13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Autonation Chrysler Jeep West Difference

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Recent Reviews from AutoNation Chrysler Jeep West

I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only reason this interaction is getting 2 stars instead of 1. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.

Tanner M. Feb 26, 2021

The only reason they get 1 star is because Yelp won't allow me to give them a zero! You might have read my previous review last March when this dealership told us they could no longer service the vehicle they sold us even though it was still under the manufacturer warranty. Well, things have gotten worse. We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ***. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you [non-permissible content removed] kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

pinksuede27 Apr 10, 2018

I have to walk you through my experience because it was seriously the best car buying experience I've ever had!! I have been looking for an SUV for a while since I work at the farmers markets and need a lot of cargo space. I had been to a few other dealerships but always felt somewhat neglected or just had a lot more difficulty finding what I wanted and getting the right price. But I called Autonation Chrysler Jeep West and spoke to Javier and immediately knew this place would be different. I drove all the way from Westminster to see he had they had and when I arrived I was shocked to see the incredible amount of cars they had. They were extremely busy since it is memorial day and they had awesome rebates going on! But even without the rebates this place has great deals and a wide range of cars to choose from. As soon as I walked through the front doors I smelt POPCORN!! I was greeted by Javier promptly at the door despite how busy they were. We grabbed some popcorn and head out to the lot. He knew from my phone call that I was interested in a Jeep. So we walked through and he showed me my options and told me the capabilities of them and what they included as well as all the real prices. He made me feel comfortable simply telling me what I needed to know to make an informed decision and not pushing me in any direction. We took a jeep renegade out for a test drive through the mountains since we were so close to them. It was such a beautiful day and the views were just perfect since everything was all green and the rain had just cleared... And of course because it's Colorado so it's just beautiful here... Anyways. We drove for a while in the mountains just testing how it handles the terrain. We chatted like we were two friends on a road trip. When we got back we started ringing up some nnumbers and I continued eating my popcorn. Javier worked extremely hard to get my monthly payments to where I wanted them to be... And during those couple hours he fed me pizza and fruit and yogurt because I was hungry. Javier treated the entire process as if it was him buying the car. Even used the motto "I'm not selling you a car... I'm buying you a car". This was the best car buying experience I've ever had. I've never felt so entertained and comfortable at a car dealership before. Especially at that level of attention. Seriously... I will never go anywhere else for a car and you should feel the same way. If you're looking for a car go to Autonation Chrysler Jeep and ask for Javier!!!

Sarah Colley May 28, 2017

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the Autonation Chrysler Jeep West Difference

Recent Reviews from AutoNation Chrysler Jeep West

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