .Everyone is friendly and helpful. Will be buying pay next vehicle there. I love my Jeep Rubicon gladiator. Thanks. David goshea

Gary Thompson was very good to deal with and found the vehicle we were searching for. Very smooth process!

Great dealer. I highly recommend Austin he was very helpful and made sure we were very taken care of.

We bought a jeep renegade this last week and they were able to get our interest rate cut in half from every other dealer we went to. They were polite and courteous and helpful. We will be back next time we need a vehicle ❤️

The sales team is fantastic & very knowledgeable. The sales team really goes out of their way to communicate & make sure you have all the information in order to make sure you are comfortable with your vehicle & to successfully enjoy all the features within your new vehicle.

I had a major engine malfunction while on a road trip from TX, this service center was absolutely amazing. They went above and beyond and could not have been any kinder during a time of great stress. If I lived in Colorado this would definitely be my go to place for all things Jeep!!

Very good. I've bought 4 cars out of this lot over the years...they must be doing something right...lol

Drove from Canon City, CO to purchase my mustang. Hands down the easiest purchase of a vehicle. Mikey and the rest of the team was very kind and honest. If you need a new vehicle, I highly recommend Auto Nation!! Thank you all again for such a great buying experience!!💜

Recently traded in our car/purchased a 2019 Trailhawk that im absolutely IN LOVE with..Wasnt the original vehicle we looked at and wanted but the Jeep has exceeded all expectations& im proud to say we are Jeepers for Life..Thanks Nate&Moe..we enjoy the new found luxury&freedom, cant wait to hit some trails

Really tried to low ball me on my trade.. I was offered more than twice what they offered at another dealership. Was hoping for a good experience but got the car I wanted somewhere else.

Great experience working with the team here. Got a Gladiator built and delivered ahead of schedule, and no issues with financing and affiliate program pricing.

We’ve leased our last three cars with this AutoNation. They’re friendly, helpful and quick to respond. Thanks to the AutoNation Chrysler Jeep West Team!

Not that we should've expected much from a car dealership, but we were hopeful with Autonation's multi-point inspection process that we would have a better shot at getting a good car. Nearly $5k and denied warranty claims later we are stuck with a car that is more costly to repair than to pay off. I would never recommend any dealership, but people should know that the 125-point inspection is either fake, not completed, or not as comprehensive as claimed. Additionally, the warranty they sell has never covered a single thing.

I always have a pleasurable experience when getting my vehicle serviced at AutoNation Chrysler Jeep West. The past couple of visits I've worked with Danielle, who is very friendly and efficient. Always quoted accurate times, costs, etc. I'll continue to go back to this location, even though I live on the other side of Denver.

Recent visit was for oil change, they also did 2 updates and met the similar time frame as I needed to wait for the vehicle while service was being done. Paul did a great job and I was very happy with results.

Great service!

good guys they went above and beyond i will definitely buy my next car through them they fixed every issue and made the experience a great one

great bunch of people i worked with Jake he was up front and took care of everything i will be getting my next car from them..

After going to other Jeep dealerships in the area, Auto nation was the best experience ever! Not everyone expects a pleasant experience buying a car but Jordan and Canin made it painless and seamless. Would recommend anyone to come here!

The team that helped me buy my dream car was outstanding. Ryan really helped me and answered questions that I had even after my purchase! Also the service team went out of their way to make sure my vehicle was taken care of the same day!! I’m incredibly happy with the service here. Definitely recommending this team and dealership to my network. Huge thanks.

Working with Jeep west was unfortunately overall a negative experience. Several issues with Jeeps paperwork and communication. At this point in time I have been waiting over a month for registration paperwork that was dropped off the day I picked up the car. I have left several messages and have not received a call back from either finance department or the sales person I purchased the car from. Overall a very frustrating and disappointing process.

Gray Thompson was professional and extremely helpful with our purchase.

My wife and I were really looking to finance a truck. I found a truck we liked and contacted them about and Austin was the one who helped us. The truck we originally inquired about didn’t work out but Austin continued to work after we had left and found us a truck that would work. He called us a couple of days later to let us know that he found a truck that would work. To say that our experience was phenomenal would be an understatement. Austin and the finance team were so amazing! They have my family’s business for life! Thank you Austin and AutoNation!

I am so incredibly pleased with the service I received at this location! I bought a car about a month ago and it had issues almost immediately. The dealer I bought it from was reluctant to help me get it fixed/get a get new car. I mentioned this to Chrysler Jeep West and they were happy to get me into a new Jeep that they were confident in selling. I worked with Brandon Gibson as well as Josh one of the Sales managers, and they were amazing. They did not feel like they were pushy and just trying to make a sale like the previous car dealership I purchased a car from. Everyone there just genuinely wanted to help me out. As a 22 year old purchasing my first (now second in a month) vehicle, I left feeling confident rather than anxious about my purchase. Tyler in financing was very helpful, honest, and made sure I knew exactly what I was purchasing. I would recommend this location to anyone looking to buy a new vehicle, especially a jeep! If you go somewhere else, you may regret it. So my advice just get it right the first time and go to this location! I don't think you will be disappointed!

I have purchased Jeeps from more than 30 years and keep coming back to Autonation Jeep West. The salesperson (Aaron Mitchell) was wonderful to work with. And the service department is the best with repairs and customer service. I would highly recommend this dealership!

Chen and team were amazing. In and out fast with my car traded in and the purchase of my new one. Above and beyond to be fast and thorough. Will be back hands down.

Quick in and out! All of thenpeople there are very friendly and happy to help!

Had been looking for a lightly used Jeep and found one I wanted online from Autonation Jeep West. Walked in and they were great! Gray Thompson helped us and made the process very easy and quick. I had previously purchased a Jeep from their South Broadway location and it was a good experience as well. I'll definitely be back and working with Gray again.

Bought a car from Auto Nation, nice experience. But sales associate should know more about car. During test drive I was asking some basic questions regarding functionality of car but he was unable to answer.

Autonation Jeep West was wonderful to work with. Unlike the other area Jeep dealerships I visited they called me back, answered all questions, and were fine with me ordering a vehicle rather than pressuring me to look at something that was on the lot.

Good service and professional staff. However, their estimates on completion are always inaccurate and they no longer offer shuttle service.

This was an awful experience. We purchased our used 2018 Jeep Renegade (and our top notch warranty) from AutoNation Chrysler Jeep West in September 2021. The clutch went out in February 2022. The Jeep was not operable and left our 17 year old broken down on the side of the road. We had the Jeep towed to AutoNation Chrysler Jeep West (where we had purchased it from, 4 months prior). To our disappointment, the manual clutch was not covered under the warranty. The estimate to fix it was around 5,000. After some conversations with the assistant service manager I finally got a written estimate from him. When I saw the parts that were being replaced, I called the warranty company and found out one of the parts was covered under the warranty. I called the assistant manage back and asked him to submit the estimate to the warranty company, and he said he already did and it wasn't covered. I asked him to submit it again. He did submit it "again" and the part was covered. This part was 1260.00. I asked for a revised estimate. I was given a revised estimate, with no change in the labor cost. I called the warranty company again and asked if he had submitted it before and he had not. I also asked if part of the labor would be covered and they said yes. I called the assistant manager back and he told me there was no additional labor cost for the covered part. This didn't sound right. However, at this point the dealership had had our vehicle for almost 3 weeks, so I told them to go ahead and do the repairs. In the mean time, I called the warranty company again and they were able to provide me with a dollar amount of the labor that would be covered. (this amount was a little over 1100.00). After being there 3 weeks and 5 days, our vehicle was fixed and ready for pick up. Before picking it up, I called the assistant manager again and asked for clarification on why the 1100.00+ amount that the warranty company was sending to the dealership wasn't reflected in my invoice. He again told me there wasn't any additional labor added for the covered part. He said he wasn't sure how to explain it any better and that I just didn't understand how it all worked. I asked to speak to his manager, and he did provide that number. After leaving a message for the service department manager, I received a call back from the assistant manager. He said he spoke to the "store" manager and it was decided that the service department was trying to "help me out" by not submitting any additional labor time for the warranty covered part, that the dealership would "eat" that "unsubmitted" labor cost and deduct the money (1100.00+) being sent by the warranty company, from my invoice. So, after almost one month in the "shop" we ended up paying 2600.00 for a new clutch, for a vehicle we purchased from them 4 months earlier. There is something very shady and dishonest going on at that dealership, and I would not recommend going there.

I would STRONGLY RECOMMEND this dealership to anyone looking for a straight forward, honest experience ! I had absolutely NO problems or unpleasant surprises throughout the ENTIRE transaction. I received a more than fair trade in for my existing vehicle. The salesman honored the price quoted on the internet. Ask for Jeb Shultz. Easy going, elderly gentleman ! THANK YOU

I would like to give a Special shot out to Mike D. I greatly appreciate his honesty and that he and never makes me feel like I getting taken advantage of! He is always helpful and honest in letting me know what my vehicle needs and not needs. And he aldo returns my calls when I need help. Great to be able to have a service rep you can trust!

Nicky did an excellent job of helping me select the right vehicle and getting me through the whole process. Very helpful and knowledgeable. Good guy.

Brought jeep in for engine light but jeep was running fine. Now the etc abs and engine lights are on brakes don't work and it does not accelerate. Called to ask them to fix it and was told they couldn't do anything as they aren't sure if they caused it. What?! I will never be bringing my Jeep in here ever again. Worst customer service and worst technicians on the planet. I can't believe they let a jeep off their lot that was dangerous to drive. This is an embarrassment of an establishment. Update: took to mechanic I trust. He found many things that auto nation messed up. And fixed the issue that we originally brought it in for because auto nation did not. Because of his testimony we won the dispute and got our money back. This place is the last place you want looking at your jeep they are terrible.

My experience at Autonation Chrysler Jeep was quick, fair, and pleasant. I worked with the sales consultant: Roberto and he was amazing. He took me on a meaningful test drive vs a boring one through some side streets where I could actually feel what my now Subaru Crosstrek could do. He was also able to meet me at a fair price on my trade in. Cannin, finance manager was also helpful in landing me a custom and fair priced extended warranty. Both of these gentlemen were a joy to work with, I feel like I connected with each of them and plan to work with them in the future however I love my 2015 standard Subaru Crosstrek so that won’t be anytime soon!

Super helpful with all aspects of the car buying process. Customer service was great and accommodating!

Their reservation system is booked up for about 2 months, so plan accordingly, but once you are in, they do a great job.

Jake Dunn is an awesome salesman to work with! He’s super friendly and always responds quickly. I ordered a 2021 Jeep Wrangler and he updated me when he received any information. It was a very smooth process. If you are looking for a new Jeep definitely go see Jake!

Had a really positive experience buying a vehicle here. All the staff were extremely friendly and personable and there was no pressure. They had a good selection of clean used cars that were very reasonably priced, especially in today’s market. They made my buying experience painless and easy and next time I’m ready to buy another vehicle I will be coming back!!

We had the best experience at this dealership. They were very friendly and personable. The finance manager was amazing. We had a little "hiccup" when we went to sign the papers and he went above and beyond to make sure we were happy. I would highly recommend them.

very nice and efficient! Done in a timely manor.

We had the best experience at this dealership. They were very friendly and personable. The finance manager was amazing. We had a little "hiccup" when we went to sign the loan papers and he went above and beyond to make sure we were happy. I would highly recommend them.

Amazing people and service!

Nate and everyone was great to work with. They where able to make our crazy schedule for us. Everyone was very helpful and great to deal with. Next time I need another vehicle I will definitely be coming back.

Paul provided outstanding customer service on helping me get in and then facilitating the warranty service needed on my new Jeep. Many thanks.

Definitely would by a car here again! Chris collins was amazing and very helpful as well as friendly and fast service!

Love this store! Everyone who works here, in both sales and service, is so kind. I had a great experience when I bought my car here in 2019 and keep coming back for the personalized service.

