Recent Reviews from AutoNation Chrysler Jeep West

UPDATE: I was reimbursed for the emissions as soon as I had informed them of what had happened. I contacted AutoNation Chrysler Jeep West and we discussed what had happened and the timelines. Steve, Kevin, Erik and Matt worked hard and found a solution to have the headlight problem fixed. A point to note here, THEY DID NOT HAVE TO DO ANYTHING AND YET THEY WENT OUT OF THEIR WAY TO ENSURE THEY HAD A SATISFIED CUSTOMER INITIAL POST: The post-sales support has been horrible. I purchase a 2011 BMW X5 Diesel on August 3rd, the windshield needed to be replaced and there was an engine error code that needed to be fixed. I was assured that the work was being performed at Ralph Schomp BMW. After repeated requests for updates, I was told that the work would be completed Aug 11. We agreed they would deliver the X5 on Monday August 13th. Monday past and no responses to my calls or texts on when the delivery was going to be. I finally hear on Wednesday that the car was being detailed and delivery would be Friday morning August 17th. When they delivered the car, the windsheild still had not been fixed. They said they would call out the windshield guys the same day ... no one came or contacted me. I had to call up the windshield guys and arranged for monday to fix it. On my very first trip, a notice appeared on the display that the Adaptive Headlights were not working ... I contacted AutoNation who's reply was that it didnt count as a safety issue and therefore not covered by their 5 or 90 day warranty. I had the car evaluated at the BMW dealer who confirmed that the headlight itself was faulty and they had listed it as a safety concern. Reaching back out to AutoNation, I was told it still was not going to be covered by them. Then finally when I go to get my tags, it turned out that the car did not have a current emissions sticker. AutoNation said they would send me a voucher to cover it, and I received $25 ... even thoughDiesel emissions are $80. This has been a very disappointing process and needlessly lengthy.

Anant Mistry Oct 30, 2018

I am currently waiting in the lobby while writing this review. I have purchased 3 cars from Auto Nation within the past 3 years and it’s alwaye been a pleasant experience until now. My 2012 Chrysler 200 began having issues with the lock system. I originally worked with Craig who at first seemed very professional and caring to get my issues resolved. I dropped my car off on Monday and was given a rental car. Craig called on Friday to let me know that my car was ready, so when I get off work I call to let them know I’m on my way. Whoever I was speaking to told me my car wasn’t ready and Craig would call me when it was. So I had to turn all the way around and go home. I was quoted a price of 634.00 dollars tor fix it and they had charged my boyfriend 730. ( a big part of this cost was for my new tires) I had called to get this reversed and absolutely no one would assist until I called a million times. Fast forward again afternoon I pick up my car just to get it home and it doesn’t work again. I call Craig’s direct number and I get no answer. So I call the main number for Auto Nation and I speak with Scott. He goes to get Craig who doesn’t come to the phone and Scott proceeds to tell me “I don’t know why he won’t get on the phone so what can I help you with” This infuriated me. So I explain to him the situation AGAIN and he gives me a number to call to have my car picked up and tells me they will bring a rental car. So I call the towing company to schedule a tow and they know nothing about a rental car so I had to drive my car all the way down here again. I finally end up speaking with Matt the supervisor who is the only one who seems to care at this point and now I’m currently waiting for yet another rental car. Lastly, I wasn’t given the wheel lock for my 2015 Jeep Patriot that I bought from Tyler Sanchez as well. No wheel lock means no tire change. I’ve messaged him waiting for a resolution and absolutely nothing. I will never recommend anyone buying a vehicle from Auto Nation ever again and I will definitely spread the word as well.

LaRissa Sanchez Oct 15, 2018

This is the first time I have ever written a review, but I feel compelled to do so. I spent over an hour and a half trying to call through to the service department with the call just ringing through, hanging up, and on two occasions landing in someone's voicemail. I left messages in those mailboxes. I was never able to reach a live person. I never received a response. I own a vehicle that is only a few years old that I purchased through Autonation. I was so sad that noone took the time to return my call. I drove to the service station after work the following day as I was concerned that there is something wrong with my car after multiple warning lights displayed the previous day. When I came into the service shop I was greeted by I believe 6 or 7 men standing around, not one of them on their telephones and no car being serviced in the bay area. I stated my frustration, in a calm, but disappointed manner expecting one person to at least acknowledge that it was not okay that nobody called me back or that I was unable to reach a live person after calling for over an hour and a half, but that was not the case. The gentleman just said yes, it's too much for us to handle, so do you need something or not. I was taken aback but proceeded to tell him what the problem was. He was completely condescending to me during our conversation. I left in tears feeling completely belittled. There is just no reason to not treat people with kindness, no reason. It made me very sad. I have an extended warranty with Mopar so I'm tied to servicing my vehicle at the dealership, but I will certainly not give my business here again. I talked with the Larry H Miller dealership in Thornton and although it is a much longer drive I was treated with kindness and problem solving and will make that drive to their shop when I need my car serviced even though this shop is so much more convenient. So saddened, and just so unnecessary to treat people that way. I should never have left feeling as though I was an inconvenience.