Don’t buy here! There is no service after the sale. Numerous phone calls and messages left and no return calls. Moe said there was loaner vehicles while your Jeep is being serviced, that’s a lie, there are none available. You can rent a car if you need one. And like all good salesmen, Moe will be your friend before you sign, but completely ignore you after the sale, even when he said to call. I could get this kind of service locally, now regret I drove 60 miles to go to this dealership. Save yourself some troubles and go somewhere else.

Jeb was great! Completely accommodating and did everything possible to get me the deal I was looking for. I have done business here on my last three vehicles and will absolutely be going back! Great customer service!

Roberto worked ABSOLUTE MAGIC for me!!!✨ Best car buying experience I have ever had, hands down. He went above and beyond to get me into my dream car & even called to follow up the next day to make sure I was still satisfied. Thank you, Roberto, and thank you AutoNation! You guys are my heroes!!!

I went in for a recall on my jeep to the power steering. I came out of this appointment with a broken radio and no explained answers why. AutoNation is doing everything they can to make the situation right by ordering me a new radio and replacing it this week. I appreciate the efforts to make it all right

Service guys do a good job, getting someone on the phone however is very problematic.

I had the best experience purchasing my jeep from Brandon Gibson. He is not just a great salesman but went above and beyond after the sale to make sure I was taken care of. Another thank you to Daniel Rubio from the service department. He was great at communicating exactly what was going on with my jeep and followed up in a timely manner. Thank you Brandon and Daniel for making my experience great!

See my car guy Roberto over at Jeep West. He was absolutely awesome to work with. My experience at this dealership and with him was wonderful. Very easy and pleasant. Never felt pressured.

Update: The number given to speak with the general manager (below) only takes you to there office which is a series of “press 1 if…”. You guys do an excellent job looking like you care but that’s never carried over I to how I’ve been “taken care of”. Took my car in again due to a “death wobble”, speakers that never worked, and tire pressure sensors that are broke. BIG surprise, none of the things wrong with my car are covered under the “warranty”. They’re charging me $800 just to LOOK at my car and then $2000 to fix defects that came with the car. My advice: if you bought a car, don’t buy ANY of the warranty’s or coverages. Take your car somewhere else and get it taken care of properly and honestly.

Great and fast service, Taylor and his crew took care of us and got us a awesome deal on our car

The staff is so friendly. Always a great experience.

Thanks guys - very happy! Chen was friendly and knowledgeable about the vehicles we were looking at and we never felt pressure to make a decision. Once we decided on the car we wanted, the process was smooth and we were given several options to stay within our price range. Tyler was also friendly and helpful getting paperwork finished up so we could head home in our new car. Also, thank you both for giving us equal attention during the process. I had a bad experience at different dealership where my husband was given full attention and I (a female) was never spoken to…even though it was a joint purchase. Glad we went with AutoNation Chrysler Jeep West instead!

Paul and Steve in the service department are literally the best. The heck I've been through and back, I don't think I could have done some of it without Paul especially. And Steve stepping in with another issue that occurred. Thank you so much for everything!!! 💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙 p.s sorry Paul for how much I called. But you were so calm and level headed with my craziness over my car. Thank you both from the bottom of heart ❤️

Let's face it car dealerships and salesman are a last resort in our brain! But I had a good experience at tChrysler Jeep autonation and I went to probly 6 dealerships before I bought something and I had to trust someone before I purchased. Long story short from. Managment to salesman it was a great experience.

Fantastic experience! My wife and I just wanted to walk in, pick out a new car with no hassles and that’s exactly what happened. They even delivered the car to our condominium that same evening! Thanks Guys

Good service. Easy and quick scheduling!

Thankyou so very much Matt Click for going the extra mile to help someone like me on disability. I had been put through the ringer since shortly after I bought my dodge from Larry Miller. Thank God their are good people with understanding and caring hearts still willing to take the time out of their too problem lifes to help someone in need. Godbless and thankyou again, Molly Grant.

I understand the struggles with staff shortages and supply chain, so I tried to be as patient as possible. It took 3 weeks and 4 days to get my vehicle back to replace a transfer case and then a regulator. What helped out alot was the rental car they supplied me with and paid for the whole time I had it. I appreciated that.

Great Experience! They have the best selection, friendly, helpful and professional staff. If you are looking for a Jeep this is the place to go.

This is the very best place to buy a vehicle. I got a brand new Jeep Trailhawk and the salesman Chen Liang was the very best .

Friendly staff

Taylor, Rosendo, and Marco were all great. Got us the Wrangler we wanted and got us out of there as fast as possible. Will go back.

I can’t recommend this place enough. Brian Lourcey and Marco Valles we’re so knowledgeable, helpful, and friendly throughout the entire process. They helped me with my factory order and purchase of a Jeep Gladiator. If you need a vehicular ask for Brian, he’s awesome!

⭐⭐⭐⭐⭐ The BEST customer service and technical service in the state. Mike Doht and his exceptional service team have (after a year) finally resolved my technical issues I have had with my 2021 Jeep Cherokee Trailhawk since I drove it off the lot (at another Autonation dealership). The whole technical crew at Autonationation west delivered superior customer service. It was worth the hour and 1/2 drive down to get my jeep serviced.

Everyone was super nice in the service department. Cost wasn’t too crazy and doable. Car sounds great! Thank you!

These guys are amazing!!!! They managed to do what no one else could do since October!!! Moe and Chen are your guys! Both very nice, helpful and great at keeping you informed!!! Highly recommended!!!!!

Nicky was our sales rep and he was awesome! Their whole team from financing was incredible and we got such an amazing deal driving away in a 2022 Jeep Grand Cherokee! I’ve never leased a car or had a brand new car and everyone there just exceeded my expectations. I’m excited to have a relationship there now and refer friends and family to them!

Made a appointment to purchase a vehicle. It was sold when I arrived for the appointment. Very unproffesional.

very fast service for oil change and to go thru

As a first time buyer the experience was very interesting and amazing any and all type of questions I asked they answered with honesty. I felt as if they weren't trying to sell me the car just so they can make commission I feel like they were trying to sell me a car that can be mine forever and I greatly appreciate that. not only that but they weren't trying to hide anything they would always tell you straight up how much you'll be paying monthly how much will be the interest and that if you have any questions about it they're more than happy to hear your question and will do everything in their power to help you get the best price possible if it is possible. So I do highly recommend going there for any first time buyer but make sure you bring someone who has experience in buying cars or trucks with you maybe a father or an older brother or someone that you trust. And don't be scared to ask him questions or to ask him to lower the price a little bit or try to come up with a deal they will work with you and that's what I liked about it and you recommend AutoNation

I just wanted to thank the mechanic K-Mart who was super helpful. I came in after the snow on Saturday February 12th when my windshield mechanism was out and needed a part, which they wouldn't receive until Tuesday. But he was excellent and helped me move the other windshield eyelet to my driver side so I could have fluid on my driver side until Tuesday. He went above and beyond! Super grateful.

They aren't like other dealers looking to make as much money as they can from the customer. They are friendly and willing to work with you. We came home with a new pickup with the deal we worked out with them.

I have purchased three cars from auto nation golden and am very happy that I did. The GM Steve and his amazing employees are friendly and awesome. When i had to bring my jeep in to get fixed they always hop on it right away and treat me like family . My gf also got a Durango here and they did everything to get her in it with a good price. I really do recommend coming here to purchase your next car from them. Thank you autonation and all the employees there .

This was the easiest and most rewarding experience I have had buying a car from a dealership! Very polite and attentive to your needs and will always try to find a solution. Aaron and Moe were incredibly helpful, highly recommend!

I was able to locate and reserve my vehicle of interest online, and I was able to set an appointment for the next morning. Shortly after I received a call from a member of the sales team to confirm my appointment. When we arrived, we were greeted immediately and offered a beverage. We viewed the vehicle, took a nice test drive, and returned to talk more. The purchase process was simple, and I was able to get a good rate and monthly payment. I’ll add that I also received top notch service regarding a bad blower motor, which was covered under the dealer warranty. I was able to have it looked at next day, and serviced the day after. Overall great experience.

I truly appreciate Roberto Aguilar for helping myself & husband get into a Jeep Grand Cherokee I highly recommend Roberto he’s an awesome Salesman!!! Jeep West !

Jake was ready for our appointment on time. He took us for a test drive and answered all our questions about the endless features of the 2018 Mazda CX9. (and there are so many I am still learning). He explained everything every step of the way. Xavier helped with the financing end of things and took the time to explain all the warranty packages with absolutely no pressure. They gave me a fair deal on my trade in and they committed to fix one thing that was damaged on my new car ASAP even though it was through another dealership in another city! They washed it, filled up the tank and I was on my way home in my new car! The whole process took about 4 hours! Definitely recommend this dealership for a huge selection and great service. They actually sing out loud at their desks while they work!!! Such a happy atmosphere, even if they might be a little off key!

I had an appointment for an oil change. It took almost 2 hours and the only reason I got it this fast is that I complained to the Service Manager. When I arrived on time I was told it would take about an hour. The Service Manager said it took so long because they performed a QUALITY oil change. Maybe if I had agreed to pay extra for some useless additive it would have taken longer. I would never return to this dealership and I advise others to avoid it.

The service I got for a oil change was great and fast

Great staff. Courteous, helpful.

I’ve dealt with many dealerships in the past from buying previous cars to helping friends and family purchasing their own. This dealership by far has been my best experience yet. The team here is friendly, honest, patient, and pushing for excellence. I would highly recommend this dealership to everyone that doesn’t wanna deal with any BS. I also recommend my salesman Rosendo! Thank you!!

AutoNation Chrysler Jeep West is the only place I take my Jeep! Booking appointments is easy, they are always very quick to get you in and out of there, and their staff is always friendly. They are the best!!

Great service on a recall for my Jeep that I have been trying to get done at another Jeep service center for over 2 years. I will go back here even though it's much further for me.

Simple visit, but great friendly service.

I had an ok experience with AutoNation. They have some tired sleezy typical practices that are just annoying. At other dealerships I’ve used the car is detailed inside and out and the gas tank is full after the deal is done. Not here. Is that a big deal? No but it is one of those little touches of service and customer appreciation that would bring me back. Especially after they add a $600 dealer fee to the price. Ultimately I would recommend a different dealership unless this is the only place that has the car you want.

Hands down the best car dealership experience I've ever had. I had an amazing experience working with the sales team at Auto Nation Jeep in Golden. They listened with sincerity and I drove off in peace knowing I received a great deal on my new Trailhawk. Their service department was extremely helpful and friendly as well. I look forward to giving them my business for years to come! Thanks Auto Nation!

They always listen to my concerns. They update me on any changes to the service that needs to be done or a change in how long it is going to take. Most services are taken care of quickly and efficiently. It is nice to have a service department I can trust.

Roberto was absolutely AMAZING! He was fully transparent throughout the entire process, thoroughly explaining every step of the car-buying process and he was beyond compassionate. Roberto made the whole process easy and clear all while being so kind. If I could give more than five stars, I would in a heartbeat.

I bought my car on 12/10. I took my car in for repairs on 12/22. I got my car back on 1/29 with a leaking transmission and non-functioning AC. I bought the car for $17,930 and AutoNation bought it back for $15,500 because my car wasn't 'worth' the $17,000 I paid . They relisted the car for $17,999 - funny it's worth that much when they're selling it (VIN 1C4RJFCT9CC246545). They made money on my trade, money on the jeep, money on the warranty repairs, and a nice 2K buying my car back. This has been the most disappointing car buying experience I've ever had. 1. All AutoNation TV ads say trade-in your car and walk out with a check. I traded in a Ram 2500 (with a lien still on the car). After making it through the process of buying the Jeep, $4,000 and change was still owed to me. I was told when I asked for the check that it would be mailed to me after receipt of my title. We have sold cars to other AutoNation dealerships in the past that have liens on them and always walked out with a check same-day. In fact, they wouldn't even let us leave without taking the check even after requesting it be mailed. Had I not ended up purchasing a car from them that same day, I would have been in trouble. 2. AutoNation guarantees you 5 days/250 miles or money back. This is great if your car explodes in the first 5 days. About 10 days after purchasing my jeep, the transmission and AC went out at the same time. Fantastic! I called my salesperson (Roberto) who told me I had a warranty so bring it back in. They would not take the car back and give me my money back at this point. I drove the Jeep back to the dealership where they began diagnosing the problem. The service team initially tried to repair the transmission with a fluid flush and a new filter. This didn't work. Then they were going to repair the transmission, but the warranty company required an independent inspector to verify that the repair was actually warranted. They ended up ordering a used transmission for the Jeep (a week to get here and a few more days to install). I requested a loaner for the time my Jeep was in the shop (over a month). The service person I was working with said that was out of his hands and that I could ask my salesperson. I emailed Roberto who called me and said they didn't have any loaners available to give me. I followed up via email to Roberto two more times over the following weeks and never heard back. I was told the AC compressor had been replaced because it went out. However, it still doesn't work and makes horrendous vibrating noises when you start the car with the AC powered on. I left a VM on Saturday with my service person and will update this when this is resolved. Mike in the service dept. was able to get me back into get this resolved on 2/9. I requested AutoNation buy my car back for $500-$1000 less than I paid because I'd had the car one week out of the 45 days or so that I'd owned it and things were still broken. I initially received an offer of 14K for the Jeep. I had paid $17,930 after my dealer handling fee. I left a VM with the GM and was called back the next day by the sales manager. He ended up offering me $15,500 (take it or leave it). I had listed my car for sale for $17,100 to attempt to recoup some of this cost. Andre saw my listing and said my price was very high for a car that old because it wasn't worth that much. Funny that it was a 'deal' when I purchased the car in December and was worth more than $17,100 at the time. I was told that they will be listing the car at $17,000 again when they go to sell it. I see now it is listed for 17,999! I took the check to get rid of the Jeep. When we got home I found a big puddle of transmission fluid on my garage floor. If this isn't fixed, whoever buys the Jeep is going to end up with a blown transmission again.

I recently purchased a used Jeep wrangler from AutoNation and had a great experience. Top to bottom everyone we worked with was great. Jake was responsive and helped us all along the way. The finance team was also fantastic. They were even able to secure a lower rate for financing then I was able to find on my own. I would highly recommend them.

Overall a pleasant experience purchasing a used Honda Odyssey from this dealership. It helped being pre-approved through my credit union before walking in the door, made the financing process much easier. But my salesperson, Aaron Mitchell was a good, not too pushy sales guy. Finance manager, Marco Valles, was pretty helpful too. It is a smaller dealership than I expected for an AutoNation, lots of people running around in a small space so not a ton of privacy, but it did the job.

I had a fantastic experience buying my 2022 Jeep Grand Cherokee L from AutoNation Chrysler Jeep West. From the first contact to delivery, it was a top-notch journey. Many thanks to the management and team at AutoNation -- this is a first-class operation!

I had a great experience at this AutoNation, my salesman Austin was very helpful and friendly. Was willing a d ready to answer all of my questions. They made everything easy as possible. And my finance manager Tyler made everything easy to understand and helped me get off lot as soon as possible.

I have never been to a dealership and legitimately cares about its customers. They didn't try to force a car on me that I didn't want and worked with me until I could get the car that my growing family needs. They took such good care of me I feel like they're my new family. Thank you Steve, Moe and Alec. You guys are amazing and I'll never go anywhere else ever again!

I have had an extremely disappointing experience with AutoNation Chrysler Jeep West. I purchased a 2012 Jeep Grand Cherokee Overland from them in the middle of December. This jeep was immaculate on both the exterior and interior so I felt the slightly higher than average cost for the Jeep (per KBB) was justified. 1. All AutoNation TV ads say trade-in your car and walk out with a check. I traded in a Ram 2500 (with a lien still on the car). After making it through the process of buying the Jeep, $4,000 and change was still owed to me. I was told when I asked for the check that it would be mailed to me after receipt of my title. We have sold cars to other AutoNation dealerships in the past that have liens on them and always walked out with a check same-day. In fact, they wouldn't even let us leave without taking the check even after requesting it be mailed. Had I not ended up purchasing a car from them that same day, I would have been in trouble. 2. AutoNation guarantees you 5 days/250 miles or money back. This is great if your car explodes in the first 5 days. About 10 days after purchasing my jeep, the transmission and AC went out at the same time. Fantastic! I called my salesperson (Roberto) who told me I had a warranty so bring it back in. They would not take the car back and give me my money back at this point. I drove the Jeep back to the dealership where they began diagnosing the problem. The service team initially tried to repair the transmission with a fluid flush and a new filter. This didn't work. Then they were going to repair the transmission, but the warranty company required an independent inspector to verify that the repair was actually warranted. They ended up ordering a used transmission for the Jeep (a week to get here and a few more days to install). I requested a loaner for the time my Jeep was in the shop (over a month). The service person I was working with said that was out of his hands and that I could ask my salesperson. I emailed Roberto who called me and said they didn't have any loaners available to give me. I followed up via email to Roberto two more times over the following weeks and never heard back. I was told the AC compressor had been replaced because it went out. However, it still doesn't work and makes horrendous vibrating noises when you start the car with the AC powered on. I left a VM on Saturday with my service person and will update this when this is resolved. I took my car in for repairs on 12/22. I got my car back on 1/29. This has been the most disappointing car buying experience I've ever had.

I have had an extremely disappointing experience with AutoNation Chrysler Jeep West. I purchased a 2012 Jeep Grand Cherokee Overland from them in the middle of December. This jeep was immaculate on both the exterior and interior so I felt the slightly higher than average cost for the Jeep (per KBB) was justified. 1. All AutoNation TV ads say trade-in your car and walk out with a check. I traded in a Ram 2500 (with a lien still on the car). After making it through the process of buying the Jeep, $4,000 and change was still owed to me. I was told when I asked for the check that it would be mailed to me after receipt of my title. We have sold cars to other AutoNation dealerships in the past that have liens on them and always walked out with a check same-day. In fact, they wouldn't even let us leave without taking the check even after requesting it be mailed. Had I not ended up purchasing a car from them that same day, I would have been in trouble. 2. AutoNation guarantees you 5 days/250 miles or money back. This is great if your car explodes in the first 5 days. About 10 days after purchasing my jeep, the transmission and AC went out at the same time. Fantastic! I called my salesperson (Roberto) who told me I had a warranty so bring it back in. They would not take the car back and give me my money back at this point. I drove the Jeep back to the dealership where they began diagnosing the problem. The service team initially tried to repair the transmission with a fluid flush and a new filter. This didn't work. Then they were going to repair the transmission, but the warranty company required an independent inspector to verify that the repair was actually warranted. They ended up ordering a used transmission for the Jeep (a week to get here and a few more days to install). I requested a loaner for the time my Jeep was in the shop (over a month). The service person I was working with said that was out of his hands and that I could ask my salesperson. I emailed Roberto who called me and said they didn't have any loaners available to give me. I followed up via email to Roberto two more times over the following weeks and never heard back. I was told the AC compressor had been replaced because it went out. However, it still doesn't work and makes horrendous vibrating noises when you start the car with the AC powered on. I left a VM on Saturday with my service person and will update this when this is resolved. I took my car in for repairs on 12/22. I got my car back on 1/29. This has been the most disappointing car buying experience I've ever had.

I have been working with Danny for the past 3 years he always goes the extra mile to make sure everything is good on the service before returning my vehicle back to me . Thank you to everyone that Autonation Jeep West you're the best!

Always professional & polite.

Daniel Rubio is awesome in the sales department. Dave and Mica rock in parts and I have had several awesome salespeople when purchasing multiple jeeps from this dealer.

So Ryan Kelly was wonderful. And the process was really quick. I had a bad experience with Vroom, so having a good experience with AutoNation is a breath of fresh air.

Another excellent experience with AutoNation, this time with Chrysler Jeep West, Golden, Colorado. I was not happy with the initial car I purchased and on the 5th day I returned it and decided on another completely different vehicle of which now I am so happy with my purchase. Jesus Tarin was so very helpful throughout. Thank you so much, Siegfried

Great Service and Friendly Staff

Would give negative 5 if I could sold me a wrecked car and tried to hide it . Finally had to fight to get my money back. Buyer beware and stay away from AutoNation golden.

I didn’t have to wait to get my car in for service! They told me it would be 1 1/2 hours and they had my car finished on time! Great service and friendly staff! Will definitely be back !

Michael Lujan was a very friendly and helpful sales associate. Was very honest about the cars I was interested in. He made sure we got a very solid car that was well taken care of with a clean carfax in the price range we asked! Tyler in finance was also great.. Thank you Michael and Tyler for a good car buying experience

Friendly and knowledgeable staff from sales representatives, financing, part Deprtment and service department, good selection of vehicles

Great customer service! Service department is awesome! Always go above and beyond!

My car smelled like a shop when I got it back and wasn’t any cleaner than when I dropped it off, so if that’s the expectation than fine, though maybe the question of how satisfied I am (1-10) with the cleanliness of my car upon repair, should be reworded. While my expectation is not “cheap”, I’d have had more work done if it were any semblance of affordable, as I was able to do my own spark plugs and both batteries at appx 35% of the cost I was quoted and appx 45 minutes of my own time. Paul, the gentleman in service that I was lucky was assigned to me, got my car in when he didn’t have to, was the only one to communicate with me every single time I called for an update and there’s no doubt I question how overworked he is, yet still competent and some how easy and enjoyable to communicate with. AutoNation Jeep West is lucky to have Paul, as I know from many unfortunate years in customer service, it isn’t only hard to find people like him, but to keep them around when they are worked the way he is. Thanks Paul.

Nick M was amazing to work with, I would buy another car from him anyday!

I worked with Jake D. Hands down the best experience I have ever had buying a vehicle.

This is our third Jeep we’ve purchased from Autonation West- we’ve had such great experiences and services here we can’t bring ourselves to go elsewhere! We always ask for Roberto- he is truly the best to work with and has top of the line customer service. We highly recommend this business!

I don't know if they just don't like black woman but the is the worst company ever...Very Racist

Awesome Sales Team Mike Monge was very honest and got the deal done for my son. The whole Team was very friendly and helpful. Definitely recommend Golden Jeep Auto Nation for a positive car buying experience. Thank you Mike Monge

Roberto at AutoNation Chrysler Jeep West was incredibly Friendly and made the process effortless and enjoyable. We will be coming back here to buy our cars from here on out.

Wonderful experience at Jeep West buying my first used vehicle! Roberto helped to answer all my questions and made me feel really good about my purchase. He made my dream car a reality!

Called and asked just to simply look at a car we saw online. Roberto A. was immediately pushy and starting trying to “trap” us. Made us wait (even though he was texting me “where are you” the whole day), made us sit down, fill out paperwork, and when we told him we wanted to talk it over during dinner and come back he said, “Well. It’s first come first serve. So it might not be here when you get back.” HE made us not want to come back. And we really liked the car! I’ll insert a text string from him from after I told him we were no longer interested.

Ask for Roberto at Autonation Chrysler Jeep West! He was very helpful and our trade in was a great deal. The service was really good and even waited for us for 2 hours due to bad weather, highly recommend buying her and i will return when i have another need for a vehicle. vehicle was low miles and i’m super happy over all

Great experience, we worked with Roberto and he was very helpful! I highly recommend coming to Autonation chrysler jeep west, we got a great deal. Definitely coming back here!

We worked with Brandon Gibson on a lightly used 2020 JL Rubicon Unlimited. He was great, very good at explaining our options when it came to lead times and requirements for ordering a new Jeep, or purchasing from on-hand inventory, which we ultimately did. The no-haggle pricing was competitive with what I could have negotiated elsewhere, and I didn’t leave feeling like I’d left money on the table. The sales team made sure I got a second key for my “new” vehicle and they matched the trade-in quote I had from another dealership, which ultimately secured my business. My only “complaint” was with the financing department. The rate they secured with a local lender was significantly higher than what I could have secured through my preferred bank. I wish I’d know that sooner, would have saved me the trouble of re-financing after another month. All things considered, I’ll shop here again for a future Jeep, and I’ll be asking for Brandon if he’s still working there.