Alysse Nemecek Aug 23, 2018

Leased a new 2018 Hybrid Pacifica in April. Love the vehicle but experience was less than acceptable. We did go in at end of day so I tried to be understanding long day people were ready to leave. However we were rushed through finance so fast we ended up having to ask to go back as all options and info not properly presented. On top of that once we saw car in day light we realized this brand new Pacifica was filthy inside. Looked like pop in cup holder and a layer of dust inside all windows like it had been left windows open for days. Also a small hornet nest in under back hatch. Called and arranged to go back go back over finance and have properly washed. Again at night we ended up sitting for around 3 hours or more. Once we got back on our way realized inside barley touched. Well we were there we were told down the road we would get a free wash and tank of fuel for the three hour wait. I will come back to that. Called and complained after wait still filthy. Use could see where we wrote dirty in dirt on inside sunroof. Arranged to have them pick up and clean. Which this time they did and topped off understanding a future wash and tank. This took a lot of complaining and time to get to this point to have a brand new vehicle that was clean. With in the last few months a recall was called and I took in for service. Texted sales guy to let him know I was ready for that wash and tank of gas. Came in for service appointment which was a pain to make as I kept getting stuck in phone loop and had to ask sales guy to have them call me to make appointment. So yesterday went in for appointment which I was told would be about an hour so far one of the few promises kept. But I stood fort person in line had one service person grumble one minute well two others spoke to each other. Another customer walks in one of the service people gets up to help customer he seemed to know told me we will be right with you big guy. Than a few minutes later someone helped me he seemed confused about me waiting for it so I said they said about an hour right? He states I don’t know about Pacifica’s so I will let the Know your here. I had to say ok where should I wait to be directed to lobby. Never heard back from sales guys about gas and wash until today when he states that was what they did at Delivery which they did but promised another for trouble. So buyers beware!!

David DeMott Jul 26, 2018

The only reason they get 1 star is because FB won't allow me to give them a zero! We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ass. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you f'ing kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

Erica Miller Apr 10, 2018

The only reason they get 1 star is because Yelp won't allow me to give them a zero! You might have read my previous review last March when this dealership told us they could no longer service the vehicle they sold us even though it was still under the manufacturer warranty. Well, things have gotten worse. We purchased the 2015 Dodge Dart from the dealership on 9/20/2016 and was told that it was a buyback from the previous owner because there were issues with the radio. We tried to trade it in today and found out that this vehicle was deemed a Lemon by Chrysler on 6/14/2016 and they the dealership sold it to us 3 months later as a buyback. Since 9/20/2016 when we purchased the car, it has been in the shop 13 times. That is 13 times in 18 months! And the last time it was dropped off at the shop on 12/17/2017 and we didn't get the car back until 3/30/2018 (over 3 months). One hour after we picked it up, it was back in the shop for the check engine light AGAIN! With the 13 times this vehicle has been in the shop, Chrysler has put $19,568.96 of work into it. Wowza... the car isn't even worth a third of that. Even though my frustration was at a level 15 (out of 10), I went to the service area and spoke with their general manager Josh Larsen. Let me tell you... he was quite the condescending ***. I brought my son in and told Josh all that we have been through in the past 18 months. Explained how horrible this first car buying experience has been for my son. And told him that all I wanted was for Auto Nation or Chrysler to make this right. We asked that they buy him out of his remaining loan (not even asking for the 18 months worth of payments he made on the car) and that we would use our pre approval for a new car to purchase from them in good faith that they did not screw us on purpose. Well, good 'ole boy Josh offered $6k for the car and said he would roll the other $7k into a new loan!!??!! Are you [non-permissible content removed] kidding me. Maybe because I am a woman he thought that he could treat me like that. Or maybe because my son is young Josh thought he could talk to us like we were stupid? Or maybe, just maybe, he doesn't give a damn that about selling a Lemon as a buyback and lying to customers. I will not recommend this dealership to anyone. I will be contacting Chrysler directly as well as the better business bureau because I have 20 pages of work that has been done on this vehicle and I don't think anyone should have to deal with this type of customer service. I certainly think that they are in violation of the Truth and Savings Act. Oh, and BTW - the check engine light came on again today.

pinksuede27 Apr 10, 2018

To start, I would NOT recommend buying a vehicle from AutoNation Chrysler Jeep West. ¿¿We began shopping for a new Jeep back in the beginning of September. My wife wanted a very specific Jeep that unfortunately, we couldn’t find at any of the dealerships in Texas where we live. ¿¿We finally located one at AutoNation Chrysler Jeep West, so we started the process. Right off the bat we were informed by our salesman, Jeb, that the vehicle had been damaged during a hailstorm in May, but had been completely repaired. Now this put the brakes on for me at first, but it was a very attractive price, so we continued the process and asked for Out The Door pricing. ¿¿Once we received the OTD price, Jeb did let me know that there were still a few dings in the chrome trim around the windows. I asked him to send me a few photos, which he did, and it was noticeable but not terrible. I asked for another $1,000 off, which was immediately shot down. ¿¿ We decided we still wanted the vehicle, so I called to put my deposit down. Before giving my info, I asked Jeb to take one final walk around the vehicle to look for any other damage that might have been missed. He said the only damage was to the trim, which he had sent photos of. ¿¿So we booked our flights and let him know we’ll be there Friday at 7pm to pick up the car. ¿¿ We arrived promptly at 7pm for our appointment with Jeb. After waiting for someone to track him down, he greeted us and said he was working with another customer but gave us the keys and said it was out front and we were welcome to test drive it while we waited for him. ¿¿The exterior of the car was quite dirty but after my first walk around, I quickly discovered some significant damage that was never mentioned to me. There was a broken piece of plastic that was a hole about 4 inches long and 2 inches wide below the windshield wipers, 3 places about an 1inch wide had a terrible paint replacement from hail dings, and there were several paint chips on the doors. ¿¿When I confronted Jeb, he said he must have missed them and this is why the dealership doesn’t like to sell out of state (which seemed like a terrible excuse). Long story short, we finally talked with the sales manager and got another $500 off the vehicle. ¿¿We agreed to purchase and then waited for 2 1/2 hours to speak with their finance person. After another hour, we finally leave the dealership around 11pm and start the drive home to Texas. ¿¿Now comes the next hurdle. Come October when we begin the process of registering the car in Texas, we find that the dealership never sent the title and tax information to the Texas Tax Office. After about 5 voicemails, I finally get ahold of their finance person and she said that their title team would reach out the next morning. I didn’t hear from anyone for a week and half and was leaving a voicemail every other day. After two weeks, and 45 minutes on the phone, I finally got in touch with the right person and they sent the requested documents. ¿¿By this time, I was past the registration period in Texas and had to pay $223.73 in penalties. ¿¿¿¿All in all, I will never purchase a vehicle from this dealership again. That was my experience and I hope it helps in your decision of where to buy your next car.

Garrett Oct 27, 2017

I'd give them zero stars if I was able to. I bought my car during the hail sale over Memorial Day weekend. At first I was excited to be getting a great price on the vehicle. We cut our deal and went on our way. The next day they called me and asked to verify the VIN number on the vehicle I had. It turns out they had done all my contract work with the wrong number. They told me to come back in and we would get it squared away. I had no idea what I was in for. When we made it back to the dealership I was told the vehicle I had in my possession was $1500 more than the one that they did the paperwork in so I need to pay that or take the other car. First, I had never driven or even seen this other car they were trying to push off on to me. Second, no one told me on the initial phone call for this issue that I was going to renegotiate everything. Third, the vehicle they were trying to push on me was not the trim package I had requested. I do not feel like it's shocking that I passed on the car they had done the paperwork in. After a few hours of back and forth with the sales team we reached a deal and I did end up paying $750 more than I was originally told the vehicle would cost. I found the whole process incredibly off putting. The manager on duty told me I was "trying to take advantage of the situation" whereas I feel I was told the price for the car and it is what I should have paid for it. I understand that mistakes happen but it was not my mistake and the sales team did not need to be rude to me. Fast forward two months later, the temporary tags on my car are about to expire so I go into the DMV to get it registered only to discover that Autonation has yet to send in the paperwork for the car so I can't. I ended up having to pay for a temporary tag extension. For about the next two weeks I called the dealership multiple times and left messages for the title department. No one ever answered the phone or returned my calls. Eventually, a postcard from the DMV came stating they had received the paperwork so I could go register. I am happy they at least are checking their messages but at the very least a phone call or even an email to the email on file could've been sent so I knew things were being taken care of. I would never recommend this dealership to anyone. Mistakes and blame are abound at this location. I took my Jeep into a different autonation closer to my home and literally had an employee there apologize that I had bought my Jeep at Autonation West and I had not even told him any of the above things.