I would not even give one star...they are Ok if you want to purchase a vehicle but BEWARE if you sell your vehicle or trade it in and want to cancel your extended warranty for refund! The person you need to go through is the WORST EVER at customer service. Unresponsive and Rude, and just down right does not care about you. After several calls to her she finally returned my call after I requested a manger and was told the cancellation system was down on her computer (for 2 weeks?!) and she had no idea when it would be up.. after another week of waiting for her to call me back, I called AutoNation Corporate to get help with her to help process my cancellation request and with their help on a 3-way call, she process the form for me to sign and told me it would take - 5-10 WEEKS for a refund. I filled out the form emailed it back to her.. no response that she received it...so another email to follow up to confirm she received the attachments and received back a very short and UN-customer service type of reply. She must really hate her job and people in general because I was beyond nice and patient the entire time considering the service (or lack of) I was receiving. She should look elsewhere for employment not the right field for her! Meanwhile, my husband who bought his vehicle at Western Slope auto and traded his truck in same day as me, called them and got a very nice human, and received his refund check with 7 days!

THEY MAY HAVE CHEAP VEHICLES BUT YOU ARE PUT ON THE BOTTOM OF THEIR PROPERTY Made appt to go in. I was 10 minutes late informed Brandon I was running late. I get there he’s busy with another customer so he passed me on and that dude after 45 minutes I left cause the other guy was still on the phone. I am only approved for up to 15000 so I felt like it wasn’t enough money for them to care. about my needs and haven’t even heard back from Brandon.

Great people. Timely communication. Delivered as promised. Thanks.

Not happy with the kind of car that was sold to me. It has engine light and transmission light issues. The car works but not happy as I don't feel the price they charged was too high.

Amazing team at Autonation West in Golden! I’ve worked with them a number of times and it’s always a great experience. Taylor Doty is one of the Sales Managers and he’s incredible, runs a great shop. If you are in the market for a new or used vehicle these guys will take care of you !

My dad, Mario, and I had a great experience finding a car at Chrysler Jeep west. Our salesman, Roberto, was incredibly friendly, knowledgeable, and straightforward. I would definitely recommend finding a car with him. I was able to find a car we really liked and that would get me to and from college. Come see Roberto if you need a car.

I brought my daughter’s jeep in for service on 12-23-21 for a oil change and 30k check up. My wife bought 3 oil changes that could be used at another dealer at a later date, and they told her Autonation would honor using one of our oil changes my wife bought. I had all the paper work that we bought these oil changes and showed them to Paul. He said there was nothing in the system that shows proof. Paul went to his service manager showed him the paperwork I had and his manager printed out some document that showed them to be canceled, so we had to pay for the oil change even though we had prepaid oil changes. No sweat off their back!! Here we spent $1,500.00 on a 30K service and the Service Manager can’t honor the pre paid oil changes!!! BTW $1,500.00 I barely have. He obviously does not know customer service! If he is that cheap, how do I know the service really was performed? We won’t go back to that dealer. A lump of coal for Jeep Autonation Golden this Christmas!!!

I recently leased a new 2021 Jeep Grand Cherokee Trailhawk from AutoNation West in Golden, Colorado. For broader context, this is the fourth Jeep I have leased from AutoNation West. Each transaction has been seamless, lacking in the typical frustrations that accompany shopping for a vehicle. Each transaction gave me the Jeep I wanted at a price that was not only fair but much better than competing dealerships. Moreover, because I live several hours outside Denver, I have needed to conduct these transactions online and by phone. And each time I have had friendly, competent, attentive, and honest personnel work with me to make the experience a stress-free and productive one. Regarding the current transaction, I would like to give a shout out to Aaron Mitchell and David Hantman for jobs very well done--in fact, five stars well done! They went above and beyond for me. Thank you gentleman! So, if anyone reading this review is in the market for a Jeep, I would highly recommend starting with AutonNation West in Golden, Colorado.

Absolutely wonderful experience! Steve Kern (GM) really went out of his way to get us a great deal on a 2021 Jeep GCL Limited 4x4. We had a bad buying experience with our 2022 Honda Pilot just a few months ago and we wanted to trade for a Jeep. Steve worked hard to earn our business and was super responsive to all our questions/scenarios. Brandon Gibson walked me through the paperwork when I picked up the car and was very thorough, A+! Some dealerships just want to make money but Steve/Brandon and I'm sure the whole AutoNation West crew are more concerned with forging relationships/friendships, even if it means not making money. I will definitely be referring everyone to them! Thanks so much!

Absolutely amazing sales and service department.

Very impressed with sales staff, quality and selection of vehicles. General Manager engaged with customers. Easy process to purchase vehicle! Will definitely go back when I need another vehicle.

Marek was friendly and sincere. Quick to help. I will visit again and again for that.

An incredible experience of purchasing a New/Used vehicle. A great negotiated price, shipment and delivery of our "NEW" Jeep Rubicon. They have not let us down!

I’ve always had excellent service from this dealership. Recently took in my 2020 Cherokee for oil service and asked if they could get me out by a certain time due to another appointment. They finished well ahead of my requested time. The staff is professional, knowledgeable and caring.

https://goo.gl/maps/7sjR9Z8deEwKFpQa7

I've purchased my last two Jeeps from this establishment and drive 20 miles each way to have maintenance done. The service department is always great and timely. No complaints!

I go here for oil changes. for a year now I've had no complaints except this last time they tried to take advantage of me. they said I need my rotors in the rear replaced and it will cost $525. I went and got a second opinion and they said my rotors were completely fine and don't need replacing unless they're damaged, they don't just wear out....I'm really disappointed at this deceit and disrespect. I don't trust them anymore

My husband and I are 60 years old and this was the easiest and best car buying experience of our lives. Ryan the salesman was so friendly and courteous and Moe the finance manager was incredible…. Giving us an awesome deal on our 2021 Jeep Gladiator. If looking for a Jeep Auto Nation in Golden is the place to go…. Even if you have to drive a little, go see Ryan and ask for Moe to do your financing.

stop lying/misleading to service customers.

Ideal location for western slope mountain communities business to come down to the big city and have great selection and service. Friendly staff that showed extreme patience and took extra time to explain every step of the new car buying process. All the departments I dealt with from sales, service, finance and all support staff exceeded all my expectations. Knowledgeable dealership that made getting the exact car you want easy. All star staff members: Chris in sales is tireless in getting you the vehicle you want. Xavier in finance clearly explains all your options. Micah and Dave in the service parts area have all the answers. Darcy seems to handle all the logistics with ease.

Good service, helpful and friendly. Only con is that buying used feels like they don't make you a priority. Business is still business and making someone that is buying a vehicle, weather new or not, that they are important and all of their concerns and needs are valid is important. That being said I would still do business with them

Once again, AutoNation Chrysler Jeep in Golden has come through!. I called and made an appointment for an oil change, with an appointment request. I had an appointment that Friday (my request), and was in-and-out in under two hours. Kevin, Steve, and the entire team there are great. Great service and great value!

Attentive! Service is on top of their game.

Thank goodness for the incredible folks at AutoNation Chrysler Jeep West in Golden, CO! We drove over an hour from our cabin to get parts we unexpectedly needed for our Jeep, that only they had anywhere near us, planning to put it on ourselves - they have gone above and beyond, making this super stressful day a bit lighter for us! Getting us fixed up in the shop as we speak. Didn’t plan for this on our trip (we’re on vacation, from Texas) but they’ve helped us relax a little more being so wonderful to us! Thank you guys!

Josh the manager was pleasant to work with and made every accommodation to make sure we had the Jeep of our dreams

Jake was awesome. Had a really easy experience. And he knows his Jeep Wranglers!

Quick service, knowledgeable service techs

Great salesman Jake. Very helpful and courteous as was anyone else who assisted us.

Marek is amazing. AutoNation Jeep West service department is extremely busy, but Marek always gets my Jeep in for service and takes the time to answer questions. He is kind, friendly, informative and goes to great lengths to get everything done as fast as possible. I feel like his highest priority although he has many clients each day.

Three years ago, my husband and I had a disappointing & extremely negative experience leasing a Jeep Cherokee at AutoNation Jeep in Golden, CO. When our lease was up, we decided to give them a second chance. As a condition, I requested not to work with the same salesman as last time, and instead requested a female. We are so glad we did because Chris Collins was wonderful. She is kind, honest, understanding, communicative & prompt in response time, has great attention to detail and supportive throughout. A dramatic difference compared to our previous experience and that cannot be overstated. It was such a positive to work with a female car salesperson for the first time ever, I would highly recommend her to anyone looking for a positive experience at a car dealership. I wish there were more people like Chris working at car dealerships across the country. She is truly a gift and a delight in this, unfortunately, male dominated industry.

Bought a 2006 Cherokee, overall a pretty good deal. After driving it foe a few days I discovered the RPMs fluctuate on start and then fails to start 25% of the time. The windshield wipers only work on high, and often fail to keep working, or work intermittently. Lastly, the rear driver tire pressure sensor frequently tells me that I have no air in the tire. I reached out a few times in the last 8-8-9 days and haven?t heard back. I understand it?s used but, the first two issues should have been found during inspection at the dealer (and fixed). The last one, probably not. Waiting to get an answer as to how the dealer will make it right. This survey is asking whether I?d recommend this dealer; honestly not sure at the moment. Probably for a new vehicle.

I took my 2016 Jeep Cherokee in for new tires after having a flat in one of the original equipment tires. The service advisor, Paul, noticed weather cracks in the edges of the tire & recommended new ones. I went with his recommendation and am very pleased with the result. The installation took longer than expected but was finished in a reasonable time.

I do recommend this place if u have any cars

Overall great staff. Always treats customers with respect and takes time to answer questions.

My husband and I highly recommend AutoNation Chrysler Jeep West in Golden, Colorado. We recently leased a Jeep Wrangler and received outstanding customer service. Steven Kern, General Manager; Aaron Mitchell, Sales Associate; and Marco Valles, Customer Financial Service Manager were professional, courteous, knowledgeable, patient and friendly. We had a perfect leasing experience and will return to AutoNation Chrysler Jeep West for our future Jeep needs. Thank you for such an outstanding AutoNation dealership!

Love the guys at the Denver West location. They always service my vehicle with a smile. Always helpful explaining the details of their work. Another satisfied customer!

Excellent service. They clearly commuicate. and do their best to meet our needs.

Price more than advertised.. however, process flawless. Everyone was very professional, helpful and very nice. All future purchases were lol be here. We will not shop anywhere else!

oil change was done promptly, staff also rotated tires and repaired a slow leak

Kevin Raimer was beyond excellent a forever trusted friend

After a bad sales experience at another auto nation I brought my new Jeep here for service and wow! Great customer service even during COVID and kept me up to date on what was going on with my service! They are really great about sticking to the time frame they give you! Haven’t bought a car from there but definitely will when it’s time!

Kevin kept me informed every step of the way! Got my car fixed up in no time!!

Even though we got there 10 minutes before closing - we were treated with kindness and respect and did not feel pressured or rushed. We were given ample time to test drive and to make our decision. Everyone we came in contact with provided excellent customer service.

Timely and thorough completion of oil change, tire rotation and vehicle inspection.

Roberto was absolutely amazing!! He helped me buy my new 2021 Jeep Renegade & he helped my son buy his 1st car. He got a 2019 Jeep Cherokee. Seriously amazing people that work here. I will always go back there.

Great place to purchase a new or used vehicle. Great sales staff, and great selection of cars, trucks and Jeep’s to choose from👍

What a surprisingly awesome experience. I have purchased many cars and trucks, including several BMWs, and never was a process so fast, smooth and fairly priced. The Jeep Salesperson was the best we have ever had (Chen) - listened to my situation, provided exactly what we asked for including options, didn’t try to sell us on anything we didn’t ask for. The when we went to the finance guy (Canin), he was awesome as well - fast, friendly, provided his service packages advantages, but didn’t push unnecessarily. Will continue to do business with these top notch folks.

As usual great care, personal recognition, and above and beyond service! Thank you!