Shannon Cahoon Aug 31, 2017

The Sales Associate: Mr. Hund was very patient and knowledgeable and had a wonderful demeanor ? he did an excellent job showing us around the lot, the different options and sales, helped with comparisons and was great explaining the vehicle at time of pick up. Only critiques with Mr. Hund: We had windshield due to be replace on a new 2017 Jeep Grand Cherokee (06/06 purchase date), and from 06/06-06/09 had not received any follow-up calls from Mr. Hund with the date/time that we can pick up the vehicle ? myself and my husband have called several times for an update, his voicemail was always full (both work and cell), the receptionist would tell us that he was in but could not be located and to call back in an hour, then when we would call he would be gone for the day. It took us calling the General Manager, Joshua Larsen to get a response. (3 stars for Mr. Hund) The Store: The 1st impression walking into the dealership felt outdated, it has an old school care sales feel, torn chairs, old desks, and the front desk appeared to be disorganized and cluttered with papers, stickers and office items, very dusty and unclean. Not that every showroom should be top of the line to be productive, it's only the impression that I had at first view?totally different than what would be expected from a Jeep dealership, Jeep takes a lot pride in its product and I would think anyone connected with the bran should as well. Also, no one asked us if we needed water, coffee or offered anything while we were there (from 5:45-10:30pm, drove an hour to shop the Golden store). (1 star for the store) The Finance Manager: Matt seemed great at first ? friendly, calm energy and professional, however, when we began to ask for documents and more details for the protection plans and adjust our options (to make a fully educated purchase), Matt?s energy completely changed. The protection plans are not presented clearly and honestly - numbers are bolded in columns on a spreadsheet, as if all of the items are included in the top "bold price", but the items are actually charged a la carte and priced individually within the loan. Ample time to review the terms is not provided at the time of presentation, as a customer we are not provided with all the documents to make a sound educated decision. The level of service and energy changed when more information about the plans and pricing was requested. It left us very uncomfortable with the remainder of the transaction, as he told us that if we did not take any plans that our interest rate would go up and said comments like "new vehicles have mechanical issues" etc. in order to scare us into purchasing the plans; he said that he would not purchase Chrysler himself. I contacted the credit union directly, the loan office confirmed that our rate was based solely on our credit score and debt, that my credit score was excellent and the rate would remain low. I went to AutoNation to avoid the sales pitches and the feel of being thrown to the wolves or being up sold on products that were unnecessary, and the reviews online seemed average. This was my first ?New? vehicle, and I really wish the memory that came along with the experience would have went better, I was nervous about the entire finance transaction, and could not trust Matt.

Honest Jun 14, 2017

I have to walk you through my experience because it was seriously the best car buying experience I've ever had!! I have been looking for an SUV for a while since I work at the farmers markets and need a lot of cargo space. I had been to a few other dealerships but always felt somewhat neglected or just had a lot more difficulty finding what I wanted and getting the right price. But I called Autonation Chrysler Jeep West and spoke to Javier and immediately knew this place would be different. I drove all the way from Westminster to see he had they had and when I arrived I was shocked to see the incredible amount of cars they had. They were extremely busy since it is memorial day and they had awesome rebates going on! But even without the rebates this place has great deals and a wide range of cars to choose from. As soon as I walked through the front doors I smelt POPCORN!! I was greeted by Javier promptly at the door despite how busy they were. We grabbed some popcorn and head out to the lot. He knew from my phone call that I was interested in a Jeep. So we walked through and he showed me my options and told me the capabilities of them and what they included as well as all the real prices. He made me feel comfortable simply telling me what I needed to know to make an informed decision and not pushing me in any direction. We took a jeep renegade out for a test drive through the mountains since we were so close to them. It was such a beautiful day and the views were just perfect since everything was all green and the rain had just cleared... And of course because it's Colorado so it's just beautiful here... Anyways. We drove for a while in the mountains just testing how it handles the terrain. We chatted like we were two friends on a road trip. When we got back we started ringing up some nnumbers and I continued eating my popcorn. Javier worked extremely hard to get my monthly payments to where I wanted them to be... And during those couple hours he fed me pizza and fruit and yogurt because I was hungry. Javier treated the entire process as if it was him buying the car. Even used the motto "I'm not selling you a car... I'm buying you a car". This was the best car buying experience I've ever had. I've never felt so entertained and comfortable at a car dealership before. Especially at that level of attention. Seriously... I will never go anywhere else for a car and you should feel the same way. If you're looking for a car go to Autonation Chrysler Jeep and ask for Javier!!!