My salesman Ryan was very responsive and ran numbers on a number of Gladiator and Wrangler builds even before I stepped foot in the building. After I arrived I took a number of vehicles for test drives to get a feel for the different drivetrains. Once I picked a vehicle on the lot, we worked on the price and I am extremely happy with my beautiful Hydro Blue Pearl JLU Rubicon Diesel! After the sale, the parts department has been extremely unresponsive thus far even though I am interested in a lift and winch plate. Sales and financing were great, but the rest leaves a lot to be desired.

Very easy buying process. No pressure. Very competent salesman.

My buying experience was exceptional! The entire team was very thorough and fulfilled my needs! I will definitely be back!

I have purchased two Jeep?s from this dealership. They have a great selection and everyone is really nice. Both times I had a positive experience. Q is the best car sales person I?ve ever worked with! My Mom has also bought a car from him. I highly recommend this dealership and Q!

I am over the moon with my jeep! The service we received at AutoNation Chrysler Jeep West is beyond words. Working with Kuimars was honestly the BEST experience I have ever had buying a car. He told us “My job won’t end when you leave the store.” and he meant it! Thank you Kui for getting me my ultimate dream car (jeep)!!!

I am over the moon with my jeep! The service we received at AutoNation Chrysler Jeep West is beyond words. Working with Kuimars was honestly the BEST experience I have ever had buying a car. He told us “My job won’t end when you leave the store.” and he meant it! Thank you Kui for getting me my ultimate dream car (jeep)!!!

I liked my sales guy David. He reached out to me by phone as I was perusing online inventory in a very positive and helpful manner.

As always the guys at Jeep West Service are the best. Always taking great care of all our service needs!

For years Matt and Kevin have taken great care of our Jeep’s! They always are prompt and polite and go above and beyond what we expect.

Mike is great! He always is accommodating and explains everything clearly and thoroughly. There's a reason I've now purchased and serviced 4 vehicles here.

Had a very streamlined pleasant experience at AutoNation Jeep Chrysler West. Jake McDonald was very helpful and made the process go quickly. Thanks for everything! Bonnie E Lakewood

CJW's Service Department is Very Efficient and Helpful. We have Taken our 2008 Jeep Sahara for over 7 years and every time they exceed my expectations.

Autonation West in Golden has such a wonderful and thoughtful team. Danny, Scott and Steve were so incredibly helpful when my wrangler needed to be repaired. They set me up with a rental and had the repair handled in less than 24 hours. Amazing service and people! Thank you!

Autonation West in Golden has such a wonderful and thoughtful team. Danny, Scott and Steve were so incredibly helpful when my wrangler needed to be repaired. They set me up with a rental and had the repair handled in less than 24 hours. Amazing service and people! Thank you!

As usual Matt and his service team did a wonderful job

After 2 weeks of research I wish I would have just walked in to this AutoNation and met salesman Roberto. He was informative and patient. I felt no pressure to buy here, I felt they actually wanted to help me. My finances are not the greatest but they were patient and did everything they could until they got me funded. Incredibly busy here just reassured me of their great service and sales.

Ryan was a great salesman! He was very personable and made the process easy!

Paul, in Golden Colorado, in the service department went above and beyond to make sure that that I got maximum help through my warantees so that I had a minimum amount to pay. He was curtious and helpful all the way through my major repairs. My car was fixed and ready quickly. I will recommend Crystler Jeep Auto Nation to anyone who needs great service. Awesome experience!

This is my fourth Jeep from Autonation. Service is quick, professional and personable. Highly recommended

Our family has now purchased 4 Jeeps from AutoNation West. We can't say enough good things about working with Steve and Brandon in Sales and Kevin and Mike in Service. These people have been honest and great to work with during the purchase process and have always gone above and beyond servicing our Jeeps. 5 out of 5 stars everyday !!!

Our family has now purchased 4 Jeeps from AutoNation West. We can't say enough good things about working with Steve and Brandon in Sales, Tyler in Financing, and Kevin and Mike in Service. These people have been honest and great to work with during the purchase process and have always gone above and beyond servicing our Jeeps. 5 out of 5 stars everyday !!!

The process was super painless, Brandon was awesome and had nearly all of the paperwork prepared when I arrived which reduced the time to wrap up the sale. Four star on facilities because the building is a little old, but is really well maintained and super super CLEAN!

Had appointment for oil change/tire rotation. Told it would be 1- 1 1/2 hrs. Waited in ?Lounge? over 2 hrs

Autonation Chrysler Jeep Denver West is by far the best dealership I have ever experienced! Kevin, Danny, and Dave always treat me like family every time I come in for service. I have recommended this dealership for anyone shopping for a vehicle or service!

I visited the repair shop for my Jeep Renegade. Helpful staff!

Prompt, friendly and informative service. Quick pick up once completed.

Great dealership! Paul was wonderful and I highly recommend taking your Jeep here.

My jeep was dead in the water, they fixed me up and because it was a factory recall, it was all free! So awesome, at a time when I really needed it, thank you Paul and Alex, you are the best!

My experience with the W Colfax Autonation was the worst I have ever encountered. To start, there are multiple signs before entering the dealership that masks are required. The biggest thing that stuck out to me was a very loud, old white haired man not wearing a mask the entire time- he was later identified as the manager. It was wildly uncomfortable how wreckless the manager and multiple employees were regarding their lack of respect for the customers coming in the the building. The lobby is a open concept and countless employees were not wearing masks. As a nurse who has worked in the covid ICU for the past year, this was extremely offensive. Aaron the associate who sold me the used 4Runner was polite, patient, and respectful. He was not knowledgeable about the 4Runner which I guess should be expected given it was a Chrysler Jeep dealership but looking at their lot- they had quite the range of cars. When pointing out some of my concerns about the 4Runner, I was told point blank “well you are buying a used car”. I understand I am purchasing a used car but I am still spending 30k at your dealership and I’d like my concerns to be taken with consideration and not be belittled because I am not buying a 80k brand new Jeep off their lot. I essentially bought the car because it’s the car I wanted- I drove off that lot knowing what I knew about the car because I had done my own research. When moving forward with the finance aspect, I had initially wanted to finance through a credit union the I have used for multiple car loans and one that I am well established at. This situation became complex because it was a credit union in Florida. I had already been pre-approved with a great rate, this information had been provided to Aaron prior to my arrival. Aaron began to explain that using an out of state credit union might be tricky and brought a gentleman from financing over. This guy was aggressive, rude, and unhelpful. He began the conversation with- “how is this bank going to pay us?”. The guy who’s job it is to help people finance car is asking the customer. I said well this is your job expertise, aren’t you here to help me through this. He explained rudely the process of using their own personal credit union and pitched how it’d be easier for them as a whole. I showed him the email of my pre-approval with the rate and he said that their local credit union would run a credit check and that I’d “get what I get with whatever rate they provided”. As a female, entering a car dealership by yourself it is already a vulnerable situation and the fear of being taken advantage of is at a record high. This man truly made me consider waking away from this car all together. There was also issues obtaining my car title which was electronic and under the DMV in Florida- nobody knew how to help me through this. I spent a solid hour at the desk googling and figuring out how to navigate this process by myself. The positive to this situation was a different finance specialist who I signed the paperwork with. He took the time to explain my finance and warranty options. He explained the process of refinancing through my credit union of choice further down the road. I am thankful for his help. I do not have his first name but his last name was Valles. Looking back at this entire situation, overall I am happy that I got the 4Runner. If I was to go through this scenario again; I would of walked away from this situation and went to another dealership because I felt so uncomfortable. I would not recommend this autonation location to friends/family. 4runners are common in Colorado and I’m confident I could of found a better fit at a different dealership. The people at this dealership do not care about you.

We have purchased 4 vehicles 4 on ones now from Auto Nation Chrysler Jeep in Golden, Co and have used David Hantman all 4 times and would recommend him to anyone who wants to purchase a vehicle. He has made our buying experience a good one. He goes out of his way to make sure we get into a vehicle that we like, fits in our budget and will work for us for the long haul. He has a great friendly personality. I hope management recognizes him as a great salesman. He has been the only reason we have been back 4 times.

We have been taking our Jeeps to this dealership for a long time. Steve Johnson in the Service Department has been our main contact. He is awesome to work with and we trust him completely . He always provides outstanding service. Thank you!

Great job, the vehicle started fine then completely stopped working. no power at all. reached out to the dealer and they were able to work me in within a day.

We have traded with Chrysler Jeep West since 1992, when it was Emich. We have been with them through several name changes, John Elway, Go, and AutoNation. It is not the name that keeps us coming back nor is it that we get exceptionally good prices and deals on our vehicles. The reason we return is solely due to the fine Service Department. The work is done correctly, in a timely manner, and is stood behind 100%. The technicians are solid and understand that the customer is trusting them with their lives. The Service Advisors consistantly demonstrate they care for you as a person, a family and not just a name on a work order or log. The Service Manager, Kevin Ramer, has created a team with true care for the customer. They make you feel like part of a family! Why would we think of another dealership? Sure I had to buy a big Chevrolet because Chrysler did not make a competitive size vehicle but that has shown me very well, there is no place like AutoNation Chrysler Jeep West!

Professional service from Nick from Sales and sales manager Darcy, answered all our questions. And delivered our new Sahara 4xE in perfect condition with all the upgrades I asked for. Purchase day went without a hitch. Nick has reached out to us since the sale to see if we have any questions. We are really enjoying our 4xE and running around town on electricity only. It is a perfect compliment as a Toad to our motor home, Also to our new Photovoltaic solar on our house. I am looking forward to our $7500 tax credit making this a better deal yet.

Great service. Very clean and comfortable waiting area.

Very efficient and much less time than expected. Marek is always very kind and helpful.

Dustin Kauffman was tons of help and I’m very thankful to have someone so knowledgeable to assist my wife and I when we need work done with the vehicle.

Excellent. The service department kept me updated on the progress of my car repair and made sure the problem was completely repaired before returning the car to me. Me.

Autonation jeep in golden is the only place I let work on my jeep. The customer service is outstanding.

Excellent experience!! I accidentally showed up a week before my scheduled appointment and they were still able to get my car in and repair it that same day! The staff was friendly and knowledgeable

Took Jeep for scheduled maintenance. Staff at front desk was dismissive, even rude. Kind of an ?I?d rather not be here? vibe. Waiting room was jammed with people.

Everything was fine except that it took 2 hours and 15 minutes! I made an appt and was on time. I was there only for a routine oil change and rotation of tires. Kind of annoyed no one talked to me after an hour and half to explain and apologize that it was going to be another 45 minutes!! After 2 hours I had to go ask when it would be done.

My experience servicing my car with Auto Nation Jeep was excellent. I worked with Scott and Kevin through the entire service. They were fast to answer all my questions and suggested I add an additive to my oil due to my mileage and my V8 HEMI engine. Wow! What a huge difference that made. My Grand Cherokee is running like it?s brand new! They made the whole process easy and I left knowing that my vehicle was better than when I drove it in! I would highly recommend working with Auto Nation Service for your vehicle.

Arron was very courteous and timeful The wait time between signing the purchase agreement and going to the finance office to close the contract was not timely it should have been one-half the time

I had my oil changed. Drove up the service people were nice. I came back 2 hours later my car was done. Nice man gave me my receipt and I was out the door.

Overall I had a positive experience at AutoNation Chrysler Jeep West! I finally got into my dream car- a wrangler 😍 Nick M in sales was super helpful and great to work with. Alex- the used car manager, was also very helpful when it came to getting my Jeep situated with some issues and making sure we were taken care of. My Jeep had to go back to the service department pretty quickly after I got it. It was slower and took a lot longer than I would have liked but after all is said and done they did a wonderful job!

Everyone I came across at Jeep West was absolutely fabulous. I was greeted immediately. No pressure sales from Jacob Dunn. He put me it the perfect car. Marco and Xavier in finance were friendly and answered all my questions in a simple manner. It's my 2nd car I have bought from them... it won't be the last.

This was my 6th vehicle from Auto Nation Jeep West. I keep coming back because the sales people are not pushy, are truly there to help you make the right decision and they are very easy to deal with when negotiating the final price, etc. Additionally they have by far the most inventory and selection of vehicles. I?d very much recommend. Thanks!

Steve is always very courteous and friendly. He's always my first call when I have any issues with my Jeep. My windshield wipers were not working because of the last snow storm. I called Steve, he told me to come in and he'd take a look, couldn't guarantee he could fix it the same day based on what was wrong, but said he'd check it out. In less than 5 minutes my wipers were fixed and he also filled up the wiper fluid. Kevin was also there, he always double checks I'm treated well and taken care of. I would never hesitate to recommend these guys to my friends and family.

Josh and Brandon were great. Easy to work with and were genuinely nice guys. This is the second time I've gone straight to Josh for a new Jeep. He came highly recommended from a friend.

The service staff are always helpful. I had my appointment days mixed up and they still got my Jeep in for service. Really easy check out. Won’t go anywhere else.

Let me start by saying we are a Jeep family! Have been coming to this dealership for years. Came in for a routine service with some additional service issues. Matthew our tech went above and beyond to make sure all of our issues were addressed. Absolutely great customer service! Thank you!

Great experience and great people. So glad the buying process is no longer pressured and stressful. Buying a car is actually fun!

I had a minor issue with my used Jeep I had just purchased. The sales manager, Andre, was extremely accommodating and courteous. He took my concerns seriously and facilitated a solution I was very satisfied with.

Worst experience ever! They are so full of it! Nothing but lies and chasing people around at this place. Since I got my car it’s been a living hell

Salesman Jake was polite and patient w/our purchase and w/the help of Andre (sales manager) gave us the exact deal we were looking for. We were in & out quickly w/the exact car I wanted. I am not a fan of the car purchase hassle but they made it quite painless.

Cheng was great to communicate with before we arrived. He had the Jeep ready for us to test drive when we arrived. Friendly and professional. Great experience.

Brian, Moe, and the rest of the Autonation West team were awesome. They were professional and they helped us get a Jeep with everything we needed feature wise after weeks of searching and disappointment. We also got a great deal! I?d definitely buy from them again and refer them to friends and family. Thanks guys

Great service! Kept informed the whole time. Delay parts but this isn?t the dealer more so manufacturing issue. Appreciate the dealer doing there part to get my vehicle back on the road in a timely fashion

Marek, explained the issues with my Jeep and was very patient and accommodating providing me with a loaner auto. Very professional.

Mike in service is great! Got a flat tire and he got me in and got it replaced in about a hour.

Working with Roberto Aguilar was great! He made the process fast and simple.

Oh man how happy am I! I purchased a 2015 Jeep Cherokee from Autonation in Golden, CO. Which of course is Jeep Heaven out here. I saw my dream jeep on Sunday and on Monday I went in looking for it. Turns out they had received it on Saturday and it wasn't fully ready for its new owner. Nick 1 cause I worked with 2 Nicks was super helpful and understanding and willing to let me hang out until I could take it out for a spin. Around noon I was getting hungry so I left to get lunch. Nick 1 called me shortly after and said it was there and ready for me to take it out. I fell in love with the car even more. We got back from the test drive and started the process. This is where Nick 2 came into the picture and he helped us finish the process and make sure the car was ready to go for us. Sadly though I had to leave it behind to get inspected, however Nick 2 pushed the service people and they had it ready for me by Wednesday. I then found a small leak and Taylor the Sales Manager I do believe was available to help me get the leak fixed and reassured me I had made the correct choice on going to Autonation for my new car. They even got me a new battery for one of the Fobs as it was dead. I seriously think these guys are the best and I hope I never have to buy another car, but if I do, I will be coming back to have both Nicks and Taylor help me out. 10/10

Auto Nation West should consider building a new facility.

Service personnel are very friendly and helpful. Jeremy went out of his way to make me feel comfortable. Although, it was my fault to wait for my vehicle Jeremy and the cashier gal really was nice to try to make me feel comfortable. Thank you autonation west. I have bought 2 Chrysler vans from autonation west, a Chrysler Pacifica from autonation south and a new Buick from autonation gmc west.

Excellent! Service by the manager and his team are always the Best. Sometimes it takes awhile to find the problem(s), but they persist and the job gets done! Very knowledgeable, courteous and timely.

Warranty item, Kevin and Mike from the service department always provide exceptional customer service

Chen appeared not to care if I bought or not; had no enthusiasm or relatability; Ryan, who helped when I went in to buy car was completely nice, there to please, responded quickly and knowledgeable

Had bought 5 vehicles there, referred to me as family, then treated me as the crazy uncle. Went halves with them on tire replacement, promised me one for a spare but didn't come through, said they shampooed the seats but didn't, windshield had a chip, they put tape on it so it wouldn't get moisture in and crack, 100 inspection they say they do they missed a few things. Won't go back, only thing they did in a timely manner was get me to the finance department to get my money.

No concerns. Service done well I?m timely manner. A

Good group of folks. Kind and courteous. Highly recommended Auto Nation

Scott was great! He made the process quick and effiecent and is suport friendly.

We needed all new tires for our Jeep Cherokee Latitude 4X4 - tried to go to discount but that didn't have our tires. Extra money for alignment etc....decided to try Jeep. So glad I did!!!! All new tires great price, 4 wheel drive alignment, free tire rotations, 3 year warranty, also got our oil change while we were there. Great service we will go back to dealership for all our jeep needs including Gladiator!!! Jeep Autonation in Golden!!!! Danny is one of the best service guys!!!!

Ryan Medise was fantastic, will go to him next car purchase

Rosendo and Mike were great! We went on a test drive and the entire process was smooth.

I had a great experience with Jesus he treated me great and everyone worked together to help me get into a vehicle. I am so happy with my brand new jeep renegade.

I had a great experience with Jesus he treated me great and everyone worked together to help me get into a vehicle. I am so happy with my brand new jeep renegade.

Scott, service tech was absolutely wonderful!! Always professional, honest, and greets you with a friendly smile. He is the reason you have earned my business. Kudos to Scott and team!!! Keep up the good work!

I bought my car in December. A month later my engine light came on. I took it into servicing and they told me they had fix it and it was just the O2 sensor. The next day the light came back on. I tried calling servicing for a week and a half they would put me on hold for long periods of time. I finally got my car in and they said that this time it was the catalytic converter. They gave me a price of $2,600 to fix it because my warranty wouldn?t cover. I was a first time car buyer and the dealership did everything they can to sell me that car and now I know why. I would never recommend anyone to buy a car from this dealership. The company doesn?t care about it their customers, they only care about making sales.

AutoNation gave me quick, reliable service on my battery warranty! The mechanic was outstanding!

Wonderful as always very friendly and my car was done quickly

Exceptional process from start to finish, Brian Lourcey was extraordinarily knowledge, responsive and friendly; never had a better car acquisition experience.

Efficient, friendly, professional, honest, enjoyable, satisfying, fun, gratifying

Lack of communication was frustrating. I had to make 5 calls to get status of car. Checkout was a quick I?m busy pay the bill no quick summary of work performed. Most likely will not be back for service at this location

I bought a 2011 Jeep Grand Cherokee October 2020. The night we were going to drive off and noticed headlight was out and tail light. The salesman said call tomorrow we will get it fixed. I called and after a week of waiting no call back. So I went online and because of the bad review I got a call to bring it in. I did it was fixed and I scheduled an oil change that came with my warranty. January 2021 took it in hot a call saying I have an oil leak. They have to ask if warranty will cover it. I waited a day and luckily it was or it would of been $2,000. Last week my engine light came on so I took it to a reputable mechanic. It was some oil sensor I can’t recall. As they were fixing it they asked me to look at all this oil under my car and that it had no oil bone dry. I explained Auto Nation Jeep West said they fixed an oil gasket. The mechanic I had said take it back to them. I left and went straight over on Monday. I asked god Andre he said to take it to service. Danny said leave it and I got a call next day saying it is not oil gasket it is now a warped oil pan?! I called other mechanic he said if that was so it should of been caught when they did oil gasket. So now I am waiting for the people who control if a warranty is accepted or not to hopefully cover this. I have literally only had this Jeep less than 6 months and this will be second major repair but 3rd in all. I thought that buying a certified used car meant it was not a Leninist I was wrong. I work very hard for my money I am a single woman and I just wanted a safe reliable car. I thought this dealership was trustworthy and honest but right now it isn’t feeling like it. I feel like a number or another review they have to move along. Do not buy a used car from them. Even with a warranty you are at their mercy for them to accept it. Then who knows there might be another repair needed after.

Service advisor Matt made sure the maintenance performed was completed accurately as well as on time. I appreciated being able to wait in the clean customer lounge.

Love this place,Service and sales do amazing job best dealer around

I and out quickly and friendly sales people

My wife and I were undecided on what type of vehicle we were hoping to buy for our next car. When arriving at Autonation Jeep West, we met our new friend Roberto Aguilar. Roberto never pressured us, answered all our questions, and worked on our behalf to get us a great deal on the perfect Grand Cherokee Trailhawk. The whole process was a great experience, and we would recommend Roberto and Autonation to anyone. We also would like to thank Marco Valles for helping us finalize the deal and sign all our paperwork. We appreciate your hospitality and speedy closer.

good price,gave a good price on my trade in and was friendly, straight forward!

Really good dealership, helpful people and professional.

Quality of repairs remains to be seen ... just serviced yesterday... but I have confidence

Autonation Chrysler Jeep West was a fantastic company to deal with! Friendly and knowledgeable staff, no pressured sales and a great inventory. I can't say enough great things about Brandon Gibson and Josh Larsen. I love my new Jeep Wrangler. Thanks, Fellas!

I purchased the vehicle from the dealer in December which had small damage on the latch for the hatchback. I was informed it was a "we-owe-you" service. In February after no contact, I reach out to the salesman who informed me he had contacted service, and the part would be ordered and delivered and I had an appointment 2 weeks out which would take most of the day to complete. I drop the vehicle off in the AM, and service had no clue what I was there for, the paperwork said hood. An hour later I get a call that the parts necessary, although I was told were ordered were in fact not, and they couldn't do anything. Not only was there a breakdown of communication here, I was informed at this point that in fact it wasn't intended to be an all-day fix, because it was only an exploratory service visit (wait, what?!). Now, that's a long-winded complaint. The service personal I interacted with were nothing short of apologetic and professional. Kudos to them for handling an awkward situation well.

I can't say enough good things about this dealership. We got introduced to Marek Kozlowski as our service manager several years ago and since that time Marek and the service team have far surpassed the experience we have received from any dealership in my 50 years of car ownership. Outstanding people!

My wife and I had a fantastic experience at Autonation West! Our sales rep Chris Collins and loan officer Ali Keyani were top notch! Chris was very friendly, VERY knowledgeable, and took the time to explain and help guide us into what made sense for us and our budget. Never did she try to upsell us into anything. Ali then worked with our budget and tailored an extended service plan to stay within our budget while still getting us coverage that was important. We found the perfect Jeep and we're super happy with it. I can't recommend them enough! Thank you so much Chris and Ali for making buying a new vehicle a possible as possible!

Jeb always does a great job in finding out my needs and working to satisfy. He is the primary reason for my return business for years.

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only positive interaction I had since driving off the lot. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only reason this interaction is getting 2 stars instead of 1. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only reason this interaction is getting 2 stars instead of 1. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

I had a great experience with this dealership. The staff was very friendly and really worked with me throughout the entire process. This was my first time buying a car and I was made to feel very comfortable and was given a lot of valuable information. I wasn't planning on buying a car when I went in, I was just mainly looking. However, I ended up buying the car I wanted because the price was right!!! Overall, I had a great experience from beginning to end and the staff checks in on you, even after the purchase to make sure everything is good and to answer any remaining questions.

Very good service. Fast in and out!