Sarah Colley May 28, 2017

Was not happy with my buying experience and will never go back to this dealer and maybe never another AutoNation. Went to purchase a 2015 Wrangler, however found a 2012 that would suit my needs. The sales person showed me a service record of anything they found wrong and then fixed. That was great, however when we went for a test drive the low tire pressure light was on. I was assured the service department would check this out prior to delivery. I was traveling and had my son take delivery of the car. Low tire pressure light on. Emailed the sales person, however no response. Three weeks later I am returning home so I called. The sales person acted confused and claimed they did not remember me. Then I get an email saying I did not buy an extended warranty, however maybe it is still covered under original warranty. Upon finally seeing my car I realize there are no sensors on the tires. That went totally on deaf ears. Dumb me, I know used cars are sold as is, however I wish I would have been told about the sensors. This was a cash sale. Next issue was trying to get the paper work so I could get it licensed. Temporary is running out so I start calling the used car title clerk. Ten days of calling a leaving messages and no response. I finally explained the issue to the receptionist who after trying to get the used car title clerk to respond found someone who could help. Then it was determined that the title was not being sent to my mailing address. Total frustration. Third issue was after all this, perhaps I should run my CARFAX. They supply them and have them in the vehicle, however mine showed that there is a recall on my vehicle which was issued prior to my purchase. Now I am off to find a reputable dealer to fix the recall and become my service source in the future. I am so soured by this experience, that if I walked into another dealer and this sales person or sales manager were present there, I would turn and head for the door.

daffydowndaisy Feb 26, 2015

If there was a way to give them less than a star, I would. I went here with my boyfriend when he realized his current car was going to cost him too much money in repairs. He still owed money on it, but the KBB value was 1000 over what he had left to pay in trade in value, and 4000 more by private party. This place was very reluctant to even pay off his car loan and was offering him 1500 less than he owed when it was still in perfect condition. He had to haggle for two days for them to even agree to get close to what he owed, and then it was only when we almost left that they agreed to the full amount on the trade-in, and after complaining that they would not make barely any money off of this car. He was very hesitant, because he loved his current car, but decided that he would risk it after being reassured multiple times that he had three days to change his mind. We asked what would happen if his car got sold in those three days, and the saleswoman (Jen) assured us that it would probably be a few days before they were done with the detailing, inspection, and all other procedures needed before it was put on the sales floor and how she had never heard of it happening that a car was sold in the three days someone left it there, but she would still personally make sure that it was delayed a few days. This made him feel better, so he decided to go through with it. One of the cylinders was misfiring on the truck he was buying so we had to wait an extra day to actually go pick it up. When it had been fixed the next day, we went to pick it up and the engine light was no longer on. The passenger side door wouldn't unlock with a key, but they basically refused to fix that. We picked it up with the knowledge that he had three days to change his mind as long as he did not put more than 150 miles on the truck. Jen again reassured us that she would make sure his car would stay in the back until the three days were up. Upon later inspection, after about 60 miles driven, the truck was in terrible shape. There were several leaks in various tubes, and the coolant was disgusting from improper care. It would appear that someone just hosed the bottom of the truck down really well so that it would appear clean for long enough for someone to buy it. The cylinder was also still misfiring despite them claiming it was fixed. Since this was only 24 hours after picking the truck up, we decided to bring the truck back and get his back home. When we showed up, we were told that someone was filling out the paperwork to buy his car at that moment and we would've been too late had we waited another 20 minutes. When confronting the manager, he stated that since the paperwork was signed, it was his car and he could sell it whenever he wanted, which apparently was within 24 hours of the car being brought in. The guy who was going to buy it was also going to pay 6000 more than the dealership gave him as a trade, after they insisted that they barely would make any money off this car. In the 24 hours, there had been enough joyriding test-drivers that they allowed to drive the car to put on over 100 miles. The clutch is now worn down, and the brakes are not working as well. It veers to the right when it had just gotten an alignment. They refused to be held responsible for any of the wear their negligence had caused. In short: DO NOT GO HERE. They will lie to get you to buy a car that is not in as good of shape as they claimed, and will be completely rude to you if you come in with any problems at all.

laurenrawrface Jul 20, 2014

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