Once again the team at AutoNation's Service Department overdelivered. My wife's Grand Cherokee was stuck in 4WD Low so the AutoNation team had me bring it in that same day. I was in and out in less than 30 minutes. Found out my wife spilled diet coke down the switch mechanism between the seats. The AutoNation team had it diagnosed and replaced the part and I was on my way in less than 30 minutes. Thank you AutoNation - you guys are the best in the business.

Quick, communicative and efficient. Kept me informed of costs and returned my car in top form.

Great sales team, Steve was fantastic. Also completed repairs to my other vehicle and overall just an easy and efficient process. Will come back again!

In and out and thorough! Thanks!

AUTONATION WEST is the worst. They did me wrong, still waiting to hear how they will correct their awful service department. WARNING!! They lie lie lie. Steven Johnson in the service department VERY unreliable. Been coming here for a couple years, never completely 100% convinced they did what they said they did. And this last time, I was totally let down. Quoting me $7,000+ for rebuilt transmission and after NINE days of virtually no communication on transmission work, I call in on another line to find out the work had not begun! Really? 7k? No transmissions to be found? Advanced Transmission to the rescue!! 💗. They towed my Wrangler around 2 pm on Thursday to their shop and I picked my Jeep up the NEXT day at 6 pm!!! Autonation cost me over $1,000 in car rental expenses. PLEASE ladies, do your research. Don’t let this happen to you.

Nick in sales was great Jeep was delivered in great condition

The price was fair But the way the vehicle was delivered was extremely poor

Made a bit of a mess with my oil change but might it right after I brought it back. Still no car wash though. It’s enough to go elsewhere.

I shopped online, found the car I wanted and called the dealership, Taylor Doty got everything all set up, I went in the next day and did the paperwork. It was very easy. Everyone was very helpful and friendly. There was hail damage on the car I wanted and I was going to have it repaired but when I got there, they had already done the PDR. That was a nice surprise.

Service department is great, very trustworthy and only do what is necessary. Steven Johnson, service advisor, is the best!

Thanks to Kevin at service department always prompt attention and excellent customer service

I purchased a 2021 Trailhawk Jeep Cherokee on Nov. 10, 2021 from Jeep Autonation in Littleton, CO and as soon as I drove it off the lot , the radio/uconnect had issues. This dealership refused to address the issues saying it was a software problem and I would just have to wait till the 1st quarter of 2021 to have an update . They said they were not to replace the radio! After 3 months I finally found an Autonation that identified the problem and will be fixing it. Kudos to Mike Doht, assistant service manager, (he should be manager) who excels in customer service and figured out the issue. The radio needs to be replaced because it was faulty and has internal issues!!!! I appreciate this dealerships honesty and integrity.

I had the best experience! This is my first time buying at a dealer which can be sort of intimidating. Jake Dunn and Ryan Medise both were exceptional. They took the time to answer my questions, and I never felt pressured. Marco Valles was also extremely helpful and explained everything in the financial department. I will definitely be recommending them to friends, family, coworkers, etc. As well as using them in the future!

The customer service! I have been coming for years and will continue to. They have become a family tradition!

I was able to take my time in buying my car. No pressure from my sales rep and after looking at many of the same model, I found exactly what I wanted for a very good price. In the future, I will buy all of my cars from Auto Nation.

Great customer service, friendly staff, quick response time, amazing selection of vehicles. They fulfilled my request for the vehicle I was in the market for very quickly. The process was very hassle free. Thank you to the sales and especially the finance team for your diligence on attaining my dream vehicle. Shout out to Roberto and Mo. They went above and beyond to ensure my experience was seamless and smooth. I highly recommend this dealership!!

Service performed as told by the Service Rep. Wait time and work done as expected.

Always great personalized service! Easy to make appointments with frequent appointment reminders.

I was new to the car buying experience and I was referred to Dave Hantman. He walked me through all my options and always kept an eye out for what I was looking for. He found the perfect used and new models for me which really made my decision easy. Would recommend!

I had the best experience! This is my first time buying at a dealer which can be sort of intimidating. Jake Dunn and Ryan Medise both were exceptional. They took the time to answer my questions, and I never felt pressured. Marco Valles was also extremely helpful and explained everything in the financial department. I will definitely be recommending them to friends, family, coworkers, etc. As well as using them in the future!

Was not happy with my last visit. Having battery problems and was basically told that because I don't drive the car much the battery will go down to 10%. I don't buy that one. Will have to go somewhere else.

I absolutely love this dealership! From the sales department to the parts and service, you cannot go wrong. Every time I work with Craig in parts and service, it’s the best experience. Things are fast and efficient with oil changes and tire rotations. Best customer service! Also, Chen in sales is the guy you want to go to for a new car! He’s the best ! Don’t go anywhere else!

Nick was great. He found exactly what I wanted and kept the entire process casual and easy.

I love these guys. I bought 3 Jeep?s and my daughter bought her first car herself here too. Service is the greatest. They are the best and I feel l get treated so well and trust their opinions. Craig in service is great and so is Kevin, mike. Heck all the team. Jeb in sales is honest and feels like a friend instantly.

Second car from AN this year! They are pleasure to work w and Jeb did a great job! You’ll see me back again

For anyone out there that have a need to get their vehicle serviced, I recommend you get in touch with the Service Department@ AutoNation Chrysler Jeep West. The personnel employed there are exceptional in providing you with the know how to resolve any issues that may come your way. They have kept me coming back to them for over 20 Years.

They did everything they could to help me purchase a vehicle! It was a bumpy ride for me being a first time buyer but they explained everything to me and I went home with my dream car! Especially Jeb :) he rocked !

I’ve purchased/leased many new vehicles over the years and nothing compares to the superior and unmatched service that Aaron Mitchell and Steve Kern provided to my husband and I on our most recent purchase of a 2021 Jeep Grand Cherokee. It was a swift and accurate interaction filled with respect for my husband and I and true unwavering gratitude for us bringing our business to their team. There is NO ONE else and no where else I would rather spend my time or money with on a purchase like this. THANK YOU JEEP TEAM WEST!!

This is the place to go for service! The entire team in the service department is friendly, knowledgable, and helpful. My Jeep required extensive repair, and assistant manager Danny Ocampo went out of his way to keep me in the loop throughout the entire process. The work was done on-time and with exellence, and my Jeep has never run better. I can't recommend highly enough!

Chris was amazing, she always listens to my needs and finds the best options for me. Will always recommend her!

We’ve bought 3 vehicles from them and we’ve been very pleased with their service. No BS from these folks. Highly recommend them!

Salesmen was great and friendly. Buying process not as transparent as they make it seem. Overall was a good negotiation.

Went to trade a very expensive jeep for standard jeep. Sales manager and used car appraiser were a total waste of time and left me just sitting in the lobby for 30 minutes until I got up and asked what's the deal. They were more interested in trying to steal the vehicle back and didn't even add for any options including the One Touch top which jeep charges 4K for! Will go to another jeep dealership that has time for my business and is seriously giving a fair trade. If your looking for a Jeep I warn you don't waste your time at this Golden dealership! I have twice and they have walked me twice!

Went to trade a very expensive jeep for standard jeep. Sales manager and used car appraiser were a total waste of time and left me just sitting in the lobby for 30 minutes until I got up and asked what's the deal. They were more interested in trying to steal the vehicle back and didn't even add for any options including the One Touch top which jeep charges 4K for! Will go to another jeep dealership that has time for my business and is seriously giving a fair trade. If your looking for a Jeep I warn you don't waste your time at this Golden dealership! I have twice and they have walked me twice!

We were lucky that we were able to work with Rosendo Huerta. He was professional, communicated very well and was a pleasure to talk to and work with.

Outstanding performance by the service department at this dealership! The jeep developed a significant "shimmy" in the front end. The onset was not gradual, it was abrupt and appeared just directly after picking it up after service. I turned around and took it back for them to look at. The cause was not obvious. They jumped on it and stayed on it, checking all aspects that could possibly be related to the cause until it was corrected. I could not be more pleased with this dealership and the service rep. (Steve)

The service department is very helpful and knowledgeable.

Purchasing a vehicle has never been easier. Mike was very knowledgeable, he found what we were looking for. Our comfort while waiting for the process to finish was looked after. Nothing but honesty all the way around in the way we were dealt with.

Jake McDonald was awesome. I highly recommend using Jake when looking for a vehicle! He was very knowledgeable and got us in and out quickly with a pain free process.

Excellent service in a timely manner.

I was disappointed that the service manager would not give me any idea of the timeframe involved to do the diagnostic testing on my Jeep Cherokee. When they finally did tell me that the timeframe oils be an additional 6 hours I at least was able prepare for it. Setting appropriate expectations is key to optimizing customer satisfaction.

I could not believe your employee was not wearing a mask. I think she was a receptionist at the front door entrance. I told another employee and he said as long as people are 6 feet apart it should be fine. He did say if it made me feel better he would ask her to put mask on she did. I just finished my chemo last month and I would not have gone in for oil change had I known Auto Nation was not following covid guide lines. There was other employees behind her were wearing masks but were not no 6 feet apart.

I was told you were going to rotate my tires, and the receipt says they did. But my rear passenger tire was lower than the others by 3-5 pounds, and when I get my car back, it is still the rear passenger tire showing low 3-5 pounds. So I think you didn’t rotate my tires. Because I inflated the tire today, and it is still that tire.

Once again, the servicing of my Grand Jeep Cherokee was top notch. I made an appointment and was greeted with a smile by someone interested in making sure my concerns were addressed. I was informed of the approximate cost and was told it would be completed as quickly as possible. And it was. Steve Johnson is an excellent service advisor - a real asset to the company. I cannot recommend them enough. AutoNation Jeep in Golden, Colorado should be everyone?s only stop for buying and servicing their jeep.

I made an appointment for 7:45am. I was told a tech would call me in advance to give me an estimated time for the visit; no one called. I asked the tech upon arrival how long it would take (since I was waiting for the service to be completed); the tech said he couldn't really say since there were 35 cars scheduled for service that morning; he indicated that it would be most likely 2 hours. After 2 hrs 20 mn a tech called me to tell me that they had diagnosed the issue with my headlight, but that they would have to special order the part needed to repair it, at a cost of $1300. I replied that I would need to consider this and let them know if we wanted to go ahead with the repair. He said it would take him about 45-50 mn to get the car "back together". After waiting another 75 mn, I finally went to the customer service window and inquired about my car. She had not been sent the billing, but called to see what was going on. Evidently, the tech had finished with my car, but not sent the paperwork to the customer service desk for payment. URGH! The only good news about the visit was that the customer service rep only charged me half of the $198 standard diagnostic fee since I had waited so long. It is beyond my comprehension that a dealership can not make a customer appointment, knowing that the customer has to wait for the car onsite, and not have a better estimate on the time required. Obviously, many cars were worked on before they even got to my car. Why schedule 35 cars for morning appointments if you cannot service them in a timely manner. I would not go back to this dealership again.

I want to thank Craig for not only taking excellent care of my Jeep and being thorough in my recent service visit but also for his excellent customer service. This is the second Jeep I've purchased from AutoNation and in the past, I have not had the type of customer service I expected. After notifying the General Manager he told me to contact him directly if that ever happened again. That renewed my faith in their dedication to taking care of my needs. Now after bringing my new Jeep in for service and my experience with Craig I am now completely confident in the service department at AutoNation. I am truly grateful!

Everyone that I spoke with at this dealership was extremely knowledgeable. I will always bring my car back to this location for service. Clean, friendly, fast.

Check in and check out were both quick and easy. The routine service was quickly performed, and the care returned to us within an hour.

Have been servicing our vehicles for years. Purchased 3 vehicles from them. Always recommend them for vehicle purchases to friends looking for a new car.

Service Manager Mike Doht scheduled my appointment within the short time frame I had due to upcoming travel. Went in for an oil change and tire rotation, and service was cordial, quick and well-done.

This is the best service center. I've been coming here for 25 years because I'm always treated fairly. They take the time to explain any work that may need to be done. Keep it up.

We purchased a used Lexus from this dealer online from 1300 miles away. Chen Liang (sales) was super professional and answered ALL our questions. We flew to Denver, the dealer paid for our Uber ride and we started the purchase process after completing a test drive. We went back into the building for paperwork and were not comfortable with so many staff unmasked in an enclosed area. We moved outside to a table in the sunshine, signed paperwork, and completed the transaction there. Our time at AutoNation was approximately 90 minutes and we were on the road by 2 PM. No haggling. Great price for us.

Great service! They had me in and out quickly and my vehicle is running smooth!

Excellent experience with Joan and sales person Ryan.

This company runs as smooth as a group of friends! They welcome you in, theyre trusting of your word (after initial proof), and they back eachother up (if your personal rep is on day-off). I absolutely love going in for maintanence and since I have small children, they usually expidite my service to get us on our way before they start getting loud. Dnt worry tho, because Ive put in my share of waiting time when I dont have my kids with me.;)

No wait to check in, reviewed my service needs and made changes based on the long road trip I’m taking next week. Said 2 hours, was ready in one hour. Awesome, professional, nicest guys ever.

Dealership is sorely in need of upgrading its offices, waiting room and interior overall; very dated and shabby.

My mom went into this place in 2018 and put down 15,000 dollars in cash to purchase a vehicle. she bought the longest extended warranty as possible and now that we actually need the warranty they are advising they don't have a copy on file and if we dont have a copy of our warranty papers then that's 2800 dollars down the drain. We bought the warranty for issues like this. I have 3 kids it's Christmas time I don't have 5k laying around to fix this car. Especially when I already paid warranty for this kind of things. The worse part is I brought my car in 3 separate times prior and paid 2k once and smaller amounts the other times. Now come to find out they didn't know I had a warranty the whole time. Well, hopefully I can find the warranty paperwork. I was going to purchase a new car a tax time and it was going to be thru them but now I am absolutely not going to going to go back or refer anyone to Autonation ever they are awful.

I’m absolutely disgusted with the treatment that both of my parents just received from the service department. Andre Perry was the service member and he openly disrespected my mother and my father AND was openly racist. He kept calling my mother Mrs. Rodriguez mocking the fact that her last name was Gallegos and when she corrected him he said “yeah whatever”. My parents lease a 2019 Jeep Cherokee and it had mechanical issues. Per the agreement signed, all service should be free. My dad initially dropped the Jeep off on Monday for an oil change and to get it serviced. They barely got their Jeep back today, it was a hassle to even get a rental, told them to bring the car back another day to get the oil change because they didn’t even do it at first and then proceeded to tell my parents they would need to pay for the rental if they didn’t get the car tonight. This is such an outrage and our legal team will be in contact.

Overall painless, seamless experience. Salesman Jake, did not play games or drag me through the usual dealership BS. Negotiated a great price too. Highly recommend Jake.

N/A Efficient safe minimal interaction due to COVID-19 measures

Honest and helpful. Would definitely recommend this place.

I have been going to this service team for over 20 years. They have always been honest, timely, and supportive of my decisions. They will take the time to explain whats going on, provide various options, and give you time to decide-without pressure or upsell. While I do tend to use Craig or Mike as my setvice advisor more than the others, they are all fantastic. Under their care my last Jeep made it 20.5 years. I look forward to our next 20 with my new one.

Brian Lourcey was great to work with. Very friendly and knowledgeable, helped me find the right vehicle for what i needed.

Absolutely amazing sales and service department. The entire staff is friendly and helpful and experienced.

Craig always takes good care of me here.

Great service and friendly employees

The people are the best. The place I feel like a queen!

Kevin, the service team, and Steve for exceptionally kind, courteous and friendly. I received red carpet treatment from beginning to end. Needed an oil change during the COVID pandemic- hands down to Auto Nation! Not only did they take extreme measures to demonstrate their concern and safety for their customers, they also made me feel welcomed and comfortable. I will never buy another vehicle or use any other service shop, they are home, my auto family if you will! Thanks again, for all you do!! Tell Jeb hello! If you need to buy a vehicle, he is the best!

I love love my service and sales guys here at Jeep west but the facilities should really be updated. The furniture is old and torn and the bathrooms need more space especially the women?s restroom according to my wife and daughter. Kevin Ramer and all of his guys are great! Best customer service from them!

Sales associate David Huntman was great to work with. He was respectful, kinda, and very helpful. He got me the best price possible. It was a really great experience.

Pleasant and communicated with me well regarding service needs. Quality and timely service.

And AGAIN!!!!! These guys are on it and my Truck “Jeep” always seems to come back better than I left it. Can’t praise these guys enough

Great dealership. I have bought two Jeeps here and sent them two referrals. Marek (Koz) is the service manage I know..he is great. They are very profession, honest, and quick. I will go nowhere else and may end up buying a Ram next, primarily because I know this dealership will be helpful in case I need them.

We don’t often write online reviews, but we had such a wonderful experience with AutoNation Chrysler Jeep West that we felt compelled to share with others. From the beginning to end it was a smooth process. Our Sales Agent Jeb was professional, frank and personable. We came in without an appointment and were able to be seen right away and Jeb organized for our trade in to be evaluated immediately. Jeb helped us source the exact new vehicle to meet our requirements and provided no-nonsense pricing that included the value on our trade in, incentives and the bottom-line price for us to pay. (no hidden fees to be surprised with later!). What a difference from the ambiguous pricing we had received from other dealers. We ended up trading in 2 vehicles and felt that they gave a fair trade-in price on each. There was a slight problem with the vehicle that we purchased, which the service department was impressively able to fix on the spot before we took possession. Our experience with AutoNation exceeded our expectations and we are thrilled with our new vehicle. We highly recommend and will be return customers!

Service was great. Daniel is very friendly and easy to work with.

Very simple and easy. They were able to obtain the Jeep I wanted without too many hassles, and provide clear updates for processing.

Very customer focused. Came in for 30,000 mile service and a delayed acceleration problem. Before going to the lounge I was shown exactly what was going to be done to my latitude and expected cost. My car was done quicker than anticipated problem solved . Thanks for good 😌 work

Craig was nothing short of awesome. He welcomed me and got me in and out quickly when dropping off my car. Before I knew it, he was an hour early with calling to tell me it was finished. He was thorough on explaining what was done and answered all my questions to my satisfaction.

Car was ready when they said and everything was done with complete satisfaction

I am completely blown away by the experience that I had with AutoNation Chrysler Jeep West, specifically working with Mikey! Mikey was AMAZING! The first thing he asked me when I arrived was "are you currently working with anyone, I don't want to step in if someone was already helping you?". It blew me away because I knew that he truly cares about his co-workers. I am happy that I wasn't currently working with anyone else, because I had the best care working with Mikey! I appreciate that he took the time to dig into what I was looking for. He wanted to know all of the details in order to make my dream come true! Although, I am not a very hard person to please, he exceeded my expectations! Mikey also took the time to get to know me as a person which helped create a positive environment. I appreciate feeling like a person and not "just a customer". Mikey not only helped me purchase my dream Jeep, he created a lasting relationship with AutoNation!

Craig lasenbury is my service rep. I have a problem with my car, I take it to Craig and it gets taken care of. He is the main reason I stay with Autonation Jeep West. He is the only service guy I like to go to. I know things get done right.

They're the reason "car salesmen" has a bad name. I had to drive 2 hours one way to see them and had an appointment. 15 minutes before I get there Nick CaHow, who had been texting me for 3.5 hours before that, told me they sold it. All I get was "Sorry". This is poor business ship and discourteous. Don't buy from them!

They're the reason "car salesmen" has a bad name. I had to drive 2 hours one way to see them and had an appointment. 15 minutes before I get there Nick CaHow, who had been texting me for 3.5 hours before that, told me they sold it. All I get was "Sorry". This is poor business ship and discourteous. Don't buy from them!

After waiting 4 weeks for an appointment with AutoNation service. I scheduled an appointment for an oil change and tire rotation. Due to my warranty with Auto Nation I also wanted them to review a possible leak. After my initial check in with Danny, I was disappointed at the lack of transparency when providing the initial estimate. Due to the Jeep mileage recommendations? I was provided an estimate for my visit of $350+ . I was confused? I scheduled an oil change and tire rotation? I had to pry and ask what was extra on the estimate. I had to ask why the estimate was so high. What the line item pricing for each thing listed was? There was NO TRANSPARENCY. After asking question after question and declining the up sell of additional services I was told I had to purchase a tire balance with my tire rotation. After waiting 4 hours for service to be completed I drove home with a SHAKING wheel. They did not complete the work they promised. When speaking with Danny he stated nothing he can do over the phone to come back and wait ANOTHER 2 hours to further investigation. I took my car to a local tire place to confirmed the BALANCING was way off and had no completed and charged me $0 instead of the $70 Auto Nation charges. I will not be returning for any service at this dealership. due to there up-selling techniques, lack of pricing transparency and lack of completion of work!!

Good service. And clear with what was being repaired. My go to service center.

Took over 2 hours to just get an oil change. Service was done to satisfaction but took way too long.

Buying my new Jeep was easy and hassle free! David Hantman was my very relaxed non-pushy sales associate, he made getting the new lease painless and easy. I would highly recommend David and the sales team at AutoNation Chrysler Jeep West! I am very happy with my new car and look forward to working with them over the course of my lease. Thanks!

the employees were passing through the waiting area and many were not wearing masks which made for a very uncomfortable situation.

Always exceptional customer services from Kevin and Craig

Great experience! Steve & Roberto were great! Would highly recommend.

I am happy with the vehicle and customer service. However I would like to see them change their policy and allow price negotiation.

So grateful for the pleasant and professional service department.

Been using the service department for 10 years, I have never had such a good team taking care of my vehicle. Highly recommend all of the guys in service.

On time completion Pleasant Listen very well Honored online discount

Always efficient, polite and trustworthy. Comfortable waiting area.

I had my car winterized and oil change. It was fast and everything was completed.

Friendly & efficient & thorough.

Service people were friendly, got the oil changed and tires rotated in about 45 minutes. Problem was all the signs around the dealership requiring a mask. Yet, of the sales staff I could see, only half were wearing masks (sales managers included), receptionist was not, 2 parts employees were not until they opened, and worst of all, no less than five employees walked through the waiting room without wearing a mask, right past me and another customer. There are other reasons I am not impressed, but this is what is relevant to the last visit they asked for a review on.

They installed my winch and running boards. they were very professional and the work was done early. Very happy!

The service department goes the extra mile for the customer! Professional, courteous. They have the knowledge base to service your vehicle the right way the1st time. No second guessing if the job was done right. Pricing has always been fair. Great place.

Great support and help from the service representative, knowledgeable and sincere.

We have purchased several cars from this dealership and have always had all repairs done there. Treated with complete respect and fairness. We would highly recommend them.

Absolutely the best car buying experience ever! Kiumars Hund (known as Q) is the best sale person you could possibly ever ask for. Steve, the GM, came by to chat and make sure that I had what I needed, and followed up with email, making sure that I was satisfied. After 1 week, my Jeep showed a transmission problem, and even though the car was sold as is with no warranty, they diagnosed and fixed for free, and even gave me a new loaner for overnight! Again, I can't possibly say enough about Q and my experience there, I will definitely be a repeat customer!!

worked with Brian Lourcey on deciding on a new vehicle and he made it easy, guided me to the right vehicle and I could not be happier. Hat's off to Brian, you got a pro there.

Very professional staff. No issues during the purchasing process all the way throughthe first scheduled maintenance service. Staff make taking the vehicle in for a scheduled mainetnance service easy and painless.

I drive a 2012 Jeep Compass that we purchased off my Significant Other’s lease. We have always taken the Compass to Jeep West for oil changes and warranty work and Craig has been our Service Advisor. When there’s a recall he schedules us in for that also. This time I was hearing a vibration noise underneath and Craig said to bring it right in. I took it in yesterday. Well it was something to do with the drive shaft and he had to order the parts, said I shouldn’t drive it, and they wouldn’t get the parts til this morning. Craig worked very hard to get me a car rental at that late time. We were super surprised to get a call this morning at 11:58 saying we could come pick up the car. Craig has always been super kind, knowledgeable and efficient when working with us. Thanks Jeep West!